· 7 years ago · Oct 01, 2018, 03:58 PM
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5
6Verified : pin
7Customer : Beatrice
8GB Admin : https://gbadmin.hostgator.com/client/3126431
9Call ID: 009938KKBCDGFANLAO1FK2LAES001DJH
10Main Domain : SH-3128460 : kidexplorerclub.com (192.185.6.30)
11Effected Domain : kidexplorercamp.com
12Ticket: xx.xx.xx
13
14ISSUE : Client want to reset permalink of WP site , its Windows server and I am unable to see any status or Pwtemp password for this
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20I checked and working fine but client saying I update PHP version in HG and now everything going wrong
21
22
23
24
25abadecoranddesigns.com
26info@torispilling.com
27osfmag.com
28thatselfiesite.com
29torispillingtoo.com
30angelawhitterson.com
31
32
33
34
35
36Also she want to transfer all sites and will delete site if she does not want there
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40
41
42I reset theme , disableplugins , cleared cache and create new user in DB , still nothing changed
43
44
45
46Please refund the amount and cancel account completely
47CGI support
48
49
50
51He is able to login to customer portal and when he tried to go hosting tab and add on domain , page says :
52
53
54Page not found , server gator3238 is not responding
55
56
57*****we tried dirrerent browsers and different devices and same error , seems like server is not responding*****
58
59
60
61
62
63Asking to manager and assumed that he can help him .
64
65I explained her that when you approved and accept email and tranasfer start , it take time and you have to wait
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72Domain pointing here and check .htacess file and replce again
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78He saying I do not know any thing , I explained him about ticket for migration on file
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83
84
85He said , some 1 explain be how to do this but and do not know his name , I am not familiar with this kind of issue
86
87I assumed He talk on L2 might be : asking to how upload some thing via software in Websitebuilder
88
89
90
91
92
93Asking to install SSL again for him with this new info
94
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96
97
98
99there is a ticket to change Dedicated IP , admin changed some IP and now everything wrong
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104
105
106There was a problem removing the subdomain “open.mansfieldct.gov.mansfieldct.comâ€.
107Sorry, the subdomain open cannot be removed because it is linked to the addon domain(s) 'mansfieldct.gov'. You must first remove the addon domain(s).
108
109
110*****When tried to delete add on domain , getting error : ********
111
112You do not have control of the subdomain for “mansfieldct.govâ€.
113
114
115
116
117Parse error: syntax error, unexpected '$h43e' (T_VARIABLE) in /home1/drfrank/public_html/changeorfail.com/wp-includes/pluggable-deprecated.php on line 1
118
119I disableplugins and reset theme but still nothing changed . last time domain updated on 2016-10-13T15:40:44Z
120CGI support
121
122*******Unable to login on back side*******
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127admin@traumainformedoregon.org
128
129
130
131
132asking if we can help him ?
133
134His phone : 7997440325
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139
140
141
142
143
144...............................................................................................................................................................................
145
146
147MALWARE CHECK
148
149
150quarantinelog <server> <user> [selection|all|timestamp]
151
152
153.................................................................................................................................................................
154
155
156Transfer type: (Phone)
157Call/Chat ID: 01EOFG79KSDEN7TDAO1FK2LAES0015FL
158Customer Name: Rafael
159Phone Number: 9547446542
160Billing Link: https://gbadmin.hostgator.com/client/3165421
161Method Verified: email
162Domain for lead: aventurapressurecleaning.com
163Interested Service: marketing
164
165
166
167Customer asking if we can promote his site via marketing so he can get traffic
168
169
170
171Customers business is____not good ___, they mentioned _________ which led me to recommend  _______. The customer would like to be contacted _________.
172
173.........................................................................................................................................................
174
175VERIFICATION
176
177Customer's Full name : Istvan Petrics
178Call ID : 01EOFG79KSDEN7TDAO1FK2LAES006R6U
179Phone Number the Customer is Calling Us From : 9546601926
180Information Requested by Critical Notes in Billing Account :
181
182INSTRUCTIONS
183
184Customer is eligible for verification via phone or by submitting the requested documentation via ticket or fax.
185
186****************************
187DO NOT DISCLOSE:
188
189US Billing Location .VS. Hungary IP Location
190https://whatismyipaddress.com/ip/176.63.24.231
191No sign of Proxy
192https://www.google.com/search?q=176.63.24.231 proxy&ie=utf-8&oe=utf-8&client=firefox-b
193Phone number matches location in billing
194
195
196CLIENT STATUS: Awaiting Verification
197
198****************************
199INSTRUCTIONS
200
201Customer is eligible for verification via phone or by submitting the requested documentation via ticket or fax.
202
203****************************
204DO NOT DISCLOSE:
205
206GB Billing Location .VS. United States IP Location
207https://whatismyipaddress.com/ip/73.134.142.252
208No sign of Proxy
209https://www.google.com/search?q=73.134.142.252 proxy&amp;ie=utf-8&amp;oe=utf-8&amp;client=firefox-b
210Phone number matches location in billing
211Domain: Not Registered
212msunplugged.com is available!
213
214
215
216He is going to host a private business site
217...............................................................................................................................................................
218
219STANDARD SETTING SHARED
220
221
222mail.chriscorban.com. 14400 IN CNAME chriscorban.com
223v=spf1 ip4:192.185.225.143 a mx include:websitewelcome.com ~all
224MX : 0 chriscorban.com ................................... dig -t any txsh249.com +short
225
226
227....................................................................................................................................................................................................
228
229
230FILES PERMISSION FIXED
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232
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234permfix domain server
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236
237...........................................................................................................................................................................................
238
239
240check DNS setting
241
242
243 dig -t any txsh249.com +short
244
245( In exit mode in shell )
246
247..................................................................................................................................................................................
248
249
250.HTACESS
251
252# BEGIN WordPress
253
254RewriteEngine On
255RewriteBase /
256RewriteRule ^index\.php$ - [L]
257RewriteCond %{REQUEST_FILENAME} !-f
258RewriteCond %{REQUEST_FILENAME} !-d
259RewriteRule . /index.php [L]
260
261# END WordPress
262
263..............................................................................................................
264
265
266# BEGIN WordPress
267<IfModule mod_rewrite.c>
268RewriteEngine On
269RewriteBase /
270RewriteRule ^index\.php$ - [L]
271RewriteCond %{REQUEST_FILENAME} !-f
272RewriteCond %{REQUEST_FILENAME} !-d
273RewriteRule . /index.php [L]
274</IfModule>
275# END WordPress
276....................................................................................................................................................................................................
277
278EMAIL SERVERS
279
2802/rpeck/public_html/wp-content/endurance-page-cache/courses/literature-writing-and-reading-8/fodmfvsj.php
281 check content for cancelled acct
282
283*domlist
284
285verify domain for google app run
286
287*gapps
288
289
290check email server is local or remote :
291
292*rldomcheck
293
294change server to local or remote :
295
296
297*dtoggle
298
299Add office 365 DNS :
300
301*addofficesrv108.167.189.26
302Destintion
303
304.....................................................................................................................................................................................................
305
306
307SOFTWARE WE OFFER AND VERSION :
308
309Apache
3102.2.24 and 2.2.25
311
312PHP 5.5, 5.6, and 7.0 (dual environment)
313
314Perl
3155.8.8
316MySQL
317
3185.5.23 or higher
319JSP
320
321Available only on dedicated and VPS
322cPanel
323
32411.40.x - auto updated to latest version
325GD / Image Magic
326
3276.6.3
328
329..........................................................................................................................................................................................................
330
331
332All shared and reseller accounts come with:
333
334Linux x86 CentOS 6 (a free version of RedHat) 64-bit Operating System
335Kernel - latest stable release, updated as needed
336Apache 2.2.x , (includes mod_rewrite and mod_security) in a SuExec environment
337Outgoing email (SMTP) = Exim 4.x (Exim)
338Incoming email (POP3 and IMAP) = Dovecot 1.x (Dovecot)
339WHM 11.40.x
340cPanel 11.40.x
341PHP is run as CGI (not Apache/DSO) in a suPHP environment. Please see chart above for your specific server version.
342Zend Optimizer 3.3.9
343PEAR 1.7.x
344ionCube 4.2.2
345ionCube Loader 4.4.3
346GnuPG 2.0.14
347GD2 Library 2.0.34
348openSSL 1.0.1e-fips (for PHP)
349SOAP
350PHP Modules - full list
351phpMyAdmin 3.2.4
352MySQL Database 5.5.x
353Ruby 1.8.7
354Ruby Gems 1.8.30
355Ruby on Rails 2.3.18
356cURL 7.19.x (also libcurl and PHP/CURL)
357PERL 5.8.x , PCRE Library Version 7.8
358Python 2.6.6 (default), 2.7.8, and 3.2.3 (Use the version number in the binary for non default versions. i.e. python2.7, python3)
359ImageMagick 6.6.x
360Ghostscript 8.15.x
361Rsync
362RoundCube 0.2b, SquirrelMail 1.4.13, Horde 3.1.7p8
363Blogs (WordPress), CMS (Drupal Hosting and Joomla), Discussion Boards (phpBB Hosting), Shopping Carts (Magento Hosting), Image Galleries, php Mailing List, Sitebuilders, Wiki Hosting
364
365
366...............................................................................................................................................................................................................................
367
368
369EMAIL CLIENT SETTING
370
371without ssl
372pop 110 imap 143 smtp 25/26/587
373
374with ssl
375pop 995 imap 993 smtp 465
376http://ruinthisarea.com/
377error sender verify failed :
378*check if remote or local server
379
380error smtp conection failed :
381*check " status exim servername "
382
383if users login and monitoring :
384run " w "
385
386
387check email exist in system or not
388*emailcheckhttps://gatordesk.hostgator.com/#view_ticket/52780386
389
390spam assain should be spf :
391** "v=spf1 a mx include:websitewelcome.com ~all"
392only for shared and RS acct
393for vps and DC , its should be IP ADDRESS
394
395check filters if email can not receive
396*SpamAssassin
397*BoxTrapper
398*User Level Filtering
399*Account Level Filtering
400
401
402*Name server pointed to godaddy but want to use email with hostgator :
403http://support.hostgator.com/articles/specialized-help/technical/mail-exchange-record-what-to-put-for-your-mx-record
404
405
406Status exim server ( check if connection to server failed )
407
408popcheck ( check if email connecting fine on website form )
409
410
411
412....................................................................................................................................................................................................................................
413
414ssh training-ce.internal.hostgator.com -p 2222
415
416RewriteRule ^index\.php$ - [L]
417RewriteCond %{REQUEST_FILENAME} !-f
418RewriteCond %{REQUEST_FILENAME} !-d
419
420....................................................................................................................................................................
421
422>Apache is a software runs in background under linux OS
423> provide multi tasking and provide services such as connect web browsers
424> it was working with linux/unix and now with win/mac
425> under unix is called HTTPD and under win32 called Apache.exe
426> Apache receives request from browsers and pages and retuns to requested info
427> error 404 , 403
428> .htaccess file misspelled and error 500
429> file should be 644 and folder 755 always
430> 500 always run "apachetail" command and see error reason
431> run countproc and killproc to fix 500 issue if proc more than 25
432>checksites show you all sites under account effect OR not ( R use for reseller and U for shared )
433>Apachegrep or Apachetail also can be run to see error
434>whiltelist domain add server 1234234
435> site give 500 error mostly if countproc more than 25 in RS or Shared plan
436> 503 error always means TOS ticket
437lx
438
439
440ssh -p 2222 fali@training-ce.internal.hostgator.comhallperks.com
441
442192.185.178.245
443........................................................................................................................................................................................
444
445FORCE HTTPS :
446
447RewriteEngine On
448RewriteCond %{SERVER_PORT} 80
449RewriteRule ^(.*)$ https://www.abphd.com/$1 [R=301,L]
450
451
452
453RewriteEngine On
454
455RewriteCond %{HTTPS} !=on
456RewriteRule ^(.*)$ https://www.integritybiofeedbackacademy.com/$1 [R=301,L]
457
458.................................................................................................................................................................................................
459phpinfo.php
460
461
462#Use the following code to show all the information about PHP.
463<?php
464phpinfo(); // This would be used to display all of the PHP information available for the installation.
465?>
466
467check : http://workitect.com/phpinfo.php
468.......................................................................................................................................................................................................................
469
470
471
472cubecitytest@yahoo.com
473nm4YejDB83oskwuM
474Login YAHOO
475
476cubecitytest@gmail.com
477dvTwEFRG48tFXCsZ
478Login GMAIL
479
480cubecitytest@hotmail.com
481wfrzAtesuyqtfpRq
482Login HOTMAIL
483
484hgcubecitytest@aol.com
485nm4YejDB83oskwuM
486Login AOL
487
488
489...............................................................................................................................................................................................................
490
491
492
493logtail gator3101 httpd 192.185.1.20
494
495
496
497.............................................................................................................................................................................
498
499
500google email setting : gapps
501
502
503AloeKing0120
504.......................................................................................................................................................
505
506
507KILL PROCESS :
508
509countproc
510
511
512
513.................................................................................................................................................................
514
515
516spf record for shared plans : v=spf1 a mx include:websitewelcome.com ~all
517
518
519
520...................................................................................................................................................................
521
522
523
524
525check blOCK IP : RBLCHECK
526
527
528
529...................................................................................................................................................
530
531
532
533Domain Transfer Detail : https://www.hostgator.com/help/article/how-to-transfer-my-domain-registration-away-from-godaddy
534
535
536
537
538
539................................................................................................................................................................................................................
540
541
542Increase memory limit :
543
544https://www.hostgator.com/help/article/php-memory-limit-error
545
546
547
548
549..................................................................................................................................................................................................
550
551
552How to generate 3RD party SSL CSR in hostgator :
553
554https://www.hostgator.com/generatecsr
555
556
557
558
559
560.....................................................................................................................................................................................................
561
562
563
564multi domain does not work for both www and with out www
565
566
567.....................................................................................................................................................
568
569
570
571compromised check email :
572
573ec gator4073 garora -h 480
574
575
576.............................................................................................................................................................................
577
578L3 TRANSFER CALL :
579
580if it's tos cpu, malware, phishing, we can review, but if any of them say Final Warning or our admins replied stating it Requires Professional cleaning, then those we cannot review no matter if it's one of the 3 previously mentioned.
581
582Final warning or require professional services = do not escalate, inform that a professional cleaning report is required and sent as a reply, only our admins will review and remove.
583
584DMCA or legal = do not escalate, inform that only legal clearance admins will be able to take any action on the account, we do not even touch the server if it's under legal restriction. By we I mean live support.
585
586CPU, Malware, Phishing = escalate for review as long as it does not apply to the previous 2 listed.
587MySQL = only escalate if there someone with root access available, otherwise note the ticket and advise to wait for admin review.
588
589.............................................................................................................
590
591DELETE FILES :
592
593Create a Support - Send Information ticket and inside of the Information (Public) section add the following autokey:
594
595To confirm your agreement please respond with "I authorize the permanent removal of _________" and we will be able to proceed with the requested work.
596
597Remember to replace the blank with the files that have been requested to be deleted.
598
599Once the customer replies back with confirmation, you can then proceed with deleting the data.
600
601You are not required to delete any files, folders or data if you don't feel comfortable doing so and can suggest the following alternatives:
602If the customer is not concerned with inodes or disk space, we strongly recommend renaming the folder or files instead of deleting them.
603You can even change the permissions to 000 to ensure those items are not public.
604
605Ultimately, it is the customer's responsibility to delete files. If the customer still insists on this but you have any questions whatsoever please contact an L2 or L3 Web Advisor (or Supervisor) for assistance.
606
607
608............................................................................................................................................................................................................................................
609
610
611CLEAR CACHE :
612
613Purgecache
614
615
616..........................................................................................................................................................................
617
618GSUIT :
619
620can not add "ADDondomain" for Gsuit email , solution is " add new seed and add domain there" or buy it from gooogle direct
621
622
623
624
625............................................................................................................................................................................................................................
626
627
628
629REDIRECTION :
630
631# Rename a directory and force visitors to the new name
632# Replace 'old' with your old folder name
633# Replace 'new' with your new folder name
634RewriteEngine on
635RewriteRule ^/?old([a-z/.]*)$ /new$1 [R=301,L]
636
637...............................................................................................................................................................................................................
638
639
640ACCOUNT :
641
642
643 backupdu <domain|ipaddress|server> Prints disk usage of a Dedi/VPSs cPanel backup directory
644 bui <domain> [<server>] display domain/account billing information
645 checkcancel <user> <server> displays last cPanel and FTP login times for an account
646 checkrestrictions <domain> [server] shows all montool restrictions on account
647 cloudsearch <cloudsite username> Looks up information for a cloudsites account.
648 countproc <domain> [server] check current number of processes for a user
649 dcv <domain> returns possible dcv email addresses for a domain
650 domlist <user> <server> lists domains for a user
651 inodes <server> <path> shows a breakdown of inodes based on a path
652 killproc <domain> <server> kill all current processes for a user
653 openport <domain|server> <port> <ticket-id|chat-id|genesys-id> opens a port outbound globally on a server
654 overselltemp <domain> [server] will set a reseller to be able to oversell temporarily for 24 hours
655 resusage <reseller domain> <server> print the resellers current disk and bandwith usage/limit
656 searchcpanel <domain> [server] search cPanel access logs
657 skipbackup <user> <server> <vps|next|db> skips next backup for an account
658 sloptout <domain> [server] Opts a user out from regular sitelock scanning
659 suspbackup <user> <ticket-id> <server> creates a user accessible backup
660 testlogin <server|ip|domain> <user> <password> test the password of the account against the given
661
662...........................................................................................................................................................................................................................................
663
664
665INFORMATION :
666
667
668
669 ui <domain> [server] display domain/account information
670
671
672apache:
673 apachegrep This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
674 apachelog This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
675 apachetail This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
676 awstats <primary domain> <server> [number of top results] displays the top number of sites/traffic via the customers awstats logs. Specifying 0 will provide this months stats.
677 cachectl <user> <on|off|status> <server> enable or disable caching for a users account
678 checksites <domain|user> <-r|-u> <server> (server only required when user is specified) checks a users domains for problems (-r will show all resold domains under a reseller)
679 createinfo <domain> <server> create a phpinfo page in the users public_html dir
680 createini <domain> <server> create a modifiable php.ini in the users home dir
681 disableuserdir <user> <server> [1] disables userdir for a user, optional input tells the script whether or not the changes should be applied immediately
682 edithtaccess <domain> <server> allows one to edit an .htaccess in a users account
683 editini <domain> <server> find and optionally edit all php.inis for a domain
684 phpallow <domain> <server> <52|53|54|55|56|70|71|all> allow user to select deprecated version of PHP
685 phphandler <domain> <server> <52|53|54|55|56|70|71|stable|edge|strip> updates a domains htaccess to use the specified php version
686 phpvers <IP|Server> displays all php versions installed on specified server
687 purgecache <url> removes cache for a provided domain from the caching layer
688 purgecacheuser <server> <user> purges the cache on all domains for the specified user
689 scoreboard <domain> <server> check concurrent apache connections for a server
690 sitereport <domain> <server> performs a variety of account checks and reports problems
691 sslinfo <domain> [server] print ssl information for all domains under an account
692 uf <domain> <server> display all vhosts matching the the domain
693
694..............................................................................................................................................................................................................................................
695
696
697CPANEL :
698
699
700 accounting This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
701 bwu <user> <server> display bandwidth usage information for a user or reseller (plus sub accounts)
702 checkbackup <domain> [server] displays the status of a users backups
703 checkbackupvps <hostname> <node> check for backups on VPS servers
704 checkips <server> runs a check against used dedicated IPs to ensure theyre being used properly
705 checkrescancel <user> <server> displays last cPanel and FTP login times for a reseller and resold
706 cpkeyupdate <IP> runs /usr/local/cpanel/cpkeyclt to update cPanel license
707 fantfix <domain> <server> fixes "script already installed" bug in fantastico for a user
708 ftplog This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
709 getpasswsp <domain|server> prints the WSP login
710 ipdedi <domain> <server> shows information regarding dedi ip usage for a domain
711 iskilled <domain> <server> runs iskilled against a specified domain
712 jailshell <domain> <server> [port] enables jailshell for the specified clients account
713 killgrep <server> <search terms> search through kill logs
714 logingrep <server> <search keyword(s)> greps the cphulkd and cPanel logs for user failed logins and blocks
715 oi <reseller> <server> shows detailed information about a domain from the server
716 permfix <domain> [server] resets permissions on public_html and all subfiles/folders for a user
717 pwreset <domain> <server> changes password for a user to a random password
718 pwtemp <setuser|unsetuser|setmail|unsetmail|setwp|unsetwp|setjoom|unsetjoom|setplesk|unsetplesk> <username|email|database> <server|ip> <-d for a permanent reset> set/remove temporary passwords for accounts/emails/several CMS
719 qifix <IP|Server> fixes common issues with quickinstall and missing perl modules
720 quota <domain> <server> check current quota for a user. (includes inodes)
721 resipcheck <user> <server> print a list of accounts with dedicated ips
722 themeset <domain> <theme> [server] set theme for a cpanel user. options: x x3 rvskin
723
724..................................................................................................................................................................................................................................................
725
726
727DNS :
728
729
730 addptr <hostname> <IP> adds or updates ptr for IP
731 checkzone <domain> <server test if there is any errors in a domains zonefile
732 dcheck <domain> provides information about a domain
733 dig <domain> [type-of-record] performs the dig command against a provided domain
734 dns <domain> prints dns information about a domain
735 fixdediips <IP> fixes issues with arp and ips not routing properly to dedicated servers
736 ipfix <domain> [server] fixes mismatch DNS and vhost ips
737 ipid <ip|domain> performs standard ip related lookups
738 viewzone <domain> [server] views a DNS zone file for a domain
739 whois <domain|ip> whois a domain or IP
740
741....................................................................................................................................................................................................................................................
742
743
744EMAIL :
745
746
747 addofficesrv <domain> <server> add the sipdir and sipfed dns records required for Office365
748 catchall <domain> <server> toggle catchall setting for a user
749 checkblacklist <ip> [1|true] check if an ip is on the exim blacklist, and optionally remove the block
750 couriergrep This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
751 couriertail This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
752 dtoggle <domain> <server> toggle a domain in /etc/localdomains & /etc/remotedomains
753 ec <server> <user> [-h # of hours] runs ec against an account
754 emailcheck <domain> <server> list email accounts for a user with quota and remote / local status
755 emailperhour <domain> <email per hour limit (use zero to reset to default)> [server] sets the limit of emails per hour an account can send
756 eximgrep This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
757 eximtail This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
758 gapps <domain> <server> install google apps mail/calendar for a domain
759 godaddy <domain> <server> install godaddy MX records into a domain
760 hamfplookup <user> <server> checks mailpipe for whitelist fingerprints for a specified user/server
761 hamlookup <exim-id> checks mailpipe for information on a particular message
762 imapcheck <user|email> <server> checks to see if a user has hit our imap kill limit recently
763 imapwhitelist <domain> <server> whitelists a user against our imap kill limit
764 listfwder <domain> [server] list forwarders for a user
765 mailperm <domain> <server> fix the mailbox permissions for a user
766 popcheck <domain> <user> <password> check a POP/IMAP login for a user
767 rblcheck <ip> checks an IP against RBLs and our internal apache/exim blacklist
768 rldomcheck <domain> [server] check whether domain is in localdomains or remotedomains
769
770
771..............................................................................................................................................................................................................................................
772
773
774FTP :
775
776
777 pwsync <domain> <server> sync ftp/cPanel passwords
778 testftp <server> <user> <password> tests an ftp transaction against an account
779
780.........................................................................................................................................................................................................................................
781
782
783
784MISC :
785
786
787 checkfire <ip> <server> checks the firewall and routing table to see if a customers IP has been blocked
788 du <domain> [server] display disk and inode usage on specified server
789 fixsb <domain> <server> find and fix php_value mbstring in .htaccess for a user
790 genpass [joomla|wp|md5] Will generate a random password for you, if joomla then password hash and salt is printed for insertion into database
791 grabips <IP|Server> lists all ips bound to a server
792 gtmetrix <domain> runs a gtmetrix scan on target
793 host host lookup for IP or hostname
794 inodereport <domain|server> runs a server wide inode usage report for a server
795 installfire <IP|Server> installs the EIG Firewall onto a VPS or dedicated server
796 installrootbin <IP|Server> installs or updates the root bin for a vps or dedicated server
797 loggrep <search keyword> <httpd|messages|exim|eximreject|cpanelerror|cpanelaccess|cpanelaccounting|ssh|dovecot|mysql|ftp> <server> searches log files for specified input
798 logtail <server|ip|domain> <httpd|messages|exim|eximreject|cpanelerror|cpanelaccess|cpanelaccounting|ssh|dovecot|mysql|ftp> [search keyword] tails log files with optional grep input
799 lsattr <server> </path/to/file> checks file for immutable attribute (chattr)
800 man <article> opens man page for a command
801 montool <server> <topper|whoson|showswap|postreboot|checkserver|topuseragents|homediskusage|countprocesses|runningservices|spam> provides access to some limited montool functionality
802 mtrreport <ip|domain> [count] traceroutes to destination using mtrs -r report. Count is a specification of -c and is optional
803 outboundwhitelist <user> <server> whitelists a user to be able to make outbound posts to wp-login
804 ping <IP|Server> [count] ping a domain until ctrl-cd or until numpings is reached
805 quarantinelog <server> <user> [selection|all|timestamp] checks malware quarantine log
806 retrace <ip> <server> reverse traceroute, must include server
807 status <mysql|httpd|exim|named|dovecot|cron|cpanel|sshd> <server> returns the status of a service running on a server
808 traceroute <domain|ip> traceroute a network location from wizard
809 w <ip|server> display who is logged in to a server
810 wpinfo <domain[/path]> <server> <status|check|resettheme|reseturl|disableplugins|editconf|profile|listbackups|restore|upgradeinfo> [backup file] displays wordpress information about a given site
811
812
813..............................................................................................................................................................................................................................................
814
815
816MYSQL :
817
818
819 adduserdb <database> <database_user> <server> assigns a mysql user to a database
820 backupdb <database> <server> dumps small databases into users homedirectory
821 checksql <domain> <server> show current mysql usage for a user
822 mkdbuser <user> <database_user> <server> creates a new database user
823 myisamchk <database> <server> repair a database
824 mysqllog This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
825 removeuserdb <database> <database_user> <server> remove a user access to a specific database
826
827
828.................................................................................................................................................................................................................................................
829
830
831SALES :
832
833
834 checksni <domain> [server] tests if server supports SNI
835 gbbannedip <ip> displays if an IP is banned from billing
836 gencsr generates rsa csr
837 pplookup <paypal id> prints a link to look a paypal ID in gatorbill
838
839
840................................................................................................................................................................................................................................................
841
842
843SECURITY :
844
845
846 secinfo <domain> [server] check a domain for mod_security blocks
847 securitylog <domain> [server] [port] parses /root/bin/security run logs
848
849
850................................................................................................................................................................................................................................................
851
852
853TRANSFERS : http://www.google.com/
854
855
856 swamp <user> <server> add account to swamp.hostgator.com system
857
858
859
860
861................................................................................................................................................................................................................................
862
863
864OFFICE 365 EMAIL SETTING :
865
866Locate the CNAMEs and set the following:
867
868Name Target
869autodiscover autodiscover.outlook.com
870sip sipdir.online.lync.com
871lyncdiscover webdir.online.lync.com
872email email.secureserver.net
873msoid clientconfig.microsoftonline-p.net
874
875Locate the MX and set the following:
876
877Host Priority Target
878@ 0 ericnagler-com01b.mail.protection.outlook.com
879
880Locate the SRV and set the following:
881
882Port Protocol Name Service Priority Weight Target
883443 _tls @ _sip 100 1 sipdir.online.lync.com
8845061 _tcp @ _sipfederationtls 100 1 sipfed.online.lync.com
885
886Locate the TXT and set the following:
887
888Name TXT Value
889@ MS=ms23421972
890@ v=spf1 include:spf.protection.outlook.com -all
891
892
893.....................................................................................................................................................................................................
894
895
896
897INCREASE SPACE OR BANDWIDTH IN RS IF DOES NOT WORK IN WHM :
898
899check reseller center in root WHM and allow there
900
901
902...............................................................................................................................................................................................................
903
904
905SQL only upgrade in VPS and DEDICATED server
906
907
908...............................................................................................................................................................................................................
909
910TEMPEPORY URL :
911
912Shared http://gator4132.temp.domains/~user/
913
914Reseller http://corvette.temp.domains/~user/
915
916
917
918.............................................................................................................................................................................................................
919
920
921email:
922
923 addofficesrv <domain> <server> add the sipdir and sipfed dns records required for Office365
924 catchall <domain> <server> toggle catchall setting for a user
925 checkblacklist <ip> [1|true] check if an ip is on the exim blacklist, and optionally remove the block
926 couriergrep This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
927 couriertail This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
928 dtoggle <domain> <server> toggle a domain in /etc/localdomains & /etc/remotedomains
929 ec <server> <user> [-h # of hours] runs ec against an account
930 emailcheck <domain> <server> list email accounts for a user with quota and remote / local status
931 eximgrep This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
932 eximtail This command is deprecated, use loggrep/logtail instead. This command is deprecated, use loggrep/logtail instead.
933 gapps <domain> <server> install google apps mail/calendar for a domain
934 godaddy <domain> <server> install godaddy MX records into a domain
935 hamfplookup <user> <server> checks mailpipe for whitelist fingerprints for a specified user/server
936 hamlookup <exim-id> checks mailpipe for information on a particular message
937 imapcheck <user|email> <server> checks to see if a user has hit our imap kill limit recently
938 imapwhitelist <domain> <server> whitelists a user against our imap kill limit
939 listfwder <domain> [server] list forwarders for a user
940 mailperm <domain> <server> fix the mailbox permissions for a user
941 popcheck <domain> <user> <password> check a POP/IMAP login for a user
942 rblcheck <ip> checks an IP against RBLs and our internal apache/exim blacklist
943 rldomcheck <domain> [server] check whether domain is in localdomains or remotedomains
944
945
946
947...............................................................................................................................................................................................................................
948
949
950Shared (Including Cloud Sites and Resellers)
951
952PHP has been configured to use the following settings on our shared and reseller servers:
953
954safe mode = Off (cannot adjust)
955memory_limit = 256M (MAXIMUM)
956max_execution_time = 30 (MAXIMUM in seconds)
957max_input_time = 60 (MAXIMUM in seconds)
958post_max_size = 64M (MAXIMUM)
959upload_max_filesize = 64M (MAXIMUM)
960enable_dl = Off (cannot adjust)
961
962
963.............................................................................................................................................................................................................
964
965
966SERVER CACHE ISSUE :
967
968
969I see your site is currently being cached by the server. This is typically done when a site is exceeding resource usage such as CPU or memory in the shared environment. Please give me a few moments to explain why this happens and what can be done to fix it.
970
971
972The way this shared package operates is that it is one of many on a server that is shared with others. If one account uses more than 25% CPU usage for extended periods, the server will place a cache on the site until it is brought back into the terms of service. Hostgator does this as a first option to maintain server stability without suspending your account entirely.
973
974Here are some guides that document what I have shared with you so far:
975
976What happens to someone abusing system resources?
977http://support.hostgator.com/articles/pre-sales-policies/security-abuse/what-happens-to-someone-abusing-system-resources
978
979CPU Resource Usage
980http://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-usage#shared
981
982CPU Resource Restriction
983http://support.hostgator.com/articles/pre-sales-policies/rules-terms-of-service/cpu-resource-restriction
984
985
986---
987
988Going forward, this package should be optimized to be brought back within the limits of our terms of service. This may require changes to your site and scripts. We have a few basic recommendations to reduce resource usage of your sites and get them back up. Here is a guide on how to accomplish this:
989
990Optimize CPU Resource Usage
991http://support.hostgator.com/articles/specialized-help/technical/optimize-cpu-resource-usage
992
993---
994
995Because you are using Wordpress, the first thing I would recommend is to install a caching plugin. There are many available from Wordpress, however one that Hostgator recommends is Supercache: http://support.hostgator.com/articles/specialized-help/technical/wordpress/wordpress-super-cache-plugin
996
997There are also more specific guides on how to optimize for Wordpress here:
998http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-optimize-a-wordpress-installation
999
1000----
1001
1002Once the package has shown to be within the terms of service for 24 hours, the caching will be lifted automatically.
1003
1004
1005
1006.........................................................................................................................................................................................................................
1007
1008HOW TO PUT PIX ON FRONT PAGE
1009
1010
1011Go to .htaccess files and add :
1012
1013
1014DirectoryIndex pix name
1015
1016
1017
1018....................................................................................................................................................................................................................
1019
1020UPLOAD VIA FTP :
1021
1022
1023To Upload new website in our server follow below instructions :
1024
1025First download filezilla from this link :
1026
1027https://filezilla-project.org/download.php?show_all=1
1028
1029Then install this software in your computer
1030
1031Open and enter below info :
1032
1033Host : 192.185.4.111
1034USER : upload@heyheyhillary.com
1035PASSWORD : abcd1234
1036PORT : 21
1037
1038When you connect , move your website from left to right hand side
1039
1040Left side is your system and right is our server
1041
1042You are going to upload files in public_html folder on right hand side
1043
1044
1045
1046..............................................................................................................................................................................................................................
1047
1048LOGGREP/LOGTAIL
1049
1050
1051loggrep unitedsistasint.com httpd prowler.websitewelcome.com
1052
1053
1054 logtail prowler httpd 192.168.1.20
1055
1056
1057
1058.......................................................................................................................................................
1059
1060
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1062
1063
1064
1065
1066
1067
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1071
1072
1073
1074
1075
1076
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1079
1080
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1088
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1096
1097
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1099
1100
1101
1102
1103
1104
1105
1106
1107
1108
1109
1110BASH TRAINING NOTES :
1111
1112*The bash man page states the following: “sh-compatible command language interpreter.â€
1113
1114*The command man will load the manual page for a command or program. We refer to these manual pages as man pages for short.
1115
1116*echo "I AM ROBOOT"|less
1117
1118*three forms of quoting: single quotes, double quotes, and escape character \
1119
1120*printenv show full print
1121
1122*export use to add or change nay file
1123
1124eg : ticketid=1234 , to view this fil go to echo ${ticket123}
1125
1126* To remove what ever you create just go to unset
1127
1128* id show user and detail
1129
1130* to show correct identity go to , uname - n
1131
1132* check parent working directory use , echo ~ or echo $home or echo$PWD
1133
1134* There are 2 path forms : absolute & relative
1135
1136* Absoule always references the root directory or PWD ( parent working directory )
1137
1138* Realtive pathing is a pathname that is related to your parent working directory
1139
1140* here single dot shows your current directory and double dots shows subs directory
1141
1142* To change our working directory we use cd
1143
1144* To view list of all files use , ls -l
1145
1146* To check list in detail use , ls -l ./filename*
1147
1148* ls -l ./faraz
1149
1150output : -rw-r--r--. 1 fali domain users 14 Mar 21 2017 ./faraz
1151
1152The first section '-r--r--r--.' represents the file access permissions.
1153The second field represents the number of links to the file on the file system
1154Next we have the username that owns the file followed by the group allowed to access the file
1155After this, we have the size of the file in human-readable format.
1156ext, we have the last modification time.
1157And last and most apparent, we have the name of file
1158
1159
1160* We can view the file status using the command stat.
1161
1162Eg :
1163
1164 stat regex
1165 File: `regex'
1166 Size: 4096 Blocks: 8 IO Block: 4096 directory
1167 Device: fd00h/64768d Inode: 776914 Links: 2
1168 Access: (0700/drwx------) Uid: (1778825931/ fali) Gid: (1778800513/domain users)
1169 Access: 2018-01-01 13:42:54.597000591 -0600
1170 Modify: 2017-03-21 17:20:40.428803102 -0500
1171Change: 2017-03-21 17:20:40.428803102 -0500
1172
1173
1174* To list the size of the all files use , ls -lh
1175
1176* To find size of specific file use, du -h ./filename
1177
1178
1179* To see file specification use , file ./filename
1180
1181* To print the file use , cat filenme
1182
1183* To find out issue in file use , grep
1184
1185* VIM use to make changes , edit , rewrite the file
1186
1187* ln -sv ./faraz
1188ln: creating symbolic link `./faraz': File exists
1189
1190* remove any file use , rm -v filename
1191
1192* change mode use to change permoission on file : chmod -v 0644 ./.htaccess
1193
1194eg : change file from 0644 to 0700
1195
1196user=r
1197
1198* Create new file use , touch ./filename
1199
1200* Make directory use , mkdir -pv ./filename
1201
1202NEXT CREATE DIRECTORY
1203
1204
1205..................................................................................................................................................................................................
1206
1207EMAIL 3 TRAINING
1208
1209To check email always use ,
1210
1211* EXIMGREP SERVER MESSAGE
1212
1213Eg: eximgrep gator4335 test4000
1214
1215* then again use same command , this time use message number instead of message
1216
1217Eg : eximgrep gator3345 00THRUTK - 78
1218
1219
1220* => mark means after unique message number means , message is delived
1221
1222* check header of the email like send and from
1223
1224* another command to check email are :
1225
1226hamlookup uniques message id
1227
1228* also run command ec server username time with -h
1229
1230* soft bounce errror is 400 temperarory delivery issue
1231
1232* hard bounce back called 500 error like mis spell email
1233
1234* errror 450 means service currently unavailable
1235
1236* checkfire command show if IP is blocked in exim and cpHulk
1237
1238* run command checkblacklist and find if IP is blocked or not
1239
1240* IF EMAIL captured in cloudmark , run EC and create ticket with result
1241
1242
1243
1244
1245
1246kidexplorercamp.com
1247
1248
1249
1250
1251
1252
1253
1254
1255thelmasgirl
1256
1257Crayola220#
1258
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1265
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1274
1275
1276..........
1277
127817 minassat.websitewecome.com:2087