· 8 years ago · Mar 08, 2018, 04:40 AM
1
2The following is a record of your online chat.
3General Info
4Chat start time March 7, 2018 9:33:00 PM GMT+05:00
5Chat end time March 7, 2018 10:19:36 PM GMT+05:00
6Duration (actual chatting time) 00:46:35
7Operator Shiela
8Chat Transcript
9TalkTalk: Hi, welcome to TalkTalk. One of our agents will be with you shortly.
10
11Changes to your account will only be made when confirmed in this chat. If for any reason your chat ends before receiving confirmation, please chat back.
12TalkTalk: You are now through to Veloshnie Arumugan. How can I help you?
13Eric William Dawson: moar data pl0x
14Veloshnie Arumugan: Hello, Eric.
15Eric William Dawson: im trying to recieve a text from yahoo mail and it wont send everyone else texts fine
16Veloshnie Arumugan: I’d be happy to look into that for you however, you have come through to the sales team and my resources may be limited, not to worry though, I will point you in the right direction if needed. Is that okay?
17Veloshnie Arumugan: Please stay online while I transfer you to the technical team.
18TalkTalk: Please stay online whilst we transfer you to the relevant department who will be able to review today's discussion.
19TalkTalk: You are now through to Shiela. How can I help you?
20Shiela: Hi, I'm sorry that you've had to wait a while to reach me today. Please give me a moment whilst I quickly review your conversation with my colleague
21Eric William Dawson: well i want to recieve a yahoo text all other texts work
22Shiela: Are you referring to yahoo email Eric?
23Eric William Dawson: yes i need my verification code and they have correct #
24Shiela: I do apologize for the inconvenience this matter may have caused you Eric. However, we do not support yahoo email. We can only assist you with talktalk mail.
25Eric William Dawson: i wish to close my account for this inconvenience
26Eric William Dawson: im joining giff gaff
27Shiela: I do understand your frustration. However, we have limited resources with yahoo mail.
28Shiela: I will be happy to assist you with talktalk email issues.
29Eric William Dawson: cant login to my talktalk plc google play store app
30Eric William Dawson: my email is ericwdawson@gmail.com
31Eric William Dawson: can u send a pass reset pl0x???
32Shiela: Are you referring to your talktalk email account?
33Eric William Dawson: i did already ur apo sucks yes i am
34Eric William Dawson: may i talk with your superior plz
35Shiela: Thank you for confirming and clarifying that you wish to reset your talktalk email password.
36Shiela: I can see a telephone password on your account. Can I have the 1st and 3rd character of the password?
37Eric William Dawson: Sheila aibt no muslim name loser
38Eric William Dawson: aint
39Eric William Dawson: bt
40Shiela: Great! That matches our records. Please give me a moment to check your account.
41Eric William Dawson: orelly
42Shiela: Allow me to pull up the account Eric. Can I have a minute or two for this please?
43Eric William Dawson: i will record this conversation
44Shiela: Please bear with me, still pulling up your account.
45Shiela: Thank you for your patience Eric. I have your account pulled up.
46Shiela: Are you using your home TalkTalk internet connection or a mobile data (3G/4G) connection to chat to us today
47Shiela: I just want to check if everything is okay as I haven't received a response from my last post to you?
48Eric William Dawson: 2g bish
49Shiela: Thank you
50Shiela: Are you at home?
51Eric William Dawson: check the location feature on your netwerk
52Eric William Dawson: NO¡
53Shiela: Could you please tell me the last part of your email address, I just need you to confirm the section after the @ symbol please.
54Eric William Dawson: gmail.com
55Shiela: Thank you.
56Shiela: Do you just require our SMTP (outgoing) mail server setting to configure a third party email address for access through your TalkTalk Broadband connection?
57Eric William Dawson: yw
58Eric William Dawson: well no
59Shiela: Ok, unfortunately there is no further support we can provide for a 3rd party email address.
60Shiela: I would therefore recommend you contact the email address provider for further help.
61Eric William Dawson: HOW ABOUT THIS. YOU TAKE THE BLOCK FROM YAHOO.COM SERVERS AND STOP MESSING WITH MINE AND MY FRIEBD'S SHT
62TalkTalk: A copy of this conversation will be sent to ericwdawson@gmail.com
63Shiela: I sincerely apologize for the inconvenience. However, we do not support yahoo or gmail. I would highly suggest to contact your email domain to further help.
64Shiela: I just want to check if everything is okay as I haven't received a response from my last post to you?
65Shiela: I'm sorry we couldn't finish our conversation. As I haven't heard from you for some time, I'm going to close this chat. If you need any help in future, please do not hesitate to contact us again.