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1M E > S O N Y
2
3Requirements:
41) Serial number of the console that you want. (Look through ebay/craigslist)
52) Knowledge on how to box
63) a brain
7
8Steps:
91) With the serial number of the console, go to sony's technical support page and fill out the form for a warranty check.
10https://scea.secure.force.com/service
112) Once you filled out the form, you'll get a confirmation email
123) After a few days, you'll receive a box where you will put your "ps4" in.
13
14Here's what I did:
15a) Filled out the pink slip but did not attach a receipt (even though they say they need it)
16b ) Ripped one of the foam thingies in half
17c) Crumbled up both the plastic wrap and the pink slip
18d) Taped the box using the tape they provided
19e) Cutting the tape and then re-taping it with another tape
20
214) Go to the FedEx website and fill out a form for "Pick-up"
22(I prefer pick-ups because the carrier person won't question the big, light box. But the lady at the front desk might.)
235) After FedEx picks up your package, you'll get another email in a few days confirming that they have received the package.
246) They will send another email asking to contact them.
25(I went to their livechat because they apparently "called" me)
267) After talking to the representative, they will send another email stating that they will launch an investigation.
278) After about 15 days, they'll send another email stating that they have approved for the replacement.
289) Then they will send another email with tracking details.
29
30EMAILS THAT THEY SEND:
31https://imgur.com/a/dS6oxbs
32LIVE CHAT TRANSCRIPT:
33David:Hello, My name is David how may I assist you today?
34Me:Hello David, I need help because I got an email saying that you guys need more information? Here is my service ID: W-000. By the way, how are you?
35David:Hello Christopher, I am doing fine, and actually yes we try to contact you over phone but it seems that you were not able to pick it up call.
36Me:Oh yeah I was busy at work and could not talk until I got home. I checked my email about 10 minutes ago
37David:Alright.
38David:I need to ask you a couple of questions, do you want to continue the service ?
39Me:Yes, what is going on?
40David:Understood did you send the console for service within the box ?
41Me:Yes I have... I thought you guys received it today?
42David:Thank you.
43Me:No problem
44David:I will be working on this right now, I just need from you to keep the chat active.
45Me:Okay I will be here
46David:Thank you.
47David:I am still researching in order to provide you with the best answer, thank you for your continued patience.
48Me:It's alright, take your time
49David:Can I have your last name please.
50Me:----
51David:As well your valid phone number and email address and I need from your to verify the shipping address that you use on your service case.
52Me:000-000-0000 ----@gmail.com
53David:Thank you and your shipping address.
54Me:-----
55David:Thank you.
56David:I am still researching in order to provide you with the best answer, thank you for your continued patience.
57Me:Of course, continue researching
58David:Thank you.
59David:Thank you so much for your patience at this moment we will start the process and if we need to contact you, may I know which are the better hours to do so ?
60Me:MON-FRI: Mostly after 7pm and SAT-SUN: between 4-6pm
61David:Thank you for your patience, allow us to start working on this for you and allow us this time frame 16 to 17 business days.
62David:If we need to contact us or request more information from you it will be through a call back or through your email Christopher and thank you for answer our questions.
63Me:Thank you David, I hope you guys can fix my problem.
64David:Once again we are sorry that you had this inconvenience. We would like to know if besides this is there anything else that we can do for you today ?
65Me:No I do not have anymore questions, thank you so much
66David:Thank you for contacting PlayStation Chat Support and for being part of our PlayStation family. Have a blessed rest of your week!