T5wTASeW

1Gmail	Amit Gupta <#############@gmail.com>
2[Rebtel Networks AB] Re: How to use free credit
315 messages
4Rebtel Support <support@rebtel.com>	Sun, Jun 21, 2015 at 10:08 AM
5Reply-To: Rebtel Support <support@rebtel.com>
6To: Amit Gupta <#############@gmail.com>
7# Please type your reply above this line #
8
9
10
11 Martial	
12Martial (Rebtel Networks AB)
13Jun 21, 11:08
14
15Hi Amit,
16
17Thanks for contacting us!
18
19Simply place your call or send SMS as usual and you will be charged from the £8.
20
21Best Regards,
22
23Martial
24Customer Team
25
26Amit Gupta	
27Amit Gupta
28Jun 19, 05:54
29
30Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
31
32This email is a service from Rebtel Networks AB.
33
34 
35Buy Rebtel Credit	Buy A Rebtel Deal	Earn Free Credit
36
37Sendly for iOS	Sendly for Android	Sendly website
38
39Copyright Rebtel Networks 2013
40Message-Id:89GHD6RR_55867f1780b42_6a733fce834cd31c1928e1_sprut
41Amit Gupta <#############@gmail.com>	Mon, Jun 22, 2015 at 2:05 PM
42To: Rebtel Support <support@rebtel.com>
43Thanks. Previously it iwas disconnecting my call. I'll try now.
44[Quoted text hidden]
45-- 
46Thanks & Regards
47Amit Gupta
48#############
49#############
50Rebtel Support <support@rebtel.com>	Tue, Jun 23, 2015 at 1:35 PM
51Reply-To: Rebtel Support <support@rebtel.com>
52To: Amit Gupta <#############@gmail.com>
53# Please type your reply above this line #
54
55
56
57Hello Amit Gupta,
58
59Your request (#649998) has been updated.
60
61Please reply to this email with any further information you may have.
62
63Laura	
64Laura (Rebtel Networks AB)
65Jun 23, 14:35
66
67Hi Amit,
68
69We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
70
71Best Regards,
72
73Laura
74Customer Team
75
76Amit Gupta	
77Amit Gupta
78Jun 22, 15:06
79
80Thanks. Previously it iwas disconnecting my call. I'll try now.
81
82Martial	
83Martial (Rebtel Networks AB)
84Jun 21, 11:08
85
86Hi Amit,
87
88Thanks for contacting us!
89
90Simply place your call or send SMS as usual and you will be charged from the £8.
91
92Best Regards,
93
94Martial
95Customer Team
96
97Amit Gupta	
98Amit Gupta
99Jun 19, 05:54
100
101Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
102
103Best Regards,
104Rebtel Customer Team
105
106This email is a service from Rebtel Networks AB.
107
108 
109Buy Rebtel Credit	Buy A Rebtel Deal	Earn Free Credit
110
111Sendly for iOS	Sendly for Android	Sendly website
112
113Copyright Rebtel Networks 2013
114Message-Id:89GHD6RR_558952a5a4a9b_8e653f8c812cd31c679248_sprut
115Amit Gupta <#############@gmail.com>	Tue, Jun 23, 2015 at 2:01 PM
116To: Rebtel Support <support@rebtel.com>
117Hi,
118
119His name is #############, #############, and email id #############@gmail.com
120
121[Quoted text hidden]
122-- 
123Thanks & Regards
124Amit Gupta
125#############
126#############
127Amit Gupta <#############@gmail.com>	Tue, Jun 23, 2015 at 2:03 PM
128To: Rebtel Support <support@rebtel.com>
129In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
130[Quoted text hidden]
131Amit Gupta <#############@gmail.com>	Thu, Jun 25, 2015 at 7:26 AM
132To: Rebtel Support <support@rebtel.com>
133Is there any update on the same?
134
135[Quoted text hidden]
136Amit Gupta <#############@gmail.com>	Fri, Jun 26, 2015 at 7:09 AM
137To: Rebtel Support <support@rebtel.com>
138Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
139[Quoted text hidden]
140Rebtel Support <support@rebtel.com>	Fri, Jun 26, 2015 at 12:49 PM
141Reply-To: Rebtel Support <support@rebtel.com>
142To: Amit Gupta <#############@gmail.com>
143# Please type your reply above this line #
144
145
146
147 Laura	
148Laura (Rebtel Networks AB)
149Jun 26, 13:49
150
151Hi again Amit,
152
153Sorry for the delay of our answer.
154
155Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
156
157That is the reason why you could not have a bonus on your account.
158
159Thank you for your understanding.
160
161Best Regards,
162
163Laura
164Customer Team
165
166Amit Gupta	
167Amit Gupta
168Jun 26, 08:09
169
170Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
171
172Is there any update on the same?
173
174On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
175
176In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
177
178On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
179
180Hi,
181
182His name is #############, ############# , and email id #############@gmail.com
183
184Amit Gupta	
185Amit Gupta
186Jun 25, 08:26
187
188Is there any update on the same?
189
190In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
191
192On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
193
194Hi,
195
196His name is #############, ############# , and email id #############@gmail.com
197
198Amit Gupta	
199Amit Gupta
200Jun 23, 15:04
201
202In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
203
204Hi,
205
206His name is #############, ############# , and email id #############@gmail.com
207
208Amit Gupta	
209Amit Gupta
210Jun 23, 15:01
211
212Hi,
213
214His name is #############, ############# , and email id #############@gmail.com
215
216Laura	
217Laura (Rebtel Networks AB)
218Jun 23, 14:35
219
220Hi Amit,
221
222We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
223
224Best Regards,
225
226Laura
227Customer Team
228
229Amit Gupta	
230Amit Gupta
231Jun 22, 15:06
232
233Thanks. Previously it iwas disconnecting my call. I'll try now.
234
235Martial	
236Martial (Rebtel Networks AB)
237Jun 21, 11:08
238
239Hi Amit,
240
241Thanks for contacting us!
242
243Simply place your call or send SMS as usual and you will be charged from the £8.
244
245Best Regards,
246
247Martial
248Customer Team
249
250Amit Gupta	
251Amit Gupta
252Jun 19, 05:54
253
254Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
255
256This email is a service from Rebtel Networks AB.
257
258 
259Buy Rebtel Credit	Buy A Rebtel Deal	Earn Free Credit
260
261Sendly for iOS	Sendly for Android	Sendly website
262
263Copyright Rebtel Networks 2013
264Message-Id:89GHD6RR_558d3c50d4f4b_aac13f9fc76cd3286292b_sprut
265Amit Gupta <#############@gmail.com>	Sun, Jun 28, 2015 at 6:13 AM
266To: Rebtel Support <support@rebtel.com>
267Cc: #############
268Hi Laura, 
269Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
270
271As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
272[Quoted text hidden]
273-- 
274Thanks & Regards
275Amit Gupta
276#############
277#############
278Amit Gupta <#############@gmail.com>	Wed, Jul 1, 2015 at 6:44 AM
279To: Rebtel Support <support@rebtel.com>
280Cc: #############
281Hi,
282
283Any update on my last mail?
284[Quoted text hidden]
285Rebtel Support <support@rebtel.com>	Wed, Jul 1, 2015 at 1:16 PM
286Reply-To: Rebtel Support <support@rebtel.com>
287To: Amit Gupta <#############@gmail.com>
288# Please type your reply above this line #
289
290
291
292Hello Amit Gupta,
293
294Your request (#649998) has been updated.
295
296Please reply to this email with any further information you may have.
297
298Laura	
299Laura (Rebtel Networks AB)
300Jul 1, 14:16
301
302Hi Amit,
303
304Thank you for contacting us!
305
306Our Tech Team has to take a look at your case, I am passing it on to them and we will get back to you again as soon as possible.
307
308Thanks for bearing with us!
309
310Best Regards,
311
312Laura
313Customer Team
314
315Amit Gupta	
316Amit Gupta
317Jul 1, 07:44
318
319Hi,
320
321Any update on my last mail?
322
323Hi Laura,
324Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
325
326As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
327
328Amit Gupta	
329Amit Gupta
330Jun 28, 07:14
331
332Hi Laura,
333Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
334
335As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
336
337Laura	
338Laura (Rebtel Networks AB)
339Jun 26, 13:49
340
341Hi again Amit,
342
343Sorry for the delay of our answer.
344
345Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
346
347That is the reason why you could not have a bonus on your account.
348
349Thank you for your understanding.
350
351Best Regards,
352
353Laura
354Customer Team
355
356Amit Gupta	
357Amit Gupta
358Jun 26, 08:09
359
360Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
361
362Is there any update on the same?
363
364On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
365
366In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
367
368On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
369
370Hi,
371
372His name is #############, ############# , and email id #############@gmail.com
373
374Amit Gupta	
375Amit Gupta
376Jun 25, 08:26
377
378Is there any update on the same?
379
380In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
381
382On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
383
384Hi,
385
386His name is #############, ############# , and email id #############@gmail.com
387
388Amit Gupta	
389Amit Gupta
390Jun 23, 15:04
391
392In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
393
394Hi,
395
396His name is #############, ############# , and email id #############@gmail.com
397
398Amit Gupta	
399Amit Gupta
400Jun 23, 15:01
401
402Hi,
403
404His name is #############, ############# , and email id #############@gmail.com
405
406Laura	
407Laura (Rebtel Networks AB)
408Jun 23, 14:35
409
410Hi Amit,
411
412We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
413
414Best Regards,
415
416Laura
417Customer Team
418
419Amit Gupta	
420Amit Gupta
421Jun 22, 15:06
422
423Thanks. Previously it iwas disconnecting my call. I'll try now.
424
425Martial	
426Martial (Rebtel Networks AB)
427Jun 21, 11:08
428
429Hi Amit,
430
431Thanks for contacting us!
432
433Simply place your call or send SMS as usual and you will be charged from the £8.
434
435Best Regards,
436
437Martial
438Customer Team
439
440Amit Gupta	
441Amit Gupta
442Jun 19, 05:54
443
444Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
445
446Best Regards,
447Rebtel Customer Team
448
449This email is a service from Rebtel Networks AB.
450
451 
452Buy Rebtel Credit	Buy A Rebtel Deal	Earn Free Credit
453
454Sendly for iOS	Sendly for Android	Sendly website
455
456Copyright Rebtel Networks 2013
457Message-Id:89GHD6RR_5593da1debbe8_61183fb7b74cd32c509b6_sprut
458Amit Gupta <#############@gmail.com>	Thu, Jul 9, 2015 at 5:49 AM
459To: Rebtel Support <support@rebtel.com>
4609 days has been passed. But no response received yet. I am following up this issue from past 1 month. Is it the way Rabtel deals with their customer?
461[Quoted text hidden]
462-- 
463Thanks & Regards
464Amit Gupta
465#############
466#############
467Rebtel Support <support@rebtel.com>	Thu, Jul 9, 2015 at 5:05 PM
468Reply-To: Rebtel Support <support@rebtel.com>
469To: Amit Gupta <#############@gmail.com>
470# Please type your reply above this line #
471
472
473
474 Laura	
475Laura (Rebtel Networks AB)
476Jul 9, 18:05
477
478Hi again,
479
480I have made an exception and I have added the bonus to the two of you.
481
482Have a great day and happy callings.
483
484Best Regards,
485
486Laura
487Customer Team
488
489Amit Gupta	
490Amit Gupta
491Jul 9, 06:49
492
4939 days has been passed. But no response received yet. I am following up this issue from past 1 month. Is it the way Rabtel deals with their customer?
494
495Laura	
496Laura (Rebtel Networks AB)
497Jul 1, 14:16
498
499Hi Amit,
500
501Thank you for contacting us!
502
503Our Tech Team has to take a look at your case, I am passing it on to them and we will get back to you again as soon as possible.
504
505Thanks for bearing with us!
506
507Best Regards,
508
509Laura
510Customer Team
511
512Amit Gupta	
513Amit Gupta
514Jul 1, 07:44
515
516Hi,
517
518Any update on my last mail?
519
520Hi Laura,
521Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
522
523As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
524
525Amit Gupta	
526Amit Gupta
527Jun 28, 07:14
528
529Hi Laura,
530Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
531
532As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
533
534Laura	
535Laura (Rebtel Networks AB)
536Jun 26, 13:49
537
538Hi again Amit,
539
540Sorry for the delay of our answer.
541
542Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
543
544That is the reason why you could not have a bonus on your account.
545
546Thank you for your understanding.
547
548Best Regards,
549
550Laura
551Customer Team
552
553Amit Gupta	
554Amit Gupta
555Jun 26, 08:09
556
557Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
558
559Is there any update on the same?
560
561On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
562
563In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
564
565On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
566
567Hi,
568
569His name is #############, ############# , and email id #############@gmail.com
570
571Amit Gupta	
572Amit Gupta
573Jun 25, 08:26
574
575Is there any update on the same?
576
577In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
578
579On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
580
581Hi,
582
583His name is #############, ############# , and email id #############@gmail.com
584
585Amit Gupta	
586Amit Gupta
587Jun 23, 15:04
588
589In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
590
591Hi,
592
593His name is #############, ############# , and email id #############@gmail.com
594
595Amit Gupta	
596Amit Gupta
597Jun 23, 15:01
598
599Hi,
600
601His name is #############, ############# , and email id #############@gmail.com
602
603Laura	
604Laura (Rebtel Networks AB)
605Jun 23, 14:35
606
607Hi Amit,
608
609We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
610
611Best Regards,
612
613Laura
614Customer Team
615
616Amit Gupta	
617Amit Gupta
618Jun 22, 15:06
619
620Thanks. Previously it iwas disconnecting my call. I'll try now.
621
622Martial	
623Martial (Rebtel Networks AB)
624Jun 21, 11:08
625
626Hi Amit,
627
628Thanks for contacting us!
629
630Simply place your call or send SMS as usual and you will be charged from the £8.
631
632Best Regards,
633
634Martial
635Customer Team
636
637Amit Gupta	
638Amit Gupta
639Jun 19, 05:54
640
641Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
642
643This email is a service from Rebtel Networks AB.
644
645 
646Buy Rebtel Credit	Buy A Rebtel Deal	Earn Free Credit
647
648Sendly for iOS	Sendly for Android	Sendly website
649
650Copyright Rebtel Networks 2013
651Message-Id:89GHD6RR_559e9bb961a8b_16c53fc3a6ecd32c72481b_sprut
652Amit Gupta <#############@gmail.com>	Thu, Jul 9, 2015 at 5:13 PM
653To: Rebtel Support <support@rebtel.com>
654Hi
655This is not the case only to add the bonus but to fix the issue. Because we keep referring people even my wife too. And we don't even know who is being registered. I referred 6 friends using the same link. Sine I got to know about one I complained. But I cant ask my all friends every time if they have installed Rebtel.
656
657[Quoted text hidden]
658Amit Gupta <#############@gmail.com>	Mon, Jul 13, 2015 at 8:11 AM
659To: Rebtel Support <support@rebtel.com>
660Any response on the same? Even I dint get the additional credit as you mentioned in last mail. No response from your technical team also.
661
662I am also a software engineer. But I never took more than a day to find our the live issues. And its more than a month dealing with Rabtel to sort out a single issue.
663[Quoted text hidden]
664-- 
665Thanks & Regards
666Amit Gupta
667#############
668#############