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1Ted: Hi I'm Ted. How may I help you today?
2Me: Hi! so i recently purchased one of the razor refill packs from your company for the fusion5. and i was purchasing them as a gift for one of my family members and once he used them he told me he got a weird liquid on his skin as if it were white paste? and i wanted to contact you guys to see if you guys could help me out with my issue
3Me: and to mention i love you guys as i company. im not trying to complain or anything like that but this kinda made me change my image of you guys as a company as i never had a issue like this
4Ted: Thank you so much for contacting us here at Gillette on Demand. I am very sorry for your family members experience and I am more than willing to help.
5Me: glad to hear that ted
6Ted: How many came in a pack?
7Me: 12
8Me: i have the amazon receipt if you guys need that
9Me: i can link you the refills if you need me to
10Me: hey ted are you still here?
11Ted: I'm so sorry to hear about this. Our products go through many quality checks to make sure they reach you in the best condition. Safety is our top priority and we take your experience seriously. To best help you, I would like to gather some information to alert our team.
12Ted: Have you purchased these in the past?
13Me: no this is actually my first time purchasing these refills.
14Ted: Thank you and you purchased these from Amazon?
15Ted: Also, do you still have the blades in your possession?
16Me: Ted are you still here? i dont know if my internet is having any issues but its been like that for the past couple of days.
17Ted: Did you get my last message?
18Ted: Do you still have it in your possession?
19Me: i have purchased the blades off of amazon yes. and i do not have the blades unfortunately i did toss them due to the fact my brother received a rash on his face. but if you need me to provide the receipt i will be more than happy to
20Ted: That will be great. I am going to send you over an attachment link so you can provide a receipt. I will send this to my internal team so they can review for compensation.
21Me: alright can i go to my email real quick and get that for you?
22Me: and also how will i be able to send the receipt do i just save it as a image and drag it to this chat?
23Ted: It will have to be in a PDF. I sent the File over now.
24Me: ok one moment please. let me go get that receipt stay tight
25Ted: Take your time.
26Me: do i just drag it to this chat ted?
27Me: is there a way i can email you?
28Ted: It should be sent now.File uploaded..
29Me: okay my internet is very slow. i am sorry for the inconvenience it might take a while to upload.
30Me: ted did you receive my receipt?
31Ted: Thank you! I got the receipt. I will send this to my internal team to determine whether or not they will send compensation to review.
32Me: alright do i need to send you my email?
33Ted: Could you provide me your name, phone number and email so they know who to contact?
34Ted: Also, I'd like to gather some details for our Product Safety Team about the cuts that you received. Do I have your permission to capture health related information in our secure database? This part is optional.
35Me: yes i just received your message i do apologize you can contact me at my email at .....@gmail.com my number is ... and my address is .....
36Ted: Thank you. What is your full name as well?
37Me: unfortunately i do not want you guys to store my information
38Me: my full name is Leland Oliver.
39Ted: No problem. Is there any other questions or comments for me today?
40Me: i would like to ask you guys what other razors i could purchase that are just like those replacement blades.
41Ted: That is a great question! We have Proshield and Proglide that are very similar to the ones that you purchased.
42Ted: They are 5 blades and have a similar design on the cartridges that will give you a great, close shave.
43Me: ok i dont want any liquid on them as they will be for my brother if i do get compensation.
44Me: as i mentioned before i am a loyal customer to your brand and i have never had an experience like this before
45Ted: Understand and we do appreciate your business. There should not be liquid on the razor so that should not happen. We do appreciate you taking the time to let us know about your experience.T
46ed: Is there any other questions or comments for me today?
47Me: no thank you ted and im sorry for the complaint i hope to hear back from you guys
48Ted: Thank you for chatting with Gillette! If you ever have more questions in the future, don't sweat it! We'd be happy to help!Me: no problem you have a nice day