n5gstEgQ

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210/9/18
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4
5Sent - October 9, 2018 at 9:43 PM - (iMessage)
6I received a motherboard today and it was badly damaged. When I contacted the seller they stated that they will not send a return shipping label.
7
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910/10/18
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11
12Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 8:38 AM - (iMessage)
13Hello, my name is Marie. I am so sorry about the way that this item was received. I will be glad to look into this for you. Can you please confirm the order number, and the name that is on your account?
14
15Sent - October 10, 2018 at 8:48 AM - (iMessage)
16Dustin McCorkle. I do not have the order number but it is the last item I purchased. 
17
18Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 8:52 AM - (iMessage)
19Thank you for the information Dustin. Can you please confirm the e-mail address that is associated with your account?
20
21Sent - October 10, 2018 at 8:52 AM - (iMessage)
22Dustin.mccorkle@gmail.com
23
24Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 8:55 AM - (iMessage)
25Thank you. Do you still have all of the item's original packaging with the UPC code and all of the original accessories?
26
27Sent - October 10, 2018 at 8:55 AM - (iMessage)
28Yes everything is re packaged like I received it. 
29
30Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:10 AM - (iMessage)
31Thank you for the information. I have gone ahead and sent an e-mail request to the seller, and you were copied in that e-mail. If you don’t receive a response within about 48 business hours, then we would need to have our Marketplace team make contact with them on your behalf.
32
33Sent - October 10, 2018 at 9:11 AM - (iMessage)
34Ok 
35
36Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:11 AM - (iMessage)
37Other than that, is there anything else that I can assist you with today?
38
39Sent - October 10, 2018 at 9:11 AM - (iMessage)
40The seller has already stated that they weren’t going to send one so please allow the marketplace team to do so now 
41
42Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:15 AM - (iMessage)
43I do understand, and I do apologize, however, we would need to allow them a chance to respond to us. And, if they don't respond, then our Marketplace team will step in on this because this item is defective.
44
45Sent - October 10, 2018 at 9:15 AM - (iMessage)
46Marketplace will step in automatically or will I need to contact you again?
47
48Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:16 AM - (iMessage)
49They automatically step in.
50
51Sent - October 10, 2018 at 9:16 AM - (iMessage)
52Ok thank you. 
53
54Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:17 AM - (iMessage)
55You are more than welcome. Other than that, is there anything else that I can assist you with today?
56
57Sent - October 10, 2018 at 9:17 AM - (iMessage)
58That is all 
59
60Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 10, 2018 at 9:18 AM - (iMessage)
61Thank you. Please review my service by filling out a very short survey. Have an eggcellent day Dustin! http://bit.ly/2NyxEtC
62
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6410/11/18
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66
67Sent - October 11, 2018 at 1:25 PM - (iMessage)
68Can you give me an update on this case? It’s ridiculous that I’m having to wait for a seller that has stated to myself and your company now that they aren’t going to refund me. The motherboard is clearly visually damaged. 
69
70Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 11, 2018 at 1:51 PM - (iMessage)
71Hi, welcome back Dustin! I am Crystal. I'd be happy to help with RMA#84453860. I see that your return was issued on 10/9 and another agent is waiting for a response from the seller to issue a prepaid return label. Updates will be sent via email.  Your patience and understanding is greatly appreciated.
72
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7410/12/18
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76
77Sent - October 12, 2018 at 11:51 AM - (iMessage)
78Today is day 3. Please make something happen today.
79
80Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 12, 2018 at 12:48 PM - (iMessage)
81A return has been issued to return the item. The internal ticket to request for a return label was on 10/10. I can take up to 3-7 business days to process with an update sent via email.
82
83Sent - October 12, 2018 at 12:50 PM - (iMessage)
84I was told it takes 2 days 
85
86Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 12, 2018 at 12:52 PM - (iMessage)
87I can verify that information is incorrect. All internal tickets take up to 3-7 business days to process.
88
89Sent - October 12, 2018 at 12:52 PM - (iMessage)
90Ok thank you. 
91
92Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 12, 2018 at 12:53 PM - (iMessage)
93You're welcome. Is there anything else that I can help you with today?
94
95Sent - October 12, 2018 at 12:53 PM - (iMessage)
96No
97
98Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 12, 2018 at 12:54 PM - (iMessage)
99Please review my service by filling out a very short survey. Have an eggcellent day Dustin!
100
101Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 12, 2018 at 12:54 PM - (iMessage)
102http://bit.ly/2GIWkjB
103
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10510/15/18
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107
108Sent - October 15, 2018 at 4:00 PM - (iMessage)
109Please send me an update on this. I’m sitting without a computer and no money to buy a new motherboard. 
110
111Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 4:08 PM - (iMessage)
112Welcome back Dustin, Are you still waiting on a return label by any chance?
113
114Sent - October 15, 2018 at 4:15 PM - (iMessage)
115Exactly correct. 
116
117Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 4:43 PM - (iMessage)
118Sorry for the delay Dustin, we are a bit swamped on calls and had to step away from my Apple Business Chat client.  I sent a request to my support department to see if we can skip the seller and just issue a label ourselves, one sec...
119
120Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 4:47 PM - (iMessage)
121Ok i was advised that because this item doesn't look like it will cost a lot to ship... If you pay the return shipping with a flat-rate box, it shouldn't cost more than $15 and once you show us the receipt we will refund you the shipping cost.  please advise if this can be done so I can note it on the account.
122
123Sent - October 15, 2018 at 4:48 PM - (iMessage)
124Ok that’s fine. I need the refund for this board ASAP. Since the seller has been nothing but a pain, how can I ensure that I will be processed the refund. 
125
126Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 5:07 PM - (iMessage)
127The first step is shipping it, make sure you put the return address you were provided in your RMA and get back to me with your receipt/tracking number.  i will make note of it and we can monitor progress of the return.  Once we have a confirmation it has been delivered we reach out to the seller to issue the refund.  if for one reason or the other we do not get a timely response or confirmation that the refund is being issued, Newegg usually just issues the refund and we take care of it right then and there.
128
129Sent - October 15, 2018 at 5:08 PM - (iMessage)
130Ok. I will have to look at the RMA for that information. Thanks. 
131
132Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 5:11 PM - (iMessage)
133No problem!  I will keep this session open so that when you come back you will be reconnected with me.  If you do not hear from me later today, it means I have left for the day and will answer you back when I come in tomorrow morning.
134
135Sent - October 15, 2018 at 5:12 PM - (iMessage)
136The post office is closed where I live. I will mail it tomorrow.
137
138Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 15, 2018 at 5:16 PM - (iMessage)
139Sounds good, keep me posted!
140
141--------------------------------------------------------------
14210/17/18
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144
145Sent - October 17, 2018 at 9:08 AM - (iMessage)
146There was an accident in town yesterday and I was unable to get through. Here is the tracking information and price.
147
148Sent - October 17, 2018 at 9:08 AM - (iMessage)
149[Image content not copied]
150
151Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 17, 2018 at 12:32 PM - (iMessage)
152Thank you Dustin, I posted the tracking number so we can keep an eye on it.  Be advised since it looks like you expedited this for 2 day delivery, we can only reimburse up to $15 of the charge as I had mentioned previously.
153
154Sent - October 17, 2018 at 12:34 PM - (iMessage)
155That’s bullshit. You didn’t say you could only reimburse up to $15. “it shouldn't cost more than $15 and once you show us the receipt we will refund you the shipping cost.” I sent it in the exact same box it was sent it. I didn’t send it expedited.
156
157Sent - October 17, 2018 at 12:35 PM - (iMessage)
158The other shipping method was $17.50 and would take 7 days. I’ve already been fucked around on this sale enough.
159
160Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 17, 2018 at 12:41 PM - (iMessage)
161I can ask if the full amount can be reimbursed but we had recommended a flat rate shipping method (which we calculated would have been less than what you paid) and on the receipt it says you paid for expedited shipping instead of a standard shipping method.
162
163Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 17, 2018 at 12:41 PM - (iMessage)
164Let me reach out to my support team and see if we can get an immediate approval on that request...
165
166Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 17, 2018 at 1:16 PM - (iMessage)
167Ok I submitted the request to the Marketplace department, we will need to wait until we get an update on the request.  i cannot guarantee they will approve it but it isn't too much more than $15 so I don't see why they wouldn't.  Until we get a response we will need to wait, any other questions in the meantime?
168
169Sent - October 17, 2018 at 1:16 PM - (iMessage)
170That’s it. Thanks. 
171
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17310/19/18
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175
176Sent - October 19, 2018 at 5:00 PM - (iMessage)
177The seller is claiming now that I sent them the wrong motherboard. This is starting to really piss me off. If this isn’t resolved by Tuesday I will be filing fraud charges with my bank.
178
179Sent - October 19, 2018 at 5:00 PM - (iMessage)
180I can’t believe you guys allow sellers like this in the Market Place. 
181
182Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:02 PM - (iMessage)
183Hello my name is Kari, do you still require assistance? If not, type CSSTOP to end.
184
185Sent - October 19, 2018 at 5:02 PM - (iMessage)
186Of course I require assistance! 🤦🏻‍♂️
187
188Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:03 PM - (iMessage)
189I’m happy to help. Before we begin, who do I have the pleasure of texting with today?
190
191Sent - October 19, 2018 at 5:03 PM - (iMessage)
192Dustin McCorkle. I was told my chat log was going to stay open. 
193
194Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:13 PM - (iMessage)
195Sorry I was reading the notes and seller messages, why do they think you sent them the wrong motherboard?
196
197Sent - October 19, 2018 at 5:14 PM - (iMessage)
198Because they don’t want to refund me. That’s been clear from the start. The motherboard is severely damaged and they have been of ZERO help. 
199
200Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:15 PM - (iMessage)
201Did you take pictures of the damaged motherboard before you shipped it back?
202
203Sent - October 19, 2018 at 5:15 PM - (iMessage)
204No, no one asked me to. 
205
206Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:18 PM - (iMessage)
207No worries, but in the future if you receive any item damaged take pictures, it definitely expedites the process
208
209Sent - October 19, 2018 at 5:19 PM - (iMessage)
210Ok
211
212Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:25 PM - (iMessage)
213So I do see a few Newegg representative's have issued the same paperwork a couple times, our Marketplace team is working on this for you, Has the Marketplace seller attempted to contact you regarding sending you the motherboard back?
214
215Sent - October 19, 2018 at 5:26 PM - (iMessage)
216I don’t want the motherboard back. It’s been like 2 or 3 weeks. I want my money back. 
217
218Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:27 PM - (iMessage)
219I understand, I'm asking because if it wasn't their motherboard you shipped back why would they keep it?
220
221Sent - October 19, 2018 at 5:28 PM - (iMessage)
222You’re asking me questions to things I have no idea about. You can see the seller has been nothing but stubborn. I even had to pay to ship the thing back myself. 
223
224Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:39 PM - (iMessage)
225Which you should get a refund on because the item was defective, I updated the Marketplace team with the seller's response. they will be in touch with the seller at this point, you do not need to communicate anymore with the seller Marketplace will handle getting your refund
226
227Sent - October 19, 2018 at 5:40 PM - (iMessage)
228I’ve heard that for a week now. 
229
230Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:41 PM - (iMessage)
231It does take a few days since the Marketplace team has hundred's of issue's like this to deal with, but by the current notes I do see they are working on it
232
233Sent - October 19, 2018 at 5:41 PM - (iMessage)
234Ok thanks. 
235
236Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:44 PM - (iMessage)
237You are very welcome, is there anything else that I can assist you with today?
238
239Sent - October 19, 2018 at 5:45 PM - (iMessage)
240No 
241
242Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:47 PM - (iMessage)
243Please review my service by filling out a very short survey. Have an eggcellent day Dustin!
244
245Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 19, 2018 at 5:48 PM - (iMessage)
246http://bit.ly/2S3PiIV
247
248--------------------------------------------------------------
24910/24/18
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251
252Sent - October 24, 2018 at 10:30 AM - (iMessage)
253Please check on the status of my case
254
255Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:42 AM - (iMessage)
256Hi, welcome back! I am Crystal. Our records show a USPS return shipping label has been issued on 10/17 to your @gmail.com email for Marketplace order#428566172. Have you checked your inbox and spam?
257
258Sent - October 24, 2018 at 10:42 AM - (iMessage)
259Wow. You guys have no clue what’s going on. That’s reassuring. 
260
261Sent - October 24, 2018 at 10:43 AM - (iMessage)
262I was told that I was going to get a return label and to pay for the shipping myself and I would get reimbursed. I was never reimbursed for the shipping and I’ve still not received a refund for the return
263
264Sent - October 24, 2018 at 10:43 AM - (iMessage)
265I was told I was not going to get a return label*
266
267Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:44 AM - (iMessage)
268I only want to help, Dustin. I can verify a label was issued on 10/17 via email.  Can I have the return tracking number and shipping carrier you used for your return to check on your return status?
269
270Sent - October 24, 2018 at 10:45 AM - (iMessage)
271[Image content not copied]
272
273Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:45 AM - (iMessage)
274I found it. One moment please.
275
276Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:47 AM - (iMessage)
277Thank you. I see the item has been returned to the seller on Friday, 10/19.  Upon receiving a returned item, it can take up to 2-5 business days to process a return and an additional 3-5 business days to issue a replacement. You will be updated throughout your return process via email. Once your return has been processed and refund, we can refund you for your return shipping. I apologize for any confusion.
278
279Sent - October 24, 2018 at 10:48 AM - (iMessage)
280I do not want a replacement. I want a refund 
281
282Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:49 AM - (iMessage)
283Refund*Th
284
285Sent - October 24, 2018 at 10:49 AM - (iMessage)
286Ok thanks. 
287
288Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 24, 2018 at 10:49 AM - (iMessage)
289The processing time is the same.
290
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29210/25/18
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294
295Sent - October 25, 2018 at 10:20 AM - (iMessage)
296Yesterday was day 5. I’ve already filed a fraud claim with my bank. I’m going to start writing Newegg reviews today.
297
298Sent - October 25, 2018 at 9:06 PM - (iMessage)
299Completely ignoring my message today. Awesome.
300
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30210/26/18
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304
305Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - October 26, 2018 at 8:26 AM - (iMessage)
306I'm truly sorry you feel I was ignoring your message.  Please note the processing time is in business days (weekends not included). Today marks the 5th business day.  Upon receiving a returned item, it can take up to 2-5 business days to process a return and an additional 3-5 business days to issue a refund. You will be updated throughout your return process via email.
307
308Sent - October 26, 2018 at 9:29 PM - (iMessage)
309I haven’t been “updated via email” once throughout this entire process. I was told 5 days for a refund. I haven’t been told ANYTHING about the case. This is the worst customer service experience I’ve ever had with your company. 
310
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31210/29/18
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314
315Sent - October 29, 2018 at 6:28 PM - (iMessage)
316When is this going to be refunded?
317
318--------------------------------------------------------------
31910/30/18
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321
322Sent - October 30, 2018 at 8:02 AM - (iMessage)
323Refunddddd
324
325Sent - October 30, 2018 at 9:26 AM - (iMessage)
326Theisbdslq
327
328Sent - October 30, 2018 at 9:26 AM - (iMessage)
329Eoworhf
330
331--------------------------------------------------------------
33210/31/18
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334
335Sent - October 31, 2018 at 1:22 PM - (iMessage)
336This is absolutely ridiculous. Process my refund! I’ve been more than patient. 
337
338Sent - October 31, 2018 at 2:40 PM - (iMessage)
339Hello????
340
341--------------------------------------------------------------
34211/1/18
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344
345Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:28 AM - (iMessage)
346Hello this is Doreen from Newegg and I do apologize for the delay response as Crystal has been out of the office. Do you still require assistance?
347
348Sent - November 1, 2018 at 9:29 AM - (iMessage)
349Yes. I’m still waiting on a refund for an item and a refund for the shipping I had to pay. 
350
351Sent - November 1, 2018 at 9:30 AM - (iMessage)
352My first message to you guys was on October 9th and no progress has been made.
353
354Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:37 AM - (iMessage)
355Did you provide us with the receipt of the shipping?
356
357Sent - November 1, 2018 at 9:37 AM - (iMessage)
358Twice now. 
359
360Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:40 AM - (iMessage)
361How much was it for the return shipping?
362
363Sent - November 1, 2018 at 9:40 AM - (iMessage)
364$20.05
365
366Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:42 AM - (iMessage)
367All right Dustin I do see in the notes from Crystal that we are waiting for the RMA to close so we can issue the credit for $15 on the shipping.
368
369Sent - November 1, 2018 at 9:43 AM - (iMessage)
370Yes. We’ve been waiting for two weeks. I haven’t received a single email about progress, and I was told that she put in a ticket to get the full $20 refunded.
371
372Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:45 AM - (iMessage)
373Her notes do say we would refund $15.00.
374
375Sent - November 1, 2018 at 9:45 AM - (iMessage)
376Again.... she said she put in a ticket for the whole $20
377
378Sent - November 1, 2018 at 9:46 AM - (iMessage)
379I have every message since day 1 and I’m more than happy to post them showing the lack of communication and the absolute worst customer service I’ve ever experienced. 
380
381Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:46 AM - (iMessage)
382I do see it was returned on the 19th.
383
384Sent - November 1, 2018 at 9:47 AM - (iMessage)
385[Image content not copied]
386
387Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:48 AM - (iMessage)
388Unfortunately the seller is not in at the moment which they probably don't get in until 9am PST.
389
390Sent - November 1, 2018 at 9:49 AM - (iMessage)
391They haven’t been in since the start of this. They have been nothing but uncooperative. How can you allow sellers like this to continue in the marketplace?
392
393Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:51 AM - (iMessage)
394I do understand your frustration of the delay of everything and I do apologize for that. I do see a ticket was issued to our team and at the moment I do not have anyone here yet. I can follow up with you as soon as team members arrive.
395
396Sent - November 1, 2018 at 9:52 AM - (iMessage)
397What card was the shipping refunded to?
398
399Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:53 AM - (iMessage)
400It has not been refunded yet and it would go to the card that is on file with the order.
401
402Sent - November 1, 2018 at 9:54 AM - (iMessage)
403You said it was returned on the 19th. 
404
405Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:54 AM - (iMessage)
406Your item was returned to the seller on the 19th.
407
408Sent - November 1, 2018 at 9:55 AM - (iMessage)
409Ok. Please message me as soon as you can. I’ve already filed fraud charges with my bank. 
410
411Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 9:56 AM - (iMessage)
412That may cause a problem Dustin if your account is listed as a chargeback we will not be able to issue a refund as it blocks the account.
413
414Sent - November 1, 2018 at 9:57 AM - (iMessage)
415Considering it’s 8days away from being a month since I’ve been dealing with this, I’m not too concerned. I’ve also started leaving negative reviews. This needs solved ASAP
416
417Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:01 AM - (iMessage)
418Dustin I am just trying to explain to you even if we get this resolved and you have a chargeback on the account they will ask you to reverse the charge before a refund can be issued.
419
420Sent - November 1, 2018 at 10:02 AM - (iMessage)
421I’ll deal with the bank when the time comes. 
422
423Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:02 AM - (iMessage)
424So you are welcome to keep the chargeback, but if you want it resolved you will need to reverse the chargeback up to you.
425
426Sent - November 1, 2018 at 10:03 AM - (iMessage)
427I’m not closing it because then I can’t open it again when you guys inevitably will keep dicking me around. 
428
429Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:05 AM - (iMessage)
430I am doing my best to help you out here and letting you know what will happen.
431
432Sent - November 1, 2018 at 10:05 AM - (iMessage)
433Great. Thanks. 
434
435Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:19 AM - (iMessage)
436All right Dustin so the seller sent you a message on 10/19. 10/19/2018 we received your returned item, unfortunately, you returned a wrong motherboard back to us, in order for us to process your refund. please return the motherboard that it sold from us (idyiashop) .
437your refund will be hold.
438
439Sent - November 1, 2018 at 10:20 AM - (iMessage)
440That is the one I was sent! 
441
442Sent - November 1, 2018 at 10:20 AM - (iMessage)
443This is why I never buy refurbished shit
444
445Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:20 AM - (iMessage)
446Not according to the seller.
447
448Sent - November 1, 2018 at 10:21 AM - (iMessage)
449Cool
450
451Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:21 AM - (iMessage)
452That is why the refund has not been issued.
453
454Sent - November 1, 2018 at 10:22 AM - (iMessage)
455I sent back exactly what they sent me. 
456
457Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:52 AM - (iMessage)
458All right I will need to try to contact the seller and see what is going on and like I said earlier they may not open until 9 am PST.
459
460Sent - November 1, 2018 at 10:52 AM - (iMessage)
461Why do you think they would say anything else than they already have?
462
463Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:53 AM - (iMessage)
464Once I get more information I will follow up with you but if the seller proves this is not theirs we would not be able to further assist.
465
466Sent - November 1, 2018 at 10:54 AM - (iMessage)
467Ok well in the mean time I’m going to add to the large amount of 1 star reviews that you guys have received on Facebook lately. Thanks. Talk soon :)
468
469Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:55 AM - (iMessage)
470I reviewing the notes as well you first said they said they sent you the wrong motherboard but did not take pictures so that could also be the problem.
471
472Sent - November 1, 2018 at 10:55 AM - (iMessage)
473No one asked me to take photos. You guys said to ship it back 
474
475Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:55 AM - (iMessage)
476Sorry you feel that way but like I said I am trying to help you here.
477
478Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:56 AM - (iMessage)
479We do need pictures when a wrong item is sent and in the notes the agent that was helping you said no pictures were taken.
480
481Sent - November 1, 2018 at 10:56 AM - (iMessage)
482Because no one fucking told me to take pictures! I have almost a month of conversations between myself and Newegg. 
483
484Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 10:57 AM - (iMessage)
485How would the seller know this was the wrong motherboard that they sent.
486
487Sent - November 1, 2018 at 10:58 AM - (iMessage)
488Because I contacted them the same day I got it saying it was? Does that make sense to you?
489
490Sent - November 1, 2018 at 10:58 AM - (iMessage)
491I have the sellers return address. I have no problem handling this in person. 
492
493Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 2:26 PM - (iMessage)
494Dustin would it be possible for you to call the seller at 909-468-4688. They would like to talk to you about the return.
495
496Sent - November 1, 2018 at 2:26 PM - (iMessage)
497No. 
498
499Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 2:39 PM - (iMessage)
500So are you will not call the seller, I am trying to help you, they are willing to help you but requesting for you to call them. I don't know what more you want me to do if your not willing to talk to them.
501
502Sent - November 1, 2018 at 2:40 PM - (iMessage)
503I am only communicating via messages and email so that there is a record of how badly your company and the seller is trying to fuck me so I can post it all on your Facebook page as a review. 
504
505Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 2:43 PM - (iMessage)
506You can refrain from that kind of language, no one is trying to do anything that is all coming from you. All the want to hear is how they sent you the wrong item and since you don't want to call I don't know how else to help you out.
507
508Sent - November 1, 2018 at 2:44 PM - (iMessage)
509Cool. Enjoy your review 🖕🏾
510
511Received - urn:biz:8cec22a5-f0b2-11e7-86ec-b1a405106b73 - November 1, 2018 at 2:47 PM - (iMessage)
512Thank you so much!