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1[VIEW IN RAW FORMAT THEN USE CTRL+F][VIEW IN RAW FORMAT THEN USE CTRL+F][VIEW IN RAW FORMAT THEN USE CTRL+F]
2
3[CHAPTER 3]
4* Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day.
5
6	Which of the following video card specifications will have the greatest impact on display quality?
7	> Refresh rate
8	> Resolution
9
10* Match the video card types on the left with the appropriate characteristics on the right. Each video card type is used more than once.
11	Installed in an expansion card slot on the motherboard.
12	> Dedicated video cards	
13	Has a GPU and a dedicated high-speed video memory bank.
14	> Dedicated video cards
15	Are more powerful and more expensive.
16	> Dedicated video cards
17	GPU is integrated with another hardware component, such as a motherboard or CPU.
18	> Integrated video cards
19	Shares system memory for graphic processing.
20	> Integrated video cards
21	Are much cheaper and less powerful.
22	> Integrated video cards
23
24* A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have multi-GPU configuration.
25
26	Which of the following statements are true? (Select TWO).
27	> The motherboard should support either SLI or CrossFire.
28	> For the best performance, both video cards should be identical.
29
30* You need to connect a monitor that provides an HDMI port and a VGA port to a video adapter in a P system that uses a DVI-D connector.
31
32	Which of the following options would provide the BEST display quality at the lowest cost?
33	> Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC.
34
35* You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance while playing your favorite game.
36
37	Which of the following will MOST likely be part of the configuration process? (Select THREE.)
38	> Purchase two graphics cards with SLI and similar specifications.
39	> Purchase a motherboard with two (or more) PCIe x16 slots.
40	> Connect at least one monitor to the graphics card.
41
42* You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?
43	> Purchase two identical video cards.
44
45* The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound.
46
47	Which of the following cable types would work BEST for connecting his laptop to the display?
48	> HDMI
49
50* You have a friend who is offering to sell the monitor and video card from his gaming system along with several PC games. The games have fast-moving graphics, and you want to be able to play them on your own home system. The monitor he is selling is an LCD TN with a 144-Hz refresh rate. The video card he is selling supports a max refresh rate of 144 Hz. You're sure you want to buy the games, but you have a couple of other choices when it comes to the monitor and the video card.
51
52	The monitor in your current system has a 60 Hz refresh rate. The video card has a max refresh rate of 75 Hz. This configuration has always worked fine for watching videos. You're also looking at new 60-Hz LCD IPS monitors and several high-end video cards with max refresh rates of up to 240 Hz.
53
54	Which of the following will most likely allow you to play the games on your home system with the best gaming experience possible?
55	> Buy your friend's games, monitor, and video card. Swap out both your video card and monitor.
56
57* Which of the following video card connectors provides digital video output? (Select TWO).
58	> DVI-D
59	> HDMI
60
61* A TV station needs to view and capture high-definition television (HDTV) signals on their computer. This allows the host's staff to prepare audio and sound bites for the show. The station has purchased a TV tuner card but cannot get it to capture video or sound.
62
63	Which of the following is MOST likely causing the card to function improperly?
64	> They purchased an ATSC card, but did not connect the card to the TV feed cable.
65
66* You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.
67
68	Which Control Panel setting should you adjust to BEST meet the customer's needs?
69	> Resolution
70
71* You want to be able to watch and record live TV on your computer. Your computer already has a video card, so you want to purchase an additional card that provides TV tuner input capabilities.
72
73	Which of the following should MOST likely be part of the configuration process? (Select TWO).
74	> Purchase a card that supports ATSC.
75	> Connect the TV input to the tuner card using coaxial cable and F-type connectors.
76
77* You are installing a high-end PCIe x16 video card in a new computer. The video card has connectors for two displays. The card also has dual fans to cool the unit.
78
79	Which of the following will MOST likely be part of the installation?
80	> Connect a 6- or 8-pin power connector to the video card.
81
82* You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver.
83
84	Which of the following would be the BEST administrative tool to fix Mark's computer?
85	> Computer Management
86
87* A customer would like you to install a high-end video card suitable for gaming.
88
89	Your installation and configuration SHOULD include which of the following? (Select THREE).
90	> Ensure that the video card is compatible with the expansion slot.
91	> Install the new video drivers from CD and then install updated drivers from the Internet.
92	> Configure the PC to use the integrated graphics if available and needed.
93[CHAPTER 3]
94
95[CHAPTER 4]
96* The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working.
97
98	Which of the following is the MOST likely reason the mouse isn't working?
99	> The USB mouse receiver is not plugged into the computer.
100
101* You need to connect a new USB scanner to the USB port on your computer. However, the first time you plugged the scanner in, it was not recognized. What should you do?
102	> Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.
103
104* You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
105
106	Which of the following is the MOST common interface for peripheral devices?
107	> USB
108
109* Which of the following standards provides data transfer rates of up to 480 Mbps with a maximum cable length of 5 meters?
110	> USB 2.0
111
112* What is the maximum data transfer speed for USB 3.0 devices?
113	> 5 Gbps
114
115* Your company has just upgraded your laptop computer. After receiving your new computer, you plug your external USB 2.0 hard disk into your new USB 3.0 port.
116
117	Which of the following is the MOST accurate statement regarding how this device will function?
118	> The device will work, but will only transfer at USB 2.0 speeds.
119
120* You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
121
122	Which of the following devices MOST likely uses a micro-USB connector? (Select TWO).
123	> Digital cameras
124	> Smartphones
125
126* Select the aspect ration that applies to the display types listed.
127
128	Which aspect ratio applies to displays with resolutions of 800x600 and 1600x1200?
129	> 4:3
130	Which aspect ratio applies to displays with resolutions of 1680x1050 and 1920x1200?
131	> 16:10
132	Which aspect ration applies to displays with resolutions of 1280x720 and 1920x1080?
133	> 16:9
134
135* You recently purchased a laptop computer. As a member of the sales team, you often travel to present sales demonstrations. At one such presentation, you notice that the images being shown by a projector seem large and somewhat skewed.
136
137	Which of the following changes would MOST likely give you an accurate projection of your presentation?
138	> Configure the projector to use a 16:9 aspect ratio.
139
140* You work as the IT administrator for a small news station. Jill, an employee in building 2, works in the audio/video editing department and would like to increase her productivity. For example, she would like to be able to run multiple programs simultaneously and be able to compare video clips side-by-side.
141
142	Which of the following configuration changes would provide the BEST solution for Jill?
143	> Configure Jill's computer to have dual monitors.
144
145* A company is purchasing new laptops for their graphic artist division.
146
147	Which of the following display technologies provides better contrast and deeper blacks, resulting in better picture quality?
148	> OLED
149
150* Which of the following terms describes the difference between white and black in an LCD monitor?
151	> Contrast ratio
152
153* Which of the following is true of modern LCD monitors regarding backlighting?
154	> LEDs are used to backlight the screen.
155
156* You are putting together a gaming system and need to make sure you get a display that meets your needs. The display needs to have a very good response time, and you would prefer that it be affordable and power-efficient.
157
158	Which of the following types of displays will MOST likely meet these needs?
159	> LCD display with TN panel
160
161* You are putting together a system for a graphic artist and need to make sure you get a display that meetes her needs. The display needs to have very good color reproduction quality and viewing angles. The display needs to cool and be power-efficient.
162
163	Which of the following types of displays will MOST likely meet these needs?
164	> LCD display with IPS panel
165
166* You are a trainer for your company and often teach courses in a classroom located on-campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want to the same content to show on both laptop monitor and the projection screen.
167
168	Which of the following multiple display options would be BEST to select when teaching?
169	> Duplicate these displays.
170
171* Lloyd works for a graphic design company. He needs a monitor that accurately represents colors. Lloyd's monitor recently failed, and you have been asked to purchase a new one. You have been asked to find a monitor with a high pixel refresh rate, low energy consumption, and very accurate colors representation.
172
173	Which of the following types of displays will BEST meet the requirements requested?
174	> OLED
175
176* Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room.
177
178	Which of the following display systems would be the BEST to purchase?
179	> A large screen and a projector
180
181* Which of the following are true of the SXGA scren resolution? (Select TWO.)
182	> 5:4 aspect ratio
183	> 1280 x 1024
184
185* What is the difference between UXGA and WUXGA displays?
186	> WUXGA has a widescreen aspect ratio.
187
188* You have just purchased 10 new notebook systems for your users. You are concerned that users will leave the systems on for long periods of time, which could result in display burn-in.
189
190	What should you do to prevent this from happening?
191	> Configure a screen saver on each system.
192
193* After using your LCD monitor for about three months, you notice a small black dot in one area of the screen. Regardless of what is shown on the monitor, the dot remains the same color and in the same location.
194
195	Which of the following is the BEST method for removing the black dot from the monitor?
196	> Play a video designed to fix dead pixels.
197
198* For several years, the monitor on your laptop has worked perfectly. However, shortly after turning on your laptop today, you noticed a definite dimness.
199
200	Which of the following is the MOST likely cause? (Select TWO).
201	> The monitor's inverter has gone bad.
202	> The power adapter was accidentally unplugged.
203
204* Your monitor is displaying images in strange colors.
205
206	Which of the following is MOST likely the solution to this problem?
207	> Increase the color depth.
208
209* A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port.
210
211	Which of the following actions is the BEST to take next?
212	> Check the monitor's brightness and contrast settings using the controls on the monitor.
213
214* You recently upgraded a client's older workstation from Windows 7 to Windows 10. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen.
215
216	Which of the following will MOST likely fix this problem without requiring a hardware upgrade?
217	> Set the visual effects for best performance.
218
219* You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 1024 with 32-bit color. The geometry of the images displayed on the screen appear to be distorted.
220
221	What should you do to correct the problem?
222	> Set the display resolution to the native resolution of the monitor.
223
224* You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 32-bit color. The display on the screen seems to be pixilated.
225
226	Which of the following solutions is MOST likely to fix this problem?
227	> Change the screen resolution to the native resolution of the monitor.
228
229* You have purchased a 1600 x 1200 LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1280 x 1024 with 24-bit color. The display output seems to be fuzzy and stretched.
230
231	Which of the following BEST describes the action you should take to correct the problem?
232	> Change the screen resolution to the native resolution of the moinitor.
233
234* You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 768 with 32-bit color. The images displayed on the screen appear to be overly large.
235
236	What should you do to correct the problem?
237	> Set the display resolution to the native resolution of the monitor.
238
239* As you arrive on-site at a customer's place of business, you go up to the front desk and ask for Mr. Magorium, the head of the IT department. Mr. Magorium meets you, introduces himself as Edward, and escorts you to the printer, which is jammed. After you fix the printer, the existing print job completes. As the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You go to Mr. Magorium's and say, Hi Edward, your printer is fixed and working perfectly. Mr. Magorium then escorts you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call Mr. Magorium to verify that the printer is still functioning properly.
240
241	Which of the following professionalism principles is the technician failing to follow?
242	> Deal with confidential materials appropriately.
243
244* You've just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is displayed in 16 colors at 640x480 resolution.
245
246	Which of the following will BEST resolve this problem?
247	> Download and install the latest driver from the video card manufacturer's website.
248
249* Alice recently purchased a new cell phone. After her vacation, Alice wanted to transfer her holiday photos to her computer, where she could do some touchup work before sending the pictures to her children. When Alice attached herphone to her computer, she saw that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unforunately, after trying for several minutes, Windows displayed a message indicating that it was unsuccessful. When Alice explored her available drives, her phone was not listed. 
250
251	Which of the following would be the BEST administrative tool to help Alice gain access to her phone?
252	> Device Manager
253
254* You have decided to install a new Ethernet network adapter in your Windows 10 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is. After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your computer crashes. Thinking this must be a fluke, you reboot again with the same result.
255
256	Which of the following is the BEST tool to get Windows to load properly?
257	> Boot to Safe Mode and uninstall the network driver.
258
259* You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work.
260
261	Which of the following troubleshooting steps is the BEST to try first?
262	> Run any diagnostic software that came with the device
263
264* Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
265	> Device Manager
266
267* A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow on it. What should you do?
268	> ERnable the device in Device Manger
269
270* You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
271	> Download the latest driver from the manufacturer's website.
272
273* A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation.
274
275Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix this problem, you need to reload the old video driver.
276
277	Which of the following actions are the BEST choices? (Select TWO).
278	> Use Device Manager to roll back the video driver.
279	> Revert the system to a restore point prior to installing the video driver.
280
281* You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.
282
283	Which of the following steps would MOST likely resolve this issue?
284	> Download and install the latest driver from the manufacturer's website.
285
286* During the POST, you receive the following message:
287
288Keyboard not present. Press F1 to continue.
289
290	What are the most likely causes of this error message? (Select TWO.)
291	> A poor keyboard connection
292	> A stuck key on the keyboard
293
294* You have just installed several devices to a computer at once, but now the computer fails to boot properly.
295
296	Which of the following troubleshooting steps is the BEST to try first?
297	> Remove all of the newly added devices and install them one at a time.
298
299* You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
300
301	Which of the following troubleshooting steps is the BEST to try first?
302	> Make sure the USB device is plugged in properly.
303
304* In which of the following situations would driver rollback be the BEST tool to use?
305	> You recently installed a new video driver, and now the system behaves erratically.
306[CHAPTER 4]
307
308[CHAPTER 5]
309* Which Blu-ray standrad definse rewritable disks?
310	>BD-RE
311
312* Which optical media has the greatest storage capactity?
313	> Single-layer, single-sided Blu-ray disc
314
315* You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?
316	> 48x
317
318* Match each label on the left with the correct characteristics on the right.
319
320	First developed to store digital music. Later, was adapted to store digital computer data.
321	> Compact Disc (CD)
322	Can be written, read many times, erased, rewritten, and has a capactiy of about 650 MB.
323	> Compact Disc (CD-RW)
324	Single-sided discs can hold about 4.8 GB of data. Dual-layer discs can hold up to 8.5 GB of data.
325	> Digital Versatile Disc (DVD)
326	Dual-layer version employs two recordable dye layers, each capable of storing data.
327	> Digital Versatile Disc (DVD-RW)
328	Uses blue laser light, which has a short wavelength, allowing data to be packed more tightly onto the disc and is rewritable.
329	> Blu-ray Disc (BD-RE)
330	Was originally developed for high-definition video (and expanded content on movie discs), but can also be used for data storage.
331	> Blu-ray Disc (BD)
332
333* Which of the following are optical storage devices? (Select THREE.)
334	> CD
335	> DVD
336	> BD
337
338* Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?
339	> Push an unbent paper clip into the hold on the front of the drive.
340
341* You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 10. This computer has two high-capacity hard disks. You want to ensure that the information is protected from a hard disk failure, so you want to set up a Windows software RAID system.
342
343	Which of the following would be your BEST solution?
344	> Use mirrored volumes.
345
346* You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume. 
347
348	Before you create the striped volume, which action MUST you take?
349	> Convert basic disks to dynamic disks.
350
351* One of your customers wants you to build a personal server that he can use in his home. One of his concerns is making sure he has at least one backup of their data stored on the server in the event that a disk fails. You have decided to back up his data using RAID. Since this server is for personal use only, the customer wants to keep costs down. Therefore, he would like to keep the number of drives to a minimum.
352
353	Which of the following RAID systems would BEST meet the customer's specifications?
354	> RAID 1
355
356* Ben is concerned about losing data due to a hard disk failure. His computer will only support a maximum of three disks. To protect his data, you have decided to use RAID (redundant array of independent disks).
357	Which of the following RAID types would give Ben the BEST mirrored data protection?
358	> RAID 1
359
360* You have been asked to configure the drives in a computer. The end user wants to use striping without incorporating any fault tolerance.
361
362	Which of the following will BEST meet these requirements?
363	> RAID 0
364
365* You are building a new computer that will contain two hard disks. To provide increased performance, you have decided to configure the drives using RAID technology.
366
367	Which of the following will BEST meet your needs?
368	> RAID 0
369
370* You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?
371	> Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not.
372
373* A computer being used by the HR department needs to ensure that all of the data on that computer is protected from a single hard disk failure. The data needs to be read as quickly as possible, and the HR department would like to maxmimize drive use as much as possible. This computer can use up to three hard drives.
374
375	Which of the following RAID types would meet these requirements and provide the BEST data protection?
376	> RAID 5
377
378* What is an advantage of RAID 5 over RAID 1?
379	> RAID 5 improves performance over RAID 1.
380
381* You ahve been asked to implement a RAID 5 solution for an enginerr's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5?
382	> 3
383
384* One of the video editors in your company is worried that he may lose a lot of data if his hard drive fails. He has hasked you to come up with a solution. To do this, you have decided to implement a RAID 10 solution on his desktop workstation.
385
386	Which of the following is the MINIMUM number of hard disks that can be used?
387	> 4
388
389* Which of the following drive configurations uses striping with parity for fault tolerance?
390	> RAID 5
391
392* You are configuring a new system, and you want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard.
393
394	Which of the following BEST describes the action you will take as part of the configuration?
395	> Load the RAID drivers duing operating system installation.
396
397* You have an existing computer running Windows 10. You want to configure a RAID 1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID 1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?
398	> Install the drivers for the RAID controller.
399
400* You are in the process of preparing a storage device and must determine which file system to use.
401
402	Which of the following BEST describes the advantage of using the exFAT file system rather than NTFS?
403	> Lower memory and procssor resource use
404
405* You have just purchased a new USB drive that you want to use to troubleshoot the computers in your company as well as other network devices, such as printers and projectors. You need to format this new drive with a file system that will be recognized and used on all devices.
406
407	When formatting your USB drive, which of the following file system types would meet MOST, if not all, of your needs?
408	> FAT32
409
410* You are installing Windows 10 on a drive that was previously used for Windows 8.1. This drive has one primary partition. While isntalling Windows, you want to ensure that the old files are deleted and any bad sectors are located and marked as bad.
411
412	To achieve your desired goal,w hich of the following is the BEST option to run?
413	> Full format
414
415* What is required to control access to the file system using file and folder permissions on a Windows-based computer?
416	> NTFS-formatted partition
417
418* You have added two new hard disks to a Windows computer. The disks are configured as basic disks.
419
420	Which of the following could be configured on these disks? (Select TWO).
421	> Extended partitions with logical drives
422	> Primary partitions
423
424* You have an extra disk on your system that has three primary partitions and an extended partition with two logical drives. You want to convert the partitions to simple volumes, preferably without losing any data.
425
426	Which of the following is the BEST step to perform?
427	> Upgrade the disk to a dynamic disk.
428
429* While configuring a computer, you find that you need to create, format, and manage the partitions and volumes on your hard drives.
430
431	Which of the following is the BEST command line utility to use?
432	> DiskPart
433
434* Match each disk type of the left with its corresponding description/features on the right. Each disk type may be used once, more than once, or not at all.
435
436	Supports up to 128 volumes.
437	> Dynamic disks
438	Use primary and extended partitions
439	> Basic disks
440	Are supported by all operating systems.
441	> Basic disks
442	Support volumes that use discontigous disk space.
443	> Dynamic disks
444	Store partitioning information in a hidden database on all such disks in the system.
445	> Dynamic disks
446	Only support volumes made up of contigous disk space.
447	> Basic disks
448
449* If you want to boot from a hard drive, what must it have?
450	> Active partition
451
452* Which partition type identifies the partition as one that holds the boot loader program used to start the operating system?
453	> Active
454
455* Which of the following is true about primary partitions?
456	> The active partition must be a primary partition.
457
458* You want to set up a Windows system to also be able to boot to Linux. To be able to dual boot, the system needs a partition on which to install Linux. However, you don't have an extra hard disk that can be used for the Linux partiion. The existing disk has no unpartitioned space available, but it has about 300 GB of free space.
459
460	Which of the following disk management operations will BEST prepare your hard disk for dual boot?
461	> Shrink the primary partition
462
463* Which disk types does Windows support? (Select TWO.)
464	> Basic
465	> Dynamic
466
467* Which of the following conditions would prevent you from using a GUID Partition Table (GPT) when setting up a disk drive?
468	> You're setting up the drive to boot Windows 10 on a computer that uses traditional BIOS.
469
470* You have four volumes on a basic hard disk. You convert the disk to dynamic.
471
472	After the conversion, which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
473	> Healthy
474
475* Match the disk status on the left with the corresponding description on the right. Each status may be used once, more than once, or not at all.
476
477	Shows while a disk is being converted from a basic disk to a dynamic disk.
478	> Initializing
479	Indicates that the disk is turned on and can be accessed and the volume on the disk is valid and has no errors.
480	> Healthy
481	Indicates that errors have occurred on physical or dynamic disks.
482	> Unavailable
483	Shows when a dynamic disk has been removed or turned off.
484	> Offline
485
486* You have four volumes on a basic hard disk.
487
488	Which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
489	> Healthy (Logical Drive)
490
491* You have just added a brand new hard disk to your Windows-based computer. When you power on the computer, the disk is not shown in File Explorer. To troubleshoot this issue, you open the Windows Disk Management console and see that the disk is present, but is shown as Unknown.
492
493	Which of the following disk management steps is MOST likely required first?
494	> The disk needs to be initialized.
495
496* You have a disk in your system that is displayed in the Disk Management utility, as shown in the image below. The disk icon includes a red arrow that is pointing down.
497
498	Which of the following would you expect to see, in the space where the red outline is, as the status of this disk?
499	> Not initialized
500
501* You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, then you double-click the drive letter for the optical drive to see the contents of the disc.
502
503	If the DVD-ROM is not a valid disc, which error message will you see?
504	> No Media
505
506* You have a hard disk that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely.
507
508	Which of the following BEST describe the next step you need to perform?
509	> Use the conver command to conver from FAT32 to NTFS and then configure NTFS permissions.
510
511* You have just finished installing Windows on a system that ocntains four physical hard disks. The installation process has created a system volume and  C: volume on the first disk (Disk 0). The installation process also initialized the second disk (Disk 1) and the third disk (Disk 2), but did not create any volumes on these disks.
512
513	Which of the following would you expect to see as the status of Disk 1 and Disk 2?
514	> Unallocated
515
516* Your computer's hard drive is currently formatted as FAT32, but you want to take advantage of the features offered to NTFS drives.
517
518	Which of the following steps would MOST likely allow you to do this without losing the existing data?
519	> Use the convert command at a command prompt.
520
521* You have a computer with a single hard disk configured as a basic disk with a single partition formatted with NTFS. The computer runs Windows 10. The disk has runo ut of space. You need to add space to the disk. You install a new hard drive and start Disk Management.
522
523	Which of the following is a required task to add space to the existing volume?
524	> On the new hard disk, create a new partition without a drive letter.
525
526* Your computer has a single hard disk with a single volume used by the C:\ drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C:\ volume. You add a new hard disk to the computer.
527
528	Which of the following is the BEST step to complete while adding space to the C:\ drive?
529	> Create a mount point using space on the second disk.
530
531* What tool would you use to create and delete partitions on hard drives?
532	> Disk Management
533
534* Which of the following is a characteristic of extended partitions?
535	> They are subdivided into logical drives.
536
537* Your system volume is running out of disk space. You need to extend the system volume to give it more space.
538
539	Which of the following conditions MUST be met to extend the system volume? (Select TWO).
540	> The disk must have contigous free space on the same disk.
541	> The system volume must be formatted with NTFS
542
543* You want to combine storage space from two different hard disks into a single logical storage unit on your Windows computer.
544
545	Which of the following is the BEST step to perform?
546	> Use dynamic disks and a spanned volume.
547
548* Check Disk detects disk integrity errors and fixes them. MAtch the types of errors Check Disk detects and fixes on the left with the error descriptions on the right.
549
550	A series of used clusters on the hard disk drive that are not associated with a specific file.
551	> Lost clusters
552	Occurs when two files claim the same cluster.
553	> Cross-linked file
554	Files that exist on the hard drive but are not associated with a directory in the index.
555	> Orphaned files
556	A portion of the hard disk that cannot be used
557	> Bad sector
558
559* You are an IT administrator troubleshooting a computer from within the Windows command prompt. You are trying to execute the chkdsk command line tool, but it keep failing.
560
561	Which of the following command switches would give you the BEST information or help on how to run this command?
562	> chkdsk /?
563
564* Which of the following Windows command line utilities would you use to realign the file structure ont he disk to optimize performance?
565	> defrag
566
567* Which of the following disk maintenance utilities locates and disposes of files that can be safely removed from the disk?
568	> Disk Cleanup
569
570* Which of the following disk maintenance utilities optimizes the performance of your hard drive by joining parts of files that are in different locations on your hard drive to a single location?
571	> Disk Defragmenter
572
573* Which of the following disk maintenance utilities optimizes the performance of your hard drive by verifying the file system integrity of a hard disk and fixing the errors it detects?
574	> Check Disk
575
576* Your computer currently uses a 5,400 RPM hard disk. You want to improve your computer's overall performance by optimizing your hard disk performance.
577
578	Which of the following would be the MOST effective means for optimizing your hard disk performance? (Select TWO).
579	> Uprade your hard disk interface to SATA 3.
580	> Upgrade to a 10,000 RPM hard disk.
581
582* Which of the following utilities checks the disk for bad clusters?
583	> chkdsk
584
585* Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
586	> chkdsk
587
588* You have used your computer for several months without any issues. Recently, you have noticed that when you perform specific actions or open certain files, your computer crashes, and programs sometimes freeze. You suspect that hard disk issues are the cause.
589
590	Which of the following tools would BEST verify and fix disk errors?
591	> chkdsk
592
593* One day, while trying to start your Windows 10 system, you see the following error displayed: 
594
595Could not read from the selected boot disk. Check boot path and disk hardware.
596
597	Which of the following will MOST likely fix the problem?
598	> Boot into the recovery environment and run the bootrec /rebuildbcd command.
599
600* You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST.
601
602	Which of the following steps is the BEST to try first?
603	> Make sure that the hard disk is connected to the power supply.
604
605* You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed.
606
607	> Which of the following utilities will you MOST likely use to solve the problem?
608	Disk Management
609
610* Lately, you hear a clicking noise when reading or writing data from the hard disk. What is the most likely case of the clicking?
611	> Failing hard drive
612
613* You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work.
614
615	What should you do first?
616	> Make sure the power connectors on the hard disk are plugged in all of the way.
617
618* You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive won't work.
619
620	Which of the following troubleshooting steps is the BEST to try first? (Select TWO).
621	> Make sure that the DVD power cable is connected.
622	> Make sure that the DVD SATA cable is connected.
623
624* You have just received a frantic call from a customer. She informs you that after turning her computer on, she received the following error:
625
626The SMART hard disk check has detected an imminent failure.
627
628	Which of the following is the BEST first step to take?
629	> Back up all important data and files.
630
631* You have a computer with a removable disk drive that has been formatted with NTFS. You want the drive to use FAT32 to be comptible with more operating systems. The drive is currently configured using drive letter D:.
632
633	Which of the following actions MUST you complete to make the desired changes?
634	> Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.
635
636* You have a computer running Windows 10 Home. You need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want ot read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
637	> Do nothing. Windows 10 can natively access exFAT file systems.
638
639* While troubleshooting a Windows workstation, you find that the computer has several cross-linked clusers within the file system.
640
641	Which of the following utilities would MOST likely fix this issue?
642	> chkdsk
643
644* Which of the following refers to a situation where two files try to claim the same cluster on the hard disk?
645	> Cross-linked clusters
646
647* You have physically installed a new hard disk drive in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the hard disk drive in Windows Explorer, but get an error message. Which utility will you most likely use to solve the problem?
648	> format
649
650* You have a hard disk that has a single primary partition and has been assigned D: as the drive letter. Which tool would you use to configure the drive to use the FAT32 file system?
651	> format
652
653* You have an existing computer running Windows 10 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives and then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?
654	> Install the drivers for the motherboard RAID controller.
655[CHAPTER 5]
656
657[CHAPTER 6]
658* Which of the following terms refers to a network resource sharing model that uses access control lists saved on each computer?
659	> Peer-to-peer
660
661* Match the network types on the left with the descriptions on the right. Each network type may be used once, more than once, or not at all.
662
663	A network in a small geographic area that typically uses wires to connect systems together.
664	> Local Area Network (LAN)
665	A small network used for connecting devices, such as a notebook computer, a wireless headset, a wireless printer, and a smartphone.
666	> Personal Area Network (PAN)
667	A network that is typically owned and managed by a city as a public utility.
668	> Metropolitan Area Network (MAN)
669	A group of networks that are geographically isolated, but are connected to form a large internetwork.
670	> Wide Area Network (WAN)
671	Similar to a standard LAN, but uses radio signals instead of wires to connect systems together.
672	> Wireless Local Area Network (WLAN)
673	A network that covers an area as small as a few city blocks to as large as an entire city.
674	> Metropolitan Area Network (MAN)
675	A set of subnets connected to each other, typically by wires, using at least one router.
676	> Local Area Network (LAN)
677
678* A group of workers in an office space communicate with each other on their smartphones and tablet devices through an ad hoc network linked using Bluetooth technology protocols.
679
680	Which of the following network types is in use?
681	> Personal Area Network (PAN)
682
683* You have a network that uses a logical bus topology. How do messages travel through the network?
684	> Messages are broadcast to all devices connected to the network.
685
686* You have a network that uses a logical ring topology. How do messages travel through the network?
687	> Messages travel from one device to the next until they reach the destination device.
688
689* You have implemented an ad hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?
690	> Mesh
691
692* You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?
693	> Mesh
694
695* Which of the following topologies connects each network device to a central hub?
696	> Star
697
698* What device is used to create a physical star topology?
699	> Switch
700
701* Which of the following is the best definition of a LAN?
702	> A network in a small geographic area, like in an office.
703
704* A customer is upgrading the routers and switches in their network. The signal source in these network devices is a light-emitting diode.
705
706	Which of the following network cabling options is MOST likely being used in this upgrade?
707	> Multimode fiber
708
709* Currently, the users in your company are required to use their IP addresses when connecting to other hosts. Since IP addresses are difficult to remember, you want to implement a protocol on your network that allows computers to automatically find another host's IP address using a logical name.
710
711	Which of the following protocols would be the BEST to implement?
712	> DNS
713
714* A technician determines that an older network hub that connects 24 workstations is performing poorly due to exceissive network collisions.
715
716	Which of the following network devices would be the BEST replacement?
717	> Switch
718
719* Which of the following LAN devices receives a signal on one port and forwards that signal only to the port where the destination device is connected?
720	> Switch
721
722* Which of the following best describes how a switch functions?
723	> It connects multiple cable segments or devices and forwards frames to the appropriate segment.
724
725* Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?
726	> Hub
727
728* How do switches and bridges learn where devices are located on a network?
729	> When a frame enters a port, the source MAC address is copied from the frame header.
730
731* You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable.
732
733	Which of the following BEST describes where this cable would most likely be used?
734	> Voice over IP connection
735
736* Which of the following protocols carry phone calls over an IP-based network?
737	> VoIP
738
739* Which network component connects a device to the transmission media and allows it to send and receive messages?
740	> Network interface card
741
742* Which of the following statements accurately describes how a modem works? (Select TWO.)
743	> It demodulates analog data from a telephone network into digital PC data.
744	> It modulates digital data from the PC into analog data and transmits it on a telephone network.
745
746* Which of the following is a valid MAC address?
747	> C0-34-FF-15-01-8E
748
749* An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?
750	> Send the frame out ports 2-8.
751
752* You have a computer with an onboard LAN adapter. The LAN adapter has failed, and you are unable to connect the computer to the network. What should you do?
753	> Add a network card using a PCI slot.
754
755* A technician is replacing a cable mode. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation.
756
757	Which of the following network cable types is being used?
758	> Coaxial cable
759
760* Which of the following are characteristics of coaxial network cable? (Select TWO.)
761	> It has a conductor made from copper in the center of the cable.
762	> It uses two concentric metallic conductors.
763
764* A technician is installing a cable modem that supplies internet connectivitiy for a home office.
765
766	Which of the following cabling types would be used to connect the cable modem to the cable wall outlet?
767	> RG6
768
769* A technician is running a network above a dropped ceiling that is also used for ventiliation. The cable must be twisted pair and must be capable of Gigable Ethernet speeds.
770
771	Which of the following cables should be used?
772	> Plenum-rated CAT-6a
773
774* You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?
775	> Plenum
776
777* Which kind of connector do you use to connect a modem to a standard telephone line?
778	> RJ11
779
780* Which connector is used with unshielded twisted pair (UTP) cable?
781	> RJ45
782
783* You have recently been called to troubleshoot network connectivity at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum-rated and shielded twisted pair cable. You would like to minimize the problem and prevent it from happening again.
784
785	Which of the following will BEST protect the cable from further damage?
786	> Run the cable through the ceilling area instead of across the floor.
787
788* What is a major benefit STP provides that UTP does not?
789	> Greater resistance to interference
790
791* A technician connects two network switches using a twisted pair cable. Neither switch supports auto-uplinking.
792
793	Which of the following identifies the TIA wiring standard required on each end of the cable?
794	> One end must be T568A, and the other must be T568B.
795
796* You are using a crimper to attach an RJ45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?
797
798	> Green with white
799
800* A technician must press a cable connector's retaining tab to remove a faulty fiber optic network cable.
801
802	Which of the following connectors does the cable use?
803	> LC
804
805* Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select TWO.)
806	> Immunity to electromagnetic interference.
807	> Greater cable distances without a repeater
808
809* Match the fiber optic cable types on the left with the appropriate characteristics on the right. Each cable type may be used once, more than once, or not at all.
810
811	Data transfers through the core using more than one light rays.
812	> Multimode
813	The core diameter is around 10 microns.
814	> Single mode
815	Cable lengths can extend a great distance
816	> Single mode
817	Cable lengths are limited in distance.
818	> Multimode
819
820* Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
821	> Ethernet
822
823* You have just signed up for a broadband home internet service that uses coaxial cable. Which connector type will you most likely use?
824	> F-type
825
826* Match the types of Ethernet connectivity devices on the left with the corresponding descriptions on the right. Each type of Ethernet connectivitiy device may be used once, more than once, or not at all.
827
828	Connects segments on the same subnet. Forwards signals to only the port connected to the destination device.
829	> Switch
830	Can be used to connect wireless clients to wired clients on the same network.
831	> Bridge
832	Connects two network segments that have different subnet addresses.
833	> Router
834	Connects segments on the same subnet. Repeats signals out to all other ports.
835	> Hub
836	Operates in full-duplex mode, meaning devices can both send and receive data at the same time.
837	> Switch
838	Operates in half-duplex mode, meaning devices can either send or receive data at any given time.
839	> Hub
840	Uses the IP addresses within a packet to move packets between networks
841	> Router
842
843* Which of the following devices allows network communications to be transmitted over existing AC power lines?
844	> Ethernet over Power
845
846* Which of the following devices can be used to distribute electrical power along with network data on twisted-pair Ethernet cabling (CAT 5 or higher)?
847	> Power over Ethernet
848
849* Your netowkr follows the 1000Base-T specifications for Gigabit Ethernet.
850
851	Which of the following is the MAXIMUM cable segment length allowed?
852	> 100 meters
853
854* Which of the following is true of a network using the 1000Base-T standard? (Select TWO.)
855	> The network uses copper UTP cables.
856	> The network operates at one gigabit per second.
857
858* A medican center wants to upgrade their network backbone to 10-Gigabit Ethernet (10 Gbps) so they can perform daily backups of large amounts of data to the secure on-site storage area network (SAN) without bogging down the network. Some of the backbone segments will have to reach between buildings that are close to 300 meters apart.
859
860	Which of the following cable types BEST supports the 10-Gigabit Ethernet at the necessary segments lengths while keeping costs as low as possible?
861	> Multimode fiber optic
862
863* Which type of fiber optic cable supports 10 Gigabit Ethernet with a maximum segment length of up to 40 km?
864	> 10GBaseER single-mode
865
866* Which of the following are valid IP addresses? (Select TWO.)
867	> 172.16.1.26
868	> 2.2.2.2
869
870* Which of the following are not valid IP addresses? (Select THREE.)
871	> 257.0.122.55
872	> 145.8.260.7
873	> 45.22.156.256
874
875* You want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?
876	> DNS
877
878* You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific-directories ont he server. Which IP protocol should you implement to provide this capability?
879	> FTP
880
881* Which of the following protocols is used by an email client to retrieve messages from an email server and gives users the option to keep mail messages on the server?
882	> IMAP
883
884* You want to use your Windows workstation to browse the websites on the ineternet. You use a broadband DSL connection to access the internet. Which network protocol must be installed on your workstation to do this?
885	> IP
886
887* Match each port number on the left with its associated protocols on the right.
888
889	Secure Shell (SSH)
890	> 22
891	Apple Filing Protocol (AFP)
892	> 548
893	HTTP over SSL (HTTPS)
894	> 443
895	Hypertext Transfer Protocol (HTTP)
896	> 80
897	Server Message Block (SMB/CIFS) directly over TCP
898	> 445
899	Service Location Protocol (SLP)
900	> 427
901	Internet Message Access Protocol (IMAP)
902	> 143
903
904* An administrator configures a server to run the TCP/IP suite protocol that allows users to download files contained in specific directories on the server and also protects access to those files by requiring user authentication.
905
906	Which of the following TCP/IP port numbers allow this protocol to work properly? (Select TWO).
907	> 20
908	> 21
909
910* To assist a user, a help desk technician is able to take advantage of a Windows proprietary network protocol that allows the technician to open a graphical interface to connect with the user's Windows computer.
911
912	Which of the following TCP/IP port numbers is the default port used by this protocol?
913	> 3389
914
915* While making an online bank transaction, a customer checks to see that the web browser is displaying a lock icon that indicates that an encrypted TCP/IP suite protocol is being used.
916
917	Which of the following TCP/IP port numbers does this protocol typically use when the browser encrypts its communications with the bank's web server?
918	> 443
919
920* A user is configuring an email client application and plans to use a standard TCP/IP suite protocol to retrieve email messages from an email server.
921
922	Which of the following TCP/IP suite protocols can be used to retrieve email messages? (Select TWO).
923	> Internet Message Access Protocol (IMAP)
924	> Post Office Protocol (POP3)
925
926* While working on a Windows workstation, you've enabled Remote Desktop.
927
928	Which of the following ports MUST be opened in the server's firewall to allow remote clients to access the desktop?
929	> 3389
930
931* You've just installed the DNS server on a Windows server. Which port must be opened inh the server's firewall to allow clients to access the service?
932	> 53
933
934* Which protocol is used to send email messages from a mail client to a mail server?
935	> SMTP
936
937* You are a software developer, and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?
938	> UDP
939
940* You have a user who takes his laptop home every day after work. When he's working in the office, the laptop must get an IP address from the DHCP server so you configure it to obtain IP and DNS information automatically. When he's working form home, the laptop must use IP and DNS information that connects with his home network.
941
942	Which IP addressing method can you use to make sure he gets a network connection at home?
943	> Alternate IP configuration
944
945* A Windows workstation is configured to receive its IP configuration information from a DHCP server on the company network.The user at the workstation reports that she cannot use email and is unable to reach the internet. Using the ipconfig command, you see that the workstation has been assigned the following special IP configuration:
946
947IP address: 168.254.0.1
948Subnet mask: 255.255.0.0
949
950	What is this special IP configuration called?
951	> Automatic Private IP Addressing (APIPA)
952	Why did the workstation recieve this type of configuration?
953	> The workstation was unable to contact the DHCP Server
954
955* Which of the following IP address ranges is reserved for Automatic Private IP Addressing?
956	> 168.254.0.1 - 169.254.255.254
957
958* Given that your Windows workstation has Automatic Private IP Addressing (APIPA) implemented using default settings, which of the following TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
959	> 169.254.1.26
960
961* Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?
962	> Default gateway
963
964* Which of the following statements abou the Dynamic Host Configuration Protocol (DHCP) are true? (Select TWO.)
965	> A workstation must request addressing information from a DHCP server.
966	> It can deliver a DNS server address in addition to the host IP address.
967
968* You are setting up a small network in your office with one Windows server and 50 Windows workstations. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?
969	> Install and configure the DHCP service on your server.
970
971* As the IT technician for your company, you need to ensure that IP addresses are automatically assigned to hosts while at the same time preventing the same address from being assigned twice.
972
973	Which of the following services would be BEST to use?
974	> DHCP
975
976* You are the IT technician for your company.
977
978	Which of the following mechanisms would BEST allow you to resolve a hostname into its associated IP address? (Select TWO).
979	> DNS
980	> hosts file
981
982* Nate, an employee in your organization, has started to work from home two days a week. Nate uses the same company laptop while working in the office and working at home.
983
984Nate's laptop automatically connects to the wireless network in the office, but does not automatically connect to his home wireless network. Nate would like the laptop to connect automatically at home and at work.
985
986	Which of the following would BEST allow this to happen?
987	> Configure an alternate TCP/IP configuration on the laptop's wireless adapater to use a static IP address that is compatible with the home network.
988
989* A host on your network that provides a service that requires the server to always use the same IP address. Which IP addressing method can you use to manually assign the specific IP address?
990	> Static IP addressing
991
992* While setting up a home office, a technician disables the DHCP service on the office router, but does not want to rely on link-local addressing.
993
994	Which of the following IP addressing methods should be used?
995	> Static
996
997* A technician is configuring the static TCP/IP settings on a client computer.
998
999	Which of the following configurations are needed for internet communications? (Select THREE.)
1000	> DNS server address
1001	> Default gateway address
1002	> IP address including a subnet mask (IPv4) or subnet prefix length (IPv6)
1003
1004* Which of the following are valid IPv6 addresses? (Select TWO.)
1005	> 6384:1319:7700:7631:446A:5511:8940:2552
1006	> 141:0:0:0:15:0:0:1
1007
1008* Which of the following is a valid IPv6 address?
1009	> FEC0::AB:9007
1010
1011* Which of the following correctly describes the most common format for expressing IPv6 addresses? (Select TWO.)
1012	> Hexadecimal numbers
1013	> 32 numbers, grouped using colons
1014
1015* Which of the following describes an IPv6 address? (Select TWO.)
1016	> Eight hexadecimal quartets
1017	> 128-bit address
1018
1019* Which of the following identifies the Interface ID component of an IPv6 address? (Select TWO.)
1020	> The last four quartets of an IPv6 address.
1021	> The last 64 bits of an IPv6 address.
1022
1023* Which of the following identifies the prefix component of an IPv6 address? (Select TWO.)
1024	> The first 64 bits of an IPv6 address.
1025	> The first four quartets of an IPv6 address.
1026
1027* The following is an example of an IPv6 address:
1028
1029FEC0:1319:7700:F631:446A:5511:CC40:25AB
1030
1031	Which part of the example IPv6 address is the prefix?
1032	> FEC0:1319:7700:F631
1033	Which quartet in the example IPv6 prefix is used to identify the subnet?
1034	> F631
1035	Which part of the example IPv6 address is the interface ID?
1036	> 446A:5511:CC40:25AB
1037
1038* Which of the following describes the part of the IPv6 address that identifies the subnet address?
1039	> The last quartet in the IPv6 address prefix.
1040
1041* You are configuring an ADSL connection. Which of the following will be part of the configuration? (Select TWO.)
1042	> RJ11 connectors
1043	> Filters or splitters
1044
1045* Which actions allow you to access the internet on your laptop via a cellular network?
1046	> Install a cellular USB adpater in a open poirt on the laptop.
1047
1048* Which of the following are options for connecting a computing device, such as a notebook computer or a tablet, to a cellular network? (Select FOUR.)
1049	> Use the device's Wi-Fi to connect to the network through a cellular Wi-Fi hot spot.
1050	> Use a USB cellular antennae to conect the device directly to the cellular network.
1051	> Use a USB cable to connect the device to the network through a smartphone.
1052	> Use an integrated cellular antennae to connect the device directly to the cellular network.
1053
1054* Which of the following types of internet connection services can allow you to be truly mobile while maintaining your internet connection?
1055	> Cellular
1056
1057* You are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from the internet. When you try to connect to the internet using your dial-up modem, you can't. What is the problem?
1058	> You need to hang up.
1059
1060* Which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?
1061	> Copper telephone wire
1062
1063* Which of the following network technologies is packaged as part of a BRI plan?
1064	> ISDN
1065
1066* Which of the following are features of Basic Rate ISDN (BRI)? (Select THREE.)
1067	> One control channel
1068	> Dial-up connection
1069	> Two data Channels
1070
1071* To access the internet through the Publicly Switched Telephone Network (PSTN), what kind of connectivity device must you use?
1072	> Modem
1073
1074* A homeowner's connection to the internet is through an always-on modem that connects to existing telephone wiring and has a download speed of over 3 Mbps. The homeowner is able to make analog phone calls over the same wiring at the same time.
1075
1076	Which of the following internet connection types is being used?
1077	> DSL
1078
1079* A SOHO's connection to the inernet is through an antenna that sends and receives a microwave signal to the ISP's antenna. There can be no obstacles on the direct path between the two antennae.
1080
1081	Which of the following internet connection types is being used?
1082	> Line-of-sight wireless
1083
1084* A group of workers attend a team-building retreat at a remote cabin. They can place calls on their mobile smartphones, but the cabin has no wired phone, television, or wired internet connectivity. The workers need to access an internet webpage using their laptop computers.
1085
1086	Which of the following internet connection types might be available to the workers?
1087	> Cellular
1088
1089* A healthcare organization provides mobile clinics throughout the world and needs to transfer patients' statistical data to a central database via the internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?
1090	> Satellite
1091
1092* You are installing a satellite connection so your home office can connect to the internet. Which of the following statements is true?
1093	> The satellite dish must be pointed in the correct direction for communicating with the satellite.
1094
1095* You are teh computer specialist in a small business. Your company server is named FS1 and has an IP address of 10.0.0.2. The hardware in your company server started to experience intermittent failures, so you transferred the shares on the server to a spare server and took the main server offline. The spare server has an IP address of 10.0.0.3. You edit the existing A record for FS1 on your company's DNS server and redirect the hostname to the spare server's IP address of 10.0.0.3.
1096
1097Afterward, most users are able to access the shares on the spare server by hostname, but several users cannot. Instead, they see an error message indicating that the FS1 server could not be found.
1098
1099	Enter the command you can run from the command prompt on these workstations that will allow them to access the shares on FS1 without performing a full restart.
1100	> ipconfig /flushdns
1101
1102* Which of the following tools allow remote server management? (Select TWO.)
1103	> SSH
1104	> Telnet
1105
1106* Which of the following utilities can you use from the command line on a Linux system to see a list of the installed network interfaces along with their current statuses and configurations?
1107	> ifconfig
1108
1109* Which utility would you use to view current connections and active sessions and ports on a computer?
1110	> netstat
1111
1112* You need to view detailed IP configuration information on a Windows workstation. In addition to the IP address, subnet mask, and default gateway configuration, you need to see the network card's MAC address and the addresses of the DHCP and DNS servers the workstation is communicating with.
1113
1114	What command would you enter at the command line to see this detailed information?
1115	> ipconfig /all
1116	When you see the address of the DNS server, you realize that this information needs to be updated. Earlier in the day, you implemented a new DNS server with a new IP address. The workstation will update this information in 24 hours. What command can you enter at the command line to update the DNS server information right away?
1117	> ipconfig /flushdns
1118
1119* Match each utility on the left with its corresponding description on the right. Each utility may be used once, more than once, or not at all.
1120
1121	Resolves (looks up) the IP address of the specified hostname.
1122	> nslookup
1123	Tests connectivity between devices and shows the routers in the path between the two devices.
1124	> tracert
1125	Sends an ICMP echo request/reply packet to a remote host.
1126	> ping
1127	Displays current connections and incoming and outgoing connections
1128	> netstat
1129	A few simple replies to this request from the remote host indicates that a connection exists between sender and receiver.
1130	> ping
1131	Displays active sessions, ports, sockets, and the local routing table.	
1132	> netstat
1133	Performs a continuous connection test when used with the -t option.
1134	> ping
1135
1136* You are an IT technician for your company and would like to be able to:
1137- Establish a remote server management session.
1138- Send unencrypted (clear text) transmissions to the remote server.
1139- Manage specialized industrial and scientific devices.
1140
1141	Which of the following utilities would be the best to use to accomplish these tasks?
1142	> Telnet
1143
1144* What is the name of the utility that is (1 similar to Telnet and (2 used to establish a secure remote server management session?
1145	> SSH
1146
1147* A user reports that he can't browse to a specific website on the internet. Form his computer, you find that a ping test to the Web server succeeds. A traceroute test shows 17 hops to the destination web server.
1148
1149	What is the most likely cause of the problem?
1150	> Incorrect DNS server address
1151
1152* A user is having problems connecting to other computers using hostnames.
1153
1154	Which of the following commands will BEST help you troubleshoot this problem?
1155	> nslookup
1156
1157* You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation. An application you are using is unable to connect to a Windows server named FileSrv2.
1158
1159	Which of the following commands would work BEST to test network connectivity between your workstation and the server? (Select TWO).
1160	> ping
1161	> tracert
1162
1163* You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
1164	> ipconfig /all
1165
1166* Examine the following output:
11674 22 ms 21 ms 22 ms sttlwa01gr02.bb.ispxy.com [154.11.10.26]
11685 39 ms 39 ms 65 ms plalca01gr00.bb.ispxy.com [154.11.12.11]
11696 39 ms 39 ms 39 ms Rwest.plalca01gr00.bb.ispxy.com [154.11.3.14]
11707 40 ms 39 ms 46 ms svl-core-03.inet.ispxy.net [205.171.205.29]
11718 75 ms 117 ms 63 ms dia-core-01.inet.ispxy.net [205.171.142.1]
1172
1173	Which commmand produced this output?
1174	> tracert
1175
1176* Examine the following output:
1177Server: helicuplar.xct.takro.net
1178Address: 209.53.4.130
1179Name: westsim.com
1180Address: 64.78.193.84
1181
1182	Which command produced this output?
1183	> nslookup
1184
1185* You are the network administrator of a branch office of your company. Thebranch office network is part of a WAN that covers most of the United States. Users have been complaining that they are unable to access resources over the WAN at the main headquarters. You suspect that one of the routers between your office and the main headquarters is not working properly.
1186
1187	To troubleshoot the routers, which of the followin TCP/IP utilities would be BEST to use?
1188	> tracert
1189
1190* After several new computers are connected to a network device, every computer connected to the device begins to experience slow transfer speeds.
1191
1192	Which of the following is the FIRST step in troubleshooting this problem?
1193	> Determine whether the network device is a hub or a switch.
1194
1195* A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
1196
1197	Which of the following is the MOST likely cause of the issue?
1198	> The static IP address and subnet mask are configured with the wrong network address.
1199
1200* A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
1201
1202	Which of the following is the MOST likely cause of the issue?
1203	> The IP address conflicts with another host on the local network.
1204
1205* While investigating a network connectivity issue, a technician finds that the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable with one that is known to be good. The wall jack is not labeled, and within the switch room, none of the cables or patch panel ports are labeled.
1206
1207	Which of the following tools would the technician MOST likely use next?
1208	> Tone generator
1209
1210* While investigating a network connectivity issue, a technician finds taht the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable both between the workstation and the wall jack and between the patch panel adn the switch with cables that are known to be good.
1211
1212	If the wall jack and patch panel ports are labeled correctly, which of the following tools would the technician MOST likely use next?
1213	> Cable tester
1214
1215* A user tells a help desk technician that their browser is displaying a message that a site can't be reached. When asked, the user tells the technician that other users in the same office can browse to the site. The technician suspects that the web server's name is not being translated to the correct IP address. The technician asks the user to open a command prompt window.
1216
1217	Which of the following commands would confirm the technician's assumption? (Select TWO).
1218	> ping
1219	> nslookup
1220
1221* A technician located at a branch office can't communicate with a company server at the home office.
1222
1223	Which of the following commands could be used to determine where the communication is blocked?
1224	> tracert
1225
1226* You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands.
1227
1228	Which of the following commands is MOST likely to return the IP address of the desired server? (Select THREE).
1229	> nslookup www.widgets.com
1230	> tracert www.widgets.com
1231	> ping www.widgets.com
1232
1233* You are troubleshooting connectivity between your computer and the www.widgets.com server, whose IP address is 192.168.1.1.
1234
1235	Which of the following commands tests connectivity to the device as well as name resolution?
1236	> ping www.widgets.com
1237
1238* You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem.
1239
1240	Which of the configuration values would you most likely need to change?
1241	> Default gateway
1242
1243* You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet, which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
1244
1245Ethernet adapter Local Area Connection:
1246Connection-specific DNS Suffix...: mydomain.local
1247Description......................: Broadcom network adapter
1248Physical Address.................: 00-AA-BB-CC-74-EF
1249DHCP Enabled.....................: No
1250Autoconfiguration Enabled........: Yes
1251IPv4 Address.....................: 192.168.1.102(Preferred)
1252Subnet Mask......................: 255.255.0.0
1253Default Gateway..................: 192.168.1.1
1254DNS Servers......................: 192.168.1.20 192.168.1.27
1255
1256	Which of the following is the MOST likely cause of the problem?
1257	> Incorrect subnet mask
1258
1259* You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
1260
1261Ethernet adapter Local Area Connection:
1262Connection-specific DNS Suffix...: mydomain.local
1263Description......................: Broadcom network adapter
1264Physical Address.................: 00-AA-BB-CC-74-EF
1265DHCP Enabled.....................: No
1266Autoconfiguration Enabled........: Yes
1267IPv4 Address.....................: 192.168.1.102(Preferred)
1268Subnet Mask......................: 255.255.0.0
1269Default Gateway..................: 192.168.2.1
1270DNS Servers......................: 192.168.1.20
1271
1272	Which of the following is the MOST likely cause of the problem?
1273	> Incorrect default gateway
1274
1275* An end user claims they are unable to connect to the internet and has called the company's help desk for a solution. Having been assigned to this issue, you decide to first test whether or not TCP/IP is working correctly on the local computer.
1276
1277	Which of the following is the BEST command to use for this test?
1278	> ping 127.0.0.1
1279[CHAPTER 6]
1280
1281[CHAPTER 7]
1282* Which wireless standard can stream data at a rate of up to 54 Mbps using a frequency of 5 GHz?
1283	> 802.11a
1284
1285* Which of the following wireless networking standards uses a frequency of 5 GHz and supports trasmission speeds up to 1.3 Gbps?
1286	> 802.11ac
1287
1288* The 802.11ac wireless networking standard provides increased bandwidth and communication speeds by using which of the following technologies? (Select TWO).
1289	> MU-MIMO to allow multiple users to use the same channel.
1290	> Channel bonding to combine more channels in the 5 GHz band to allow for up to 160-MHz-wide channels.
1291
1292* Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (Select TWO.)
1293	> 802.11a
1294	> 802.11g
1295
1296* Which data transmission rate is defined by the IEEE 802.11b wireless standard?
1297	> 11 Mbps
1298
1299* Which of the following are characteristics of the 802.11g wireless standard? (Select THREE.)
1300	> Backwards compatible with 802.11b devices
1301	> Operates in the 2.4 GHz range
1302	> Maximum bandwidth of 54 Mbps
1303
1304* You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in this situation?
1305	> 802.11n
1306
1307* You have been contacted by OsCorp to recommend a wireless Internet solution. The wireless strategy must support a trasnsmission range of 150 feet, use a frequency range of 2.4 GHz, and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?
1308	> 802.11n
1309
1310* Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?
1311	> Ad hoc
1312
1313* One of your customers wants to configure a small network in his home. The home has three floors, and there are computers on each floor. This customer needs to share files between computers, print to a centrally located printer, and have access to the internet.
1314
1315	Which of the following print solutions would BEST meet this client's needs?
1316	> Configure a Wi-Fi instrastructure network.
1317
1318* A customer is experiencing a sporadic interruption of their Wi-Fi network in one area of their building. A technician investigates an discovers signal interference caused by a microwave oven. The customer approves replacing the wireless access point that covers the area, but asks that the wireless speed also be increased.
1319
1320	Which of the following Wi-Fi standards should the replacement device support to BEST fulfill teh customer's needs?
1321	> 802.11ac
1322
1323* While configuring a wireless access point device, a technician is presented with several security mode options.
1324
1325	Which of the following options will provide the most secure access?
1326	> WPA2 and AES
1327
1328* You have been asked to help a small office with a limited budget set up and configure a Windows network. There are only five computers in this office. In addition to the ability to share network resources, security is a top priority.
1329
1330	Which of the following is the BEST course of action in this situation?
1331	> Install a WorkGroup to allow each device to control what is shared and with whom.
1332
1333* A technician is installing a new SOHO wireless router.
1334
1335	Which of the following is the FIRST thing the technician should do to secure the router?
1336	> Change the router's default password
1337
1338* A technician is installing a SOHO router at an after-school community center. The customer would like to keep children from accessing inappropriate sites while browsing the web.
1339
1340	Which of the following actions would help accomplish this goal?
1341	> Enable content filtering
1342
1343* A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.
1344
1345	Which of the following actions should the technician take NEXT?
1346	> Check for and apply firmware updates.
1347
1348* A technician is installing a network-enabled smart home control system in a SOHO.
1349
1350	To access the system from the internet, which of the following configurations is MOST likely required on the SOHO router?
1351	> Port forwarding
1352
1353* A SOHO customer finds that their VoIP conversations frequently break up and being unintelligible. This happens most often when one person in the office streams video from the internet.
1354
1355	Which of the following configuration changes on the SOHO router is MOST likely to improve VoIP performance?
1356	> Change QoS settings to give VoIP traffic more priority.
1357
1358* A technician is replacing a SOHO router and has configured DHCP to assign private IP addresses to hosts on the local network. These hosts can communicate with each other, but users can't browse the internet.
1359
1360	Which of the following changes to the SOHO router is MOST likely to restore internet connectivity?
1361	> Configure the SOHO router for NAT.
1362
1363* You are an IT technician for your company. Your boss has asked you to set up and configure a wireless network to service all of the conference rooms.
1364
1365	Which of the following features lets you allow or reject client connections by hardware address?
1366	> MAC address filtering
1367
1368* A technician is tasked with preparing a conference room so that at least 20 guests will be able to wirelessly connect laptop computers to the company network.
1369
1370	Which of the following network devices would be the BEST choice for this connectivity?
1371	> Access point
1372
1373* A technician is installing a new SOHO wireless router in a home office. The customer wants to secure the wireless network so only a smartphone, tablet, and laptop can connect.
1374
1375	Which of the following router settings should the technician change?
1376	> Enable MAC filtering
1377
1378* Which of the following is used on a wireless network to identify the network name?
1379	> SSID
1380
1381* Which of the following locations will contribute the greatest amount of interference for a wireless access point? (Select TWO.)
1382	> Near backup generators
1383	> Near cordless phones
1384
1385* Which of the following is true when the DHCP setting is disabled in a wireless network?
1386	> Wireless clients must use a static IP address within the correct IP address range to connect to the network.
1387
1388* Portable devices have a software-controlled switch that disables all wireless functionality.
1389
1390	What is the name of this software-controlled switch?
1391	> airplane mode
1392
1393* Which of the following are antenna types that are commonly used in wireless networks? (Select TWO).
1394	> Directional antenna
1395	> Omnidirectional antenna
1396
1397* You are troubleshooting a client connectivity problem on an Ethernet network. The client system has intermittent connectivity to the network. You discover that the unshielded twisted pair patch cable runs 75 feet from the wall outlet and then passes through the ceiling and over several florescent light fixtures before reaching the client system.
1398
1399	Which of the following is the MOST likely cause of the connectivity problem?
1400	> EMI interference.
1401
1402* A user on your network has been moved to another office down the hall. After the move, she calls you to complain that she has only occasional network access through her wireless connection.
1403
1404	Which of the following is the most likely cause of the problem?
1405	> The client system has moved too far away from the access point.
1406
1407* A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from teh break room two floors above the floor where she normally works.
1408
1409	Which of the following is the MOST likely cause of her connectivity problem?
1410	> The user is out of the effective range of the wireless access point on her floor.
1411
1412* A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. She can access the network from her usual office, but today, she is trying to access the wireless network from a conference room, which is across the hall and next to the elevator.
1413
1414	Which of the following is the MOST likely cause of her connectivity problem?
1415	> Interfernce is affecting the wireless signal.
1416[CHAPTER 7]
1417
1418[CHAPTER 8]
1419* Which type of printer uses an inked ribbon?
1420	> Dot matrix
1421
1422* Which of the following printer types is considered an impact printer?
1423	> Dot matrix
1424
1425* Which of the following types of printer heats the ink in its print head to print?
1426	> Bubble jet (inkjet)
1427
1428* You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer.
1429
1430	Which printer type would you recommend?
1431	> Impact
1432
1433* Which of the following components are found in dot matrix printers? (Select TWO.)
1434	> Tractor feed
1435	> Platen
1436
1437* You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems.
1438
1439	Which of the following print methods would provide the BEST output for your customers to use?
1440	> Print the file to PDF.
1441
1442* Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing.
1443
1444	Which of the following printers BEST meets the printing requirements for your company?
1445	> Laser
1446
1447* Which typpe of printer uses a drum, plastic toner, and fuser to create a printed page?
1448	> Laser
1449
1450* Which type of printer uses lasers and electrical charges to transfer images to paper?
1451	> Laser
1452
1453* Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
1454	> Primary corona
1455
1456* Which component in a laser printer charges the paper to attract toner?
1457	> Transfer roller
1458
1459* Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on teh drum?
1460	> Developing roller
1461
1462* The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers.
1463
1464	Which of the following printer connections would BEST facilitate multiple user access?
1465	> Network
1466
1467* Which of the following printers would produce the highest print quality?
1468	> 600 DPI
1469
1470* Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department.
1471
1472	Which of the following printer configuration would BEST facilitate the manager's request?
1473	> Duplexing
1474
1475* Why would you recommend a dye sublimation printer?
1476	> When print jobs are detailed photographic reproductions
1477
1478* Which of the following would be a good reason to not recommend a solid ink printer?
1479	> The user has a surplus of toner cartridges and would like a printer that can be used with these.
1480
1481* Which component in a laser printer charges the paper to attract toner?
1482	> Secondary corona
1483
1484* Which component in a lser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
1485	> Primary corona
1486
1487* Which type of printer boils the ink in its print head to print?
1488	> Thermal inkjet (bubble jet)
1489
1490* Which type of printer has the poorest print quality because the image is created using fairly large dots?
1491	> Dot matrix
1492
1493* Which type of printer uses a drum, platic toner, and fuser to create a printed page?
1494	> Laser
1495
1496* Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?
1497	> Developing roller
1498
1499* Which of the following printer types is considered an impact printer?
1500	> Dot matrix
1501
1502* Which of the following compnents are found in dot matrix printers?
1503	> Tractor feed
1504	> Platen
1505
1506* Which of the following are printer languages? (Select THREE).
1507	> PCL
1508	> PostScript
1509	> Escape Codes
1510
1511* You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers.
1512
1513	Which of the following are the BEST steps to take next? (Select TWO).	
1514	> Verify that it is working by printing a test page
1515	> Edit the printer properties to configure paper tray and other device-specific settings
1516
1517* You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?
1518	> Edit the printer properties to configure device-specific settings
1519
1520* Which of the following allows a computer to communicate with a printer?
1521	> Print driver
1522
1523* Which of the following virtual printing options allow you to convert a word document into a .jpg file?
1524	> Print to Image
1525
1526* Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?
1527	> Print queue
1528
1529* Which connector is most commonly used to connect printers to desktop PC systems?
1530	> USB
1531
1532* Which of the following methods can be used to connect a printer to a network? (Select TWO.)
1533	> Plug an Ethernet cable into the network port in the printer
1534	> Connect your printer to an external print server device that is connected to the network
1535
1536* Which of the following is an advantage of connecting a printer to a network?
1537	> Multiple users can print to the same printer
1538
1539* If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?
1540	> Configure the printer to be a shared printer
1541
1542* If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?
1543	> If the printer is Ethernet capable, it can be connected to the network through a wireless router
1544
1545* Which printer management components would you use to view the port a printer uses? (Select TWO.)
1546	> Printer server properties
1547	> Printer properties
1548
1549* Which printer management component would you use to view the drivers used by a printer?
1550	> Printer properties
1551
1552* Which printer permission would you assign to a user to that she can pause the printer?
1553	> Mange this printer
1554
1555* You want to restrict the hours that the QA printer is available from Windows.
1556
1557	Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?
1558	> Advanced
1559
1560* Your system administrator shared a USB laser printer connected to your Windows 10 system so that others on the network can send jobs to it. A network user has snt a large job to the printer, but the job has stalled. You try to delete the print job, but can't.
1561
1562	Why can't you delete this print job?
1563	> You do not have the manage documents permissions
1564
1565* You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability.
1566
1567	Which of the following would be the best option when ordering new toner for these printers?
1568	> Toner cartridges recommended by the printer manufacturer
1569
1570* You replaced the print cartridge on an inkjet printer. What should you do next?
1571	> Calibrate the printer
1572
1573* You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks you noticed that needed to be done
1574
1575	What should you do next?
1576	> Reset the page count
1577
1578* You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should.
1579
1580	What inkjet maintenance task do you need to perform?
1581	> Printer cartridge calibration
1582
1583* You're troubleshooting an older laser printer that is creating accordian jams where the paper is crumpled as it exits the printer moving into the output tray.
1584
1585	What can you do to fix this problem?
1586	> Install a maintenance kit
1587
1588* You have just installed a maintenance kit in your laser printer. Which of the following is the best next step to perform?
1589	> Reset the page count
1590
1591* You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer.
1592
1593	Which of the following is the best way to remove the excess toner?
1594	> Use an anti-static vacuum
1595
1596* One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint.
1597
1598	Which of the following should you do to troubleshoot the most likely cause?
1599	> Check the gap between the printer head and the printer
1600
1601* For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps.
1602
1603	Which of the following will most likely resolve the problem?
1604	> Use the automatic print head cleaning features
1605
1606* After removing the printed paper from your laser printer, the toner smudges can be wiped off in places
1607
1608	Which of the following is most likely the problem?
1609	> Fuser rollers
1610
1611*  Your laser printer prints a verical black line on every page. You change the toner cartridge but the problem does not go away.
1612
1613	What is the most likely problem?
1614	> A corona wire is dirty
1615
1616* Which of the following is the most likely symptom of a dirty drum or roller in a laser printer?
1617	> Lines or splotches repeated at regular intervals on the job
1618
1619* Which of the following paper types should not be used in inkjet printers?
1620	> Very glossy paper
1621
1622* When you print from your laser printer, the paper contains faint images from previous printouts.
1623
1624	Which of the components is most likely the cause? (Select two.)
1625	> Fluorescent lamp
1626	> Rubber scraper
1627
1628* You replaced the print cartridge on an inkjet printer. What should you do next?
1629	> Calibrate the printer
1630
1631* After receiving several complaints from the employees in your company, you start to troubleshoot the laser printer. After a short while, you have concluded that the most probably cause is a dirty drum.
1632
1633	Which of the following is the most logical reasons for this conclusion?
1634	> Spots at regular intervals on the page
1635
1636* You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them.
1637
1638	What is the most likely cause of the problem?
1639	> Wrong print driver
1640
1641* A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank.
1642
1643	Which of the following will most likely rectify this issue?
1644	> Install additional memory in the printer
1645
1646* Oliver, a user in your company, is using an inkjet printer. After using the printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue.
1647
1648	Which of the following is most likely causing Oliver's printer to malfunction?
1649	> The printer's heads are out of position and need to be aligned
1650
1651* Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah in-forms you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters.
1652
1653	Which of the following is the most likely cause of Hannah's print problems?
1654	> The wrong print driver has been selected
1655
1656* One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and clothes.
1657
1658	Which of the following, if adjust or replaced, would BEST fix the printer?
1659	> Fuser unit
1660
1661* While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer.
1662
1663	Which of the following is the best method for cleaning up spilled toner?
1664	> Use an anti-static microfiltering vaccuum
1665
1666* A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks.
1667
1668	Which of the following laptop features would best minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device as a desk?
1669	> A rotating or removable screen
1670
1671* A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and chagne the laptop battery while at their office desk.
1672
1673	Which of the following laptop features would best meet these requirements?
1674	> A laptop docking station
1675
1676* A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
1677
1678	Which of the following laptop ports or connections can be used to add the display device? (Select TWO).
1679	> Displayporty using a displayport-to-hdmi cable
1680	> USB port using a USB-to-HDMI adapter
1681
1682* Match each notebook FN key icon labels on the left to the corresponding key on the right
1683	> Touchpad (on/off)
1684	> Screen orientation
1685	> Wireless (on/off)
1686	> Bluetooth (on/off)
1687	> Dual displays
1688	> Play/Pause media
1689
1690* When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
1691
1692	Which of the following options is the quickest way to make the change?
1693	> Toggle the dual display function key on the laptop
1694
1695* A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used.  You want to find a more affordable solution than replacing the keyboard.
1696
1697	Which of the following actions mitigate the problem?
1698	> Use the special function key to disable the touchpad when the laptop keyboard is used
1699
1700* Which of the following are characteristics of the ExpressCard /54 form factor? (Select TWO.)
1701	> L shape
1702	> 34mm wide at the connector
1703
1704* Your laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO).
1705	> You can use an expresscard /34 card or an expresscard /54 card in the laptop
1706	> Compatible expresscards for the laptop include cards that are rectangular shaped
1707
1708* Which of the following input devices uses a stylus?
1709	> Digitizer
1710
1711* Which of the following is an extra button or knob on a laptop keybaord that moves the mouse cursor?
1712	> Pointing stick
1713
1714* A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop.
1715
1716	What should you tell her?
1717	> Press and hold the FN key; then press the monitor function key (image of a monitor on it.)
1718
1719* Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
1720	> Docking station
1721
1722* Which of the following is a 172-pin DIMM often used in laptops?
1723	> MicroDIMM
1724
1725* Which feature makes it possible to close some notebook computers and still use the touchscreen?
1726	> 180 degree rotating touchscreen
1727
1728* A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
1729	> Around the laptop's bezel
1730
1731* A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
1732
1733	Which of the following processes will seat the module in the slot?
1734	> Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place
1735
1736* A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an etehrnet port. The wireless network has failed, and the replacement part will take two days to arrive.
1737
1738	Which of the following solutions will connect the laptop to the company's wired network?
1739	> Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable
1740
1741* A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
1742	> The hard drive's form factor
1743
1744* A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
1745	> Replace the internal wireless card
1746
1747* After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does. Before opening the laptop case to re-check the connections, which of the following actions should the technician perform?
1748	> Unplug the USB mouse and re-check touchpad movements
1749
1750* The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
1751
1752	What is your best option?
1753	> Buy a docking station for your notebook
1754
1755* As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards.
1756
1757	Which of the following is the most commonly used type of card for these internal wireless adapters?
1758	> Mini-PCI
1759
1760* An internal laptop keyboard is generally connected to the laptop's system board using a
1761	> Ribbon cable
1762
1763* You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
1764
1765	What can you use to connect to the wireless network? (Select TWO)
1766	> Insert an expresscard wireless network card
1767	> Insert a wireless USB network card
1768
1769* You need to replace the video card in a laptop. What is the first step?
1770	> Find a service manual with correct disassembly procedures
1771
1772* Which type of interface is typically used for internal wireless networking cards in the laptops?
1773	> Mini-PCI
1774
1775* You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?
1776	> 2.5"
1777
1778* You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
1779
1780	Which of the following best describes the type of display you are working with?
1781	> An LCD display that uses CCFL backlighting
1782
1783* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
1784
1785	Which of the following is the most likely cause? (Select TWO)
1786	> The cold cathode fluorescent lamp has burned out and needs to be replaced
1787	> The inverter in the LCD assembly has malfunctioned
1788
1789* Which of the following battery types offers the greatest shortage capacity in the smallest amount of space?
1790	> Lithium ion (LIB)
1791
1792* Which of the following battery types has the greatest need to be completely drained before being recharged?
1793	> Nickel cadmium (NiCad)
1794
1795* From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two-hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open control panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
1796
1797	Which of the following power settings must you choose to prevent the same problem from happening in the future?
1798	> When I close the lid: hibernate
1799
1800* You want to configure Power Plans on your Windows 10 laptop computer. Which of the following can do this? (Select TWO)
1801	> In the notification area, double click the battery icon. Click power options.
1802	> Go to settings > System > Power and sleep
1803
1804* Which ACPI power state retains the contents in RAM, but turns all other components off?
1805	> Suspend
1806
1807* You want to use hibernation on your windows notebook. What does it need to have?
1808	> Enough free hard drive space
1809
1810* You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works find for several weeks. However, one day you press the power button, the laptop does not hibernate.
1811
1812	Which of the following will best resolve this issue?
1813	> Free up disk space
1814
1815* A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard?
1816	> Spray repressed air between the keys
1817
1818* Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
1819
1820	Which tool will help you troubleshoot this problem?
1821	> Multimeter
1822
1823* A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
1824
1825	Which of the following would be best to check before replacing the backlight?
1826	> Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
1827
1828* Vera has brought her notebook computer to you for repair. After listening to her describe it's symptoms, you hypothesize that the notebook may have been a malfunctioning keyboard.
1829
1830	Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO).
1831	> Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
1832	> Connect an external keyboard
1833
1834* A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit. (GPU).
1835
1836	Which of the following troubleshooting steps should be completed? (Select TWO).
1837	> Connect an external display device
1838	> Toggle the dual display function key
1839
1840* A technician is servicing a laptop that works properly when the power adapter is plugged in. Event hough the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
1841
1842	Which of the following actions should the technician perform?
1843	> Replace the laptop battery
1844
1845* A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would best help the technician diagnose the problem?
1846	> Toggle the touchpad function key
1847
1848* A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the most simple way to power down the laptop?
1849	> Hold down the power button for several seconds
1850
1851* A technician is replacing a hard drive in a laptop. Which of the following is the first action the technician should perform before opening the case?
1852	> Review the laptop manufacturer's documentation
1853
1854* After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday.
1855
1856	What should you do first?
1857	> Have him verify that the wireless card's hardware switch is in the on position.
1858
1859* You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. WHen you boot into Windows, you do not see a Bluetooth adapter listed in device manager.
1860
1861	Which of the following would be best to perform first?
1862	> Enable Bluetooth in the BIOS/UEFI configuration
1863
1864* In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
1865
1866	Which of the following actions would most likely stop the mouse from drifting?
1867	> Access the BIOS/UEFI configuration and disable the USB printer option
1868
1869* You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
1870
1871	Which of the following actions would most likely fix this issue?
1872	> Recalibrate the digitizer pad
1873
1874* A user is trying to log into windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
1875
1876	Which of the following is most likely causing the problem?
1877	> She has turned num lock on, causing the keyboard to register numbers instead of letters.
1878
1879* You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
1880
1881	Which of the following is the best step to try first?
1882	> Plug in an external monitor
1883
1884* The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
1885
1886	Which of the following types of mobile devices should you tell them to search for?
1887	> Wearble devices
1888
1889* Which component within a tablet device measures acceleration horizontally and vertically at the same time?
1890	> Gyroscope
1891
1892* You are currently managing a few apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
1893	> ARM
1894
1895* Which features allows a tablet to recognize multiple finger touches at the same time?
1896	> Multi-touch
1897
1898* Match the mobile operating systems on the left with the description on the right:
1899	
1900	- Closed source and second most popular mobile device operating system
1901		> iOS
1902	- Device manufacturers are countless
1903		> Android
1904	- Open source and most popular mobile device operating system
1905		> Android
1906	- Device manufacturers include Microsoft, Samsung, and HTC
1907		> Windows
1908	- Devices solely designed and developed by Apple
1909		> iOS
1910	- Closed source and third most popular mobile device operating system
1911		> Windows
1912
1913* When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
1914
1915	Which of the following technologies is used to detect thid device movement? (Select TWO).
1916	> Gyroscope
1917	> Accelerometer
1918
1919* Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
1920
1921	Which of the following mobile devices could replace the smartphone navigation application, could provide map converage when internet connectivity is lost, and not require a data plan?
1922	> A GPS-enabled personal navigation device
1923
1924* A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
1925
1926	Which of the following connection types is being used?
1927	> Lightning
1928
1929* While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
1930
1931	Which of the following connection types is most likely being used?
1932	> Hotspot
1933
1934* A technician is tasked with configuring a mobile device to connect securely to the company network when the device is being used at off-site locations where only internet connectivity is available.
1935
1936	Which of the following should the technician configure?
1937	> VPN
1938
1939* You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things such as making payments at a checkout counter.
1940
1941	Which of the following technologies is being used in these phones?
1942	> NFC chips
1943
1944* Mobile devices can connect to the internet and other devices using a variety of connection types.
1945
1946	- A physical location where you can obtain wireless internet access using a WLAN
1947		> Hotspot
1948	- A connector used to emulate cryptographic smart card functionalities
1949		> NFC
1950	- Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks
1951		> Mobile VPN
1952	- Allows you to share the internet connection of a phone with a laptop
1953		>Tethering
1954	- A wireless technology standard for exchanging data over short distances
1955		> Bluetooth
1956
1957* You have just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your windows 10 PC to the device.
1958
1959	How can you connect the device to the PC? (Select two. Each option is a complete solution.)
1960	> USB cable
1961	> Wi-Fi wireless connection
1962
1963* You have subscibed to a cloud-based service to synchronize data between your mobile deviec and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
1964
1965	What is this process called?
1966	> Mutual authentication
1967
1968* A company is considering providing smartphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
1969
1970	Which of the following data synchronization methods is being considered?
1971	> Synchronization to the cloud
1972
1973* A technician is tasked to add a valid certificate to a mobile device so that the encrypted emails can be opened. Which of the following email protocols is being used?
1974	> S/MIME
1975
1976* You currently use the exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
1977
1978	Which of the following BEST describes whether this task can be accomplished?
1979	> You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols.
1980
1981* Which of the following protocols can be enabled so email is encrypted on a mobile device?
1982	> SSL
1983
1984* You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
1985
1986	What should you do? (Select TWO. Each option is part of the complete solution.)
1987	> Disable the simple passcode option
1988	> Enable the Erase Data option
1989
1990* Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO).
1991	> Keep the operating system up to date
1992	> Lock the screen with some form of authentication
1993
1994* Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE.)
1995	> A screen lock
1996	> Remote wipe
1997	> Locator application
1998
1999* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
2000
2001	Which category do apps fall under if they have been signed with a certificate?
2002	> Trusted
2003	What category do apps fall under if they have not been reviewed, approved, and signed with a certificate?
2004	> Untrusted
2005
2006* You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen.
2007
2008	Which of the following solutions should you use? (Select TWO.)
2009	> Mobile device management software that performs full device encryption
2010	> Mobile device management software that performs remote wipes
2011
2012* Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
2013	> Biometric
2014
2015* After entering a user ID and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
2016
2017	Which of the following digital security methods is being used?
2018	> Multifactor authentication
2019
2020* A user is choosing a method to secure a mobile device. Which of the following types of screen locks is LEAST secure?
2021	> swipe lock
2022
2023* A mobile device has poor performance and is slow to respond to touch inputs. After troubleshooting, a technician decides to perform a factory reset.
2024
2025	Which of the following actions should a technician take before doing so?
2026	> Back up all data to an attached computer or a could backup service
2027
2028* A user has configured his mobile device to unlock using facial recognition. Which of the following methods for securing a mobile device is being used?
2029	> Biometric authentication
2030
2031* A mobile device user is comparing methods for securing his device. Which of the following methods for securing a mobile device can affect the device's performance?
2032	> Full device encryption
2033
2034* A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
2035	> Check the tablet for unauthorized root access
2036
2037* Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
2038
2039	Which of the following is the most likely cause of these messages?
2040	> Unintended Wi-Fi connections
2041
2042* A technician suspects that data is being leaked from a tablet. Which of the following is the best to troubleshoot this issue?
2043	> App scanner
2044
2045* A technician suspects that an app on a tablet device may be surreptitiously using the camear without permission.
2046
2047	Which of the following would be the best way to troubleshoot this issue?
2048	> Run an anti-malware scan
2049
2050* A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
2051
2052	Which of the following actions will correct the misalignment?
2053	> Calibrate the touchscreen
2054
2055* A technician finds that after restoring the operating system on a mobile device, the touch screen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
2056
2057	Which of the following would best correct this problem?
2058	> Screen calibration
2059
2060* A company executive has just bought a new android mobile device. She wants you to help her make sure it is protected from malware threats.
2061
2062	What options are available and important to use to protect android devices? (Select TWO.)
2063	> App reviews and ratings will help you choose an effective anti-virus app
2064	> Anti-virus apps are available for purchase from Android app stores
2065
2066* Why is it important to have your mobile device charger plugged in while it is receiving an operating system upgrade?
2067	> If the battery dies during the update, the operating system could become corrupted.
2068
2069* What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
2070	> Configure your device to remotely back up important data to the cloud
2071
2072* You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
2073
2074	Which of the following best describes what would happen to your iPad if you disconnect it before the operating system update is complete?
2075	> If you disconnect during the update, teh operating system could become corrupted.
2076
2077* Your iPad is configured to do remote backups everyday to iCloud. Which conditions are required for the iCloud backup to take place? (Select THREE)
2078	> The iPad has to have an internet connection
2079	> The iPad screen has to be locked
2080	> The iPad has to be plugged into a power source
2081
2082* A technician is assiting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts tht brightness setting.
2083
2084	Which of the following actions should the technician perform first? (Choost TWO)
2085	> Adjust the adaptive or automatic brightness control
2086	> Adjust the battery saver setting
2087
2088* Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworkers hotspot, but is still unable to connect to the internet.
2089
2090	Which of the following is the most likely cause of the problem?
2091	> Airplane mode has been set up on the tablet
2092
2093* Travis, a long-haul truck driver, reports that when driving on remote highways, his smartphone battery drains faster tha normal, and his phone calls often cut out.
2094
2095	Which of the following is the most likely reason for the fast battery drain?
2096	> Signal drop or weak signal
2097
2098* Joe has been issued a company-owned tablet. He finds that the performance decreases after a few hours of use. After he power-cycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
2099
2100	Which of the followins is the best action to troubleshoot the problem?
2101	> Check the number apps that are running
2102
2103* For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
2104
2105	Which of the following is the best step the user can take to fix this problem?
2106	> Reset to factory default
2107
2108* After a user checks the volume settings and makes sure its not muted, sound still isn't coming from the internal speaker on a tablet device.
2109
2110	Which of the following is most likely the reason?
2111	> The audio output is being directed to a Bluetooth speaker
2112
2113* A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
2114	> Determine whether the battery is warped or swollen
2115[CHAPTER 8]
2116
2117[CHAPTER 9]
2118* A manufacturing company has customized a computer application that supervisor to track line worker efficiency. Supervisors will interact with the application within and between work areas and will also use the laptop while sitting at their
2119
2120	Which of the following laptop features would BEST minimize the awkward move carrying a bulky laptop with a hinged display providing the flexibility to use device at a desk?
2121	> A rotating or removable screen
2122
2123* A sales person typically carries a laptop computer to several offsite customer me each day, but needs the flexibilty to quickly attach other peripherals and charge the battery while at their office desk.
2124
2125	Which of the following laptop features would BEST meet these requirements?
2126	> A laptop docking station
2127
2128* A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
2129
2130	Which of the following laptop ports or connections can be used to add this display device?
2131	> DisplayPort using a DisplayPort-to-HDMI cable
2132	> USB port using a USB-to-HDMI adapter
2133
2134* When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
2135
2136	Which of the following options is the quickest way to make the change?
2137	> Toggle the dual display function key on the laptop
2138
2139* A user opens a help desk ticket to replace a laptop keyboard. The user reports the cursor randomly moves when typing using the laptop keyboard, causing the user frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard.
2140
2141	Which of the following actions would mitigate the problem?
2142	> Use the special function key to disable the touchpad when the laptop keyboard is used
2143
2144* Which of the following are characteristics of the ExpressCard /54 form factor?
2145	> L shape
2146	> 34mm wide at the connector
2147
2148* You laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO)
2149	> YOu can use an ExpressCard /34 card or an ExpressCard /54 in the laptop
2150	> Compatible ExpressCards for the laptop include cards that are rectangular shaped
2151
2152* Which of the following input devices uses a stylus?
2153	> Digitizer
2154
2155* Which of the following is an extra button or knob on a laptop that moves the mouse cursor?
2156	> Pointing Stick
2157
2158* A user needs to use her laptop to give a presentation using a video projector. She is asking you how to switch the display to the external monitor port on her laptop.
2159
2160	What should you tell her?
2161	> Press and hold the Fn key; then press the monitor function key (image of a monitor on it)
2162
2163* Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
2164	> Docking station
2165
2166* Which of the following is a 172-pin DIMM often used in laptops?
2167	> MicroDIMM
2168
2169* Which feature makes it possible to close some notebook computers and still use the touchscreen?
2170	> 180 degree rotating touchscreen
2171
2172* A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
2173	> Around the laptop's bezel
2174
2175* A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
2176
2177	Which of the following processes will seat the module in the slot?
2178	> Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the slide hold-down clips snap into place
2179
2180* A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network and the replacement part will take two days to arrive.
2181
2182	Which of the following solutions will connect the laptop to the company's wired network?
2183	> Use a USB-to-RJ45 dongle and connect to a wall jack with an ethernet cable
2184
2185* A technician is tasked with replacing an internal hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
2186	> The hard drive's form factor
2187
2188* A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
2189	> Replace the internal wireless card
2190
2191* After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does.
2192
2193	Before opening the laptop case to recheck the connection, which of the following should the technician perform?
2194	> Unplug the USB mouse and recheck touchpad movements
2195
2196* The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
2197
2198	What is your best option?
2199	> Buy a docking station for your notebook
2200
2201* As an IT technician, you are often asked to work on laptop computers that include wireless network cards.
2202
2203	Which of the following is the most commonly used type of card for these internal wireless adapters?
2204	> Mini-PCI
2205
2206* An internal laptop keyboard is generally connected to the laptop's system board using a:
2207	> Ribbon cable
2208
2209* You have a notebook computer with a built-in wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
2210
2211	What can you use to connect to the wireless network? (Select TWO.)
2212	> Insert an ExpressCard wireless network card
2213	> Insert a wireless USB network card
2214
2215* You need to replace the video card in a laptop. What is the first step?
2216	> Find a service manual with correct disassembly procedures
2217
2218* Which type of interface is typically used for internal wireless networking cards in the laptops?
2219	> Mini-PCI
2220
2221* You need to replace the hard disk in your laptop computer. Which of these hard drive sizes would you likely choose for the laptop?
2222	> 2.5"
2223
2224* You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
2225
2226	Which of the following BEST describes the type of display you are working with?
2227	> An LCD display that uses CCFL backlighting
2228
2229* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
2230
2231	Which of the following is the MOST likely cause? (Select TWO).
2232	> The inverter in the LCD assembly has malfunctioned
2233	> The cold cathode fluorescent lamp has burned out and needs to be replaced
2234
2235* A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
2236
2237	Which of the following actions will correct the misalignment?
2238	> Calibrate the touchscreen
2239
2240* A technician finds that after restoring the operating system on a mobile device, the touchscreen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
2241
2242	Which of the following would BEST correct the problem?
2243	> Screen calibration
2244
2245* A company executive has just bought a new Android mobile device. She wants you to help her make sure that it is protected from malware threats.
2246
2247	What options are available and important to use to protect Android devices? (Select TWO.)
2248	> Anti-virus apps are available for purchase from android app stores
2249	> App reviews and ratings will help you choose an effective anti-virus app
2250
2251* Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?
2252	> If the battery dies during the update, the operating system could become corrupted
2253
2254* What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
2255	> Configure your device to remotely back up important data to the cloud
2256
2257* You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
2258
2259	Which of the following BEST describes what would happen to your iPad if you disconnect it before the operating system update is complete?
2260	> If you disconnect during the update, the operating system could become corrupted
2261
2262* Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place? (Select THREE)
2263	> The iPad has to have an internet connection
2264	> The iPad has to be plugged into a power source
2265	> The iPad screen has to be locked
2266
2267* A technician is assisting Ann, who reports that the display on her company issused smartphone is too dim to read in a dark room, even after she adjusts the brightness setting.
2268
2269	Which of the following actions should the technician perform FIRST? (Select TWO)
2270	> Adjust the battery saver setting
2271	> Adjust the adapative or automatic brightness control
2272
2273* Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet.
2274
2275	Which of the following is the MOST likely cause of this issue?
2276	> Airplane mode has been set on the tablet
2277
2278* Travis, a longhaul truck driver, reports that when driving on remote highways, his smartphone battery drains faster than normal, and his phone calls often cut out.
2279
2280	Which of the following is the MOST likely reason for the fast battery drain?
2281	> Signal drop or weak signal
2282
2283* Joe has been issued a company owned tablet. He finds that the performance decreases after a few hours of use. After he powercycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
2284
2285	Which of the following is the BEST action to troubleshoot the problem?
2286	> Check the number of apps that are running
2287
2288* For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
2289
2290	Which of the following is the BEST step the user can take to fix this problem?
2291	> Reset to factory default
2292
2293* After a user checks the volume settings and makes sure it's not muted, sound still isn't coming from the internal speaker on a tablet device.
2294
2295	Which of the following is MOST likely the reason?
2296	> The audio output is being directed to a Bluetooth speaker
2297
2298* A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
2299	> Determine whether the battery is warped or swollen
2300
2301* Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
2302	> Lithium ion (LIB)
2303
2304* Which of the following battery types has the greatest need to be completely drained before being recharged?
2305	> Nickel cadmium (NiCad)
2306
2307* From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc). It is time to leave the office and make the two hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open Control Panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
2308
2309	Which of the following power settings MUST you choose to prevent the same problem in the future?
2310	> Which I close the lid: Hibernate
2311
2312* You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (Select TWO)
2313	> Go to settings > System > Power & Sleep
2314	> In the notification area, double-click the battery icon. Click Power Options.
2315
2316* Which ACPI power state retains the contents in RAM, but turns all other components off?
2317	> Suspend
2318
2319* You want to use Hibernation on your Windows notebook. What does it need to have?
2320	> Enough free hard drive space
2321
2322* You have just purchased a used laptop, and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you conigure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate.
2323
2324	Which of the following will BEST resolve this issue?
2325	> Free up disk space
2326
2327* A technician is tasked with repairing a laptop with sticking keys. Which of the following actions should the technician perform before replacing the keybaord?
2328	> Spray compressed air between the keys
2329
2330* Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
2331
2332	Which tool wil help you troubleshoot this problem?
2333	> Multimeter
2334
2335* A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
2336
2337	Which of the following would be BEST to check before replacing the backlight?
2338	> Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
2339
2340* Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard.
2341
2342	Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO)
2343	> Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
2344	> Connect an external keyboard
2345
2346* A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU).
2347
2348	Which of the following troubleshooting steps should be completed? (Select TWO)
2349	> Toggle the dual display function key
2350	> Connect an external display device
2351
2352* A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
2353
2354	Which of the following actions should the technician perform?
2355	> Replace the laptop battery
2356
2357* A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem?
2358	> Toggle the trouchpad function key
2359
2360* A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks.
2361
2362	Which of the following is the SIMPLEST way to power down the laptop?
2363	> Hold down the power button for several seconds
2364
2365* A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case?
2366	> Review the laptop manufacturer's documentation
2367
2368* After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday.
2369
2370	What should you do first?
2371	> Have him verify that the wireless card's hardware switch is in the On position
2372
2373* You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Blueooth adapter listed in Device Manager.
2374
2375	Which of the following would be BEST to perform first?
2376	> Enable Bluetooth in the BIOS/UEFI configuration
2377
2378* In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
2379
2380	Which of the following actions would MOST likely stop the mouse from drifting?
2381	> Access the BIOS/UEFI configuration and disable the USB pointer option
2382
2383* You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
2384
2385	Which of the following actions would MOST likely fix this issue?
2386	> Recalibrate the digitizer pad
2387
2388* A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
2389
2390	Which of the following is MOST likely causing this problem?
2391	> She has turned Num Lock on, causing the keyboard to register numbers instead of letters
2392
2393* You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
2394
2395	Which of the following is the BEST step to try first?
2396	> Plug in an external monitor
2397
2398* The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
2399
2400	Which of the following types of mobile devices should you tell them to search for?
2401	> Wearable devices
2402	
2403* Which component within a tablet device measures acceleration horizontally and vertically at the same time?
2404	> Gyroscope
2405
2406* You are currently managing a few Apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
2407	> ARM
2408
2409* Which feature allows a tablet to recognize multiple finger touches at the same time?
2410	> Multi-touch
2411
2412* Closed source and second most popular mobile device operating system
2413	> iOS
2414
2415* Device manufacturers are countless
2416	> Android
2417
2418* Open source and most popular mobile device operating system
2419	> Android
2420
2421* Device manufacturers include Microsoft, Samsung, and HTC.
2422	> Windows
2423
2424* Devices solely designed and developed by Apple
2425	> iOS
2426
2427* Closed source and third most popular mobile device operating system
2428	> Windows
2429
2430* When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
2431
2432	Which of the following technologies is used to detect this device movement? (Select TWO)
2433	> Accelerometer
2434	> Gyroscope
2435
2436* Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
2437
2438	Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?
2439	> A GPS-enabled personal navigation device
2440
2441* A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
2442
2443	Which of the following connection types is being used?
2444	> Lightning
2445
2446* While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
2447
2448	Which of the following connection types is MOST likely being used?
2449	> Hotspot
2450
2451* A technician is tasked with configuring a mobile device to connect securely to the company network when the device is used at offsite locations where only internet connectivity is available.
2452
2453	Which of the following should the technician configure?
2454	> VPN
2455
2456* You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter.
2457
2458	Which of the following technologies is being used in these phones?
2459	> NFC chips
2460
2461* A physical location where you can obtain wireless internet access using a WLAN
2462	> Hotspot
2463
2464* A connector used to emulate cryptographic smart card functionalities
2465	> NFC
2466
2467* Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks.
2468	> Mobile VPN
2469
2470* Allows you to share the internet connection of a phone with a laptop
2471	> Tethering
2472
2473* A wireless technology standard for exchanging data over short distances
2474	> Bluetooth
2475
2476* You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 10 PC to the device.
2477
2478	How can you connect the device to the PC? (Select TWO) (Each option is a complete solution)
2479	> USB cable
2480	> Wi-Fi wireless connection
2481
2482* You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
2483
2484	What is this process called?
2485	> Mutual authentication
2486
2487* A company is considering providing smarphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
2488
2489	Which of the following data synchronization methods is being considered?
2490	> Synchronization to the cloud
2491
2492* A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened.
2493
2494	Which of the following email protocols is being used?
2495	> S/MIME
2496
2497* You currently use the Exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
2498
2499	Which of the following BEST describes whether this task can be accomplished?
2500	> You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols
2501
2502* Which of the following protocols can be enabled so email is encrypted on a mobile device?
2503	> SSL
2504
2505* You use productivity apps on your iPad tablet device while traveling between client sites. You're converned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alphanumeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
2506
2507	What should you do? (Select TWO) (Each option is part of the complete solution)
2508	> Enable the Erase Data option
2509	> Disable the Simple Passcode option
2510
2511* Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infect by a virus? (Select TWO)
2512	> Lock the screen with some form of authentication
2513	> Keep the operating system up to date
2514
2515* Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE)
2516	> Remote wipe
2517	> Locator application
2518	> A screen lock
2519
2520* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
2521
2522	Which category do apps fall into if they have been signed with a certificate?
2523	> Trusted
2524
2525* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
2526
2527	What category do apps fall into if they have note been reviewed, approved, and signed with a certificate?
2528	> Untrusted
2529
2530* You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or gets it stolen.
2531
2532	Which of the following solutions should you use? (Select TWO)
2533	> Mobile device management software that performs remote wipes
2534	> Mobile device management software that performs full device encryption
2535
2536* Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
2537	> Biometric authentication
2538
2539* After entering a user id and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
2540
2541	Which of the following digital security methods is being used?
2542	> Multifactor authentication
2543
2544* A user is choosing a method to secure a mobile device. Which fo the following types of screen locks is LEAST secure?
2545	> Swipe lock
2546
2547* A mobile device has poor performance and is slow to respond to screen inputs. After troubleshooting, a technician decides to perform a factory reset.
2548
2549	Which of the following actions should a technician take before doing so?
2550	> Back up all data to an attached computer or a cloud backup service
2551
2552* A user has configured his mobile device to unlock facial recognition. Which of the following methods for securing a mobile device is being used?
2553	> Biometic authentication
2554
2555* A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?
2556	> Full device encryption
2557
2558* A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
2559	> Check the tablet for unauthorized root access
2560
2561* Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
2562
2563	Which of the following is the MOST likely cause of these messages?
2564	> Unintended Wi-Fi connections
2565
2566* A technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue?
2567	> App scanner
2568
2569* A technician suspects that an app on a tablet device amy be surreptitiously using the camera without permission.
2570
2571	Which of the following would be the BEST way to troubleshoot this issue?
2572	> Run an anti-malware scan
2573
2574* A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location.
2575
2576	What should you do?
2577	> Check to see if the wireless adapter is switched off
2578
2579* Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system.
2580
2581	What should you do?
2582	> Configure the laptop with a biometric fingerprint scanner
2583	> Secure the laptop to the desk using a cable lock
2584
2585* Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory.
2586
2587	What are these modules sometimes called?
2588	> MicroDIMMs
2589
2590* Which type of interface is most commonly used for internal hard disks in notebook systems?
2591	> SATA
2592
2593* The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
2594	> Converts AC power to DC power
2595
2596* You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer.
2597
2598	Which of the following should you do after powering down the system? (Select TWO)
2599	> Remove the battery
2600	> Unplug the AC power
2601
2602* You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (Select TWO)
2603	> Open a panel on the bottom of the notebook
2604	> Remove the keyboard
2605
2606* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined the backlight isn't working.
2607
2608	Which of the following could be the cause?
2609	> The LCD cutoff switch is stuck in the Off position
2610
2611* A user in sales cannot get hit laptop to display through a projector. He sees the screen output ont he built-in display, but the video is not being seen on the projector.
2612
2613	What should you do first?
2614	> Use the Fn key to redirect display to the external video port
2615
2616* Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge drops below 5%.
2617
2618	What shoulds be your first step to correct this problem?
2619	> Calibrate the battery
2620
2621* You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everythign works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card.
2622
2623	What would most likely resolve this problem?
2624	> Reconnect the antenna connections
2625
2626* You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook.
2627
2628	Which of the following could be the cause?
2629	> Failed backlight
2630
2631* A panicked user comes to you at the support desk and asks you to come to his office because his notebook has no power. He's positive that his battery has completely failed because he came in this morning and there is no power at all to his laptop. He left it plugged in on his desk all night, but it will not turn on. He has an important presentation to make in a couple of hours and insists that you bring a replacement battery.
2632
2633	What troubleshooting steps should you do before replacing the battery? (Select TWO)
2634	> Make sure the AC cord is securely plugged into both the wall outlet and the power adapter
2635	> Make sure the DC cord from the power adapter is plugged firmly into the notebook power connector
2636
2637* A user recently used her notebook to make a presentation that required her to display her screen from a projector in the conference room. She is now back at her desk, her notebook is still on, but the display is blank.
2638
2639	What should you do first to try to restore the display?
2640	> Use the Fn keys to toggle the display output to the laptop monitor
2641
2642* If a notebook is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced? (Select TWO)
2643	> Connect an external keyboard
2644	> Check for special keyboard functions that could be enabled that may cause some keys to perform alternate tasks
2645
2646* If a notebook computer with an intergrated wireless network adapter shows that there is no wireless network connection, what should you check first?
2647	> Make sure the switch that turns the wireless network card on and off is in the On position
2648[CHAPTER 9]
2649
2650[CHAPTER 10]
2651* You are purchasing several PC systems that will be used as thin clients in a large organization.
2652
2653	Which hardware selection criteria would be most important for this system?
2654	> Gigabit Ethernet adapter
2655
2656* You want to purchase a home theater. Which hardware selection criteria would be most important for this system? (Select TWO).
2657	> Video card with HDMI output
2658	> HTPC form factor
2659
2660* You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machines for app testing.
2661
2662	Which criteria should be included in your design for this system? (Select TWO).
2663	> 64-bit processer with 6 cores
2664	> RAM configured to run in triple-channel mode
2665
2666* You are purchasing a PC system that will be used as a file and printer server in a small business.
2667
2668	Which hardware selection criteria would be most important for this system? (Select TWO).
2669		> RAID 1+0 array
2670		> 64-bit multi-core processor
2671	
2672* You have been tasked with designing a workstation that will run VMware Workstation virtualization software. It will be used by a software engineer to run virtual machines for application development and testing.
2673
2674	Which criteria should be includede in your design for this system? (Select TWO).
2675	> 64-bit processor with 8 cores
2676	> RAM configured to run in quad-channel mode
2677
2678* You want to purchase a home theater computer system. Which hardware selection criteria would be most important for this system? (Select TWO).
2679	> HTPC form factor
2680	> Video card with HDMI output
2681
2682* You are purchasing a PC system that will be used as a file and print server in a small business.
2683
2684	Which hardware selection criteria would be most important for this system? (Select TWO).
2685	> RAID 1+0 array
2686	> 64-bit multicore processor
2687
2688* You own a custom PC retail store. A small business client asks you to build three workstations for her organization: Virtualization Workstation, Video Editing Workstation, Thin Client PC
2689
2690	Drag and drop each workstation type onto the most appropriate PC hardware on the left.
2691	> Virtualization Workstation
2692		> AMD 12-core
2693		> 4 GHz CPU
2694		> 4 TB SATA HD
2695		> 32 GB DDR4 RAM
2696		> HAV
2697	> Video Editing Workstation
2698		> Intel Core i7 sixcore
2699		> 3.4 GHz CPU
2700		> 2 TB SSD SATA HD
2701		> 16 GB DDR4 RAM
2702		> Video capture card
2703	> Thin Client PC
2704		> Intel Celeron dual-core
2705		> 2.7 GHz CPU
2706		> 500 GB SATA HD
2707		> 2 GB DDR3 RAM
2708		> Few or no applications installed
2709
2710* You are a PC technician for a national computer retailer. A customer asks you to build three custom computers for him to use at his home office: Gaming PC, Home Office Server, Thick Client Workstation
2711
2712	Drag and drop each workstation type onto the most appropriate PC hardware on the left. Each workstation type can be used more than once.
2713	> Home Office Server
2714		> 2 TB RAID 5 disk array
2715		> 600 W power supply
2716		> No audio adapter
2717		> Integrated video adapter
2718	> Gaming PC
2719		> 1000 W power supply
2720		> 1 TB SATA HD
2721		> Dual SLI 6 GB PCIe video adapter
2722		> 5.1 channel surround sound adapter
2723		> Liquid CPU cooler
2724	> Thick Client Workstation
2725		> 400 W power supply
2726		> 500 GB SATA HD
2727		> 512 MB PCIe video adapter
2728		> Basic desktop applications installed
2729	
2730* You are a PC technician for a national computer retailer. A business customer asks you to build three custom computers to be used by employees at a branch office: CAD / CAM Design Workstation, Home Theater PC, Virtualization Workstation
2731
2732	Drag and drop each workstation type onto the most appropriate PC hardware on the left. Each workstation type can be used more than once
2733	> CAD / CAM Design Workstation
2734		> 6 GB GDDR5 PCIe video adapter
2735		> 32 GB PC42130 DDR4 ECC RAM
2736		> 1 TB SATA HD
2737	> Home Theater PC (HTPC)
2738		> HDMI output
2739		> Compact form factor
2740		> 5.1 channel surround sound adapter
2741		> TV tuner adapter
2742		> Remote control
2743	> Virtualization Workstation
2744		> 32 GB PC42130 DDR4 RAM
2745		> 4 TB SATA HD
2746		> Integrated video adapter
2747
2748* You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role.
2749
2750	Drag and drop the most appropriate list of components on the left to the system type on the right that needs those components to accomplish the work it is expected to do. (One list of components will not be the most appropriate for any of the systems listed on the right)
2751	> Home Office Server
2752		> 2 TB RAID 5 disk array
2753		> 600 W power supply
2754		> No audio adapter
2755		> Integrated video adapter
2756	> Gaming PC
2757		> 1000 W power supply
2758		> 1 TB SATA HD
2759		> Dual SLI 6 GB PCIe video adapters
2760		> 5.1 channel surround sound adapter
2761		> Liquid CPU cooler
2762	> Home Theater PC
2763		> HDMI output
2764		> Compact form factor
2765		> 5.1 channel surround sound adapter
2766		> TV tuner adapter
2767	> Virtualization Workstation
2768		> AMD 12-core
2769		> 4 GHz CPU
2770		> 4 TB SATA HD
2771		> 32 GB DDR4 RAM
2772		> Hardware-assisted virtualization
2773	> Thin Client Workstation
2774		> Intel Celeron dual-core
2775		> 2.7 GHz CPU 
2776		> 500 GB SATA HD
2777		> 2 GB DDR3 RAM
2778		> Few or no applications installed
2779	> Audio/Video Editing Workstation
2780		> Intel Core i7 six-core
2781		> 3.4 GHz CPU
2782		> 2 TB SSD SATA HD
2783		> 16 GB DDR4 RAM
2784		> High-end audio adapter with speaker system
2785		> High-end video adapter with dual displays
2786
2787* You have a computer currently running Windows 7. Which of the following reasons would justify performing a clean installation of Windows 10 on the system instead of an upgrade?
2788	> You want to dual-boot both operating systems
2789
2790* You are preparing for an installion of 64-bit Windows 10 on a computer that is currently running a 64-bit version of Windows 7. You perform a hardware inventory on the coputer and note the following: 2.0 GHz Processor, 200 GB Free Hard Drive Space, 1 GB RAM, 18x DVD drive, 100 Mbps NIC
2791
2792	You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 7. What should you do?
2793	> Upgrade to at least 2 GB of RAM
2794
2795* You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. You want to install Windows 10 on this system. You need to use the edition of Windows 10 that will use the full 6 GB of available RAM.
2796
2797	What should you do?
2798	> Install Windows 10 64-bit Enterprise edition
2799
2800* You have a workstation running Windows Vista Business edition that you would like to upgrade to Windows 10 Enterprise edition. You want to perform the upgrade with the least amount of effort and cost.
2801
2802	What should you do?
2803	> Purchase a full version of Windows 10
2804	> Perform a custom installation
2805
2806* You're about to begin an upgrade of a Windows 7 workstation to Windows 10. What should you do before beginning? (Select TWO)
2807	> Create a system backup of the hard drive prior to running the upgrade
2808	> Verify that the computer meets the minimum requirements
2809
2810* You manage the desktop computers at a company. You are in charge of 100 computers, all of which run Windows 7. You want to upgrade all computers to Windows 10. Prior to the upgrade, you need to verify the compatibilty of each computer with Windows 10.  You want to gather the necessary information as quickly as possible.
2811
2812	What should you do?
2813	> Use the Microsoft Assessment and Planning Toolkit (MAP)
2814
2815* You have a computer with a 64-bit dual-core processor that runs the 32-bit version of Windows 7 Professional edition.  You would like to upgrade to the 64-bit version of Windows 10 Professional. You want to perform the upgrade with the least amount of effort possible.
2816
2817	Which of the following steps are required to accomplish this? Select TWO.
2818	> Get 64-bit drivers for all hardware
2819	> Perform a clean installation
2820
2821* You have a workstation running a 64-bit version of Windows 8.1 Professional that you would like to upgrade to Windows 10 Professional. You want to perform the upgrade with the least amount of effort and cost.
2822
2823	What should you do?
2824	> Purchase a 64-bit upgrade version of Windows 10
2825	> Perform an inplace upgrade
2826
2827* You want to upgrade your Windows 7 Professional computer to Windows 10 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a 2.0 GHz dual-core processor, a 128 GB solid state drive, and a video adpater with 128 MB RAM and DirectX 9 support. You want to install the 64-bit version of Windows 10.
2828	> Add more memory
2829
2830* Match the Windows version on the left with the appropriate system requirements or features on the right. Each Windows version may be used only once.
2831	> Windows Vista
2832		> 800 MHz processor
2833	> Windows 7
2834		> 1 GHz processor (support for PAE, NX, and SSE2 not required)
2835	> Windows 8/8.1
2836		> Metro design interface
2837	> Windows 10
2838		> 2 GB RAM for a 64-bit system
2839
2840* Match each Windows version on the left with its associated features on the right. Each Windows version can be used once, more than once, or not at all.
2841	> Windows Vista
2842		> Windows Sidebar 
2843	>Windows 7
2844		> Enhanced Aero features including Snap, Shake, and Peek
2845		> Introduced the Libraries feature
2846	> Windows 8/8.1
2847		> Start Screen similar to the Windows Phone
2848		> Metro design interface
2849	> Windows 10
2850		> Free upgrade available
2851		> Microsoft Edge web browser
2852
2853* You have been asked to install Windows 7 on 10 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware.
2854
2855	Which method should you use to reduce the installation time and the effort you need to spend?
2856	> Unattended
2857
2858* Your supervisor recently purchased 100 desktop computer systems and 100 new Windows 10 licenses for your organization's Accounting department. She received a single Windows 10 installation disc with the licenses.
2859
2860	Which of the following would be the best installation methods to use? (Select TWO)
2861	> Install one system and image it to the other systems
2862	> Use a network installation
2863
2864* Which installation method is best for large numbers of computers that share the same hardware configuration? (Select TWO)
2865	> Disk image
2866	> Network installation
2867
2868* You want to install Windows on a mirrored disk array. You run the motherboard disk configuration utility and create the RAID 1 array, then configure the system to boot from the Windows installation disc. The installation starts but does not detect the RAID array.
2869
2870	What should you do?
2871	> During the install, browse to and select the appropriate driver for your RAID controller when prompted where you want to install Windows
2872
2873* You need to install Windows 10 on a new computer system that uses a SATA SSD device to store data. What should you do to complete this installation?
2874	> Install Windows in the same way you would a system that uses a standard hard disk drive
2875
2876* You recently purchased a copy of Windows 10 from a retail store. However, the system you want to install Windows on doesn't have an optical drive.
2877
2878	What is the best option to install Windows in this scenario?
2879	> Use the Windows 7 USB/DVD Download Tool to copy the installation files to a USB flash drive
2880
2881* You're formatting a newly installed hard disk with Disk Management and are at the point where you need to select the type of file system to be used.
2882
2883	Which of the following scenarios would require selecting the FAT32 file system?
2884	> You need the disk to be backwards compatible with older versions of Windows
2885
2886* You have a computer where a removable disk drive has been formatted with NTFS. You want the drive to use FAT32 to be compatible with more operating systems. The drive is currently configured using drive letter D:
2887
2888	What should you do?
2889	> Back up the data on the D: drive
2890	> Reformat the D: drive using FAT32
2891	> Restore the data
2892
2893* Under what conditions should you choose exFAT over FAT32 or NTFS? (Select TWO)
2894	> When formatting removable flash devices
2895	> When storing files larger than 4 GB in sized
2896
2897* Which of the following is an advantage of the exFAT file system over NTFS?
2898	> Lower memory and processor resource use
2899
2900* You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort.
2901
2902	What should you do?
2903	> Do nothing. Windows 7 can natively access exFAT file systems
2904
2905* You have a computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive.
2906
2907	Which file system should you choose?
2908	> FAT64
2909
2910* You are the network administrator for a small company. You purchase eight copies of Windows at a local retail outlet. You install Windows successfully on eight computers in the office. A month later you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers.
2911
2912	What should you do?
2913	> Instruct the employees to activate their Windows installation
2914
2915* You want to upgrade your Windows 7 system to Windows 10. You want to keep your personal settings intact and complete the upgrade as quickly as possible. You purchase an upgrade version of Windows and perform an inplace upgrade.
2916
2917	What should you do next?
2918	> Make sure that all installed applications run correctly
2919
2920* You have a computer that currently has Windows Vista installed. You want to upgrade the system to Windows 10. You want to retain as much of the application, user profile, and user data as possible. You want to perform the upgrade with the least amount of effort possible.
2921
2922	What should you do?
2923	> Run Scanstate in Windows Vista
2924	> Perform a clean (custom) installation of Window 10 on the existing hard drive
2925	> Boot into Windows 10 and reinstall all applications
2926	> Run Loadstate
2927
2928* You manage over 100 desktop computers, all currently running Windows Vista. You recently purchased replacement computers that have Windows 10 preinstalled. You want to move user data and settings from the old computers to the new computers.
2929
2930	What tool should you use?
2931	> User State Migration Tool
2932
2933* You have two computers: Computer A is running Windows Vista and Computer B is running Windows 10. You need to transfer user profile information and data files from Computer A to Computer B.
2934
2935	Which tools could you use to do this? (Select TWO) (Each answer is a complete solution)
2936	> User State Migration Tool (USMT)
2937	> Windows Easy Transfer
2938
2939* You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer running Windows Vista to the new computer.
2940
2941	How can you do this with the least amount of effort?
2942	> Run Windows Easy Transfer on the old computer and the new computer
2943	> Reinstall any applications
2944
2945* You have just purchased a new computer that runs Windows 7. You would like to transfer all of teh applications and user data from your old computer running Windows XP to the new computer.
2946
2947	How can you do this with the least amount of effort?
2948	> Run Windows Easy Transfer of the old computer and the new computer
2949	> Reinstall any applications
2950
2951* Your Windows 7 client systems are joined to the WestSim.com domain. To ensure correct time stamps are used, you need to verify that these clients are configured for themost appropriate time zone.
2952
2953	Which command can you use to do this?
2954	> w32tm /tz
2955
2956* Which term describes the layer of software that resides between the virtual operating system and the physical hardware it is running on in a virtualization environment?
2957	> Hypervisor
2958
2959* Which term refers to a software implementation of a computer system that executes programs like a physical machine?
2960	> Virual machine
2961
2962* The sales engineers in your organization use virtual machines to model deployments in the lab prior to actually implementing them in your customers' physical environments. You are concerned that a malicious insider could gain access to the sensitive data on these virtual machines.
2963
2964	What should you do? (Select TWO)
2965	> Disable the USB ports on the hypervisor hardware
2966	> Use file and folder permissions to restrict the access to the virtual hard disk files
2967
2968* You just created a snapshot of a virtual machine while it was running. What information is saved in the snapshot? (Select TWO)
2969	> The current contents of the virtual machine's CPU registers
2970	> The current contents of the virtual machine's RAM
2971
2972* Match the virtualization implementations on the left with the appropriate characteristic on the right. Each type of implementation may be used once, more than once, or not at all.
2973	> Full Virtualization
2974		> The virtual machine completely simulates a physical computer system
2975		> Operating systems do not need modification to run within virtual machines
2976	> Partial Virtualization
2977		> Only some of the components of a virtual machine are virtualized
2978	> Paravirtualization
2979		> Guest operating systems directly access hardware resources in the hypervisor host system
2980
2981* Match each cloud computing definition on the left with the appropriate characteristic on the right. Each characteristic may be used once, more than once, or not at all.
2982	> Private Cloud
2983		> Provides resources to a single organization
2984		> Keeps the organization data separate and secure from any other organization using the same service provider
2985	> Hybrid Cloud
2986		> Combines public, private, and community cloud resources from different service providers
2987	> Community Cloud
2988		> Designed to be shared by several organizations
2989	> Public Cloud
2990		> Provides computing resources that are accessible by the general public
2991
2992* Which of the following best describes the use of Libraries in Windows?
2993	> Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
2994
2995* Which of the following are true of Libraries? (Select TWO)
2996	> Each Library cfan contain multiple folders from different file system locations
2997	> A single folder can be added to multiple Libraries
2998
2999* You have created a custom Library using D:\Stats as the path to the Library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also still be accessible using the D:\ Reports folder
3000
3001	What should you do?
3002	> Include the D:\Reports folder in the Library
3003
3004* You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the default directory where the application will be installed?
3005	> %systemdrive%\Program Files (x86)
3006
3007* You need to install a 32-bit application on a 32-bit version of Windows 10. In which directory will the application be installed?
3008	> %systemdrive%\Program Files
3009
3010* You recently purchased a new computer running Windows 7 for your company's graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer.
3011
3012	Assuming the default directories were used during installation for both systems, which action is correct?
3013	> Copy the fonts from C:\WinNT\Fonts to C:\Windows\Fonts
3014
3015* You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and which environment variable stores the temporary directory path? (Select TWO)
3016	> %tmp%
3017	> C:\Users\username\AppData\Local\Temp
3018
3019* Where system root is the C: drive, what is the path to the system files that hold user profiles in Windows 10?
3020	> C:\Users\username
3021
3022* Where are fonts stored on a Windows 7 system?
3023	> %systemroot%\Fonts\
3024
3025* Which file system path is the default location for system files in Windows 10?
3026	> C:\Windows
3027
3028* Which of the following file extension types can be run from the command prompt? (Select THREE)
3029	> .bat
3030	> .com
3031	> .exe
3032
3033* Which command would you use to copy all files in a directory, including all subdirectories (as well as empty ones)?
3034	> xcopy /e
3035
3036* Which command lets you delete subdirectories in addition to files in the current directory?
3037	> rd /s
3038
3039* What does the rd command do when used with the /q switch?
3040	> Will not prompt you to confirm deletions
3041
3042* Which option used with the copy command makes sure that all copies files are writted correctly after they have been copied?
3043	> /v
3044
3045* You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files.
3046
3047	Which copy command switch should you use?
3048	> /y
3049
3050* What does the /a switch used with the copy command indicate?
3051	> That the file is an ASCII text file
3052
3053* How do you set file attributes? (Select TWO)
3054	> Right-click the file, then select Properties
3055	> Use the attrib command
3056
3057* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3058	> R
3059
3060* Which of the following file extensions indicates a Windows system file? (Select TWO)
3061	> .vxd
3062	> .dll
3063
3064* You want to set the encryption attribute for the C:\payroll.xls file. What should you do?
3065	> Edit the properties of the file in Windows Explorer
3066
3067* What does the following command do? attrib +s +r a myfile.dll
3068	> Adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute to the file myfile.dll
3069
3070* How can you reformat a drive from FAT32 to NTFS without losing the existing data?
3071	> Use the convert command at a command prompt
3072
3073* Which of the following utilities checks the disk for bad clusters?
3074	> chkdsk
3075
3076* A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the following attributes: Read only (R) and Encryption.
3077
3078	When the folder is copied, which of the following is true?
3079	> The R attribute is retained on the file
3080
3081* If a folder exists on an NTFS partition, what is the minimum permission needed by a user to set any security permissions on the folder?
3082	> Full Control
3083
3084* Susan in accounting has left the company and been replaced by Manuel. You create a user account for Manuel on Susan's computer. Manuel calls you and says that he can't open a specific file on the computer.
3085
3086	Which of the following will most likely correct the problem?
3087	> Make Manuel the owner of the file
3088
3089* Mary and Pablo share a workstation doing customer support. Mary works int he morning, and Pablo works int he evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a word document with details about the customer she is helping. SHe saves ist to the C:\Customer folder on the computer.
3090
3091	When Pablo comes in, he is unable to open the file. What should you do?
3092	> Modify the permissions on the document
3093
3094* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential, C:\PublicReports You configure NTFS permissions on the C:\Confidential folder and deny the Read permission to the Users group. For the C:\PublicReports folder, you allow Full Control permission to the Users group. You have not configured any permissions other than the defaults on any other folders or files. YOu take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports, Copy Costs.doc from C:\Confidential to C:\PublicReports
3095
3096	What permissions do members of the Users group have to these two files in the C:\PublicReports folder?
3097	> Allow Full Control to both
3098
3099* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential, C:\PublicReports In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permissio to the Users group: Reports.doc, Costs.doc The C:\PublicReports folder allows the Full COntrol permission to the Users groups. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports, Copy Costs.doc from C:\Confidential to C:\PublicReports
3100
3101	What permissions do members of the Users group have to these two files in the C:\PublicReports folder?
3102	> Deny Read to Reports.doc
3103	> Allow Full Control to Costs.doc
3104
3105* You manage two folders in your computer as follows: C:\Confidential, D:\PublicReports Both the C:\ an D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports Copy Costs.doc from C:\Confidential to D:\PublicReports
3106
3107	What permissions do members of the Users group have to these two files in the D:\PublicReports folder?
3108	> Allow Full Control to both
3109
3110* You manage two folders in your computer as follows: C:\Confidential, D:\PublicReports The C:\ drive is formatted with NTFS, and the D:\ drive is formatted with FAT32. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports Copy Costs.doc from C:\Confidential to D:\PublicReports
3111
3112	What happens to the permissions for both files as they are created in the D:\PublicReports folder?
3113	> Permissions are removed from both files
3114
3115* The D:\ drive in your computer has been formatted with NTFS. The Mary user account has been assigned the following permissions: Allow Full Control to the D:\Reports folder, Deny Full Control to the D:\Sales folder, Deny Full Control to the D:\Reports\2010reports.doc file, Allow Full Control to the D:\Sales\2010sales.doc file
3116
3117	What effective permissions does Mary have to both files?
3118	> Deny Full Control to both
3119
3120* The D:\ drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:\Sales folder. The Mary user account is a member of the Sales group.
3121
3122	How can you prevent Mary from accessing the D:\Sales\2010sales.doc file without affecting her ability to access any other files in that folder and without affecting the abilities of any other users?
3123	> Edit the properties for the file, assign Mary the Deny Full Control permission
3124
3125* You have a hard disk that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely.
3126
3127	What should you do?
3128	> Use the convert command to convert from FAT32 to NTFS, then configure NTFS permissions
3129
3130* A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected.
3131
3132	Which of the following commands will confirm your suspicions?
3133	> net use
3134
3135* How can you see a list of valid command parameters for the net use command?
3136	> net use /?
3137
3138* You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All others must not be able to view or modify the files in the folder.
3139
3140	What should you do? (Select TWO)
3141	> Place the files on an NTFS partition
3142	> Configure both share and NTFS permissions
3143
3144* You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which format would you use?
3145	> \\Home1\Pictures\
3146
3147* Which of the following statements are true regarding administrative shares? (Select TWO)
3148	> To connect to an administrative share, you must use the UNC path
3149	> By default, Windows automatically creates an administrative share for every volume
3150
3151* Which of the following permissions are not available when sharing a folder on a Windows 7 workstation? (Select TWO)
3152	> Write
3153	> Modify
3154
3155* Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions to the WeeklyReport.xls file. Bob is attempting to access the report through a share with the Full Control permission assigned to the Everyone group.
3156
3157	Which of the following statements correctly describes Bob's ability to access the WeeklyReport.xls file?
3158	> Bob can open, read, and write changes to the file
3159
3160* You have a folder on your Windows 7 computer that you would like to share with members of your development team. Users should be able to veiw and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report theat they can open the files, but they cannot modify any of the files.
3161
3162	What should you do?
3163	> Modify the NTFS permission on the folder
3164
3165* Which tool in Windows 10 would you use to browse all networks and shared folders to which a user has access to? (Select THREE)
3166	> File Explorer
3167	> Network
3168	> (My) Computer / This PC
3169
3170* You're using the vi editor to manage a text file on a Linux system.  You want to type new text into the file, when you type you want the existing text that comes after the cursor to be pushed down.
3171
3172	What mode do you need to be in to do this?
3173	> Insert Mode
3174
3175* You've just opened a text file in the vi editor and you're in Command Mode by default. There is more than one way to get from Command Mode to Replace Mode.
3176
3177	Which of the following keypress sequences will get you into Replace Mode? (Select THREE)
3178	> Press Insert, then press Insert again
3179	> Press the 's' key, then press Insert
3180	> Press the 'i' key, then press Insert
3181
3182* You need to see what kind of CPU is being used on a Linux system. The /proc directory contains a text file called cpuinfo that will give you the information you're looking for.
3183
3184	Which of the following commands will display the entire contents of the cpuinfo text file on the screen?
3185	> cat /proc/cpuinfo
3186
3187* You need to view the contents of /var/log/auth.log fil eto get information about the users that have been logging on to the system. The auth.log file is a plain text file so you decide to use the cat command to review the file. However, the display fills up with text for several pages and you can't see the entire file.
3188
3189	What commands can you use to view the content of the auth.log file page by page? (Select TWO)
3190	> more /var/log/auth.log
3191	> less /var/log/auth.log
3192
3193* You find that someone has set up an unauthorized account, with the username badmin, on the Linux server. You have disabled the account but you need to find out when and how this user has been gaining access to the system. The first step you decide to take is to inspect the contents of the /var/log/auth.log file to find information related to badmin logging into the system.
3194
3195	Which command can you use to search through the auth.log for lines that contain the username you're looking for?
3196	> grep "badmin" /var/log/auth.log
3197
3198* You are the administrator of a Linux server. Following best practices for system security and effective administratiion, you always login to the system with a standard nonroot user account. You only elevate your privileges to root user level when you need to do an administrative task.
3199
3200	What do you enter at the command prompt that will, by default, switch you to the root user and require you to enter the root password?
3201	> su -
3202
3203* You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machine for app testing.
3204
3205	Which criteria should be included in your design for this system? (Select TWO)
3206	> RAM configured to run in triple-channel mode
3207	> 64-bit processor with 6 cores
3208
3209* You are purchasing a PC system that will be used as a file and print server in a small business. Which hardware selection criteria would be most important for this system? (Select TWO)
3210	> 64-bit multi-core processor
3211	> RAID 1+0 array
3212
3213* You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection criteria would be most important for this system?
3214	> Gigabit Ethernet adapter
3215
3216* You want to purchase a home theater. Which hardware selection criterias would be most important for this system? (Select TWO)
3217	> HTCP form factor
3218	> Video card with HDMI output
3219
3220* You are preparing for an installation of a 64-bit Windows 7 on a computer that is currently running a 64-bit version of Windows Vista. You perform a hardware inventory on the computer and note the following: Processor = 2.0 GHz, Free Hard Drive Space = 200 GB, RAM = 1GB, DVD Drive = 18x, 100 Mbps NIC You need to prepare this computer to ensure that is meets the minimum hardware requirements of Windows 7
3221
3222	What should you do?
3223	> Upgrade to at least 2 GB of RAM
3224
3225* You want to upgrade your Windows XP Professional computer to Windows 7 Professional (32-bit). You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 2.2 GHz processor, an 8 GB solid state drive, and a video adapter with 256 MB RAM and DirectX support.
3226
3227	What should you do to ensure that you have a successful installation?
3228	> Install a larger solid state drive or hard drive
3229
3230* You're about to begin an upgrade of a Windows Vista workstation to Windows 7. What should you do before beginning? (Select TWO)
3231	> Back up the existing data on the hard drive prior to running the upgrade
3232	> Verify that the computer meets the minimum requirements
3233
3234* You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. YOu want to install Windows 7. You need to use the edition of Windows 7 that will use the full 6 GB of available RAM.
3235
3236	What should you do?
3237	> Install Windows 7 64-bit Enterprise edition
3238
3239* You manage the desktop computer at your company. You are in charge of 100 computers, all of which run Windows XP. You want to upgrade all the computers to Windows 7. Prior to the update, you need to verify the compatibilty of each computer with Windows 7. You want to gather the necessary information as quickly as possible.
3240
3241	What should you do?
3242	> Use the Microsoft Assessment and Planning Toolkit (MAP)
3243
3244* You have a workstation running Windows XP Professional that you would like to upgrade to Windows 7 Enterprise edition. You want to performt he upgrade with the least amount of effort and cost.
3245
3246	What should you do?
3247	> Purchase a full version of Windows 7
3248	> Perform a new or custom installation
3249
3250* You have a computer with a 64-bit processor that runs the 32-bit version of Windows Vista Businses edition. You would like to upgrade to the 64-bit version of Windows 7 Professional. You want to perform the upgrade with the least amount of effort possible.
3251
3252	Which of the following are required? (Select TWO)
3253	> Get 64-bit drivers for all hardware
3254	> Perform a clean installation
3255
3256* Aero is a feature of which Windows version(s)?
3257	> Windows Vista
3258	> Windows 7
3259
3260* You have a computer that runs Windows XP Professional. You would like to upgrade the computer to Windows 7. Before doing the upgrade, you want to verify that the computer meets the hardware and software requirements for Windows 7.
3261
3262	Which tool should you use?
3263	> Upgrade Adviser for Windows 7
3264
3265* You are getting ready to upgrade your Windows Vista system to Windows 7. You want to make sure that everything in your current system is compatible with Windows 7.
3266
3267	Which of the following is the best method for accomplishing this?
3268	> Download and install the Windows 7 upgrade advisor
3269
3270* You want to upgrade your Windows XP Professional computer to Windows 7 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 1 GHz processor, a 32 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support.  You want to install the 64-bit version of Windows 7.
3271
3272	What should you do?
3273	> Add more memory
3274
3275* You have a computer currently running Windows Vista. Which of the following reasons would justify doing a clean installation of Windows 7 instead of performing an upgrade?
3276	> You want to dual boot
3277
3278* You have a workstation running Windows Vista Business that you would like to upgrade to Windows 7 Ultimate. You want to perform the least amount of effort and cost.
3279
3280	What should you do?
3281	> Purchase an upgrade version of Windows 7
3282	> Perform an inplace upgrade
3283
3284* You have been tasked with designing a workstation that will run VMware workstation virtualization software. It will be used by a software engineer to run virtual machines for application development and testing
3285
3286	Which criteria should be included in your design for this system?
3287	> 64-bit processor with 8 cores
3288	> RAM configured to run in a quad-channel mode
3289
3290* You want to purchase a home theater computer system. Which hardware selection criteria would be most important for this system?
3291	> Video card with HDMI output
3292	> HTPC form factor
3293
3294* You are purchasing a PC system that will be used as a file and print server in a small businses. Which hardware selection criteria would be most important for this system?
3295	> RAID 1+0 array
3296	> 64-bit multi-core processor
3297
3298* You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection would be most important for this system?
3299	> Gigabit Ethernet adapter
3300
3301* You own a custom PC retail store. A small business client asks you to build three workstations for her organization: Virtualization Workstation, Video Editing Workstation, Thin Client PC
3302	> Virtualization Workstation
3303		> AMD 12-core, 4 GHz CPU
3304		> 4 TB SATA HD
3305		> 32 GB DDR4 RAM
3306		> HAV
3307	> Video Editing Workstation
3308		> Intel Core i7 six-core, 3.4 GHz CPU
3309		> 2 TB SSD SATA HD
3310		> 16 GB DDR4 RAM
3311		> Video capture card
3312	> Thin Client PC
3313		> Intel Celeron dual-core, 2.7 GHz CPU
3314		> 500 GB SATA HD
3315		> 2 GB DDR3 RAM
3316		> Few or no applications installed
3317
3318* YOu are a PC technician for a national computer retailer. A customer asks you to build three custom computers for him to use at his home office: Gaming PC, Home Office Server, Thick Client Workstation
3319	> Gaming PC
3320		> 1000 W Power Supply
3321		> 1 TB SATA HD
3322		> Dual SLI 6 GB PCIe video adapters
3323		> 5.1 channel surround sound adapter
3324		> Liquid CPU cooler
3325	> Home Office Server
3326		> 2 TB RAID 5 disk array
3327		> 600 W power supply
3328		> No audio adapter
3329		> Integrated video adapter
3330	> Thick Client Workstation
3331		> 400 W power supply
3332		> 500 GB SATA HD
3333		> 512 MB PCIe video adapter
3334		> Basic desktop applications installed
3335
3336* You are a PC technician for a national computer retailer. A businses customer asks you to build three custom computers to be used by employees at a branch office: CAD / CAM Design Workstation, Home Theater PC, Virtualization Workstation
3337	> CAD / CAM Design Workstation
3338		> 6 GB GDDR5 PCIe video adapter
3339		> 32 GB PC4-21300 DDR4 ECC RAM
3340		> 1 TB SATA HD
3341	> Home Theater PC
3342		> HDMI output
3343		> Compact form factor
3344		> 5.1 channel surround sound adapter
3345		> TV tuner adapter
3346	> Virtualization Workstation
3347		> 32 GB PC4-21300 DDR4 RAM
3348		> 4 TB SATA HD
3349		> Integrated video adapter
3350
3351* You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role.
3352	> Home Office Server
3353		> 2 TB RAID 5 disk array
3354		> 600 W power supply
3355		> No audio adapter
3356		> Integrated video adapter
3357	> Gaming PC
3358		> 1000 W power supplyg
3359		> 1 TB SATA HD
3360		> Dual SLI 6 GB PCIe video adapters
3361		> 5.1 channel surround sound adapter
3362		> Liquid CPU cooler
3363	> Home Theater PC
3364		> HDMI output
3365		> Compact form factor
3366		> 5.1 channel surround sound adapter
3367		> TV tuner adapter
3368	> Virtualization Workstation
3369		> AMD 12-core, 4 GHz CPU
3370		> 4 TB SATA HD
3371		> 32 GB DDR4 RAM
3372		> Hardware-assisted virtualization
3373	> Thin Client Workstation
3374		> Intel Celeron dual-core, 2.7 GHz CPU
3375		> 500 GB SATA HD
3376		> 2 GB DDR3 RAM
3377		> Few or no applications installed
3378	> Audio/Video Editing Workstation
3379		> Intel Core i7 six-core, 3.4 GHz CPU
3380		> 2 TB SSD SATA HD
3381		> 16 GB DDR4 RAM
3382		> High-end audio adapter with speaker system
3383		> High-end video adapter with dual displays
3384
3385* You have just purchased a new home and want to purchase a home theater computer system. Which of the following hardware selection criteria is the most important for this system? (Select TWO)
3386	> Video card with HDMI output
3387	> HTPC form factor
3388
3389* Joe is working on a design team that uses a computer-aided design (CAD) system. Joe has been complaining that it takes too long to perform tasks such as panning, rotating, and zooming. You have been asked to look at Joe's computer and to make any changes required to increase Joe's productivity.
3390
3391	Which of the following changes would best meet Joe's needs?
3392	> Add a very high-end video board
3393
3394* You are the IT administrator for your company. You have several users who want to work from home by connecting to a server running at the corporate headquarters. Your manager has asked you keep costs to a minimum as you provide computers for this environment.
3395
3396	Which of the following types of PCs would best work for these remote users?
3397	> Thin client
3398
3399* You are running a 64-bit version of Windows 7. You performa  hardware inventory on the computer and note the following: Processor = 2.0 GHz, Free hard drive space = 200 GB, RAM = 1 GB, DVD Drive = 18x, 100 Mbps NiCad You need to prepare this computer to ensure that it meets the miniumum hardware requirements of Windows 10.
3400
3401	What should you do?
3402	> Upgrade to at least 2 GB of RAM
3403
3404* You are in the process of preparing a storage device and must determine which file system to use. Under which of the following conditions are you most likely to choose exFAT over FAT32 or NTFS? (Select TWO)
3405	> When storing files larger than 4 GB in size
3406	> When formatting removable flash devices
3407
3408* Your company has issued you a new laptop computer that ocntains a lot of memory and two very large hard disks. Since your computer at home is old and slow, you want to use your work computer for personal use as well. To keep your applications and files totally separate from the company's, you have been told you can run more than one version of Windows on the same computer, one for work, and one for personal use.
3409
3410	Which of the following technologies would best meet your needs?
3411	> Dual boot
3412
3413* You have a fairly new computer that was installed with an old version of Windows Vista. This was reuqired to fix some software your company is still supporting. To maintain the data collected while running Vista, you decvide that it would be best to upgrade this computer to Windows 10 instead of doing a clean install. Knowing that you can't upgrade directly to Windows 10 from Vista, you plant o first upgrade to Windows 7 and then upgrade from Windows 7 to Windows 10.
3414
3415	Which of the following would best help you determine whether the computer will support Windows 7?
3416	> Windows upgrade advisor
3417
3418* You need to install Windows 10 on a new computer system that uses a SATA SSD device to store data. Which of the following is the best method for installing Windows 10 on this system?
3419	> Install Windows the same way you would a system that uses a standard hard disk drive
3420
3421* You have been asked to install Windows 10 on 30 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware.
3422
3423	Which method should you use to reduce the installation time and effort you need to spend?
3424	> Unattended
3425
3426* You are an IT administrator for a large company that is doing very well in their business endevours. As a result, the company is hiring new employees on a regular basis. In addition to your normal workload, you have been asked to install and configure the new employees' computers with a Windows operating system and the applications your company uses to do their business. To make this process easier, you only give new employees the choice of one of two laptops.
3427
3428	Which of the installation types would make the best use of your time installing and configuring these laptops?
3429	> Image deployment
3430
3431* You are an IT administrator for your company. You have been tasked with the assignment of installing 300 copies of Windows 10. You need to finish this task as quickly and efficiently as possible.
3432
3433	Which of the following boot methods would be the best method for installing Windows under these circumstances?
3434	> PXE
3435
3436* You are the network administrator for a small company. You purchase eight copies of Windows 10 at a local retail outlet. You successfully install Windows on eight computers in the office. A month later, you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers.
3437
3438	Which of the following will best resolve this issue?
3439	> Instruct the users to activate their Windows installation
3440
3441* You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer, which is running Windows 7, to the new computer.
3442
3443	Which of the following steps is the best course of action?
3444	> Manually install application, copy data, and configure settings on the new computer
3445
3446* After installation, your Windows 10 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.
3447
3448	Which commands can you use to do this? (Select TWO)
3449	> w32tm /query / source
3450	> w32tm / query / status
3451
3452* You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?
3453	> Implement a virtual firewall within the hypervisor
3454
3455* What key advantage does a virtual router have over a physical router?
3456	> Multiple networks can be connected to a single interface
3457
3458* The servers for the company are all virtual machines and hosted on the same hypervisor.  You need to keep users in all other departments from accessing the virtual servers used by the finance department.
3459
3460	Which of the following technologies should you use to logically isolate the network?
3461	> VLANs
3462
3463* A technician is unable to install virtualization software on a host computer. The host has more free disk space than required.
3464
3465	Which of the following is most likely to be the cause?
3466	> The motherboard UEFI/BIOS doesn't support hardware assisted virtualization
3467
3468* Rachel, an employee in the support department, wants to run a virtual machine on her computer from which she can troubleshoot customer issues.
3469
3470	Which of the following must you complete before virtualization will work on her computer?
3471	> Enable virtualization support in the BIOS settings
3472
3473* Which of the following statements about NICS is true? (Select TWO)
3474	> Virtual NICs need the appropriate driver installed to function
3475	> Multiple virtual NICs can be added to a virtual machine
3476
3477* A company has subscribed to a cloud service that offers cloud applications and storage space. Through acquisition, the number of copany employees quickly doubled. The cloud service vendor was able to add cloud services to these additional employees without repeating hardware changes.
3478
3479	Which of the following cloud concepts does this represent?
3480	> Rapid elasticity
3481
3482* What type of resources offer the following advantages? Flexibilty of access, Ease of use, Self-service provisioning resources, API ability, Metering of services, Ability to try out software applications
3483	> Cloud
3484
3485* You were recently hired by a small startup company. The company is in a small office and has several remote employees. You have been asked to find a business service that would accommodate the current size of the company but would also be able to scale as the company grows. The service needs to provide adequate storage, as well as additional computing power.
3486
3487	Which cloud service model should you use?
3488	> IaaS
3489
3490* Which of the following best describes the3 Plastform as a Service (PaaS) cloud computing service model?
3491	> PaaS delivers everything a developer needs to build an application onto the cloud infrastructure
3492
3493* Which of the following cloud computing solutions delivers software applications to a client either over the internet or on a local area network?
3494	> SaaS
3495
3496* You need to install a 32-bit version of Windows of Windows 10. In which directory will the application be installed?
3497	> %systemdrive%\Program Files
3498
3499* Where system root is the C: drive, what is the path to the directories that hold user profiles in Windows 10?
3500	> C:\Users\username
3501
3502* Where system root is the C: drive, where are fonts stored on a Windows 10 system?
3503	> C:\Windows\Fonts\
3504
3505* Which file system path is the default location for system files in Windows 10?
3506	> C:\Windows
3507
3508* Which of the following best describes the use of libraries in Windows?
3509	> Special folders that group files and folders, possible stored in both local or network locations, into a single logical folder
3510
3511* You have created a custom library using D:\Stats as the apth to the library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also be accessible using the D:\Reports folder.
3512
3513	Which of the following steps would best meet your requirements?
3514	> Include the D:\Reports folder in the library
3515
3516* Which of the following extensions identifies a program packaged for use by Windows Installer?
3517	> .msi
3518
3519* Which of the following file extensions indicate a Windows system file? (Select TWO)
3520	> .vxd
3521	> .dll
3522
3523* Which file attribute identifies the file as having been modified since the last backup?
3524	> Archive
3525
3526* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3527	> -R
3528
3529* Which commands can you use to create a new directory? (Select TWO)
3530	> md
3531	> mkdir
3532
3533* Which command would you use to copy all files and subdirectories, including empty subdirectories?
3534	> xcopy /e
3535
3536* Which command lets you delete subdirectories in addition to files in the current directory?
3537	> rd /s
3538
3539* Which command would you use to change the current directory to the immediate parent directory?
3540	> cd..
3541
3542* Which option, used with the copy command, makes sure that all copied files are written copied files are written correctly after they have been copied?
3543	> /v
3544
3545* You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
3546	> attrib +r -h
3547
3548* Which Windows command displays a list of files and subdirectories in a directory?
3549	> dir
3550
3551* Which command is used to copy entire folder structures between volumes or across a network while maintaining all NTFS file permissions and attributes?
3552	> robocopy
3553
3554* While troubleshooting a Windows computer, you open a command prompt to explore the folders (directories) on the hard drive. You notice that one of the folders required for your project is missing.
3555
3556	Which of the following Microsoft command line tools would allow you to quickly create the missing folder?
3557	> md
3558
3559* Ted, an employee in the Sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, can't save her chagnes to it.
3560
3561	Which of the following digital security methods is most likely preventing her from saving the file?
3562	> Directory permissions
3563
3564* Using the Windows OS, Joe transfers a file in his documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying all the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file.
3565
3566	Which of the following is most likely the reason that Ann can't update the file?
3567	> The Modify and Write permissions for Ann were set to Deny when the file was in Joe's document folder
3568
3569* If a folder exists on an NTFS partition, which permission does a user need to set security permissions on the folder?
3570	> Full Control
3571
3572* A help desk technician determines that a user's issue is caused by a corrupt file on their computer. Which of the following is the fastest way to transfer a good file to the computer?
3573	> Use the C$ administrative share to copy the file
3574
3575* What command lets you see a list of valid command parameters for the net use command?
3576	> net use /?
3577
3578* Ben, an employee in the legal department, has created several sensitive documents on his computer that must be made available to all members of the executive staff working in the same building. Due to the sensitive nature of this document, Ben not only want to restrict access to the files, but also make it impossible for anyone else in the company to even known where they are stored unless specifically told.
3579
3580	Which of the following would most likely fulfill Ben's needs?
3581	> Hidden share
3582
3583* Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your company, Jane has asked you to make this possible.
3584
3585	Which of the following would most likely fulfill Jane's needs?
3586	> Network share
3587
3588* A technician uses the ps command to find information about a process that is running a browser application on a Linux computer. The technician knows the name of the process, but the list is very long.
3589
3590	Which of the following commands would help the technician find and display only the information about the browser process?
3591	> grep
3592
3593* A technician attempts to run an executable file on a Linux computer and receives a permission denied message.
3594
3595	Which of the following command should the technician use?
3596	> chmod
3597
3598* You need to see what kind of CPU is being used on a Linux system. The /proc directory contains a text file called cpuinfo that will give you the information you're looking for.
3599
3600	Which of the following commands will dispaly the entire contents of the cpuinfo text file on the screen?
3601	> cat /proc/cpuinfo
3602[CHAPTER 10]
3603
3604[CHAPTER 11]
3605* Which of the following best describes the use of Libraries in Windows?
3606	> Special folders that group files and folders, possibly stored in both local or network locations into a single logical folder.
3607
3608* Which of the following are true of Libraries? (Select TWO)
3609	> A single folder can be added to multiple Libraries
3610	> Each library can contain multiple folders from different file system locations
3611
3612* You have created a custom library using D:\Stats as the path to the library. Y:ou want the files in the D:\Reports folder to be available in the library you created. The files should also still be accessible using the D:\Reports folder. What should you do?
3613	> Include the D:\Reports folder in the library
3614
3615* You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the defauy directory where the application will be installed?
3616	> %systemdrive%\Program Files (x86)
3617
3618* You need to install a 32-bit application on a 32-bit version of Windows 10. In which default directory will the application be installed?
3619	> %systemdrive%\Program Files
3620
3621* You recently purchased a new computer running Windows 7 for your company's graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer. Assuming the default directories were used during installation for both systems, which action is correct?
3622	> Copy the fonts from C:\WinNT\Fonts to C:\Windows\Fonts
3623
3624* You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and which environment variable stores the temporary directory path?
3625	> C:\Users\username\AppData\Local\Temp
3626	> %tmp%
3627
3628* Where system root is the C: drive, which is the path to the directories that hold user profiles in Windows 10?
3629	> C:\Users\username
3630
3631* Where are fonts stored on a Windows 7 system?
3632	> %systemroot%\Fonts\
3633
3634* Which file system path is the default location for system files in Windows 10?
3635	> C:\Windows
3636
3637* You need to install a 32-bit application on a 32-bit version of Windows 10. In which default directory will the application be installed?
3638	> %systemdrive%\Program Files
3639
3640* Where system root is the C: drive, what is the path to the directories that hold user profiles in Windows 10?
3641	> C:\Users\username
3642
3643* Where system root is the C: drive, where are fonts stored on a Windows 10 system?
3644	> C:\Windows\Fonts
3645
3646* Which file system path is the default location for system files in Windows 10?
3647	> C:\Windows
3648
3649* Which of the following best describes the user of Libraries in Windows?
3650	> Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
3651
3652* Which of the following are true of libraries? (Select TWO)
3653	> Each library can contain multiple folders from different file system locations
3654	> A single folder can be added to multiple libraries
3655
3656* You have created a custom Library using D:\Stats as the path to the Library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also still be accessible using the D:\Reports folder. Which of the following steps would BEST meet your requirements?
3657	> Include the D:\Reports folder in the library
3658
3659* Which of the following file extension types can be run from the command prompt? (Select THREE)
3660	> .exe
3661	> .bat
3662	> .com
3663
3664* Which of the following extensions identifies a program packaged for use by Windows Installer?
3665	* .msi
3666
3667* Which of the following file extensions indicates a Windows system file? (Select TWO)
3668	> .dll
3669	> .vxd
3670
3671* Which file attributes identifies the file as having been modified since the last backup?
3672	> Archive
3673
3674* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3675	> R
3676
3677* Which commands can you use to create a new directory? (Select TWO)
3678	> mkdir
3679	> md
3680
3681* Which command would you use to copy all files and subdirectories in a directory, including empty subdirectories?
3682	> xcopy /e
3683
3684* Which command lets you delete subdirectories in addition to files in the current directory?
3685	> rd /s
3686
3687* Which command would you use to change the current directory to the immediate parent directory? 
3688	> cd..
3689
3690* Which option, used with the copy command, makes sure that all copied files are written correctly after they have been copied?
3691	> /v
3692
3693* You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. Which copy command switch should you use?
3694	> /y
3695
3696* You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
3697	> attrib +r h
3698
3699* Which Windows command display a list of files and subdirectories in a directory?
3700	> dir
3701
3702* Which command is used to copy entire folder structures between volumes or across a network while maintaining all NTFS file permissions and attributes?
3703	> robocopy
3704
3705* Which troubleshooting an Windows computer, you open a command prompt to explore the folders (directories) on the hard drive. You notice that one of the folders required for your project is missing. Which of the following Microsoft command line tools would allow you to QUICKLY create the missing folder?
3706	> md
3707
3708* Ted, an employee in the sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, but can't save her changes to it. Which of the following digital security methods is MOST likely preventing her from saving the file?
3709	> Directory permissions
3710
3711* Using the Windows OS, Joe transfers a file in his Documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file. Which of the following is MOST likely the reason that Ann can't update the file?
3712	> The Modify and Write permissions for Ann were set to Deny when the file was in Joe's Documents folder
3713
3714* If a folder exists on an NTFS partition, which permission does a user need to set security permisisons on the folder?
3715	> Full Control
3716
3717* Mary and Pablo share a customer support workstation. Mary works in the morning, and Pablo works in the evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she is helping. She saves it to the C:\Customer folder on the computer. When Pablo comes in, he is unable to open the file. Which of the following will MOST likely allow Pablo to open the file?
3718	> Modify the permissions on the document
3719
3720* Susan has left the company and been replaced by Manuel. You create a user account for Manuel on Susan's computer. Manuel calls you and says that he can't open a specific file on the computer. Which of the following will MOST likely correct the problem?
3721	> Make Manuel the owner of the file
3722
3723* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential , C:\PublicReports . You configure NTFS permissions on the C:\Confidential folder and deny the Read permimssion to the Users group. For the C:\PublicReports folder, you allow Full Control permission to the Users group. You have not configured any permissions other than the defaults on any other folders or files. You take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports , Copy Costs.doc from C:\Confidential to C:\PublicReports . Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?
3724	> Allow Full Control to both
3725
3726* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential , C:\PublicReports . In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc , Costs.doc . The C:\PublicReports folder allows Full Control permission to the Users group. There are no other permimssions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports . Copy Costs.doc from C:\Confidential to C:\PublicReports . Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?
3727	> Deny Read to Reports.doc
3728	> Allow Full Control to Costs.doc
3729
3730* You manage two folders in your computer as follows: C:\Confidential , D:\PublicReports . Both the C:\ and D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc , Costs.doc . The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports . Copy Costs.doc from C:\Confidential to D:\PublicReports . Which of the following BEST describes the permission members of the Users group will have for the two files in the D:\PublicReports folder?
3731	> Allow Full Control to both
3732
3733* You manage two folders in your computer as follows: C:\Confidential , D:\PublicReports . The C:\ drive is formatted with NTFS, and the D:\ drive is formatted with FAT32. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read perission to the Users group: Reports.doc , Costs.doc . You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports , Copy Costs.doc ffrom C:\Confidential to D:\PublicReports . Which of the following BEST describes what happens to the permission for both files as they are created in the D:\PublicReports folder?
3734	> Permissions are removed from both files
3735
3736* The D:\ drive in your computer has been formatted with NTFS. The Rachel user account has been assigned the followinng permissions: Allow Full Control to the D:\Reports folder , Deny Full Control to the D:\Sales folder , Deny Full Control to the D:\Reports\2010reports.doc file , Allow Full Control to the D:\Sales\2010sales.doc file. Which of the following BEST describes the effective permisisons Rachel will have for both files?
3737	> Deny Full Control to D:\Reports\2010reports.doc
3738	> Allow Full Control to D:\Sales\2010sales.doc
3739
3740* The D:\ drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:\Sales folder. The Rachel user accoutn is a member of the Sales group. Which of the following will BEST prevent Rachel from accessing the D:\Sales\2010sales.doc file (1. without affecting her ability to access any other files in that folder and (2. without affecting the abilities of any other users?
3741	> Edit the properties for the file
3742	> Assign Rachel the Deny Full Control permission
3743
3744* A help desk technician determines that a user's issue is caused by a corrupt file on their computer. Which of the following is the FASTEST way to transfer a good file to the computer?
3745	> Use the C$ administrative share to copy the file
3746
3747* A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected. Which of the following commands will MOST likely confirm your suspicions?
3748	> net use
3749
3750* What command lets you see a list of valid command parameters for the net use command?
3751	> net use /?
3752
3753* You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. Which of the following would be the BEST actions to take next? (Select TWO)
3754	> Place the files on an NTFS partition
3755	> Configure both share and NTFS permissions
3756
3757* You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which of the following is an example of the UNC format?
3758	> \\Home1\Pictures
3759
3760* Which of the following statements are true regarding administrative shares? (Select TWO)
3761	> By default, Windows automatically creates an administrative share for every volume
3762	> To connect to an administrative share, you must use the UNC path
3763
3764* Bob is a member of the Accounting group. The accounting group has been granted the Read and Write NTFS permissions to the WeeklyReports.xls file. Bob is also a member of the Everyone group, which has been given the Full Control permission to the WeeklyReport.xls file. Which of the following statements MOST likely correctly describes Bob's ability to access the WeeklyReport.xls file?
3765	> Bob can open, read, and write changes to the file
3766
3767* You have a folder on your Windows computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report that they can open the files, but they cannot modify any of the files. Which of the following would be the BEST action to take next?
3768	> Modify the NTFS permissions on the folder
3769
3770* Which tool in Windows 10 would you use to browse all networks and shared folders to which a user has access? (Select THREE)
3771	> This PC
3772	> File Explorer
3773	> Network
3774
3775* Ben, an employee in the legal department, has created several sensitive documents on his computer that must be made available to all members of the executive staff working in the same building. Due to the sensitive nature of these documents, Ben not only wants to restrict access to the files, but also make it impossible for anyone else in the company to even know where they are stored unless specifically told. Which of the following would MOST likely fulfill Ben's needs?
3776	> Hidden share
3777
3778* Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your computer, Jane has asked you to make this possible. Which of the following would MOST likely fulfill Jane's needs?
3779	> Network Share
3780[CHAPTER 11]
3781
3782[CHAPTER 12]
3783* On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
3784	> Details
3785
3786* You manage a Windows system. You want to view information about your computer, including the CPU utilization and info about disk I/O operations.
3787
3788	Which tool could you use to do this? (Select TWO)
3789	> Task Manager
3790	> Performance Monitor
3791
3792* You manage a Windows system. You want to view information about all of the programs running your system and sort each program by the amount of memory and CPU that the program uses. Which tool should you use?
3793	> Task Manager
3794
3795* Which tool can you use to display hardware utilization statistics that tell you abotu the operation of your computer?
3796	> Resource Monitor
3797
3798* You are an IT technician for your company. Jodie, a receptionist, thinks her Windows 10 machine is running slowly totday and calls you to see if you can speed it up.
3799
3800	Which of the following tabs would be the most helpful for getting an overall view of how Jodie's computer is running? (Select TWO)
3801	> Processes
3802	> Performance
3803
3804* Bryce's computer is acting unusually sluggish today. He calls you, an IT technician, to see if you can find out what is going on to improve his computer's performance. You run task manager on Bryce's computer and find that a suspicious application has nearly 90% CPU utilization.
3805
3806	Which of the following can be used from task manager to stop the application from running?
3807	> Right-click > End task
3808
3809* You are working on your computer when a person from the shipping department delilvers a new external solid state drive (SSD) you ordered. When you plug the drive into your USB port, Windows cannot find a suitable device driver for the drive.
3810
3811	To BEST resolve this issue, from which of the following Windows consoles would you access Device Manager?
3812	> Control Panel
3813
3814* Which of the following paths opens the Computer Management tool in Windows 10? (Select TWO)
3815	> Right-click the Windows icon and select Computer Management
3816	> In the Control Panel, open System and Security > Administrative Tools and then double-click the Computer Management icon
3817
3818* What is the purpose of the Microsoft management console (MMC)? (Select TWO)
3819	> Provide a shell for running snap-ins
3820	> Provide a common user interface for performing system administrative tasks
3821
3822* You work in the IT department. To perform your daily tasks you often use many of the Windows consoles, such as the device manager, hyper v manager, and the performance monitor. Although each of these can be accessed from various locations in Windows, you want one location from which these common tools can be accessed.
3823
3824	Which of the following system utilities would best provide this capability?
3825	> MMC
3826
3827* Which tool can you use to view, but not modify hardware and configuration information for your computer?
3828	> Msinfo32
3829
3830* Which utility allows you to choose selective startup in Windows?
3831	> Msconfig (System Configuration)
3832
3833* Which tool lets you view and directly edit the registry?
3834	> Regedit
3835
3836* What is the purpose of the dxdiag tool?
3837	> View information related to DirectX operation
3838
3839* What is the purpose of the services snap-in?
3840	> View and manage software programs running in the background
3841
3842* While using a new Windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed.
3843
3844	Click the tab you would use in the Mouse Properties window to do this. (Click choice)
3845	> Pointer Options
3846
3847* While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much sllower than you would prefer. You want to increase the double-click speed setting.
3848
3849	Click the tab you would use in the Mouse Properties to do this. (Click choice)
3850	> Buttons
3851
3852* Which category can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
3853	> Clock and Region
3854
3855* You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese.
3856
3857	Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?
3858	> Time and Language
3859
3860* You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D:\ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need.
3861
3862	What should you do?
3863	> Configure indexing to include the D:\ drive
3864
3865* You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available.
3866
3867	Click on the tab in Task Manager that you would use to do this. (Click choice)
3868	> Performance
3869
3870* You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically floaded when the system boots. To increase performance, you want to identify any such helper applications and disable them.
3871
3872	Click on the tab in Task Manager that you would use to do this. (Click answer)
3873	> Startup
3874
3875* Drag each definition on the left to its corresponding performance counter on the right
3876	> Disk queue length
3877		> The number of read and write requests that are waiting to be processed
3878	> Processor utilization
3879		> The amount of time the processor spends performing non idle tasks
3880	> Commit charge
3881		> The amount of memory that has been assigned to running processes
3882	> Disk time
3883		> The amount of time that the disk subsystem is busy reading from and writing to disk
3884	> Page file usage
3885		> Blank
3886	> Memory pages per second
3887		> The number of hard faults that occur each second
3888
3889* Which tool can you use to gather display statistics that help you monitor the operation of a Windows system?
3890	> Performance Monitor
3891
3892* Your computer has a quad-core processor that supports multi-threading installed. Given that the system is running Windows, how can you verify whether the multi-threading has been enabled?
3893	> Task Manager can display CPU utilization graphs for eight processors
3894
3895* Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files.
3896
3897	What could you do to troubleshoot the problem? (Select TWO)
3898	> Use Task Manager to monitor memory utilization
3899	> Use resource monitor to monitor memory utilization
3900
3901* Your job functions have recently changed. As a result, you find that you are needing to work with more running programs on your Windows 10 computer at a time. Although you haven't seen these in the past, you are not starting to receive error messages warning you or low virtual memory. However, no additional RAM can be added to your computer.
3902
3903	Which of the following Control Panel utilities would best allow you to eliminate or reduce the number of error messages?
3904	> System
3905
3906* Jodie's computer is acting unusually sluggish today. She calls you, an IT technician, to see if you can find out what is going on and to improve her computer's performance.
3907
3908	Which of the following actions can you take from Task Manager to stop the application from running?
3909	> Right-click > End task
3910
3911* You are an IT technician for your company. Rachel, who works at the receptionist desk, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up.
3912
3913	Which of the following tabs would be the most helpful for getting an overall view of how her computer is running? (Select TWO)
3914	> Processes
3915	> Performance
3916
3917* Match each active directory on the left with the appropriate description on the right. Each component may be used once, more than once, or not at all.
3918	> Logical organization of resources
3919		> Organizational unit
3920	> Collection of network resources
3921		> Domain
3922	> Collection of related domain trees
3923		> Forest
3924	> Network resource in the directory
3925		> Object
3926	> Group of related domains
3927		> Tree
3928
3929* Match the active directory
3930	> Domain controller
3931		> A server that holds a copy of the active directory database that can be written to
3932	> Site
3933		> Represents a group of networks that are connected with high speed links
3934	> Subnet
3935		> Represents a physical network segment
3936	> Forest root domain
3937		> The first domain created in an active directory forest
3938	> Tree root domain
3939		> The highest level domain in a tree
3940
3941* What is the name of the service included with the Windows Server operating system that manages a centralized database containing user account and security info?
3942	> Active directory
3943
3944* A new computer has been added to the sales department and needs to be joined to the Corpnet domain
3945
3946	Which of the following system properties setting  must be used to make the change?
3947	> System Properties > Computer Name
3948
3949* You are the owner of a small startup company consisting of only five employees. Each employee has their own computer. Due to the type of services your company offers, you don't foresee the employee count increasing much in the next year or two. As a startup company, you want to keep costs low and facilitate easier file sharing, internet access, printers, and other local network resources.
3950	> A workgroup
3951
3952* The hide programs option setting is configured for a specific user as follows
3953
3954	After logging in the user is able to see the programs option. Why does this happen?
3955	> The GPO linked to the users organizational unit is applied last, so this setting takes precedence
3956
3957* You manage a large number of workstations that belong to a Windows domain. You want to prevent anyone that might try to gain access to a computer from guessing login info by trying multiple passwords
3958
3959	Which default GPO contains a policy you can enable to guard all computers in the domain against this security breach?
3960	> Default domain policy
3961
3962* A user has complained about not being able to remove a program that is no longer needed in a computer. The program option is not available in Control Panel
3963	> GPOs linked to organizational units that contain this users object
3964
3965* You are managing a workstation that is not part of a Windows domain. Users on this computer should not be permitted to download applications from the Windows Store.
3966
3967	Which administation tool can you use to enable a policy that turns off the store application for all users on this computer?
3968	> Local group policy editor
3969
3970* You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an active directory configuration.
3971
3972	Which advantages would you gain by switching to an active directory? (Select TWO)
3973	> Centralized authentication
3974	> Centralized configuration control
3975
3976* Drag the group policy setting on the left to the appropriate description of how the setting is enforced on the right
3977	> Causes the policy to be enforced
3978		> Enabled
3979	> Does not change the current setting for the policy
3980		> Not configured
3981	> Prevents the policy from being enforced
3982		> Disabled
3983
3984* You are an IT administator troubleshooting a Windows based computer. After a while, you determine that you need to refresh the group policy on that computer
3985
3986	Which of the following is the best command line tool to run to accomplish this task?
3987	> Gpupdate
3988
3989* Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
3990	> Task Scheduler
3991
3992* You have an application that you would like to run on your Windows workstation every Monday at 3 PM. Which tool would you use to configure the application to run automatically?
3993	> Task Scheduler
3994
3995* Don is an accountant in the Finance Department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue.
3996
3997	Which of the following is the most likely reason Don could not install the application?
3998	> Insufficient permissions
3999
4000* You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10.
4001
4002	What are your options for running the application? (Select TWO)
4003	> Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs
4004	> Run the application in compatibility mode
4005
4006* Which tool can you use to view (but not modify) hardware and configuration information for your computer?
4007	> Msinfo32
4008
4009* You manage a Windows system. You want to view information about your computer including the CPU utilization information about disk I/O operations.
4010	
4011	Which tools could you use to do this?
4012	> Performane Monitor
4013	> Task Manager
4014
4015* What is the purpose of the dxdiag tool?
4016	> View information related to DirectX operation
4017
4018* Which of the following is true of the Guest user account on a Windows system?
4019	> It is disabled by default
4020
4021* Which tool lets you automatically start an application or run a script based on triggers?
4022	> Task Scheduler
4023
4024* You have an application that renders videos used in your online business. You want to make sure that the application continues to receive adequate attention fro the system CPU, even if you open other applications.
4025
4026	How can you adjust the amount of attention given to that application?
4027	> Use Task Manger to modify the process priority
4028
4029* You have an application that you would like to run every Monday at 3PM on your Windows workstation.
4030
4031	Which tool would you use to configure the appilcation to run automatically?
4032	> Task Scheduler
4033
4034* Which System Utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
4035	> Device Manager
4036
4037* Your Windows 7 client systems are joinedd to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.
4038
4039	Which commands can you use to do this?
4040	> w32tm /query /source
4041	> w32tm /query /status
4042
4043* You need to configure when Windows checks for and downloads updates from Microsoft's update servers on a Windows 7 system.
4044
4045	Which option in Control Panel should you use to do this?
4046	> System and Security
4047[CHAPTER 12]
4048
4049[CHAPTER 13]
4050* You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned she may accidentally delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited.
4051
4052	Which of the following would BEST protect Lily's files?
4053	> Back up her files using File History
4054
4055* You have configured your Windows systems to automatically back up user data every night at midnight. You also take a system image back up once a month.
4056
4057	What else should you do to ensure that you are protected against data loss? (Select TWO)
4058	> Regularly test restoration procedures
4059	> Store a copy of all backups off-site
4060
4061* Why should backup media be stored offsite?
4062	> To prevent the same disaster from affecting both the system as well as its associated backup media
4063
4064* You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. For security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location.
4065
4066	Where would be the next best place to keep your backup media?
4067	> In a locked fireproof safe
4068
4069* You need to protect the user data on a Windows 7 system. Which tools could you use to do this? (Select TWO)
4070	> Previous Versions
4071	> Backup and Restore
4072
4073* You need to protect the user data on a Windows 8.1 system. Which tools could you use to do this? (Select TWO)
4074	> File History
4075
4076* You need to protect the user data on a Windows 10 system. Which tools could you use to do this? (Select TWO)
4077	> Backup and Restore
4078	> File History
4079
4080* You need to backup user data on a Windows 10 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following:
4081
4082	- User Backup and Restore to backup user data
4083	- Run the backup automatically every night at 11 PM
4084	- Store the backups in the C:\Backups folder
4085	- Include a system image in each backup
4086	
4087	Will this configuration work?
4088	> No, backups created with Backup and Restore can't be stored on the same drive containing the information being backed up
4089
4090* You need to backup user data on a Windows 8.1 system. The computer has an SSD drive (C:) and a hard disk drive (D:) installed. The SSD drive contains both the Windows operating system and user profile data. You plan to do the following:
4091
4092	- User Backup and Restore to backup user data
4093	- Run the backup automatically every night at 1 AM
4094	- Store the backups in the C:\Backups folder
4095	- Include a system image in each backup
4096	
4097	Will this configuration work?
4098	> No, Windows 8.1 does not include the Backup and Restore utility. File History must be used instead.
4099
4100* You need to protect user data on a Windows 8.1 system. The computer has a single SSD drive (C:) installed. The SSD drive contains both the Windows operating system and user profile data. You plan to do the following:
4101
4102	- Use File History to protect user data
4103	- Configure snapshots to be automatically taken every 30 minutes
4104	- Store the backups in the C:\FileHistory folder
4105	- Include the files in the C:\WidgerProject folder in the backup process
4106	
4107	Will this configuration work?
4108	> No, backups created with File History must be stored on a drive other than the one containing the information being backed up
4109
4110* You need to configure File History to automatically delete any stored snapshots that are older than one month.
4111
4112	Click the option you would use in Contol Panel to do this.
4113	> Advanced settings
4114
4115* Even if you perform regular backups, what must be done to ensure that you are protected against data loss?
4116	> Regularly test restoration procedures
4117
4118* Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
4119	> Task Scheduler
4120
4121* To protect your Windows 7 system, you've used System Restore to automatically protect your system using restore points. You've also used Backup and Restore in Control Panel to configure a nightly backup of your user's data files.
4122	> No, you need to create an image of your Windows system as well
4123
4124* Why should backup media be stored offsite?
4125	> To prevent the same disaster from affecting both the network and the backup media
4126
4127* You have implemented a regular backup schedule for your Windows server, backing up all data every weekend with incremental backups every other night. Your company has decided against storing backup tapes at an offstie location.
4128
4129	Where would be the next best place to keep your backup tapes?
4130	> In a fireproof, locked safe
4131
4132* You have configured your Windows system to automatically backup user data every night at midnight. You also take a system image backup once a month.
4133
4134	What else should you do to ensure that you are protected against data loss? (Select TWO)
4135	> Regularly test restoration procedures
4136	> Store a copy of all backups off-site
4137
4138* Why should backup media be stored offsite?
4139	> To prevent the same disaster from affecting both the system as well as its associated backup media.
4140	
4141* Where would be the next best place to keep your backup media?
4142	> In a locked fireproof safe
4143
4144* You need to protect the user data on a Windows 7 system. Which tools could you use to do this?
4145	> Previous Versions
4146	> Backup and Restore
4147
4148* You need to protect the user data on a Windows 8.1 system. Which tools could you use to do this?
4149	> File History
4150
4151* You need to protect the user data on a Windows 10 system. Which tools could you use to do this? (Select TWO)
4152	> Backup and Restore
4153	> File History
4154
4155* You need to configure File History to automatically delete any stored snapshots that are older than one month. 
4156
4157	Click the option you would use in Control Panel to do this.
4158	> Advanced settings
4159
4160* Is an operating system patch that fixes bugs and other vulnerabilities in the software
4161	> Hotfix
4162
4163* Is a collection of hotfixes and other system enhancements.
4164	> Service Pack (SP)
4165
4166* Software that is permanently stored in a chip. The BIOS on a motherboard is an example of firmware.
4167	> firmware
4168
4169* Firmware updates
4170	> Flashing
4171
4172* Which of the following actions directly improves system security on a Windows workstaion?
4173	> Install latest updates
4174
4175* Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's website, you find that a hotfix is available to address the issue.
4176
4177	What should you do next?
4178	> Deploy the hotfix on a test computer
4179
4180* Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short-term periodic basic?
4181	> Hotfix
4182
4183* You want to make sure that you always have the latest patches installed on your workstation for an older entry application created by DataComLink corporation.
4184
4185	What should you do? (Select TWO)
4186	> Check the DataComLink Website regularly for patches and updates to the software
4187	> Configure the application to automatically download and install updates as they are released
4188
4189* You would like to run an application on your Windows workstation every Monday at 3:00 PM.
4190
4191	Which tool would you use to configure the application to run automatically?
4192	> Task Scheduler
4193
4194* Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. After you install the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again.
4195
4196	Click the option you would use in the Settings app to do this.
4197	> View your update history 
4198
4199* You want to configure your Windows 10 workstation so that it can get Windows updates directly from other Windows 10 systems on the network that have already downloaded them from Microsoft.
4200
4201	Click the Settings app option you would use to do this.
4202	> Choose how updates are delivered
4203
4204* You work for a large company as the IT administrator. With the many external attacks perpetrated in the form of security breaches being found in applications, you are concerned that your Windows 10 computers may be vulnerable. You also want to ensure that Windows is using the latest features.
4205
4206	Which of the following would BEST protect your computers?
4207	> Windows updates
4208
4209* To improve the safety of your location and to comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop.
4210
4211	How should you obtain these documents?
4212	> Download them from the chemical manufacturer's websites
4213
4214* You are filling out a change order form. Toward ites end, you explain how you will return affected hardware and software to its original state if the change fails.
4215
4216	What is this plan called?
4217	> Backout Plan
4218
4219* While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer.
4220
4221	Which of the following is the MOST professional way to handle the situation?
4222	> Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone
4223
4224* What is the best countermeasure against social engineering?
4225	> User awareness training
4226
4227* Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO)
4228	> Keep the operating system up to date
4229	> Lock the screen with some form of authentication
4230
4231* A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the computer. YOu would like to know if it is working properly.
4232
4233	Which of the following is the BEST action to take?
4234	> Let the computer warm up to room temperature before turning it on
4235
4236* A technician is installing a new SOHO wireless router. Which of the following is the FIRST thing the technician should do to secure the router?
4237	> Change the router's default password
4238
4239* After removing the printer paper from your laser printer, the toner smudges and can be wiped off in places.
4240
4241	Which of the following is the MOST likely problem?
4242	> Fuser rollers
4243
4244* A salesperson in your organization spends most of her time travelling between customer sites. After a customer visit, she must complete various managerial tasks, such as updating your organization's order database. Because she rarely comes back to your home office, she usually accesses the network from her notebook computer using Wi-Fi access provided by hotels, restaurants, and airports. Many of these locations provide unencrypted public Wi-Fi access, and you are concerned that sensitive data could be exposed. To remedy this situation, you decide to configure her notebook to use a VPN when accessing the home network over an open wireless connection.
4245
4246	Which of the following key steps should you take when implementing this configuration? (Select TWO) (Each option is part of the complete solultion)
4247	> Configure the VPN connection to use IPsec
4248	> Configure the browser to send HTTPS requests through the VPN connection
4249
4250* Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files.
4251
4252	What could you do to troubleshoot the problem? (Select TWO)
4253	> Use Task Manager to monitor memory utilization
4254	> Use Resource Monitor to monitor memory utilization
4255
4256* Which option, used with the copy command, makes sure that all copied files are written correctly after they have been copied?
4257	> /v
4258
4259* For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely solve the problem?
4260	> Use the automatic print cleaning feature
4261
4262* You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed.
4263
4264	Which of the following utilities will you MOST likely use to solve the problem?
4265	> Disk Management
4266
4267* You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only the minimum rights necessary on the computer.
4268	
4269	Which group should this user be a member of?
4270	> users
4271
4272* A technician assists Joe, an employee in the sales department who needs access to the client database, by granting him administrator privileges. Later, Joe discovers he has access to the salaries in the payroll database.
4273
4274	Which of the following security practices was violated?
4275	> Principle of least privilege
4276
4277* Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away.
4278
4279	What is the MOST likely problem?"
4280	> A corona wire is dirty
4281
4282* You have a computer that runs Windows 10. Where would you go to verify that the system has recognized the anti-malware software installed on the system?
4283	> Security and Maintenance
4284
4285* What command lets you see a list of valid command parameters for the net use command?
4286	> net use /?
4287
4288* Of the following choices, which action could be most physically harmful to you?
4289	> Looking into the end of a fiber optic cable
4290
4291* A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users.
4292	
4293	What is the most likely cause of the problem?
4294	> The user is using an incorrect printer driver
4295
4296* A customer who uses a Windows computer recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop.
4297
4298	Which of the following actions will MOST likely resolve the issue? (Select TWO)
4299	> Use the color management tab of the printer driver to calibrate the driver's color settings
4300	> Download and install the latest printer drivers
4301
4302* Which of the following disk maintenance utilities optimizes the performance of your hard drive by verifying the file system integrity of a hard disk and fixing the errors it detects?
4303	> Check disk
4304
4305* You have installed a new computer with a quad-core 64-bit processor, 6 GB of memory, and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows.
4306
4307	Which of the following actions would MOST likely rectify this issue?
4308	> Install a 64-bit version of the operating system
4309
4310* During an airline flight, a laptop user makes last-minute changes to a presentation that contains sensitive company information.
4311
4312	Which of the following would make it difficult for other passengers to view this information on the laptop display?
4313	> Privacy filter
4314
4315* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential, C:\PublicReports
4316
4317	In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc
4318	
4319	The C:\PublicReports folder allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports, Copy Costs.doc from C:\Confidential to C:\PublicReports
4320	
4321	Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?
4322	> Deny read to Reports.doc
4323	> Allow full control to Costs.doc
4324
4325* Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?
4326	> Electostatic discharge (ESD)
4327
4328* One of the Windows workstations you manage has four user accounts defined on it. Two of the users are limited users while the third (your account) is an administrative user. The fourth account is the Guest user account, which has been enabled to allow management employees convenient workstation access. Each limited and administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other's files. Autorun has been disabled on the system.
4329
4330	Which of the following actions is MOST likely to increase the security of this system?
4331	> Disable the Guest account
4332
4333* You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly on Windows 7, but now does not run in Windows 10. You have checked the application vendor's website, but they do not provide a Windows 10 update.
4334
4335	What are your options for running the application? (Select TWO)
4336	> Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs.
4337	> Run the application in Compatibility Mode.
4338
4339* While reviewing video files from your organization's security cameras, you notice a suspicious person using piggy- backing to gain access to your building. The individual in question did not have a security badge.
4340
4341	Which of the following would you MOST likely implement to keep this from happening in the future?
4342	> Mantraps
4343
4344* You have just received a call from one of your customers. He informs you that after turning his computer on, he received the following error:
4345	- Error loading operating system BOOTMGR is missing
4346	- Press Ctrl+Alt+Del to restart
4347	Every time he restarts his computer, the same error is shown.
4348	
4349	Which of the following tools is BEST for fixing this issue?
4350	> bootrec
4351
4352* Employees complain to the company IT division that they are spending considerable time and effort discarding unwanted junk email.
4353
4354	Which of the following should be implemented?
4355	> Email filtering
4356
4357* You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?
4358	> Implement a virtual firewall within the hypervisor
4359
4360* Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem.
4361
4362	Which of the following would be the BEST fix for this issue?
4363	> Use preprinter paper that has been printer with laser-compatible printer toner
4364
4365* In which of the following situations should install a firewall?
4366	> You want to restrict internet users from accessing private data on your network
4367
4368* To tightly control the anti-malware settings on your computer, you elect to update the signature file manually. Even though you vigilantly update the signature file, the machine becomes infected with a new type of malware.
4369
4370	Which of the following actions would BEST prevent this scenario from occurring again?
4371	> Configure the software to automatically download the definition file updates as soon as they become
4372
4373* You have booted your Windows workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?
4374	> Ntbtlog.txt
4375
4376* You have an existing computer running Windows 10 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives and then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created.
4377
4378	What should you do?
4379	> Install the drivers for the motherboard RAID controller.
4380
4381* You manage two folders in your computer as follows: C:\Confidential, D:\PublicReports
4382	Both the C:\ and D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc
4383	The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports, Copy Costs.doc from C:\Confidential to D:\PublicReports.
4384	
4385	Which of the following BEST describes the permission the members of the Users group will have for the two files in the D:\PublicReports folder?
4386	> Allow Full Control to both
4387
4388* Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server.
4389
4390	Which of the following solutions would be BEST to implement?
4391	> VPN concentrator
4392
4393* Why should backup media be stored offsite?
4394	> To prevent the same disaster from affecting both the network and the backup media
4395
4396* While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer.
4397
4398	Which of the following is the BEST method for cleaning up the spilled toner?
4399	> Use an anti-static micro-filtering vacuum
4400
4401* What is name of the utility that is (1 similar to Telnet and (2 used to establish a secure remote server management session?
4402	> SSH
4403
4404* A series of used clusters on the hard disk drive that are not associated with a specific file.
4405	> Lost clusters
4406
4407* Occurs when two files claim the same cluster.
4408	> Cross-linked file
4409
4410* Files that exist on the hard drive but are not associated with a directory in the index.
4411	> Orphaned files
4412
4413* A portion of the hard disk that cannot be used.
4414	> Bad sector
4415
4416* Who needs to approve a change before it is initiated? (Select TWO.)
4417	> Change board
4418	> Client or end user
4419
4420* You have a network that uses a logical ring topology. How do messages travel through the network?
4421	> Messages travel from one device to the next until they reach the destination device.
4422
4423* You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.
4424
4425	Which of the following steps would MOST likely resolve this issue?
4426	> Download and install the latest driver from the manufacturer's website.
4427
4428* What is the purpose of an MSDS?
4429	> To document how to safely handle and dispose of hazardous materials.
4430
4431* Device manufacturers are constantly finding bugs, vulnerabilities, or better ways for their devices to communicate with the operating system.
4432
4433	Because of this, which of the following is the BEST practice to do before installing a new device?
4434	> Obtain the latest driver from the manufacturer's website
4435
4436* You have a computer with a removable disk drive formatted with NTFS. You want the drive to use FAT32 so it is compatible with more operating systems. The drive is currently configured using drive letter D:.
4437
4438	Which of the following MUST you complete to accomplish this task?
4439	> Back up the data on the D: drive
4440	> Reformat the D: drive using FAT32
4441	> Restore the data
4442
4443* Which of the following actions directly improves system security on a Windows workstation?
4444	> Install the latest updates.
4445
4446* Nathan, a long-time Mac user, has been using his Mac computer for some time now with no issues. Recently, however, he reported that his Mac will unexpectedly tell him that his computer must be restarted by holding down the Power button for several seconds or by pressing the Restart button.
4447
4448	Assuming that this is a symptom of kernel panic, which of the following steps would be the BEST first step for troubleshooting this issue?
4449	> Do a safe boot
4450
4451* A PC technician knows he will be late to an appointment with a customer. Which of the following actions should the technician take? (Select TWO)
4452	> Contact the customer and apologize.
4453	> Give a realistic timeframe for your arrival.
4454
4455* A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?
4456	> Full device encryption
4457
4458* You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver.
4459
4460	Which of the following would be the BEST administrative tool to fix Mark's computer?
4461	> Computer Management
4462
4463* Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your company, Jane has asked you to make this possible.
4464
4465	Which of the following would MOST likely fulfill Jane's needs?
4466	> Network share
4467
4468* Which of the following networking devices or services is LEAST likely to be compatible with VPN connections?
4469	> NAT
4470
4471* You are an IT technician for your company. Your boss has asked you to set up and configure a wireless network to service all of the conference rooms.
4472
4473	Which of the following features lets you allow or reject client connections by hardware address?
4474	> MAC address filtering
4475
4476* Which of the following security measures is a form of biometrics?
4477	> Fingerprint scanner
4478
4479* You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
4480
4481	What should you do? (Select TWO) (Each option is part of the complete solution)
4482	> Enable the Erase Data option.
4483	> Disable the Simple Passcode option.
4484
4485* You have installed anti-malware software that checks for viruses in e-mail attachments. You configure the software to quarantine any files with problems. You receive an email with an important attachment, but the attachment is not there. Instead, you see a message that the file has been quarantined by the anti-malware software.
4486
4487	Which of the following BEST describes what happened to the file?
4488	> It has been moved to a folder on your computer
4489
4490* While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer.
4491
4492	Which of the following is the BEST next step?
4493	> Quarantine the files
4494
4495* You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.
4496
4497	Which Control Panel setting should you adjust to BEST meet the customer's needs?
4498	> Resolution
4499
4500* You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to their laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text.
4501
4502	Which of the following would MOST likely fix this type of ghosting image?
4503	> Replace the imaging drum, as it is probably at end of life.
4504
4505* How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?
4506	> Use the Disable automatic restart after failure option on the Advanced Startup Options menu.
4507
4508* You need to boot a Windows 10 system into Safe Mode. Which steps will accomplish this task? (Select TWO) (Each choice is a complete solution)
4509	> Press F8 at Startup
4510	> in Safe mode, select start > settings > Update&security > recovery > advanced startup > restart now
4511
4512* As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions.
4513
4514	Which of the following is the BEST way to address the situation?
4515	> Tactfully explain the problem without accusing or judging the customer.
4516
4517* Which port must be opened in the firewall of a Windows system so that a Remote Desktop connection can be established?
4518	> 3389
4519
4520* You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes.
4521
4522	Where should you place the paging file?
4523	> On the system volume
4524
4525* You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
4526	Ethernet adapter Local Area Connection:
4527	Connection-specific DNS Suffix . : mydomain.local
4528	Description . . . . . . . : Broadcom network adapter
4529	Physical Address. . . . . . : 	00-AA-BB-CC-74-EF
4530	DHCP Enabled . . . . . . . : No
4531	Autoconfiguration Enabled. . . : Yes
4532	IPv4 Address . . . . . . . : 192.168.1.102(Preferred)
4533	Subnet Mask . . . . . . . : 255.255.255.0
4534	Default Gateway. . . . . . . . . : 192.168.2.1
4535	DNS Servers. . . . . . . . . . . : 192.168.2.20
4536	
4537	Which of the following is the MOST likely cause of the problem?
4538	> Incorrect default gateway
4539
4540* Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD). After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up.
4541
4542	Which of the following is the BEST place to begin repairing Wendy's computer?
4543	> Boot the computer from the windows installation disc and run startup repair
4544
4545* When you print from your laser printer, the paper contains faint images from previous printouts.
4546
4547	Which of the following components is MOST likely the cause? (Select TWO)
4548	> Rubber scraper
4549	> Fluorescent lamp
4550
4551* You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer.
4552
4553	Which of the following is the BEST way to remove the excess toner?
4554	> Use an anti-static vacuum
4555
4556* You want to build a new system that supports 6 GB of memory. Which of the following will be the MOST important consideration when building the computer?
4557	> 64-bit processor
4558
4559* An administrator configures the Time Machine application on Mac OS computers and develops scripts that use the tar command on Linux computers.
4560
4561	Which of the following best practices is the administrator following?
4562	> Scheduled backups
4563
4564* Which of the following is not a form of biometrics?
4565	> Smart card
4566
4567* You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned that she may accidently delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited.
4568
4569	Which of the following would BEST protect Lily's files?
4570	> Backup her files using File History
4571
4572* Consider the virtual memory configuration for the Windows 10 system shown in the exhibit. Given that this Windows 10 system has 16 GB of system RAM and three hard disks installed, which configuration.
4573
4574	What change could you make to the paging file to increase system performance?
4575	> Add paging files to the E: and F: volumes
4576
4577* Which utility allows you to choose Selective Startup in Windows?
4578	> msconfig
4579
4580* You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated.
4581
4582	What should you do?
4583	> Establish a Remote Desktop connection and update the driver.
4584
4585* You have a computer that runs Windows 7, and you want to install Windows 10. You are not concerned about keeping any of the existing data currently on the drive, and you want to do a clean install. After placing the Windows 10 installation DVD in the optical drive, you restart the computer, but it does not boot to the DVD, and you are unable to install Windows.
4586
4587	Which of the following are the BEST methods for installing Windows from the DVD? (Select TWO) (Each choice is a complete solution)
4588	> While the computer is rebooting, press the boot menu function key
4589	> From the UEFI or BIOS firmware, change the boot order
4590
4591* A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank.
4592
4593	Which of the following will MOST likely rectify this issue?
4594	> Install additional memory in the printer.
4595
4596* While using a Windows 10 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred.
4597
4598	Given this information, which of the following are true? (Select TWO)
4599	> You must reinstall any applications that were installed after the restore point was taken.
4600	> Your user files were not affected when the system was reverted to the restore point.
4601
4602* Which of the following paper types should not be used in inkjet printers?
4603	> Very glossy paper
4604
4605* Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users.
4606
4607	What are the possible consequences of this decision? (Select TWO)
4608	> You expose your company to litigation by violating the software license agreement
4609	> You risk losing your job
4610
4611* What is the IPv4 address of the workstation?
4612	> 169.254.201.11
4613
4614* What is the subnet mask?
4615	> 255.255.255.0
4616
4617* How did the computer get its IP configuration information?
4618	> APIPA
4619
4620* What type of internet access would this computer have?
4621	> No Access
4622
4623* Provides a high-level overview of the organization's security program.
4624	> Organizational security policy
4625
4626* Defines an employee's rights to use company property.
4627	> Acceptable use policy
4628
4629* Identifies the requirements for credentials used to authenticate to company-owned systems.
4630	> Password policy
4631
4632* Identifies a set of rules or standards that define personal behaviors.
4633	> Code of ethics
4634
4635* Sets expectations for user privacy when using company resources.
4636	> Acceptable use policy
4637
4638* Specifies that user accounts should be locked after a certain number of failed login attempts.
4639	> Password policy
4640
4641* You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems.
4642
4643	Which of the following actions will MOST likely fix this problem? (Select TWO)
4644	> Manually install the correct driver on each computer that is having a problem
4645	> On your computer, add the x86 drivers
4646
4647* You have just installed anti-malware software on all computers on your company's network. Which of the following additional actions would be BEST to take to help protect systems from malicious software? (Select TWO)
4648	> Configure the software to automatically update its definition files
4649	> Train users to scan removable storage devices before copying files
4650
4651* Resolves (looks up) the IP address of the specified hostname.
4652	> nslookup
4653
4654* Tests connectivity between devices and shows the routers in the path between the two devices.
4655	> tracert
4656
4657* Sends an ICMP echo request/reply packet to a remote host.
4658	> ping
4659
4660* Displays current connections and incoming and outgoing connections.
4661	> netstat
4662
4663* A few simple replies to this request from the remote host indicates that a connection exists between sender and receiver.
4664	> ping
4665
4666* Displays active sessions, ports, sockets, and the local routing table.
4667	> netstat
4668
4669* Performs a continuous connection test when used with the -t option.
4670	> ping
4671
4672* What is the difference between UXGA and WUXGA displays?
4673	> WUXGA has a widescreen aspect ratio
4674
4675* You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?
4676	> mesh
4677
4678* What do biometrics use to authenticate identity?
4679	> Biological attributes
4680
4681* To protect a Windows 10 system, you've configured System Restore to automatically protect your system using restore points.
4682
4683	Will this adequately protect the user data on the system?
4684	> No, you need to enable File History
4685
4686* You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation.
4687
4688	What should you do? (Select TWO)
4689	> Configure the application to automatically download and install updates as they are released
4690	> Check the DataComLink Website regularly for patches and updates to the software
4691
4692* A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank.
4693
4694	Which of the following will MOST likely rectify this issue?
4695	> Install additional memory in the printer
4696
4697* You want to use a protocol that can encapsulate other LAN protocols and carry the data securely over an IP network.
4698
4699	Which of the following protocols is suitable for this task?
4700	> PPTP
4701
4702* You are working at the command line and want to add the read-only attribute to a file and remove the hidden attribute.
4703
4704	Which command would you use?
4705	> attrib +r -h
4706
4707* You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?
4708
4709	> yum list installed httpd
4710
4711* Which of the following utilities checks the disk for bad clusters?
4712	> chkdsk
4713
4714* A user is having problems connecting to other computers using hostnames. Which of the following commands will BEST help you troubleshoot this problem?
4715	> nslookup
4716
4717* After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum.
4718
4719	Which of the following is the MOST logical reasons for this conclusion?
4720	> Spots at regular intervals on the page
4721
4722* A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.
4723
4724	Which of the following actions should the technician take NEXT?
4725	> Check for and apply firmware updates.
4726
4727* A service running on your Windows system has hung badly and will not respond when you try to use the Services console to restart it. You run the tasklist command at the command prompt and find that the service's process has a PID of 1234 assigned to it and that it has an image name of telecom.exe.
4728
4729	Which commands could you run to shut down the service? (Select TWO)
4730	> taskkill /F /PID 1234
4731	> taskkill /F /IM telecom.exe
4732
4733* You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don't get any sound. You have checked all cable connections, and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted.
4734
4735	Which of the following BEST describes the next step you should perform?
4736	> Check the vendor's website for an updated driver
4737
4738* You have a folder on your Windows computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report that they can open the files, but they cannot modify any of the files.
4739
4740	Which of the following would be the BEST action to take next?
4741	> Modify the NTFS permissions on the folder
4742
4743* Employees in a small business have a habit of transferring files between computers using a USB flash drive and often bring in files from outside the company. Recently, a computer was infected with malware from a USB flash drive even though the employee did not access any files.
4744
4745	Which of the following options would prevent this issue in the future?
4746	> Disable autorun
4747
4748* What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
4749	> Configure your device to back up important data to your personal computer
4750
4751* Which tool can you use to display hardware utilization statistics that tell you about the operation of your computer?
4752	> Resource Monitor
4753
4754* You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. For security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location.
4755
4756	Where would be the next best place to keep your backup media?
4757	> In a locked fireproof safe.
4758
4759* A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop?
4760	> Hold down the power button for several seconds
4761[CHAPTER 13]
4762
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