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1Kail Christensen <###############@gmail.com>
25:50 PM (18 minutes ago)
3to Bethesda
4
5You don't understand. No one else uses my Xbox Live Gamertag except ME. And I surely didn't put the Bethesda Account there. And....what happens when Mods become available in Fallout 76? I won't be able to subscribe to them on Bethesda.net due to the simple fact that I don't own the Bethesda Account currently linked and don't have the password because of that.
6This isn't just a major hindrance: If the owner of the account unlinks from their end, my character and items are gone and it's theft, and I will not allow this to continue until that happens.
7If there are no tools to transfer the data, see about making them. 
8Also, I reiterate, I DO NOT OWN THE BETHESDA.NET ACCOUNT CURRENTLY LINKED TO MY GAMERTAG!
9What is so hard to do about giving someone back what they own?
10
11Kail
12
13On Sat, Jan 26, 2019 at 3:36 PM Bethesda Support <Support04@bethsoft.com> wrote:
14Thank you for contacting
15Bethesda Customer Support!
16
17
18Bethesda
19
20Question Subject: I played (and in fact pre-ordered the Tricentennial Edition of) Fallout 76 in 2018 but haven't gotte
21
22Question Reference # 190116-001747
23
24Date Created: 01/16/2019 09:48 AM
25Date Last Updated: 01/25/2019 11:36 PM
26Product: Fallout 76
27
28Status: Read Answer Provided
29Message Log:
30Bethesda Customer Support response on 01/25/2019 11:36 PM
31Hello!
32 
33Thank you for your patience and cooperation as we've been investigating this matter. My name is Matt and I'm here to follow up.
34 
35I understand the frustration that must be arising from this situation. As a fellow gamer, I fully understand how confusing it must be to see that your account is linked to someone else's. As for why the account is linked to a different Bethesda account than your own, if you truly do not own this account, it is likely that someone else- a family member or friend- has logged into their Bethesda account on your Xbox Live gamertag at some point. Doing so is the only way to link an account.
36 
37As a special exception, I've gone ahead and applied the full Classic Collection to your Bethesda account. I hope that this is acceptable. The games will be available on your Bethesda Launcher the next time you log in. If they do not show up immediately, make sure your launcher is up to date and then log out and back in.
38 
39We cannot unlink the account on your Xbox because your character data and items are tied to that Bethesda account. We do not have tools that can move characters between accounts. If you would like to go about changing the account email and log-in information on the account currently linked, I will need to verify your ownership of the account by submitting a ticket from that account's email.
40 
41For now, as there is no further action I can take directly from this account, I'll go ahead and close your ticket for you but please don't hesitate to reach out to us again if you have any future issues or questions. We'd be happy to help you! Simply replying directly to this email will re-open the ticket so that we can continue our conversation should the need arise.
42 
43Thank you for your continued interest and support!
44
45Warm Regards,
46Matthew
47Bethesda Customer Support
48 
49Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
50 
51https://www.facebook.com/BethesdaSoftworks 
52https://twitter.com/bethesda 
53https://www.bethesda.net 
54
55
56
57 
58Customer response on 01/25/2019 10:29 PM
59You have full control over content. Work it out. Fix. This. Error. Your. Game. Made.
60Even if I have to give every single detail of my character's inventory, levels, perks and STASH, do SOMETHING
61
62Customer response on 01/25/2019 10:05 PM
63So I’m at the mercy of whoever owns the account.
64Thanks for nothing, Bethesda. No wonder people complain so much.
65You just lost a future customer.
66
67Bethesda Customer Support response on 01/25/2019 01:02 AM
68Greetings!
69 
70Thank you for contacting the Bethesda Customer Support Team. My name is Paul and I'll be working with you today!
71 
72Thank you very much for reaching back out to us on this, I totally understand your concern in this situation as you just want to get your preferred account linked to your Xbox. After reviewing your account we are unable to process an unlink for your account. If we were to unlink, all content in-game will be lost and we are not able to force the unlink as linking is intended to be permanent.
73 
74If you have any further questions or concerns about anything we support please feel free to contact us back. We would be more than happy to further assist you.
75 
76Thank you for your continued interest and support!
77
78Warm Regards,
79Paul
80Bethesda Customer Support
81 
82Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
83 
84https://www.facebook.com/BethesdaSoftworks 
85https://twitter.com/bethesda 
86https://www.bethesda.net 
87Bethesda Customer Support response on 01/22/2019 03:49 PM
88Greetings,
89
90Thank you for your patience while we reviewed this matter for you.
91 
92I have escalated your ticket to a specialized team. They will do some research and will be getting back to you.
93 
94Thanks for your continued interest and support!
95 
96Warm Regards,
97Bethesda Customer Support
98Customer response on 01/22/2019 01:44 AM
99Hello again.
100
101Just checking in, making sure this support ticket isn't closed without me getting what is rightfully mine.
102
103On Sat, Jan 19, 2019 at 7:07 PM Kail Christensen <###############@gmail.com> wrote:
104*sighs* Well I logged into Fallout 4 and Skyrim using my KailC account so idek why this Tigernuts777 account is in my game. Thinking logically, I'm guessing it's been there since B.E.T.A since I've never had to check it for anything until now. I KNOW I didn't login with that account, for sure, and I KNOW no-one else has access to my Xbox Gamertag.
105Is there a way to see when exactly this Tigernuts777 bethesda.net account linked to my copy of Fallout 76?
106
107On Sat, Jan 19, 2019 at 6:55 PM Bethesda Support <Support04@bethsoft.com> wrote:
108Customer response on 01/19/2019 03:07 AM
109*sighs* Well I logged into Fallout 4 and Skyrim using my KailC account so idek why this Tigernuts777 account is in my game. Thinking logically, I'm guessing it's been there since B.E.T.A since I've never had to check it for anything until now. I KNOW I didn't login with that account, for sure, and I KNOW no-one else has access to my Xbox Gamertag.
110Is there a way to see when exactly this Tigernuts777 bethesda.net account linked to my copy of Fallout 76?
111
112Bethesda Customer Support response on 01/19/2019 02:55 AM
113Greetings!
114 
115Thank you for contacting the Bethesda Customer Support Team. This is First Responder Carlos at your service.
116 
117It is great to hear back from you. I understand where you are coming from. However, the only way to link a Bethesda.net account to an Xbox is to log in to either Fallout 4, Skyrim, or Fallout 76 using those credentials.
118 
119 I will send the ticket over to our Advanced team to see if there is anything that can be done regarding the entitlements and this two accounts. Once the ticket has been submitted they will contact you as soon as possible for updates to further assist you. However, there is no guarantee that will be what you are expecting.
120 
121Please do not hesitate and contact us if you have any other issue or concern
122Thank you for your continued interest and support!
123 
124Warm Regards,
125Bethesda Customer Support
126 
127Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
128 
129https://www.facebook.com/BethesdaSoftworks
130https://twitter.com/bethesda
131https://www.bethesda.net 
132Customer response on 01/19/2019 01:42 AM
133What?? But....my character, my classic collection--do you mean to tell me all of it is lost because your game falsely linked me to a Bethesda.net account that isn't mine!?
134This is absolutely unacceptable and I demand something be done about this.
135
136Bethesda Customer Support response on 01/19/2019 01:30 AM
137Greetings!
138 
139Thank you for contacting the Bethesda Customer Support Team. This is First Responder Carlos at your service.
140 
141It is great to hear back from you. Thank you very much for the screenshot of the email. I understand that you have never heard of the email  kwakabike@hotmail.com
142 
143As it stands, we are unable to move entitlements from one account to another. All the progress done in Fallout 76 is saved into the account that is currently linked to Xbox. Any changes could cause issues. I understand that this was not the answer you were hoping for when you contacted us however I do appreciate your understanding regarding this matter.
144
145Please do not hesitate and contact us if you have any other issue or concern
146Thank you for your continued interest and support!
147 
148Warm Regards,
149Carlos
150Bethesda Customer Support
151 
152Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
153 
154https://www.facebook.com/BethesdaSoftworks
155https://twitter.com/bethesda
156https://www.bethesda.net 
157Customer response on 01/19/2019 12:55 AM
158UPDATE
159I've found the email sent by Microsoft upon my preorder of Fallout 76. However upon forwarding it to you, I was sent an automated response.
160So...I opened the email in a new tab, included the recipient email address (###############@gmail.com) and took a screen capture.
161Sending captured email in this email to make sure you get it.
162Kail
163
164On Sat, Jan 19, 2019 at 4:31 PM Kail Christensen <###############@gmail.com> wrote:
165Problem: I never heard of this email address (kwakabike@hotmail.com) until now and I don't know how it got into my digital Xbox copy of Fallout 76.
166How do I remove it from my account and move all entitlements I earned to my account?
167
168Tax Invoice received when I Preordered Fallout 76 from the Xbox Store attached.
169I'll also make an effort to retrieve the email invoice sent to the email address I'm sending you all these messages from and forward that over to you.
170
171Kail
172
173
174On Sat, Jan 19, 2019 at 4:14 AM Bethesda Support <Support04@bethsoft.com> wrote:
175Customer response on 01/19/2019 12:31 AM
176Problem: I never heard of this email address (kwakabike@hotmail.com) until now and I don't know how it got into my digital Xbox copy of Fallout 76.
177How do I remove it from my account and move all entitlements I earned to my account?
178
179Tax Invoice received when I Preordered Fallout 76 from the Xbox Store attached.
180I'll also make an effort to retrieve the email invoice sent to the email address I'm sending you all these messages from and forward that over to you.
181
182Kail
183
184
185Bethesda Customer Support response on 01/18/2019 12:14 PM
186Greetings!
187 
188Thank you for contacting the Bethesda Customer Support Team.
189 
190My name is Michael I'll be assisting you today.
191 
192After reviewing your account we didn't find any indication of you playing fallout 76 on this email account ###############@gmail.com.
193 
194However after looking up the other email account kwakabike@hotmail.com we see that your entitlements are all on this email account. Some how you may have played on this account and will need to access it to redeem the classic collection..
195This account is linked to steam and xboxone.
196 
197Can you provide us with a proof of purchase?
198 
199A proof of purchase must include the following:
200Product name
201Date of purchase
202Purchase amount
203In the case of a digital purchase, the identity of the purchaser (Gamertag, PSN ID, Steam ID or e-mail address)
204 
205 
206 
207Thank you for your continued interest and support!
208
209Warm Regards,
210Michael
211Bethesda Customer Support
212 
213Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
214 
215https://www.facebook.com/BethesdaSoftworks 
216https://twitter.com/bethesda 
217https://www.bethesda.net 
218
219
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221Customer response on 01/18/2019 06:45 AM
222I got that Tigernuts777 bethesda.net username from within Fallout 76's 'bethesda.net' section in settings. Email address is also unknown to me. Attached is a screenshot showing as such.
223
224KailC of course is mine as I made it....not sure how or why that other name is there since no one else has access to my Gamertag or Xbox One, and apparently the username doesn't exist to you....
225
226Seems this might be a bigger issue than first perceived. :(
227
228Kail
229
230Bethesda Customer Support response on 01/17/2019 02:18 AM
231Hey There!
232 
233Thank you for contacting the Bethesda Customer Support Team. My name is Jp, and I will be assisting you in every way I can today! We appreciate your patience.
234 
235I'm reaching out regarding your issue. If I may ask, Where did you get that username? We are unable to find any info with the username you have responded with. Get back with this information and we will look into you issues. We're looking forward to reading your reply.
236 
237If you continue to have concerns or have any other questions, please feel free to contact us and we will gladly assist you! Thank you for your continued interest and support.
238 
239Warm Regards,
240JP
241Bethesda Customer Support
242 
243Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
244 
245https://www.facebook.com/BethesdaSoftworks
246https://twitter.com/bethesda
247https://www.bethesda.net
248 
249Customer response on 01/16/2019 11:57 PM
250...what the....
251
252Bethesda Account linked is one I haven't heard of before; Tigernuts777 ???
253It's supposed to be KailC.....
254
255Bethesda Customer Support response on 01/16/2019 11:44 AM
256Greetings!
257 
258Thank you for contacting the Bethesda Customer Support Team.
259 
260What is the Bethesda.net Username on the B.net account you have linked to your XBOX that you have played Fallout 76 on in 2018?
261Have you checked that account for the Classic Collection entitlements?
262 
263Thank you for your continued interest and support!
264
265Warm Regards,
266Benjamin
267Bethesda Customer Support
268 
269Keep an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
270 
271https://www.facebook.com/BethesdaSoftworks 
272https://twitter.com/bethesda 
273https://www.bethesda.net 
274
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278Customer response on 01/16/2019 09:48 AM
279I played (and in fact pre-ordered the Tricentennial Edition of) Fallout 76 in 2018 but haven't gotten the Fallout Classic Collection for free on the Bethesda.net Launcher. 
280Xbox Gamertag: SudsiestOdin7 
281Bethesda.net account and Xbox Gamertag are linked, subscribing to mods for FO4 and SSE in browser shows on Xbox One. 
282Launcher was installed this morning, when I clicked Fallouts 1, 2, and Tactics it showed 'buy' instead of 'install' and redirected to my shopping cart in my browser. 
283Not much else to tell, really.
284
285Bethesda_net_Offer_ = Yes
286Where_offer_was_seen = Website
287link = https://twitter.com/bethesda/status/1076541655736561665
288We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).
289
290If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!