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1Hi, my name is Philbert. How may I help you?
2813786486: I just receieved bad company 2 ultimate from my aunt
3813786486: and it was wrapped in plastic but the vip code says invalid
4Philbert: hi
5Philbert: please provide gamer tag and ea email
6813786486: the email my ea account is on?
7Philbert: gamer tag and email
8813786486:***** and *****@hotmail.com
9Philbert: ok
10Philbert: gamer tag is linked with email account @gmail.com
11813786486: ********
12Philbert: yes
13813786486: sorry, the ****@hotmail.com is the one i used to sign in for this chat
14Philbert: ok
15813786486: she gave me a receipt 'in case she got me the wrong console' copy. But I don't live near the store to exchange the game
16Philbert: ok, please stay connected I will help you.
17813786486: I will try. the internet here is poor
18Philbert: I have made some changes, please login in game and you will have access to VIP maps
19813786486: one second i will have to turn on my xbox
20Philbert: try now and let me know , I waiting
21813786486: signing in now
22Philbert: ok
23813786486: the game is loading now
24Philbert: alright
25813786486: ok i'm in game now what
26813786486: do i need to do anything?
27Philbert: please check for VIP maps
28813786486: it let me join a game with oasis.. is that good?
29Philbert: yes
30Philbert: this means you have access to VIP maps
31813786486: thats awesome
32813786486: so i can throw away this code?
33Philbert: yes
34813786486: Thank you philbert.
35Philbert: Is there anything further I may assist you with today?
36813786486: Is there a survey or something I can fill in to get you a pay raise?
37Philbert: I would greatly appreciate you taking the time to complete the survey which you will receive in your email.
38813786486: you are awesome
39Philbert: yes, you will get once the chat is over
40813786486: great thanks again
41Philbert: anytime.
42Philbert: Thank you for your participation in the EA Games Chat Support
43Have a wonderful day.
44'813786486' disconnected ('Concluded by End-user').