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1Me (09.08.2016 08:40)
2For the love of god
3
4You guys already charged me for my 30 day trial apparently. Or something. THats the entire point of this fucking ticket.
5
6My patience is wearing thin. I just want this seemingly pointless charge that there is LITERALLY NO REASON FOR to be REFUNDED
7
8YOU charged MY card. I did NOTHING for you to charge it. There is NO REASON for you to have charged my card. THAT is why I emailed. It literally screwed me over for something. You guys billed me through Skrill, but also charged me on my card. I sent in this ticket to find out WHY and to get it FIXED. Maybe if I could talk to the SAME PERSON. You would understand. Maybe if I could post more than ONE FILE at a time I could show you that for my account, under the email coolkidapples@gmail.com, I only have ONE purchase. Done through SKRILL. You guys CHARGED MY CARD for NO REASON.
9
10None of you have helped me in any way. So FOR FUCKS SAKES. Read ALL OF THIS and ALL OF THE PREVIOUS MESSAGES /BEFORE/ REPLYING.
11
12Patience = THIN
13
14G2A (09.08.2016 07:59)
15Greetings,
16
17Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
18
19Please note that the charge for the paid version of this service will be charged at 2016-09-08 12:10:30 CET. You will be able to cancel it two days before that date. At the moment you won't be able to deactivate the Shield on the mentioned account. We kindly ask you for your patience. 
20
21With Best Regards,
22Martina B.
23
24
25In order to ensure the best quality of service and to reduce the response time, we kindly ask you to continue to reply in one ticket thread. Thank you very much for your understanding.
26
27Me (09.08.2016 06:48)
28I cant deactivate my G2A Shield either.
29
30"You are unable to cancel the G2A Shield subscription at the moment because of the G2A Shield 30 day free trial you have activated. The subscription can only be deactivated two days before the end of the 30 day free trial period."
31
32So, if im on my 30 day free trial period. Why am I being charged for this? I want either an answer or a refund man. I almost feel like you guys are purposefully misreading or not getting the right information.
33
34How is it that "the charge may not be refunded, because you have not decided to cancel the promotional subscription plan before it expired."
35
36If my "promotional subscription plan", that is a /30 day free trial/, hasn't expired yet?
37
38Me (09.08.2016 06:45)
39"Log in to your G2A Pay account and submit a valid credit card number. Your G2A Shield will be free of charge for the next 30 days. After that time you will be charged the regular fee of 1eur/month."
40
41I did this and I havent even had the account for more then like 4 hours. Why cant you refund something I should not have been charged for in the first place?
42
43Me (09.08.2016 06:13)
44I want to know how long the 'free trial' lasted cause I literally made the account today?
45G2A (09.08.2016 06:04)
46
47Greetings,
48
49Thank you for contacting G2A Digital Market Place Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
50It is in this account Coolkidapples@gmail.com
51You have been charged for our unique G2A Shield service. G2A Shield grants you a guarantee of 100% protection for every transaction as well as access to your Extreme Shield procedure and our Price Match offer. You can read about all of G2A Shield benefits at: https://shield.g2a.com
52
53Unfortunately, the charge may not be refunded, because you have not decided to cancel the promotional subscription plan before it expired. As the free trial expired you have been charged accordingly to the terms of the service for the subsequent month. The paid subscription can be disabled at any given time by logging to your account and selecting the proper function at  https://pay.g2a.com/shield/status
54
55As we want to give our customers such an opportunity, it is not our intention to hide information that G2A Shield Subscription will be activated. Information regarding the subscription activation is always visible at checkout through G2A Pay, as shown in this example: http://prntscr.com/8qdilb
56
57With Best Regards,
58
59Bruno M
60
61In order to ensure the best quality of service and to reduce the response time, we kindly ask you to continue to reply in one ticket thread. Thank you very much for your understanding.
62
63Me (09.08.2016 05:00)
64The thing is, I do have G2A Guard enabled, and there is no purchase on my account purchase history. Not for the amount charged to my card.
65
66I just signed up and I have had my G2A Guard on the entire time Part 1.png
67
68G2A (09.08.2016 04:57)
69Greetings,
70
71Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
72
73We are sorry that such a situation occurred with your account. Please change all your current passwords including your email password to secure back your account fully.
74
75In this situation we also advise on enabling your G2A Guard please proceed with the following steps:
76
77First follow this link to be able to add your phone number if you are yet to do this: https://id.g2a.com/#/email-password-security Press Change on the Phone Number area.
78After adding a phone number, you will receive an SMS with a TOKEN for you to confirm that the number is valid.
79When the phone number is added you will find the options of turning on Mobile Login and G2A Guard.
80Please Enable G2A Guard in order to fully secure your G2A Account and avoid future issues.
81We will be informing as well our Security Department of your particular situation in order to start a full investigation on the case.
82
83Please be aware if your G2A Guard is not activated there is a possibility of this account being locked for a period of time for further investigation. You will need to contact our Security Department for a follow up on rejected@g2a.com.
84
85With Best Regards,
86
87Bruno M
88
89In order to ensure the best quality of service and to reduce the response time, we kindly ask you to continue to reply in one ticket thread. Thank you very much for your understanding.
90
91Me (09.08.2016 04:53)
92The email I used to make the purchase was -----------------@gmail.com
93
94Me (09.08.2016 04:51)
95"09-Aug-2016 XXX5064 G2A - KRAKOW, PL Pending -1.13"
96
97I didnt purchase anything with my card.
98
99I used Skrill to make the purchase of Order ##################
100
101But I didnt purchase anything using my card. Which, you guys charged $1.1
102
103
104G2A (09.08.2016 04:49)
105Greetings,
106
107Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
108
109Apologies for the inconvenience. Unfortunately, we require more information describing your issue. Is your inquiry related to any particular transaction or service provided by us? If the issue is hard to explain, you may provide a screenshot of the problem or alternatively the order number of the purchased product and the email which was used to make the transaction.
110
111May we suggest checking our FAQ for possible solutions for your issue at https://www.g2a.com/supporthub?
112
113Otherwise we will gladly attend to your problem through our Ticket system and do our best to resolve your problem as soon as possible.
114
115With Best Regards
116
117Leigh A.
118
119In order to ensure the best quality of service and to reduce the response time, we kindly ask you to continue to reply in one ticket thread. Thank you very much for your understanding.