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1info: Your approximate wait time is 0 minute.
2info: Thank you for contacting us. Nitish will help you soon.  
3Nitish: Thank you for contacting EA HELP, my name is Nitish, may I start with your first name please?
4you: Oscar
5Nitish: Nice to meet you Oscar. I hope you are doing good
6Nitish: As I understand that you want to update security question
7you: someone has logged into my account recenty and it is not my activity and had tried to change my password, I got a notification and reverted it back
8Nitish: Can I ask you few questions to figure out what's going on here?
9you: and my security question isn’t working I want to reset it and turn on two step auth
10Nitish: Sure I will help you in this regard.
11Nitish: May I have the email address, so that I can pull your account and check the issue?
12you: **********@gmail.com
13Nitish: Thank you for the details
14Nitish: Please wait a while so that I can pull your account and check with the details .
15Nitish: Before we proceed there's a verification policy, Please allow me to proceed.
16Nitish: I have sent a verification code to your email .
17Please share the code to proceed.
18you: 458455
19Nitish: Thank you for the details
20Nitish: We need to update the security question of your account. Please provide a new security question with answer.
21Nitish: There is no choice you can keep anything you want. Like best friend name,My pet name etc
22Nitish: Please provide a new security question and answer  so that I can update that for you.
23you: my two favorite cats
24you: and the answer is “*************”
25Nitish: _+th
26Nitish: Thank you for the details
27Nitish: I have updated the SQA on your account.
28Nitish: Awesome, In order to secure your account, please go through the below link-https://help.ea.com/en-in/help/account/origin-login-verification-information/ and turn on the log in verification on your account
29Nitish: Is there anything else I may assist you with today?
30Nitish: I would like to add 15% off to your next EA purchase for all the efforts you have made.
31Nitish: Would you like to have the discount?
32Nitish: Are we connected ?
33Nitish: Would you like to have the discount?
34you: Yye
35you: yes
36Nitish: Sure my friend
37you: can you see the previous suspicious activity on my account and report it?
38Nitish: I have already done thAT FOR YOU MY FRIEND
39Nitish: I would like to inform you that Iraq people are really humble.
40Nitish: You really work hard to learn English And seriously you really speak very well in English
41Nitish: 3D2J6BJXD79PYQK33JR6. is the code which gives 15% flat off on origin purchase and valid from JAN 1 2018 - 31/03/2018.I have sent them to your email so you do not need to write them up.
42you: What? Iraq people? Lol
43Nitish: Thank you for contacting EA help.If you need help with anything else, please feel free to visit EA help (https://help.ea.com/en/)
44Nitish: Yes my friend the people from Iraq are really soft and sweet
45Nitish: Bye and enjoy your game play:)
46you: Lol!!!
47you: are you from Iraq?
48Nitish: I must say you have been so nice through out the conversation.
49Nitish: No my friend we are from India
50Nitish: Bye and enjoy your game play:)
51you: i am not from Iraq , the person from irAq
52Nitish: You are really very cooperative, excellent and understanding player. Appreciate you a lot !~
53you: hacked my account
54you: check my ip
55you: i am american
56you: always been american
57Nitish: Okay
58Nitish: Sure you are really sweet
59you: the suspicoud activity is from Iraq
60Nitish: And I have reported the player
61Nitish: Please do not worry at all
62Nitish: I love the place Washington
63Nitish: Thank you for contacting EA help.If you need help with anything else, please feel free to visit EA help (https://help.ea.com/en/)
64you: You are smart indian
65you: best tech dupport
66you: 💯
67Nitish: Thanks for being so supportive
68Nitish: I would really appreciate if you click on the END CHAT BUTTON.So that we can end the session successfully.
69Nitish: Bye and take good care of yours :)
70you: Lol
71info: Your chat transcript will be sent to oscarinabox@gmail.com at the end of your chat session.
72Nitish: :)
73you: Hey