· 7 years ago · Aug 23, 2018, 11:56 AM
1Naina: Hello. Welcome to Adobe support.
2Naina: Hello, would you still like to continue the chat?
3Grzegorz W.: Yes
4Naina: Hi Grzegorz, how are you doing today?
5Grzegorz W.: good, thx
6info: Your chat transcript will be sent to g.wilk89@gmail.com at the end of your chat.
7Naina: Okay Great!
8Naina: As I have gone through your issue, you are looking for E-mail address under which Photoshop CS6 is registered.
9Naina: Is that correct?
10Grzegorz W.: Yes, that's correct.
11Naina: May I have your serial number?
12Grzegorz W.: of course
13Grzegorz W.: 1045-1372-*****
14Naina: Thank you for sharing serial number.
15Naina: Kindly allow me a moment.
16Naina: Thank you for staying connected.
17Naina: I have checked serial number is for Photoshop CS6 but product is registered under different user's account.
18Grzegorz W.: Hmm
19Grzegorz W.: it isn't gwilk89@gmail.com or gregmetall@gmail.com?
20Grzegorz W.: maybe lordgreg.allegro@gmail.com or gregwerewolf@gmail.com?
21Grzegorz W.: I use couple of addresses as you see :D
22Naina: No product is not registered under any of the given E-mail address.
23Grzegorz W.: That's odd
24Naina: And domain is not gmail.com
25Grzegorz W.: can you tell me the domain?
26Naina: I am sorry but we cannot provide any information because this is different user's account.
27Grzegorz W.: and user first and last name are not Grzegorz Wilk?
28Naina: No name of account holder is different.
29Grzegorz W.: weird
30Grzegorz W.: but how is it possible that I'm using someone else's photoshop for about two years now and the software doesn't complain about it
31Grzegorz W.: I bought it on allegro.pl (it's something like amazon, but polish)
32Naina: You can use it because you have serial number.
33Grzegorz W.: and when I reinstall it on different machine, will the serial number be enough?
34Grzegorz W.: or will it prompt me to log into adobe id?
35Naina: Yes.
36Naina: You can sign in with " g.wilk89@gmail.com"
37Grzegorz W.: oh, ok, it doesn't matter that it's not connected to serial?
38Naina: No.
39Grzegorz W.: Ok, thank you so much for your help. I'll try to contact the seller and talk about the issue too. Have a good day! :)
40Naina: You are welcome.
41Naina: Have a wonderful day!
42Naina: Thank you for contacting Adobe, goodbye!