NfZKfZp4

1[CHAPTER 3]
2* Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day.
3
4	Which of the following video card specifications will have the greatest impact on display quality?
5	> Refresh rate
6	> Resolution
7
8* Match the video card types on the left with the appropriate characteristics on the right. Each video card type is used more than once.
9	Installed in an expansion card slot on the motherboard.
10	> Dedicated video cards	
11	Has a GPU and a dedicated high-speed video memory bank.
12	> Dedicated video cards
13	Are more powerful and more expensive.
14	> Dedicated video cards
15	GPU is integrated with another hardware component, such as a motherboard or CPU.
16	> Integrated video cards
17	Shares system memory for graphic processing.
18	> Integrated video cards
19	Are much cheaper and less powerful.
20	> Integrated video cards
21
22* A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have multi-GPU configuration.
23
24	Which of the following statements are true? (Select TWO).
25	> The motherboard should support either SLI or CrossFire.
26	> For the best performance, both video cards should be identical.
27
28* You need to connect a monitor that provides an HDMI port and a VGA port to a video adapter in a P system that uses a DVI-D connector.
29
30	Which of the following options would provide the BEST display quality at the lowest cost?
31	> Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC.
32
33* You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance while playing your favorite game.
34
35	Which of the following will MOST likely be part of the configuration process? (Select THREE.)
36	> Purchase two graphics cards with SLI and similar specifications.
37	> Purchase a motherboard with two (or more) PCIe x16 slots.
38	> Connect at least one monitor to the graphics card.
39
40* You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?
41	> Purchase two identical video cards.
42
43* The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound.
44
45	Which of the following cable types would work BEST for connecting his laptop to the display?
46	> HDMI
47
48* You have a friend who is offering to sell the monitor and video card from his gaming system along with several PC games. The games have fast-moving graphics, and you want to be able to play them on your own home system. The monitor he is selling is an LCD TN with a 144-Hz refresh rate. The video card he is selling supports a max refresh rate of 144 Hz. You're sure you want to buy the games, but you have a couple of other choices when it comes to the monitor and the video card.
49
50	The monitor in your current system has a 60 Hz refresh rate. The video card has a max refresh rate of 75 Hz. This configuration has always worked fine for watching videos. You're also looking at new 60-Hz LCD IPS monitors and several high-end video cards with max refresh rates of up to 240 Hz.
51
52	Which of the following will most likely allow you to play the games on your home system with the best gaming experience possible?
53	> Buy your friend's games, monitor, and video card. Swap out both your video card and monitor.
54
55* Which of the following video card connectors provides digital video output? (Select TWO).
56	> DVI-D
57	> HDMI
58
59* A TV station needs to view and capture high-definition television (HDTV) signals on their computer. This allows the host's staff to prepare audio and sound bites for the show. The station has purchased a TV tuner card but cannot get it to capture video or sound.
60
61	Which of the following is MOST likely causing the card to function improperly?
62	> They purchased an ATSC card, but did not connect the card to the TV feed cable.
63
64* You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.
65
66	Which Control Panel setting should you adjust to BEST meet the customer's needs?
67	> Resolution
68
69* You want to be able to watch and record live TV on your computer. Your computer already has a video card, so you want to purchase an additional card that provides TV tuner input capabilities.
70
71	Which of the following should MOST likely be part of the configuration process? (Select TWO).
72	> Purchase a card that supports ATSC.
73	> Connect the TV input to the tuner card using coaxial cable and F-type connectors.
74
75* You are installing a high-end PCIe x16 video card in a new computer. The video card has connectors for two displays. The card also has dual fans to cool the unit.
76
77	Which of the following will MOST likely be part of the installation?
78	> Connect a 6- or 8-pin power connector to the video card.
79
80* You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver.
81
82	Which of the following would be the BEST administrative tool to fix Mark's computer?
83	> Computer Management
84
85* A customer would like you to install a high-end video card suitable for gaming.
86
87	Your installation and configuration SHOULD include which of the following? (Select THREE).
88	> Ensure that the video card is compatible with the expansion slot.
89	> Install the new video drivers from CD and then install updated drivers from the Internet.
90	> Configure the PC to use the integrated graphics if available and needed.
91[CHAPTER 3]
92
93[CHAPTER 4]
94* The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working.
95
96	Which of the following is the MOST likely reason the mouse isn't working?
97	> The USB mouse receiver is not plugged into the computer.
98
99* You need to connect a new USB scanner to the USB port on your computer. However, the first time you plugged the scanner in, it was not recognized. What should you do?
100	> Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.
101
102* You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
103
104	Which of the following is the MOST common interface for peripheral devices?
105	> USB
106
107* Which of the following standards provides data transfer rates of up to 480 Mbps with a maximum cable length of 5 meters?
108	> USB 2.0
109
110* What is the maximum data transfer speed for USB 3.0 devices?
111	> 5 Gbps
112
113* Your company has just upgraded your laptop computer. After receiving your new computer, you plug your external USB 2.0 hard disk into your new USB 3.0 port.
114
115	Which of the following is the MOST accurate statement regarding how this device will function?
116	> The device will work, but will only transfer at USB 2.0 speeds.
117
118* You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
119
120	Which of the following devices MOST likely uses a micro-USB connector? (Select TWO).
121	> Digital cameras
122	> Smartphones
123
124* Select the aspect ration that applies to the display types listed.
125
126	Which aspect ratio applies to displays with resolutions of 800x600 and 1600x1200?
127	> 4:3
128	Which aspect ratio applies to displays with resolutions of 1680x1050 and 1920x1200?
129	> 16:10
130	Which aspect ration applies to displays with resolutions of 1280x720 and 1920x1080?
131	> 16:9
132
133* You recently purchased a laptop computer. As a member of the sales team, you often travel to present sales demonstrations. At one such presentation, you notice that the images being shown by a projector seem large and somewhat skewed.
134
135	Which of the following changes would MOST likely give you an accurate projection of your presentation?
136	> Configure the projector to use a 16:9 aspect ratio.
137
138* You work as the IT administrator for a small news station. Jill, an employee in building 2, works in the audio/video editing department and would like to increase her productivity. For example, she would like to be able to run multiple programs simultaneously and be able to compare video clips side-by-side.
139
140	Which of the following configuration changes would provide the BEST solution for Jill?
141	> Configure Jill's computer to have dual monitors.
142
143* A company is purchasing new laptops for their graphic artist division.
144
145	Which of the following display technologies provides better contrast and deeper blacks, resulting in better picture quality?
146	> OLED
147
148* Which of the following terms describes the difference between white and black in an LCD monitor?
149	> Contrast ratio
150
151* Which of the following is true of modern LCD monitors regarding backlighting?
152	> LEDs are used to backlight the screen.
153
154* You are putting together a gaming system and need to make sure you get a display that meets your needs. The display needs to have a very good response time, and you would prefer that it be affordable and power-efficient.
155
156	Which of the following types of displays will MOST likely meet these needs?
157	> LCD display with TN panel
158
159* You are putting together a system for a graphic artist and need to make sure you get a display that meetes her needs. The display needs to have very good color reproduction quality and viewing angles. The display needs to cool and be power-efficient.
160
161	Which of the following types of displays will MOST likely meet these needs?
162	> LCD display with IPS panel
163
164* You are a trainer for your company and often teach courses in a classroom located on-campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want to the same content to show on both laptop monitor and the projection screen.
165
166	Which of the following multiple display options would be BEST to select when teaching?
167	> Duplicate these displays.
168
169* Lloyd works for a graphic design company. He needs a monitor that accurately represents colors. Lloyd's monitor recently failed, and you have been asked to purchase a new one. You have been asked to find a monitor with a high pixel refresh rate, low energy consumption, and very accurate colors representation.
170
171	Which of the following types of displays will BEST meet the requirements requested?
172	> OLED
173
174* Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room.
175
176	Which of the following display systems would be the BEST to purchase?
177	> A large screen and a projector
178
179* Which of the following are true of the SXGA scren resolution? (Select TWO.)
180	> 5:4 aspect ratio
181	> 1280 x 1024
182
183* What is the difference between UXGA and WUXGA displays?
184	> WUXGA has a widescreen aspect ratio.
185
186* You have just purchased 10 new notebook systems for your users. You are concerned that users will leave the systems on for long periods of time, which could result in display burn-in.
187
188	What should you do to prevent this from happening?
189	> Configure a screen saver on each system.
190
191* After using your LCD monitor for about three months, you notice a small black dot in one area of the screen. Regardless of what is shown on the monitor, the dot remains the same color and in the same location.
192
193	Which of the following is the BEST method for removing the black dot from the monitor?
194	> Play a video designed to fix dead pixels.
195
196* For several years, the monitor on your laptop has worked perfectly. However, shortly after turning on your laptop today, you noticed a definite dimness.
197
198	Which of the following is the MOST likely cause? (Select TWO).
199	> The monitor's inverter has gone bad.
200	> The power adapter was accidentally unplugged.
201
202* Your monitor is displaying images in strange colors.
203
204	Which of the following is MOST likely the solution to this problem?
205	> Increase the color depth.
206
207* A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port.
208
209	Which of the following actions is the BEST to take next?
210	> Check the monitor's brightness and contrast settings using the controls on the monitor.
211
212* You recently upgraded a client's older workstation from Windows 7 to Windows 10. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen.
213
214	Which of the following will MOST likely fix this problem without requiring a hardware upgrade?
215	> Set the visual effects for best performance.
216
217* You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 1024 with 32-bit color. The geometry of the images displayed on the screen appear to be distorted.
218
219	What should you do to correct the problem?
220	> Set the display resolution to the native resolution of the monitor.
221
222* You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 32-bit color. The display on the screen seems to be pixilated.
223
224	Which of the following solutions is MOST likely to fix this problem?
225	> Change the screen resolution to the native resolution of the monitor.
226
227* You have purchased a 1600 x 1200 LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1280 x 1024 with 24-bit color. The display output seems to be fuzzy and stretched.
228
229	Which of the following BEST describes the action you should take to correct the problem?
230	> Change the screen resolution to the native resolution of the moinitor.
231
232* You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 768 with 32-bit color. The images displayed on the screen appear to be overly large.
233
234	What should you do to correct the problem?
235	> Set the display resolution to the native resolution of the monitor.
236
237* As you arrive on-site at a customer's place of business, you go up to the front desk and ask for Mr. Magorium, the head of the IT department. Mr. Magorium meets you, introduces himself as Edward, and escorts you to the printer, which is jammed. After you fix the printer, the existing print job completes. As the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You go to Mr. Magorium's and say, Hi Edward, your printer is fixed and working perfectly. Mr. Magorium then escorts you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call Mr. Magorium to verify that the printer is still functioning properly.
238
239	Which of the following professionalism principles is the technician failing to follow?
240	> Deal with confidential materials appropriately.
241
242* You've just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is displayed in 16 colors at 640x480 resolution.
243
244	Which of the following will BEST resolve this problem?
245	> Download and install the latest driver from the video card manufacturer's website.
246
247* Alice recently purchased a new cell phone. After her vacation, Alice wanted to transfer her holiday photos to her computer, where she could do some touchup work before sending the pictures to her children. When Alice attached herphone to her computer, she saw that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unforunately, after trying for several minutes, Windows displayed a message indicating that it was unsuccessful. When Alice explored her available drives, her phone was not listed. 
248
249	Which of the following would be the BEST administrative tool to help Alice gain access to her phone?
250	> Device Manager
251
252* You have decided to install a new Ethernet network adapter in your Windows 10 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is. After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your computer crashes. Thinking this must be a fluke, you reboot again with the same result.
253
254	Which of the following is the BEST tool to get Windows to load properly?
255	> Boot to Safe Mode and uninstall the network driver.
256
257* You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work.
258
259	Which of the following troubleshooting steps is the BEST to try first?
260	> Run any diagnostic software that came with the device
261
262* Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
263	> Device Manager
264
265* A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow on it. What should you do?
266	> ERnable the device in Device Manger
267
268* You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
269	> Download the latest driver from the manufacturer's website.
270
271* A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation.
272
273Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix this problem, you need to reload the old video driver.
274
275	Which of the following actions are the BEST choices? (Select TWO).
276	> Use Device Manager to roll back the video driver.
277	> Revert the system to a restore point prior to installing the video driver.
278
279* You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.
280
281	Which of the following steps would MOST likely resolve this issue?
282	> Download and install the latest driver from the manufacturer's website.
283
284* During the POST, you receive the following message:
285
286Keyboard not present. Press F1 to continue.
287
288	What are the most likely causes of this error message? (Select TWO.)
289	> A poor keyboard connection
290	> A stuck key on the keyboard
291
292* You have just installed several devices to a computer at once, but now the computer fails to boot properly.
293
294	Which of the following troubleshooting steps is the BEST to try first?
295	> Remove all of the newly added devices and install them one at a time.
296
297* You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
298
299	Which of the following troubleshooting steps is the BEST to try first?
300	> Make sure the USB device is plugged in properly.
301
302* In which of the following situations would driver rollback be the BEST tool to use?
303	> You recently installed a new video driver, and now the system behaves erratically.
304[CHAPTER 4]
305
306[CHAPTER 5]
307* Which Blu-ray standrad definse rewritable disks?
308	>BD-RE
309
310* Which optical media has the greatest storage capactity?
311	> Single-layer, single-sided Blu-ray disc
312
313* You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?
314	> 48x
315
316* Match each label on the left with the correct characteristics on the right.
317
318	First developed to store digital music. Later, was adapted to store digital computer data.
319	> Compact Disc (CD)
320	Can be written, read many times, erased, rewritten, and has a capactiy of about 650 MB.
321	> Compact Disc (CD-RW)
322	Single-sided discs can hold about 4.8 GB of data. Dual-layer discs can hold up to 8.5 GB of data.
323	> Digital Versatile Disc (DVD)
324	Dual-layer version employs two recordable dye layers, each capable of storing data.
325	> Digital Versatile Disc (DVD-RW)
326	Uses blue laser light, which has a short wavelength, allowing data to be packed more tightly onto the disc and is rewritable.
327	> Blu-ray Disc (BD-RE)
328	Was originally developed for high-definition video (and expanded content on movie discs), but can also be used for data storage.
329	> Blu-ray Disc (BD)
330
331* Which of the following are optical storage devices? (Select THREE.)
332	> CD
333	> DVD
334	> BD
335
336* Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?
337	> Push an unbent paper clip into the hold on the front of the drive.
338
339* You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 10. This computer has two high-capacity hard disks. You want to ensure that the information is protected from a hard disk failure, so you want to set up a Windows software RAID system.
340
341	Which of the following would be your BEST solution?
342	> Use mirrored volumes.
343
344* You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume. 
345
346	Before you create the striped volume, which action MUST you take?
347	> Convert basic disks to dynamic disks.
348
349* One of your customers wants you to build a personal server that he can use in his home. One of his concerns is making sure he has at least one backup of their data stored on the server in the event that a disk fails. You have decided to back up his data using RAID. Since this server is for personal use only, the customer wants to keep costs down. Therefore, he would like to keep the number of drives to a minimum.
350
351	Which of the following RAID systems would BEST meet the customer's specifications?
352	> RAID 1
353
354* Ben is concerned about losing data due to a hard disk failure. His computer will only support a maximum of three disks. To protect his data, you have decided to use RAID (redundant array of independent disks).
355	Which of the following RAID types would give Ben the BEST mirrored data protection?
356	> RAID 1
357
358* You have been asked to configure the drives in a computer. The end user wants to use striping without incorporating any fault tolerance.
359
360	Which of the following will BEST meet these requirements?
361	> RAID 0
362
363* You are building a new computer that will contain two hard disks. To provide increased performance, you have decided to configure the drives using RAID technology.
364
365	Which of the following will BEST meet your needs?
366	> RAID 0
367
368* You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?
369	> Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not.
370
371* A computer being used by the HR department needs to ensure that all of the data on that computer is protected from a single hard disk failure. The data needs to be read as quickly as possible, and the HR department would like to maxmimize drive use as much as possible. This computer can use up to three hard drives.
372
373	Which of the following RAID types would meet these requirements and provide the BEST data protection?
374	> RAID 5
375
376* What is an advantage of RAID 5 over RAID 1?
377	> RAID 5 improves performance over RAID 1.
378
379* You ahve been asked to implement a RAID 5 solution for an enginerr's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5?
380	> 3
381
382* One of the video editors in your company is worried that he may lose a lot of data if his hard drive fails. He has hasked you to come up with a solution. To do this, you have decided to implement a RAID 10 solution on his desktop workstation.
383
384	Which of the following is the MINIMUM number of hard disks that can be used?
385	> 4
386
387* Which of the following drive configurations uses striping with parity for fault tolerance?
388	> RAID 5
389
390* You are configuring a new system, and you want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard.
391
392	Which of the following BEST describes the action you will take as part of the configuration?
393	> Load the RAID drivers duing operating system installation.
394
395* You have an existing computer running Windows 10. You want to configure a RAID 1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID 1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?
396	> Install the drivers for the RAID controller.
397
398* You are in the process of preparing a storage device and must determine which file system to use.
399
400	Which of the following BEST describes the advantage of using the exFAT file system rather than NTFS?
401	> Lower memory and procssor resource use
402
403* You have just purchased a new USB drive that you want to use to troubleshoot the computers in your company as well as other network devices, such as printers and projectors. You need to format this new drive with a file system that will be recognized and used on all devices.
404
405	When formatting your USB drive, which of the following file system types would meet MOST, if not all, of your needs?
406	> FAT32
407
408* You are installing Windows 10 on a drive that was previously used for Windows 8.1. This drive has one primary partition. While isntalling Windows, you want to ensure that the old files are deleted and any bad sectors are located and marked as bad.
409
410	To achieve your desired goal,w hich of the following is the BEST option to run?
411	> Full format
412
413* What is required to control access to the file system using file and folder permissions on a Windows-based computer?
414	> NTFS-formatted partition
415
416* You have added two new hard disks to a Windows computer. The disks are configured as basic disks.
417
418	Which of the following could be configured on these disks? (Select TWO).
419	> Extended partitions with logical drives
420	> Primary partitions
421
422* You have an extra disk on your system that has three primary partitions and an extended partition with two logical drives. You want to convert the partitions to simple volumes, preferably without losing any data.
423
424	Which of the following is the BEST step to perform?
425	> Upgrade the disk to a dynamic disk.
426
427* While configuring a computer, you find that you need to create, format, and manage the partitions and volumes on your hard drives.
428
429	Which of the following is the BEST command line utility to use?
430	> DiskPart
431
432* Match each disk type of the left with its corresponding description/features on the right. Each disk type may be used once, more than once, or not at all.
433
434	Supports up to 128 volumes.
435	> Dynamic disks
436	Use primary and extended partitions
437	> Basic disks
438	Are supported by all operating systems.
439	> Basic disks
440	Support volumes that use discontigous disk space.
441	> Dynamic disks
442	Store partitioning information in a hidden database on all such disks in the system.
443	> Dynamic disks
444	Only support volumes made up of contigous disk space.
445	> Basic disks
446
447* If you want to boot from a hard drive, what must it have?
448	> Active partition
449
450* Which partition type identifies the partition as one that holds the boot loader program used to start the operating system?
451	> Active
452
453* Which of the following is true about primary partitions?
454	> The active partition must be a primary partition.
455
456* You want to set up a Windows system to also be able to boot to Linux. To be able to dual boot, the system needs a partition on which to install Linux. However, you don't have an extra hard disk that can be used for the Linux partiion. The existing disk has no unpartitioned space available, but it has about 300 GB of free space.
457
458	Which of the following disk management operations will BEST prepare your hard disk for dual boot?
459	> Shrink the primary partition
460
461* Which disk types does Windows support? (Select TWO.)
462	> Basic
463	> Dynamic
464
465* Which of the following conditions would prevent you from using a GUID Partition Table (GPT) when setting up a disk drive?
466	> You're setting up the drive to boot Windows 10 on a computer that uses traditional BIOS.
467
468* You have four volumes on a basic hard disk. You convert the disk to dynamic.
469
470	After the conversion, which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
471	> Healthy
472
473* Match the disk status on the left with the corresponding description on the right. Each status may be used once, more than once, or not at all.
474
475	Shows while a disk is being converted from a basic disk to a dynamic disk.
476	> Initializing
477	Indicates that the disk is turned on and can be accessed and the volume on the disk is valid and has no errors.
478	> Healthy
479	Indicates that errors have occurred on physical or dynamic disks.
480	> Unavailable
481	Shows when a dynamic disk has been removed or turned off.
482	> Offline
483
484* You have four volumes on a basic hard disk.
485
486	Which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
487	> Healthy (Logical Drive)
488
489* You have just added a brand new hard disk to your Windows-based computer. When you power on the computer, the disk is not shown in File Explorer. To troubleshoot this issue, you open the Windows Disk Management console and see that the disk is present, but is shown as Unknown.
490
491	Which of the following disk management steps is MOST likely required first?
492	> The disk needs to be initialized.
493
494* You have a disk in your system that is displayed in the Disk Management utility, as shown in the image below. The disk icon includes a red arrow that is pointing down.
495
496	Which of the following would you expect to see, in the space where the red outline is, as the status of this disk?
497	> Not initialized
498
499* You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, then you double-click the drive letter for the optical drive to see the contents of the disc.
500
501	If the DVD-ROM is not a valid disc, which error message will you see?
502	> No Media
503
504* You have a hard disk that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely.
505
506	Which of the following BEST describe the next step you need to perform?
507	> Use the conver command to conver from FAT32 to NTFS and then configure NTFS permissions.
508
509* You have just finished installing Windows on a system that ocntains four physical hard disks. The installation process has created a system volume and  C: volume on the first disk (Disk 0). The installation process also initialized the second disk (Disk 1) and the third disk (Disk 2), but did not create any volumes on these disks.
510
511	Which of the following would you expect to see as the status of Disk 1 and Disk 2?
512	> Unallocated
513
514* Your computer's hard drive is currently formatted as FAT32, but you want to take advantage of the features offered to NTFS drives.
515
516	Which of the following steps would MOST likely allow you to do this without losing the existing data?
517	> Use the convert command at a command prompt.
518
519* You have a computer with a single hard disk configured as a basic disk with a single partition formatted with NTFS. The computer runs Windows 10. The disk has runo ut of space. You need to add space to the disk. You install a new hard drive and start Disk Management.
520
521	Which of the following is a required task to add space to the existing volume?
522	> On the new hard disk, create a new partition without a drive letter.
523
524* Your computer has a single hard disk with a single volume used by the C:\ drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C:\ volume. You add a new hard disk to the computer.
525
526	Which of the following is the BEST step to complete while adding space to the C:\ drive?
527	> Create a mount point using space on the second disk.
528
529* What tool would you use to create and delete partitions on hard drives?
530	> Disk Management
531
532* Which of the following is a characteristic of extended partitions?
533	> They are subdivided into logical drives.
534
535* Your system volume is running out of disk space. You need to extend the system volume to give it more space.
536
537	Which of the following conditions MUST be met to extend the system volume? (Select TWO).
538	> The disk must have contigous free space on the same disk.
539	> The system volume must be formatted with NTFS
540
541* You want to combine storage space from two different hard disks into a single logical storage unit on your Windows computer.
542
543	Which of the following is the BEST step to perform?
544	> Use dynamic disks and a spanned volume.
545
546* Check Disk detects disk integrity errors and fixes them. MAtch the types of errors Check Disk detects and fixes on the left with the error descriptions on the right.
547
548	A series of used clusters on the hard disk drive that are not associated with a specific file.
549	> Lost clusters
550	Occurs when two files claim the same cluster.
551	> Cross-linked file
552	Files that exist on the hard drive but are not associated with a directory in the index.
553	> Orphaned files
554	A portion of the hard disk that cannot be used
555	> Bad sector
556
557* You are an IT administrator troubleshooting a computer from within the Windows command prompt. You are trying to execute the chkdsk command line tool, but it keep failing.
558
559	Which of the following command switches would give you the BEST information or help on how to run this command?
560	> chkdsk /?
561
562* Which of the following Windows command line utilities would you use to realign the file structure ont he disk to optimize performance?
563	> defrag
564
565* Which of the following disk maintenance utilities locates and disposes of files that can be safely removed from the disk?
566	> Disk Cleanup
567
568* Which of the following disk maintenance utilities optimizes the performance of your hard drive by joining parts of files that are in different locations on your hard drive to a single location?
569	> Disk Defragmenter
570
571* Which of the following disk maintenance utilities optimizes the performance of your hard drive by verifying the file system integrity of a hard disk and fixing the errors it detects?
572	> Check Disk
573
574* Your computer currently uses a 5,400 RPM hard disk. You want to improve your computer's overall performance by optimizing your hard disk performance.
575
576	Which of the following would be the MOST effective means for optimizing your hard disk performance? (Select TWO).
577	> Uprade your hard disk interface to SATA 3.
578	> Upgrade to a 10,000 RPM hard disk.
579
580* Which of the following utilities checks the disk for bad clusters?
581	> chkdsk
582
583* Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
584	> chkdsk
585
586* You have used your computer for several months without any issues. Recently, you have noticed that when you perform specific actions or open certain files, your computer crashes, and programs sometimes freeze. You suspect that hard disk issues are the cause.
587
588	Which of the following tools would BEST verify and fix disk errors?
589	> chkdsk
590
591* One day, while trying to start your Windows 10 system, you see the following error displayed: 
592
593Could not read from the selected boot disk. Check boot path and disk hardware.
594
595	Which of the following will MOST likely fix the problem?
596	> Boot into the recovery environment and run the bootrec /rebuildbcd command.
597
598* You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST.
599
600	Which of the following steps is the BEST to try first?
601	> Make sure that the hard disk is connected to the power supply.
602
603* You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed.
604
605	> Which of the following utilities will you MOST likely use to solve the problem?
606	Disk Management
607
608* Lately, you hear a clicking noise when reading or writing data from the hard disk. What is the most likely case of the clicking?
609	> Failing hard drive
610
611* You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work.
612
613	What should you do first?
614	> Make sure the power connectors on the hard disk are plugged in all of the way.
615
616* You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive won't work.
617
618	Which of the following troubleshooting steps is the BEST to try first? (Select TWO).
619	> Make sure that the DVD power cable is connected.
620	> Make sure that the DVD SATA cable is connected.
621
622* You have just received a frantic call from a customer. She informs you that after turning her computer on, she received the following error:
623
624The SMART hard disk check has detected an imminent failure.
625
626	Which of the following is the BEST first step to take?
627	> Back up all important data and files.
628
629* You have a computer with a removable disk drive that has been formatted with NTFS. You want the drive to use FAT32 to be comptible with more operating systems. The drive is currently configured using drive letter D:.
630
631	Which of the following actions MUST you complete to make the desired changes?
632	> Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.
633
634* You have a computer running Windows 10 Home. You need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want ot read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
635	> Do nothing. Windows 10 can natively access exFAT file systems.
636
637* While troubleshooting a Windows workstation, you find that the computer has several cross-linked clusers within the file system.
638
639	Which of the following utilities would MOST likely fix this issue?
640	> chkdsk
641
642* Which of the following refers to a situation where two files try to claim the same cluster on the hard disk?
643	> Cross-linked clusters
644
645* You have physically installed a new hard disk drive in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the hard disk drive in Windows Explorer, but get an error message. Which utility will you most likely use to solve the problem?
646	> format
647
648* You have a hard disk that has a single primary partition and has been assigned D: as the drive letter. Which tool would you use to configure the drive to use the FAT32 file system?
649	> format
650
651* You have an existing computer running Windows 10 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives and then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?
652	> Install the drivers for the motherboard RAID controller.
653[CHAPTER 5]
654
655[CHAPTER 6]
656* Which of the following terms refers to a network resource sharing model that uses access control lists saved on each computer?
657	> Peer-to-peer
658
659* Match the network types on the left with the descriptions on the right. Each network type may be used once, more than once, or not at all.
660
661	A network in a small geographic area that typically uses wires to connect systems together.
662	> Local Area Network (LAN)
663	A small network used for connecting devices, such as a notebook computer, a wireless headset, a wireless printer, and a smartphone.
664	> Personal Area Network (PAN)
665	A network that is typically owned and managed by a city as a public utility.
666	> Metropolitan Area Network (MAN)
667	A group of networks that are geographically isolated, but are connected to form a large internetwork.
668	> Wide Area Network (WAN)
669	Similar to a standard LAN, but uses radio signals instead of wires to connect systems together.
670	> Wireless Local Area Network (WLAN)
671	A network that covers an area as small as a few city blocks to as large as an entire city.
672	> Metropolitan Area Network (MAN)
673	A set of subnets connected to each other, typically by wires, using at least one router.
674	> Local Area Network (LAN)
675
676* A group of workers in an office space communicate with each other on their smartphones and tablet devices through an ad hoc network linked using Bluetooth technology protocols.
677
678	Which of the following network types is in use?
679	> Personal Area Network (PAN)
680
681* You have a network that uses a logical bus topology. How do messages travel through the network?
682	> Messages are broadcast to all devices connected to the network.
683
684* You have a network that uses a logical ring topology. How do messages travel through the network?
685	> Messages travel from one device to the next until they reach the destination device.
686
687* You have implemented an ad hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?
688	> Mesh
689
690* You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?
691	> Mesh
692
693* Which of the following topologies connects each network device to a central hub?
694	> Star
695
696* What device is used to create a physical star topology?
697	> Switch
698
699* Which of the following is the best definition of a LAN?
700	> A network in a small geographic area, like in an office.
701
702* A customer is upgrading the routers and switches in their network. The signal source in these network devices is a light-emitting diode.
703
704	Which of the following network cabling options is MOST likely being used in this upgrade?
705	> Multimode fiber
706
707* Currently, the users in your company are required to use their IP addresses when connecting to other hosts. Since IP addresses are difficult to remember, you want to implement a protocol on your network that allows computers to automatically find another host's IP address using a logical name.
708
709	Which of the following protocols would be the BEST to implement?
710	> DNS
711
712* A technician determines that an older network hub that connects 24 workstations is performing poorly due to exceissive network collisions.
713
714	Which of the following network devices would be the BEST replacement?
715	> Switch
716
717* Which of the following LAN devices receives a signal on one port and forwards that signal only to the port where the destination device is connected?
718	> Switch
719
720* Which of the following best describes how a switch functions?
721	> It connects multiple cable segments or devices and forwards frames to the appropriate segment.
722
723* Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?
724	> Hub
725
726* How do switches and bridges learn where devices are located on a network?
727	> When a frame enters a port, the source MAC address is copied from the frame header.
728
729* You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable.
730
731	Which of the following BEST describes where this cable would most likely be used?
732	> Voice over IP connection
733
734* Which of the following protocols carry phone calls over an IP-based network?
735	> VoIP
736
737* Which network component connects a device to the transmission media and allows it to send and receive messages?
738	> Network interface card
739
740* Which of the following statements accurately describes how a modem works? (Select TWO.)
741	> It demodulates analog data from a telephone network into digital PC data.
742	> It modulates digital data from the PC into analog data and transmits it on a telephone network.
743
744* Which of the following is a valid MAC address?
745	> C0-34-FF-15-01-8E
746
747* An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?
748	> Send the frame out ports 2-8.
749
750* You have a computer with an onboard LAN adapter. The LAN adapter has failed, and you are unable to connect the computer to the network. What should you do?
751	> Add a network card using a PCI slot.
752
753* A technician is replacing a cable mode. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation.
754
755	Which of the following network cable types is being used?
756	> Coaxial cable
757
758* Which of the following are characteristics of coaxial network cable? (Select TWO.)
759	> It has a conductor made from copper in the center of the cable.
760	> It uses two concentric metallic conductors.
761
762* A technician is installing a cable modem that supplies internet connectivitiy for a home office.
763
764	Which of the following cabling types would be used to connect the cable modem to the cable wall outlet?
765	> RG6
766
767* A technician is running a network above a dropped ceiling that is also used for ventiliation. The cable must be twisted pair and must be capable of Gigable Ethernet speeds.
768
769	Which of the following cables should be used?
770	> Plenum-rated CAT-6a
771
772* You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?
773	> Plenum
774
775* Which kind of connector do you use to connect a modem to a standard telephone line?
776	> RJ11
777
778* Which connector is used with unshielded twisted pair (UTP) cable?
779	> RJ45
780
781* You have recently been called to troubleshoot network connectivity at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum-rated and shielded twisted pair cable. You would like to minimize the problem and prevent it from happening again.
782
783	Which of the following will BEST protect the cable from further damage?
784	> Run the cable through the ceilling area instead of across the floor.
785
786* What is a major benefit STP provides that UTP does not?
787	> Greater resistance to interference
788
789* A technician connects two network switches using a twisted pair cable. Neither switch supports auto-uplinking.
790
791	Which of the following identifies the TIA wiring standard required on each end of the cable?
792	> One end must be T568A, and the other must be T568B.
793
794* You are using a crimper to attach an RJ45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?
795
796	> Green with white
797
798* A technician must press a cable connector's retaining tab to remove a faulty fiber optic network cable.
799
800	Which of the following connectors does the cable use?
801	> LC
802
803* Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select TWO.)
804	> Immunity to electromagnetic interference.
805	> Greater cable distances without a repeater
806
807* Match the fiber optic cable types on the left with the appropriate characteristics on the right. Each cable type may be used once, more than once, or not at all.
808
809	Data transfers through the core using more than one light rays.
810	> Multimode
811	The core diameter is around 10 microns.
812	> Single mode
813	Cable lengths can extend a great distance
814	> Single mode
815	Cable lengths are limited in distance.
816	> Multimode
817
818* Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
819	> Ethernet
820
821* You have just signed up for a broadband home internet service that uses coaxial cable. Which connector type will you most likely use?
822	> F-type
823
824* Match the types of Ethernet connectivity devices on the left with the corresponding descriptions on the right. Each type of Ethernet connectivitiy device may be used once, more than once, or not at all.
825
826	Connects segments on the same subnet. Forwards signals to only the port connected to the destination device.
827	> Switch
828	Can be used to connect wireless clients to wired clients on the same network.
829	> Bridge
830	Connects two network segments that have different subnet addresses.
831	> Router
832	Connects segments on the same subnet. Repeats signals out to all other ports.
833	> Hub
834	Operates in full-duplex mode, meaning devices can both send and receive data at the same time.
835	> Switch
836	Operates in half-duplex mode, meaning devices can either send or receive data at any given time.
837	> Hub
838	Uses the IP addresses within a packet to move packets between networks
839	> Router
840
841* Which of the following devices allows network communications to be transmitted over existing AC power lines?
842	> Ethernet over Power
843
844* Which of the following devices can be used to distribute electrical power along with network data on twisted-pair Ethernet cabling (CAT 5 or higher)?
845	> Power over Ethernet
846
847* Your netowkr follows the 1000Base-T specifications for Gigabit Ethernet.
848
849	Which of the following is the MAXIMUM cable segment length allowed?
850	> 100 meters
851
852* Which of the following is true of a network using the 1000Base-T standard? (Select TWO.)
853	> The network uses copper UTP cables.
854	> The network operates at one gigabit per second.
855
856* A medican center wants to upgrade their network backbone to 10-Gigabit Ethernet (10 Gbps) so they can perform daily backups of large amounts of data to the secure on-site storage area network (SAN) without bogging down the network. Some of the backbone segments will have to reach between buildings that are close to 300 meters apart.
857
858	Which of the following cable types BEST supports the 10-Gigabit Ethernet at the necessary segments lengths while keeping costs as low as possible?
859	> Multimode fiber optic
860
861* Which type of fiber optic cable supports 10 Gigabit Ethernet with a maximum segment length of up to 40 km?
862	> 10GBaseER single-mode
863
864* Which of the following are valid IP addresses? (Select TWO.)
865	> 172.16.1.26
866	> 2.2.2.2
867
868* Which of the following are not valid IP addresses? (Select THREE.)
869	> 257.0.122.55
870	> 145.8.260.7
871	> 45.22.156.256
872
873* You want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?
874	> DNS
875
876* You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific-directories ont he server. Which IP protocol should you implement to provide this capability?
877	> FTP
878
879* Which of the following protocols is used by an email client to retrieve messages from an email server and gives users the option to keep mail messages on the server?
880	> IMAP
881
882* You want to use your Windows workstation to browse the websites on the ineternet. You use a broadband DSL connection to access the internet. Which network protocol must be installed on your workstation to do this?
883	> IP
884
885* Match each port number on the left with its associated protocols on the right.
886
887	Secure Shell (SSH)
888	> 22
889	Apple Filing Protocol (AFP)
890	> 548
891	HTTP over SSL (HTTPS)
892	> 443
893	Hypertext Transfer Protocol (HTTP)
894	> 80
895	Server Message Block (SMB/CIFS) directly over TCP
896	> 445
897	Service Location Protocol (SLP)
898	> 427
899	Internet Message Access Protocol (IMAP)
900	> 143
901
902* An administrator configures a server to run the TCP/IP suite protocol that allows users to download files contained in specific directories on the server and also protects access to those files by requiring user authentication.
903
904	Which of the following TCP/IP port numbers allow this protocol to work properly? (Select TWO).
905	> 20
906	> 21
907
908* To assist a user, a help desk technician is able to take advantage of a Windows proprietary network protocol that allows the technician to open a graphical interface to connect with the user's Windows computer.
909
910	Which of the following TCP/IP port numbers is the default port used by this protocol?
911	> 3389
912
913* While making an online bank transaction, a customer checks to see that the web browser is displaying a lock icon that indicates that an encrypted TCP/IP suite protocol is being used.
914
915	Which of the following TCP/IP port numbers does this protocol typically use when the browser encrypts its communications with the bank's web server?
916	> 443
917
918* A user is configuring an email client application and plans to use a standard TCP/IP suite protocol to retrieve email messages from an email server.
919
920	Which of the following TCP/IP suite protocols can be used to retrieve email messages? (Select TWO).
921	> Internet Message Access Protocol (IMAP)
922	> Post Office Protocol (POP3)
923
924* While working on a Windows workstation, you've enabled Remote Desktop.
925
926	Which of the following ports MUST be opened in the server's firewall to allow remote clients to access the desktop?
927	> 3389
928
929* You've just installed the DNS server on a Windows server. Which port must be opened inh the server's firewall to allow clients to access the service?
930	> 53
931
932* Which protocol is used to send email messages from a mail client to a mail server?
933	> SMTP
934
935* You are a software developer, and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?
936	> UDP
937
938* You have a user who takes his laptop home every day after work. When he's working in the office, the laptop must get an IP address from the DHCP server so you configure it to obtain IP and DNS information automatically. When he's working form home, the laptop must use IP and DNS information that connects with his home network.
939
940	Which IP addressing method can you use to make sure he gets a network connection at home?
941	> Alternate IP configuration
942
943* A Windows workstation is configured to receive its IP configuration information from a DHCP server on the company network.The user at the workstation reports that she cannot use email and is unable to reach the internet. Using the ipconfig command, you see that the workstation has been assigned the following special IP configuration:
944
945IP address: 168.254.0.1
946Subnet mask: 255.255.0.0
947
948	What is this special IP configuration called?
949	> Automatic Private IP Addressing (APIPA)
950	Why did the workstation recieve this type of configuration?
951	> The workstation was unable to contact the DHCP Server
952
953* Which of the following IP address ranges is reserved for Automatic Private IP Addressing?
954	> 168.254.0.1 - 169.254.255.254
955
956* Given that your Windows workstation has Automatic Private IP Addressing (APIPA) implemented using default settings, which of the following TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
957	> 169.254.1.26
958
959* Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?
960	> Default gateway
961
962* Which of the following statements abou the Dynamic Host Configuration Protocol (DHCP) are true? (Select TWO.)
963	> A workstation must request addressing information from a DHCP server.
964	> It can deliver a DNS server address in addition to the host IP address.
965
966* You are setting up a small network in your office with one Windows server and 50 Windows workstations. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?
967	> Install and configure the DHCP service on your server.
968
969* As the IT technician for your company, you need to ensure that IP addresses are automatically assigned to hosts while at the same time preventing the same address from being assigned twice.
970
971	Which of the following services would be BEST to use?
972	> DHCP
973
974* You are the IT technician for your company.
975
976	Which of the following mechanisms would BEST allow you to resolve a hostname into its associated IP address? (Select TWO).
977	> DNS
978	> hosts file
979
980* Nate, an employee in your organization, has started to work from home two days a week. Nate uses the same company laptop while working in the office and working at home.
981
982Nate's laptop automatically connects to the wireless network in the office, but does not automatically connect to his home wireless network. Nate would like the laptop to connect automatically at home and at work.
983
984	Which of the following would BEST allow this to happen?
985	> Configure an alternate TCP/IP configuration on the laptop's wireless adapater to use a static IP address that is compatible with the home network.
986
987* A host on your network that provides a service that requires the server to always use the same IP address. Which IP addressing method can you use to manually assign the specific IP address?
988	> Static IP addressing
989
990* While setting up a home office, a technician disables the DHCP service on the office router, but does not want to rely on link-local addressing.
991
992	Which of the following IP addressing methods should be used?
993	> Static
994
995* A technician is configuring the static TCP/IP settings on a client computer.
996
997	Which of the following configurations are needed for internet communications? (Select THREE.)
998	> DNS server address
999	> Default gateway address
1000	> IP address including a subnet mask (IPv4) or subnet prefix length (IPv6)
1001
1002* Which of the following are valid IPv6 addresses? (Select TWO.)
1003	> 6384:1319:7700:7631:446A:5511:8940:2552
1004	> 141:0:0:0:15:0:0:1
1005
1006* Which of the following is a valid IPv6 address?
1007	> FEC0::AB:9007
1008
1009* Which of the following correctly describes the most common format for expressing IPv6 addresses? (Select TWO.)
1010	> Hexadecimal numbers
1011	> 32 numbers, grouped using colons
1012
1013* Which of the following describes an IPv6 address? (Select TWO.)
1014	> Eight hexadecimal quartets
1015	> 128-bit address
1016
1017* Which of the following identifies the Interface ID component of an IPv6 address? (Select TWO.)
1018	> The last four quartets of an IPv6 address.
1019	> The last 64 bits of an IPv6 address.
1020
1021* Which of the following identifies the prefix component of an IPv6 address? (Select TWO.)
1022	> The first 64 bits of an IPv6 address.
1023	> The first four quartets of an IPv6 address.
1024
1025* The following is an example of an IPv6 address:
1026
1027FEC0:1319:7700:F631:446A:5511:CC40:25AB
1028
1029	Which part of the example IPv6 address is the prefix?
1030	> FEC0:1319:7700:F631
1031	Which quartet in the example IPv6 prefix is used to identify the subnet?
1032	> F631
1033	Which part of the example IPv6 address is the interface ID?
1034	> 446A:5511:CC40:25AB
1035
1036* Which of the following describes the part of the IPv6 address that identifies the subnet address?
1037	> The last quartet in the IPv6 address prefix.
1038
1039* You are configuring an ADSL connection. Which of the following will be part of the configuration? (Select TWO.)
1040	> RJ11 connectors
1041	> Filters or splitters
1042
1043* Which actions allow you to access the internet on your laptop via a cellular network?
1044	> Install a cellular USB adpater in a open poirt on the laptop.
1045
1046* Which of the following are options for connecting a computing device, such as a notebook computer or a tablet, to a cellular network? (Select FOUR.)
1047	> Use the device's Wi-Fi to connect to the network through a cellular Wi-Fi hot spot.
1048	> Use a USB cellular antennae to conect the device directly to the cellular network.
1049	> Use a USB cable to connect the device to the network through a smartphone.
1050	> Use an integrated cellular antennae to connect the device directly to the cellular network.
1051
1052* Which of the following types of internet connection services can allow you to be truly mobile while maintaining your internet connection?
1053	> Cellular
1054
1055* You are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from the internet. When you try to connect to the internet using your dial-up modem, you can't. What is the problem?
1056	> You need to hang up.
1057
1058* Which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?
1059	> Copper telephone wire
1060
1061* Which of the following network technologies is packaged as part of a BRI plan?
1062	> ISDN
1063
1064* Which of the following are features of Basic Rate ISDN (BRI)? (Select THREE.)
1065	> One control channel
1066	> Dial-up connection
1067	> Two data Channels
1068
1069* To access the internet through the Publicly Switched Telephone Network (PSTN), what kind of connectivity device must you use?
1070	> Modem
1071
1072* A homeowner's connection to the internet is through an always-on modem that connects to existing telephone wiring and has a download speed of over 3 Mbps. The homeowner is able to make analog phone calls over the same wiring at the same time.
1073
1074	Which of the following internet connection types is being used?
1075	> DSL
1076
1077* A SOHO's connection to the inernet is through an antenna that sends and receives a microwave signal to the ISP's antenna. There can be no obstacles on the direct path between the two antennae.
1078
1079	Which of the following internet connection types is being used?
1080	> Line-of-sight wireless
1081
1082* A group of workers attend a team-building retreat at a remote cabin. They can place calls on their mobile smartphones, but the cabin has no wired phone, television, or wired internet connectivity. The workers need to access an internet webpage using their laptop computers.
1083
1084	Which of the following internet connection types might be available to the workers?
1085	> Cellular
1086
1087* A healthcare organization provides mobile clinics throughout the world and needs to transfer patients' statistical data to a central database via the internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?
1088	> Satellite
1089
1090* You are installing a satellite connection so your home office can connect to the internet. Which of the following statements is true?
1091	> The satellite dish must be pointed in the correct direction for communicating with the satellite.
1092
1093* You are teh computer specialist in a small business. Your company server is named FS1 and has an IP address of 10.0.0.2. The hardware in your company server started to experience intermittent failures, so you transferred the shares on the server to a spare server and took the main server offline. The spare server has an IP address of 10.0.0.3. You edit the existing A record for FS1 on your company's DNS server and redirect the hostname to the spare server's IP address of 10.0.0.3.
1094
1095Afterward, most users are able to access the shares on the spare server by hostname, but several users cannot. Instead, they see an error message indicating that the FS1 server could not be found.
1096
1097	Enter the command you can run from the command prompt on these workstations that will allow them to access the shares on FS1 without performing a full restart.
1098	> ipconfig /flushdns
1099
1100* Which of the following tools allow remote server management? (Select TWO.)
1101	> SSH
1102	> Telnet
1103
1104* Which of the following utilities can you use from the command line on a Linux system to see a list of the installed network interfaces along with their current statuses and configurations?
1105	> ifconfig
1106
1107* Which utility would you use to view current connections and active sessions and ports on a computer?
1108	> netstat
1109
1110* You need to view detailed IP configuration information on a Windows workstation. In addition to the IP address, subnet mask, and default gateway configuration, you need to see the network card's MAC address and the addresses of the DHCP and DNS servers the workstation is communicating with.
1111
1112	What command would you enter at the command line to see this detailed information?
1113	> ipconfig /all
1114	When you see the address of the DNS server, you realize that this information needs to be updated. Earlier in the day, you implemented a new DNS server with a new IP address. The workstation will update this information in 24 hours. What command can you enter at the command line to update the DNS server information right away?
1115	> ipconfig /flushdns
1116
1117* Match each utility on the left with its corresponding description on the right. Each utility may be used once, more than once, or not at all.
1118
1119	Resolves (looks up) the IP address of the specified hostname.
1120	> nslookup
1121	Tests connectivity between devices and shows the routers in the path between the two devices.
1122	> tracert
1123	Sends an ICMP echo request/reply packet to a remote host.
1124	> ping
1125	Displays current connections and incoming and outgoing connections
1126	> netstat
1127	A few simple replies to this request from the remote host indicates that a connection exists between sender and receiver.
1128	> ping
1129	Displays active sessions, ports, sockets, and the local routing table.	
1130	> netstat
1131	Performs a continuous connection test when used with the -t option.
1132	> ping
1133
1134* You are an IT technician for your company and would like to be able to:
1135- Establish a remote server management session.
1136- Send unencrypted (clear text) transmissions to the remote server.
1137- Manage specialized industrial and scientific devices.
1138
1139	Which of the following utilities would be the best to use to accomplish these tasks?
1140	> Telnet
1141
1142* What is the name of the utility that is (1 similar to Telnet and (2 used to establish a secure remote server management session?
1143	> SSH
1144
1145* A user reports that he can't browse to a specific website on the internet. Form his computer, you find that a ping test to the Web server succeeds. A traceroute test shows 17 hops to the destination web server.
1146
1147	What is the most likely cause of the problem?
1148	> Incorrect DNS server address
1149
1150* A user is having problems connecting to other computers using hostnames.
1151
1152	Which of the following commands will BEST help you troubleshoot this problem?
1153	> nslookup
1154
1155* You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation. An application you are using is unable to connect to a Windows server named FileSrv2.
1156
1157	Which of the following commands would work BEST to test network connectivity between your workstation and the server? (Select TWO).
1158	> ping
1159	> tracert
1160
1161* You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
1162	> ipconfig /all
1163
1164* Examine the following output:
11654 22 ms 21 ms 22 ms sttlwa01gr02.bb.ispxy.com [154.11.10.26]
11665 39 ms 39 ms 65 ms plalca01gr00.bb.ispxy.com [154.11.12.11]
11676 39 ms 39 ms 39 ms Rwest.plalca01gr00.bb.ispxy.com [154.11.3.14]
11687 40 ms 39 ms 46 ms svl-core-03.inet.ispxy.net [205.171.205.29]
11698 75 ms 117 ms 63 ms dia-core-01.inet.ispxy.net [205.171.142.1]
1170
1171	Which commmand produced this output?
1172	> tracert
1173
1174* Examine the following output:
1175Server: helicuplar.xct.takro.net
1176Address: 209.53.4.130
1177Name: westsim.com
1178Address: 64.78.193.84
1179
1180	Which command produced this output?
1181	> nslookup
1182
1183* You are the network administrator of a branch office of your company. Thebranch office network is part of a WAN that covers most of the United States. Users have been complaining that they are unable to access resources over the WAN at the main headquarters. You suspect that one of the routers between your office and the main headquarters is not working properly.
1184
1185	To troubleshoot the routers, which of the followin TCP/IP utilities would be BEST to use?
1186	> tracert
1187
1188* After several new computers are connected to a network device, every computer connected to the device begins to experience slow transfer speeds.
1189
1190	Which of the following is the FIRST step in troubleshooting this problem?
1191	> Determine whether the network device is a hub or a switch.
1192
1193* A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
1194
1195	Which of the following is the MOST likely cause of the issue?
1196	> The static IP address and subnet mask are configured with the wrong network address.
1197
1198* A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
1199
1200	Which of the following is the MOST likely cause of the issue?
1201	> The IP address conflicts with another host on the local network.
1202
1203* While investigating a network connectivity issue, a technician finds that the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable with one that is known to be good. The wall jack is not labeled, and within the switch room, none of the cables or patch panel ports are labeled.
1204
1205	Which of the following tools would the technician MOST likely use next?
1206	> Tone generator
1207
1208* While investigating a network connectivity issue, a technician finds taht the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable both between the workstation and the wall jack and between the patch panel adn the switch with cables that are known to be good.
1209
1210	If the wall jack and patch panel ports are labeled correctly, which of the following tools would the technician MOST likely use next?
1211	> Cable tester
1212
1213* A user tells a help desk technician that their browser is displaying a message that a site can't be reached. When asked, the user tells the technician that other users in the same office can browse to the site. The technician suspects that the web server's name is not being translated to the correct IP address. The technician asks the user to open a command prompt window.
1214
1215	Which of the following commands would confirm the technician's assumption? (Select TWO).
1216	> ping
1217	> nslookup
1218
1219* A technician located at a branch office can't communicate with a company server at the home office.
1220
1221	Which of the following commands could be used to determine where the communication is blocked?
1222	> tracert
1223
1224* You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands.
1225
1226	Which of the following commands is MOST likely to return the IP address of the desired server? (Select THREE).
1227	> nslookup www.widgets.com
1228	> tracert www.widgets.com
1229	> ping www.widgets.com
1230
1231* You are troubleshooting connectivity between your computer and the www.widgets.com server, whose IP address is 192.168.1.1.
1232
1233	Which of the following commands tests connectivity to the device as well as name resolution?
1234	> ping www.widgets.com
1235
1236* You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem.
1237
1238	Which of the configuration values would you most likely need to change?
1239	> Default gateway
1240
1241* You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet, which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
1242
1243Ethernet adapter Local Area Connection:
1244Connection-specific DNS Suffix...: mydomain.local
1245Description......................: Broadcom network adapter
1246Physical Address.................: 00-AA-BB-CC-74-EF
1247DHCP Enabled.....................: No
1248Autoconfiguration Enabled........: Yes
1249IPv4 Address.....................: 192.168.1.102(Preferred)
1250Subnet Mask......................: 255.255.0.0
1251Default Gateway..................: 192.168.1.1
1252DNS Servers......................: 192.168.1.20 192.168.1.27
1253
1254	Which of the following is the MOST likely cause of the problem?
1255	> Incorrect subnet mask
1256
1257* You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
1258
1259Ethernet adapter Local Area Connection:
1260Connection-specific DNS Suffix...: mydomain.local
1261Description......................: Broadcom network adapter
1262Physical Address.................: 00-AA-BB-CC-74-EF
1263DHCP Enabled.....................: No
1264Autoconfiguration Enabled........: Yes
1265IPv4 Address.....................: 192.168.1.102(Preferred)
1266Subnet Mask......................: 255.255.0.0
1267Default Gateway..................: 192.168.2.1
1268DNS Servers......................: 192.168.1.20
1269
1270	Which of the following is the MOST likely cause of the problem?
1271	> Incorrect default gateway
1272
1273* An end user claims they are unable to connect to the internet and has called the company's help desk for a solution. Having been assigned to this issue, you decide to first test whether or not TCP/IP is working correctly on the local computer.
1274
1275	Which of the following is the BEST command to use for this test?
1276	> ping 127.0.0.1
1277[CHAPTER 6]
1278
1279[CHAPTER 7]
1280* Which wireless standard can stream data at a rate of up to 54 Mbps using a frequency of 5 GHz?
1281	> 802.11a
1282
1283* Which of the following wireless networking standards uses a frequency of 5 GHz and supports trasmission speeds up to 1.3 Gbps?
1284	> 802.11ac
1285
1286* The 802.11ac wireless networking standard provides increased bandwidth and communication speeds by using which of the following technologies? (Select TWO).
1287	> MU-MIMO to allow multiple users to use the same channel.
1288	> Channel bonding to combine more channels in the 5 GHz band to allow for up to 160-MHz-wide channels.
1289
1290* Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (Select TWO.)
1291	> 802.11a
1292	> 802.11g
1293
1294* Which data transmission rate is defined by the IEEE 802.11b wireless standard?
1295	> 11 Mbps
1296
1297* Which of the following are characteristics of the 802.11g wireless standard? (Select THREE.)
1298	> Backwards compatible with 802.11b devices
1299	> Operates in the 2.4 GHz range
1300	> Maximum bandwidth of 54 Mbps
1301
1302* You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in this situation?
1303	> 802.11n
1304
1305* You have been contacted by OsCorp to recommend a wireless Internet solution. The wireless strategy must support a trasnsmission range of 150 feet, use a frequency range of 2.4 GHz, and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?
1306	> 802.11n
1307
1308* Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?
1309	> Ad hoc
1310
1311* One of your customers wants to configure a small network in his home. The home has three floors, and there are computers on each floor. This customer needs to share files between computers, print to a centrally located printer, and have access to the internet.
1312
1313	Which of the following print solutions would BEST meet this client's needs?
1314	> Configure a Wi-Fi instrastructure network.
1315
1316* A customer is experiencing a sporadic interruption of their Wi-Fi network in one area of their building. A technician investigates an discovers signal interference caused by a microwave oven. The customer approves replacing the wireless access point that covers the area, but asks that the wireless speed also be increased.
1317
1318	Which of the following Wi-Fi standards should the replacement device support to BEST fulfill teh customer's needs?
1319	> 802.11ac
1320
1321* While configuring a wireless access point device, a technician is presented with several security mode options.
1322
1323	Which of the following options will provide the most secure access?
1324	> WPA2 and AES
1325
1326* You have been asked to help a small office with a limited budget set up and configure a Windows network. There are only five computers in this office. In addition to the ability to share network resources, security is a top priority.
1327
1328	Which of the following is the BEST course of action in this situation?
1329	> Install a WorkGroup to allow each device to control what is shared and with whom.
1330
1331* A technician is installing a new SOHO wireless router.
1332
1333	Which of the following is the FIRST thing the technician should do to secure the router?
1334	> Change the router's default password
1335
1336* A technician is installing a SOHO router at an after-school community center. The customer would like to keep children from accessing inappropriate sites while browsing the web.
1337
1338	Which of the following actions would help accomplish this goal?
1339	> Enable content filtering
1340
1341* A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.
1342
1343	Which of the following actions should the technician take NEXT?
1344	> Check for and apply firmware updates.
1345
1346* A technician is installing a network-enabled smart home control system in a SOHO.
1347
1348	To access the system from the internet, which of the following configurations is MOST likely required on the SOHO router?
1349	> Port forwarding
1350
1351* A SOHO customer finds that their VoIP conversations frequently break up and being unintelligible. This happens most often when one person in the office streams video from the internet.
1352
1353	Which of the following configuration changes on the SOHO router is MOST likely to improve VoIP performance?
1354	> Change QoS settings to give VoIP traffic more priority.
1355
1356* A technician is replacing a SOHO router and has configured DHCP to assign private IP addresses to hosts on the local network. These hosts can communicate with each other, but users can't browse the internet.
1357
1358	Which of the following changes to the SOHO router is MOST likely to restore internet connectivity?
1359	> Configure the SOHO router for NAT.
1360
1361* You are an IT technician for your company. Your boss has asked you to set up and configure a wireless network to service all of the conference rooms.
1362
1363	Which of the following features lets you allow or reject client connections by hardware address?
1364	> MAC address filtering
1365
1366* A technician is tasked with preparing a conference room so that at least 20 guests will be able to wirelessly connect laptop computers to the company network.
1367
1368	Which of the following network devices would be the BEST choice for this connectivity?
1369	> Access point
1370
1371* A technician is installing a new SOHO wireless router in a home office. The customer wants to secure the wireless network so only a smartphone, tablet, and laptop can connect.
1372
1373	Which of the following router settings should the technician change?
1374	> Enable MAC filtering
1375
1376* Which of the following is used on a wireless network to identify the network name?
1377	> SSID
1378
1379* Which of the following locations will contribute the greatest amount of interference for a wireless access point? (Select TWO.)
1380	> Near backup generators
1381	> Near cordless phones
1382
1383* Which of the following is true when the DHCP setting is disabled in a wireless network?
1384	> Wireless clients must use a static IP address within the correct IP address range to connect to the network.
1385
1386* Portable devices have a software-controlled switch that disables all wireless functionality.
1387
1388	What is the name of this software-controlled switch?
1389	> airplane mode
1390
1391* Which of the following are antenna types that are commonly used in wireless networks? (Select TWO).
1392	> Directional antenna
1393	> Omnidirectional antenna
1394
1395* You are troubleshooting a client connectivity problem on an Ethernet network. The client system has intermittent connectivity to the network. You discover that the unshielded twisted pair patch cable runs 75 feet from the wall outlet and then passes through the ceiling and over several florescent light fixtures before reaching the client system.
1396
1397	Which of the following is the MOST likely cause of the connectivity problem?
1398	> EMI interference.
1399
1400* A user on your network has been moved to another office down the hall. After the move, she calls you to complain that she has only occasional network access through her wireless connection.
1401
1402	Which of the following is the most likely cause of the problem?
1403	> The client system has moved too far away from the access point.
1404
1405* A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from teh break room two floors above the floor where she normally works.
1406
1407	Which of the following is the MOST likely cause of her connectivity problem?
1408	> The user is out of the effective range of the wireless access point on her floor.
1409
1410* A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. She can access the network from her usual office, but today, she is trying to access the wireless network from a conference room, which is across the hall and next to the elevator.
1411
1412	Which of the following is the MOST likely cause of her connectivity problem?
1413	> Interfernce is affecting the wireless signal.
1414[CHAPTER 7]
1415
1416[CHAPTER 8]
1417* Which type of printer uses an inked ribbon?
1418	> Dot matrix
1419
1420* Which of the following printer types is considered an impact printer?
1421	> Dot matrix
1422
1423* Which of the following types of printer heats the ink in its print head to print?
1424	> Bubble jet (inkjet)
1425
1426* You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer.
1427
1428	Which printer type would you recommend?
1429	> Impact
1430
1431* Which of the following components are found in dot matrix printers? (Select TWO.)
1432	> Tractor feed
1433	> Platen
1434
1435* You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems.
1436
1437	Which of the following print methods would provide the BEST output for your customers to use?
1438	> Print the file to PDF.
1439
1440* Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing.
1441
1442	Which of the following printers BEST meets the printing requirements for your company?
1443	> Laser
1444
1445* Which typpe of printer uses a drum, plastic toner, and fuser to create a printed page?
1446	> Laser
1447
1448* Which type of printer uses lasers and electrical charges to transfer images to paper?
1449	> Laser
1450
1451* Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
1452	> Primary corona
1453
1454* Which component in a laser printer charges the paper to attract toner?
1455	> Transfer roller
1456
1457* Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on teh drum?
1458	> Developing roller
1459
1460* The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers.
1461
1462	Which of the following printer connections would BEST facilitate multiple user access?
1463	> Network
1464
1465* Which of the following printers would produce the highest print quality?
1466	> 600 DPI
1467
1468* Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department.
1469
1470	Which of the following printer configuration would BEST facilitate the manager's request?
1471	> Duplexing
1472
1473* Why would you recommend a dye sublimation printer?
1474	> When print jobs are detailed photographic reproductions
1475
1476* Which of the following would be a good reason to not recommend a solid ink printer?
1477	> The user has a surplus of toner cartridges and would like a printer that can be used with these.
1478
1479* Which component in a laser printer charges the paper to attract toner?
1480	> Secondary corona
1481
1482* Which component in a lser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
1483	> Primary corona
1484
1485* Which type of printer boils the ink in its print head to print?
1486	> Thermal inkjet (bubble jet)
1487
1488* Which type of printer has the poorest print quality because the image is created using fairly large dots?
1489	> Dot matrix
1490
1491* Which type of printer uses a drum, platic toner, and fuser to create a printed page?
1492	> Laser
1493
1494* Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?
1495	> Developing roller
1496
1497* Which of the following printer types is considered an impact printer?
1498	> Dot matrix
1499
1500* Which of the following compnents are found in dot matrix printers?
1501	> Tractor feed
1502	> Platen
1503
1504* Which of the following are printer languages? (Select THREE).
1505	> PCL
1506	> PostScript
1507	> Escape Codes
1508
1509* You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers.
1510
1511	Which of the following are the BEST steps to take next? (Select TWO).	
1512	> Verify that it is working by printing a test page
1513	> Edit the printer properties to configure paper tray and other device-specific settings
1514
1515* You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?
1516	> Edit the printer properties to configure device-specific settings
1517
1518* Which of the following allows a computer to communicate with a printer?
1519	> Print driver
1520
1521* Which of the following virtual printing options allow you to convert a word document into a .jpg file?
1522	> Print to Image
1523
1524* Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?
1525	> Print queue
1526
1527* Which connector is most commonly used to connect printers to desktop PC systems?
1528	> USB
1529
1530* Which of the following methods can be used to connect a printer to a network? (Select TWO.)
1531	> Plug an Ethernet cable into the network port in the printer
1532	> Connect your printer to an external print server device that is connected to the network
1533
1534* Which of the following is an advantage of connecting a printer to a network?
1535	> Multiple users can print to the same printer
1536
1537* If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?
1538	> Configure the printer to be a shared printer
1539
1540* If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?
1541	> If the printer is Ethernet capable, it can be connected to the network through a wireless router
1542
1543* Which printer management components would you use to view the port a printer uses? (Select TWO.)
1544	> Printer server properties
1545	> Printer properties
1546
1547* Which printer management component would you use to view the drivers used by a printer?
1548	> Printer properties
1549
1550* Which printer permission would you assign to a user to that she can pause the printer?
1551	> Mange this printer
1552
1553* You want to restrict the hours that the QA printer is available from Windows.
1554
1555	Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?
1556	> Advanced
1557
1558* Your system administrator shared a USB laser printer connected to your Windows 10 system so that others on the network can send jobs to it. A network user has snt a large job to the printer, but the job has stalled. You try to delete the print job, but can't.
1559
1560	Why can't you delete this print job?
1561	> You do not have the manage documents permissions
1562
1563* You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability.
1564
1565	Which of the following would be the best option when ordering new toner for these printers?
1566	> Toner cartridges recommended by the printer manufacturer
1567
1568* You replaced the print cartridge on an inkjet printer. What should you do next?
1569	> Calibrate the printer
1570
1571* You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks you noticed that needed to be done
1572
1573	What should you do next?
1574	> Reset the page count
1575
1576* You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should.
1577
1578	What inkjet maintenance task do you need to perform?
1579	> Printer cartridge calibration
1580
1581* You're troubleshooting an older laser printer that is creating accordian jams where the paper is crumpled as it exits the printer moving into the output tray.
1582
1583	What can you do to fix this problem?
1584	> Install a maintenance kit
1585
1586* You have just installed a maintenance kit in your laser printer. Which of the following is the best next step to perform?
1587	> Reset the page count
1588
1589* You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer.
1590
1591	Which of the following is the best way to remove the excess toner?
1592	> Use an anti-static vacuum
1593
1594* One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint.
1595
1596	Which of the following should you do to troubleshoot the most likely cause?
1597	> Check the gap between the printer head and the printer
1598
1599* For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps.
1600
1601	Which of the following will most likely resolve the problem?
1602	> Use the automatic print head cleaning features
1603
1604* After removing the printed paper from your laser printer, the toner smudges can be wiped off in places
1605
1606	Which of the following is most likely the problem?
1607	> Fuser rollers
1608
1609*  Your laser printer prints a verical black line on every page. You change the toner cartridge but the problem does not go away.
1610
1611	What is the most likely problem?
1612	> A corona wire is dirty
1613
1614* Which of the following is the most likely symptom of a dirty drum or roller in a laser printer?
1615	> Lines or splotches repeated at regular intervals on the job
1616
1617* Which of the following paper types should not be used in inkjet printers?
1618	> Very glossy paper
1619
1620* When you print from your laser printer, the paper contains faint images from previous printouts.
1621
1622	Which of the components is most likely the cause? (Select two.)
1623	> Fluorescent lamp
1624	> Rubber scraper
1625
1626* You replaced the print cartridge on an inkjet printer. What should you do next?
1627	> Calibrate the printer
1628
1629* After receiving several complaints from the employees in your company, you start to troubleshoot the laser printer. After a short while, you have concluded that the most probably cause is a dirty drum.
1630
1631	Which of the following is the most logical reasons for this conclusion?
1632	> Spots at regular intervals on the page
1633
1634* You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them.
1635
1636	What is the most likely cause of the problem?
1637	> Wrong print driver
1638
1639* A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank.
1640
1641	Which of the following will most likely rectify this issue?
1642	> Install additional memory in the printer
1643
1644* Oliver, a user in your company, is using an inkjet printer. After using the printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue.
1645
1646	Which of the following is most likely causing Oliver's printer to malfunction?
1647	> The printer's heads are out of position and need to be aligned
1648
1649* Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah in-forms you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters.
1650
1651	Which of the following is the most likely cause of Hannah's print problems?
1652	> The wrong print driver has been selected
1653
1654* One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and clothes.
1655
1656	Which of the following, if adjust or replaced, would BEST fix the printer?
1657	> Fuser unit
1658
1659* While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer.
1660
1661	Which of the following is the best method for cleaning up spilled toner?
1662	> Use an anti-static microfiltering vaccuum
1663
1664* A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks.
1665
1666	Which of the following laptop features would best minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device as a desk?
1667	> A rotating or removable screen
1668
1669* A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and chagne the laptop battery while at their office desk.
1670
1671	Which of the following laptop features would best meet these requirements?
1672	> A laptop docking station
1673
1674* A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
1675
1676	Which of the following laptop ports or connections can be used to add the display device? (Select TWO).
1677	> Displayporty using a displayport-to-hdmi cable
1678	> USB port using a USB-to-HDMI adapter
1679
1680* Match each notebook FN key icon labels on the left to the corresponding key on the right
1681	> Touchpad (on/off)
1682	> Screen orientation
1683	> Wireless (on/off)
1684	> Bluetooth (on/off)
1685	> Dual displays
1686	> Play/Pause media
1687
1688* When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
1689
1690	Which of the following options is the quickest way to make the change?
1691	> Toggle the dual display function key on the laptop
1692
1693* A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used.  You want to find a more affordable solution than replacing the keyboard.
1694
1695	Which of the following actions mitigate the problem?
1696	> Use the special function key to disable the touchpad when the laptop keyboard is used
1697
1698* Which of the following are characteristics of the ExpressCard /54 form factor? (Select TWO.)
1699	> L shape
1700	> 34mm wide at the connector
1701
1702* Your laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO).
1703	> You can use an expresscard /34 card or an expresscard /54 card in the laptop
1704	> Compatible expresscards for the laptop include cards that are rectangular shaped
1705
1706* Which of the following input devices uses a stylus?
1707	> Digitizer
1708
1709* Which of the following is an extra button or knob on a laptop keybaord that moves the mouse cursor?
1710	> Pointing stick
1711
1712* A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop.
1713
1714	What should you tell her?
1715	> Press and hold the FN key; then press the monitor function key (image of a monitor on it.)
1716
1717* Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
1718	> Docking station
1719
1720* Which of the following is a 172-pin DIMM often used in laptops?
1721	> MicroDIMM
1722
1723* Which feature makes it possible to close some notebook computers and still use the touchscreen?
1724	> 180 degree rotating touchscreen
1725
1726* A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
1727	> Around the laptop's bezel
1728
1729* A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
1730
1731	Which of the following processes will seat the module in the slot?
1732	> Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place
1733
1734* A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an etehrnet port. The wireless network has failed, and the replacement part will take two days to arrive.
1735
1736	Which of the following solutions will connect the laptop to the company's wired network?
1737	> Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable
1738
1739* A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
1740	> The hard drive's form factor
1741
1742* A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
1743	> Replace the internal wireless card
1744
1745* After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does. Before opening the laptop case to re-check the connections, which of the following actions should the technician perform?
1746	> Unplug the USB mouse and re-check touchpad movements
1747
1748* The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
1749
1750	What is your best option?
1751	> Buy a docking station for your notebook
1752
1753* As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards.
1754
1755	Which of the following is the most commonly used type of card for these internal wireless adapters?
1756	> Mini-PCI
1757
1758* An internal laptop keyboard is generally connected to the laptop's system board using a
1759	> Ribbon cable
1760
1761* You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
1762
1763	What can you use to connect to the wireless network? (Select TWO)
1764	> Insert an expresscard wireless network card
1765	> Insert a wireless USB network card
1766
1767* You need to replace the video card in a laptop. What is the first step?
1768	> Find a service manual with correct disassembly procedures
1769
1770* Which type of interface is typically used for internal wireless networking cards in the laptops?
1771	> Mini-PCI
1772
1773* You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?
1774	> 2.5"
1775
1776* You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
1777
1778	Which of the following best describes the type of display you are working with?
1779	> An LCD display that uses CCFL backlighting
1780
1781* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
1782
1783	Which of the following is the most likely cause? (Select TWO)
1784	> The cold cathode fluorescent lamp has burned out and needs to be replaced
1785	> The inverter in the LCD assembly has malfunctioned
1786
1787* Which of the following battery types offers the greatest shortage capacity in the smallest amount of space?
1788	> Lithium ion (LIB)
1789
1790* Which of the following battery types has the greatest need to be completely drained before being recharged?
1791	> Nickel cadmium (NiCad)
1792
1793* From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two-hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open control panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
1794
1795	Which of the following power settings must you choose to prevent the same problem from happening in the future?
1796	> When I close the lid: hibernate
1797
1798* You want to configure Power Plans on your Windows 10 laptop computer. Which of the following can do this? (Select TWO)
1799	> In the notification area, double click the battery icon. Click power options.
1800	> Go to settings > System > Power and sleep
1801
1802* Which ACPI power state retains the contents in RAM, but turns all other components off?
1803	> Suspend
1804
1805* You want to use hibernation on your windows notebook. What does it need to have?
1806	> Enough free hard drive space
1807
1808* You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works find for several weeks. However, one day you press the power button, the laptop does not hibernate.
1809
1810	Which of the following will best resolve this issue?
1811	> Free up disk space
1812
1813* A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard?
1814	> Spray repressed air between the keys
1815
1816* Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
1817
1818	Which tool will help you troubleshoot this problem?
1819	> Multimeter
1820
1821* A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
1822
1823	Which of the following would be best to check before replacing the backlight?
1824	> Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
1825
1826* Vera has brought her notebook computer to you for repair. After listening to her describe it's symptoms, you hypothesize that the notebook may have been a malfunctioning keyboard.
1827
1828	Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO).
1829	> Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
1830	> Connect an external keyboard
1831
1832* A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit. (GPU).
1833
1834	Which of the following troubleshooting steps should be completed? (Select TWO).
1835	> Connect an external display device
1836	> Toggle the dual display function key
1837
1838* A technician is servicing a laptop that works properly when the power adapter is plugged in. Event hough the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
1839
1840	Which of the following actions should the technician perform?
1841	> Replace the laptop battery
1842
1843* A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would best help the technician diagnose the problem?
1844	> Toggle the touchpad function key
1845
1846* A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the most simple way to power down the laptop?
1847	> Hold down the power button for several seconds
1848
1849* A technician is replacing a hard drive in a laptop. Which of the following is the first action the technician should perform before opening the case?
1850	> Review the laptop manufacturer's documentation
1851
1852* After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday.
1853
1854	What should you do first?
1855	> Have him verify that the wireless card's hardware switch is in the on position.
1856
1857* You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. WHen you boot into Windows, you do not see a Bluetooth adapter listed in device manager.
1858
1859	Which of the following would be best to perform first?
1860	> Enable Bluetooth in the BIOS/UEFI configuration
1861
1862* In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
1863
1864	Which of the following actions would most likely stop the mouse from drifting?
1865	> Access the BIOS/UEFI configuration and disable the USB printer option
1866
1867* You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
1868
1869	Which of the following actions would most likely fix this issue?
1870	> Recalibrate the digitizer pad
1871
1872* A user is trying to log into windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
1873
1874	Which of the following is most likely causing the problem?
1875	> She has turned num lock on, causing the keyboard to register numbers instead of letters.
1876
1877* You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
1878
1879	Which of the following is the best step to try first?
1880	> Plug in an external monitor
1881
1882* The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
1883
1884	Which of the following types of mobile devices should you tell them to search for?
1885	> Wearble devices
1886
1887* Which component within a tablet device measures acceleration horizontally and vertically at the same time?
1888	> Gyroscope
1889
1890* You are currently managing a few apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
1891	> ARM
1892
1893* Which features allows a tablet to recognize multiple finger touches at the same time?
1894	> Multi-touch
1895
1896* Match the mobile operating systems on the left with the description on the right:
1897	
1898	- Closed source and second most popular mobile device operating system
1899		> iOS
1900	- Device manufacturers are countless
1901		> Android
1902	- Open source and most popular mobile device operating system
1903		> Android
1904	- Device manufacturers include Microsoft, Samsung, and HTC
1905		> Windows
1906	- Devices solely designed and developed by Apple
1907		> iOS
1908	- Closed source and third most popular mobile device operating system
1909		> Windows
1910
1911* When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
1912
1913	Which of the following technologies is used to detect thid device movement? (Select TWO).
1914	> Gyroscope
1915	> Accelerometer
1916
1917* Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
1918
1919	Which of the following mobile devices could replace the smartphone navigation application, could provide map converage when internet connectivity is lost, and not require a data plan?
1920	> A GPS-enabled personal navigation device
1921
1922* A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
1923
1924	Which of the following connection types is being used?
1925	> Lightning
1926
1927* While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
1928
1929	Which of the following connection types is most likely being used?
1930	> Hotspot
1931
1932* A technician is tasked with configuring a mobile device to connect securely to the company network when the device is being used at off-site locations where only internet connectivity is available.
1933
1934	Which of the following should the technician configure?
1935	> VPN
1936
1937* You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things such as making payments at a checkout counter.
1938
1939	Which of the following technologies is being used in these phones?
1940	> NFC chips
1941
1942* Mobile devices can connect to the internet and other devices using a variety of connection types.
1943
1944	- A physical location where you can obtain wireless internet access using a WLAN
1945		> Hotspot
1946	- A connector used to emulate cryptographic smart card functionalities
1947		> NFC
1948	- Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks
1949		> Mobile VPN
1950	- Allows you to share the internet connection of a phone with a laptop
1951		>Tethering
1952	- A wireless technology standard for exchanging data over short distances
1953		> Bluetooth
1954
1955* You have just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your windows 10 PC to the device.
1956
1957	How can you connect the device to the PC? (Select two. Each option is a complete solution.)
1958	> USB cable
1959	> Wi-Fi wireless connection
1960
1961* You have subscibed to a cloud-based service to synchronize data between your mobile deviec and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
1962
1963	What is this process called?
1964	> Mutual authentication
1965
1966* A company is considering providing smartphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
1967
1968	Which of the following data synchronization methods is being considered?
1969	> Synchronization to the cloud
1970
1971* A technician is tasked to add a valid certificate to a mobile device so that the encrypted emails can be opened. Which of the following email protocols is being used?
1972	> S/MIME
1973
1974* You currently use the exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
1975
1976	Which of the following BEST describes whether this task can be accomplished?
1977	> You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols.
1978
1979* Which of the following protocols can be enabled so email is encrypted on a mobile device?
1980	> SSL
1981
1982* You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
1983
1984	What should you do? (Select TWO. Each option is part of the complete solution.)
1985	> Disable the simple passcode option
1986	> Enable the Erase Data option
1987
1988* Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO).
1989	> Keep the operating system up to date
1990	> Lock the screen with some form of authentication
1991
1992* Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE.)
1993	> A screen lock
1994	> Remote wipe
1995	> Locator application
1996
1997* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
1998
1999	Which category do apps fall under if they have been signed with a certificate?
2000	> Trusted
2001	What category do apps fall under if they have not been reviewed, approved, and signed with a certificate?
2002	> Untrusted
2003
2004* You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen.
2005
2006	Which of the following solutions should you use? (Select TWO.)
2007	> Mobile device management software that performs full device encryption
2008	> Mobile device management software that performs remote wipes
2009
2010* Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
2011	> Biometric
2012
2013* After entering a user ID and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
2014
2015	Which of the following digital security methods is being used?
2016	> Multifactor authentication
2017
2018* A user is choosing a method to secure a mobile device. Which of the following types of screen locks is LEAST secure?
2019	> swipe lock
2020
2021* A mobile device has poor performance and is slow to respond to touch inputs. After troubleshooting, a technician decides to perform a factory reset.
2022
2023	Which of the following actions should a technician take before doing so?
2024	> Back up all data to an attached computer or a could backup service
2025
2026* A user has configured his mobile device to unlock using facial recognition. Which of the following methods for securing a mobile device is being used?
2027	> Biometric authentication
2028
2029* A mobile device user is comparing methods for securing his device. Which of the following methods for securing a mobile device can affect the device's performance?
2030	> Full device encryption
2031
2032* A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
2033	> Check the tablet for unauthorized root access
2034
2035* Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
2036
2037	Which of the following is the most likely cause of these messages?
2038	> Unintended Wi-Fi connections
2039
2040* A technician suspects that data is being leaked from a tablet. Which of the following is the best to troubleshoot this issue?
2041	> App scanner
2042
2043* A technician suspects that an app on a tablet device may be surreptitiously using the camear without permission.
2044
2045	Which of the following would be the best way to troubleshoot this issue?
2046	> Run an anti-malware scan
2047
2048* A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
2049
2050	Which of the following actions will correct the misalignment?
2051	> Calibrate the touchscreen
2052
2053* A technician finds that after restoring the operating system on a mobile device, the touch screen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
2054
2055	Which of the following would best correct this problem?
2056	> Screen calibration
2057
2058* A company executive has just bought a new android mobile device. She wants you to help her make sure it is protected from malware threats.
2059
2060	What options are available and important to use to protect android devices? (Select TWO.)
2061	> App reviews and ratings will help you choose an effective anti-virus app
2062	> Anti-virus apps are available for purchase from Android app stores
2063
2064* Why is it important to have your mobile device charger plugged in while it is receiving an operating system upgrade?
2065	> If the battery dies during the update, the operating system could become corrupted.
2066
2067* What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
2068	> Configure your device to remotely back up important data to the cloud
2069
2070* You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
2071
2072	Which of the following best describes what would happen to your iPad if you disconnect it before the operating system update is complete?
2073	> If you disconnect during the update, teh operating system could become corrupted.
2074
2075* Your iPad is configured to do remote backups everyday to iCloud. Which conditions are required for the iCloud backup to take place? (Select THREE)
2076	> The iPad has to have an internet connection
2077	> The iPad screen has to be locked
2078	> The iPad has to be plugged into a power source
2079
2080* A technician is assiting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts tht brightness setting.
2081
2082	Which of the following actions should the technician perform first? (Choost TWO)
2083	> Adjust the adaptive or automatic brightness control
2084	> Adjust the battery saver setting
2085
2086* Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworkers hotspot, but is still unable to connect to the internet.
2087
2088	Which of the following is the most likely cause of the problem?
2089	> Airplane mode has been set up on the tablet
2090
2091* Travis, a long-haul truck driver, reports that when driving on remote highways, his smartphone battery drains faster tha normal, and his phone calls often cut out.
2092
2093	Which of the following is the most likely reason for the fast battery drain?
2094	> Signal drop or weak signal
2095
2096* Joe has been issued a company-owned tablet. He finds that the performance decreases after a few hours of use. After he power-cycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
2097
2098	Which of the followins is the best action to troubleshoot the problem?
2099	> Check the number apps that are running
2100
2101* For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
2102
2103	Which of the following is the best step the user can take to fix this problem?
2104	> Reset to factory default
2105
2106* After a user checks the volume settings and makes sure its not muted, sound still isn't coming from the internal speaker on a tablet device.
2107
2108	Which of the following is most likely the reason?
2109	> The audio output is being directed to a Bluetooth speaker
2110
2111* A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
2112	> Determine whether the battery is warped or swollen
2113[CHAPTER 8]
2114
2115[CHAPTER 9]
2116* A manufacturing company has customized a computer application that supervisor to track line worker efficiency. Supervisors will interact with the application within and between work areas and will also use the laptop while sitting at their
2117
2118	Which of the following laptop features would BEST minimize the awkward move carrying a bulky laptop with a hinged display providing the flexibility to use device at a desk?
2119	> A rotating or removable screen
2120
2121* A sales person typically carries a laptop computer to several offsite customer me each day, but needs the flexibilty to quickly attach other peripherals and charge the battery while at their office desk.
2122
2123	Which of the following laptop features would BEST meet these requirements?
2124	> A laptop docking station
2125
2126* A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
2127
2128	Which of the following laptop ports or connections can be used to add this display device?
2129	> DisplayPort using a DisplayPort-to-HDMI cable
2130	> USB port using a USB-to-HDMI adapter
2131
2132* When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
2133
2134	Which of the following options is the quickest way to make the change?
2135	> Toggle the dual display function key on the laptop
2136
2137* A user opens a help desk ticket to replace a laptop keyboard. The user reports the cursor randomly moves when typing using the laptop keyboard, causing the user frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard.
2138
2139	Which of the following actions would mitigate the problem?
2140	> Use the special function key to disable the touchpad when the laptop keyboard is used
2141
2142* Which of the following are characteristics of the ExpressCard /54 form factor?
2143	> L shape
2144	> 34mm wide at the connector
2145
2146* You laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO)
2147	> YOu can use an ExpressCard /34 card or an ExpressCard /54 in the laptop
2148	> Compatible ExpressCards for the laptop include cards that are rectangular shaped
2149
2150* Which of the following input devices uses a stylus?
2151	> Digitizer
2152
2153* Which of the following is an extra button or knob on a laptop that moves the mouse cursor?
2154	> Pointing Stick
2155
2156* A user needs to use her laptop to give a presentation using a video projector. She is asking you how to switch the display to the external monitor port on her laptop.
2157
2158	What should you tell her?
2159	> Press and hold the Fn key; then press the monitor function key (image of a monitor on it)
2160
2161* Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
2162	> Docking station
2163
2164* Which of the following is a 172-pin DIMM often used in laptops?
2165	> MicroDIMM
2166
2167* Which feature makes it possible to close some notebook computers and still use the touchscreen?
2168	> 180 degree rotating touchscreen
2169
2170* A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
2171	> Around the laptop's bezel
2172
2173* A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
2174
2175	Which of the following processes will seat the module in the slot?
2176	> Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the slide hold-down clips snap into place
2177
2178* A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network and the replacement part will take two days to arrive.
2179
2180	Which of the following solutions will connect the laptop to the company's wired network?
2181	> Use a USB-to-RJ45 dongle and connect to a wall jack with an ethernet cable
2182
2183* A technician is tasked with replacing an internal hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
2184	> The hard drive's form factor
2185
2186* A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
2187	> Replace the internal wireless card
2188
2189* After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does.
2190
2191	Before opening the laptop case to recheck the connection, which of the following should the technician perform?
2192	> Unplug the USB mouse and recheck touchpad movements
2193
2194* The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
2195
2196	What is your best option?
2197	> Buy a docking station for your notebook
2198
2199* As an IT technician, you are often asked to work on laptop computers that include wireless network cards.
2200
2201	Which of the following is the most commonly used type of card for these internal wireless adapters?
2202	> Mini-PCI
2203
2204* An internal laptop keyboard is generally connected to the laptop's system board using a:
2205	> Ribbon cable
2206
2207* You have a notebook computer with a built-in wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
2208
2209	What can you use to connect to the wireless network? (Select TWO.)
2210	> Insert an ExpressCard wireless network card
2211	> Insert a wireless USB network card
2212
2213* You need to replace the video card in a laptop. What is the first step?
2214	> Find a service manual with correct disassembly procedures
2215
2216* Which type of interface is typically used for internal wireless networking cards in the laptops?
2217	> Mini-PCI
2218
2219* You need to replace the hard disk in your laptop computer. Which of these hard drive sizes would you likely choose for the laptop?
2220	> 2.5"
2221
2222* You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
2223
2224	Which of the following BEST describes the type of display you are working with?
2225	> An LCD display that uses CCFL backlighting
2226
2227* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
2228
2229	Which of the following is the MOST likely cause? (Select TWO).
2230	> The inverter in the LCD assembly has malfunctioned
2231	> The cold cathode fluorescent lamp has burned out and needs to be replaced
2232
2233* A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
2234
2235	Which of the following actions will correct the misalignment?
2236	> Calibrate the touchscreen
2237
2238* A technician finds that after restoring the operating system on a mobile device, the touchscreen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
2239
2240	Which of the following would BEST correct the problem?
2241	> Screen calibration
2242
2243* A company executive has just bought a new Android mobile device. She wants you to help her make sure that it is protected from malware threats.
2244
2245	What options are available and important to use to protect Android devices? (Select TWO.)
2246	> Anti-virus apps are available for purchase from android app stores
2247	> App reviews and ratings will help you choose an effective anti-virus app
2248
2249* Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?
2250	> If the battery dies during the update, the operating system could become corrupted
2251
2252* What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
2253	> Configure your device to remotely back up important data to the cloud
2254
2255* You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
2256
2257	Which of the following BEST describes what would happen to your iPad if you disconnect it before the operating system update is complete?
2258	> If you disconnect during the update, the operating system could become corrupted
2259
2260* Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place? (Select THREE)
2261	> The iPad has to have an internet connection
2262	> The iPad has to be plugged into a power source
2263	> The iPad screen has to be locked
2264
2265* A technician is assisting Ann, who reports that the display on her company issused smartphone is too dim to read in a dark room, even after she adjusts the brightness setting.
2266
2267	Which of the following actions should the technician perform FIRST? (Select TWO)
2268	> Adjust the battery saver setting
2269	> Adjust the adapative or automatic brightness control
2270
2271* Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet.
2272
2273	Which of the following is the MOST likely cause of this issue?
2274	> Airplane mode has been set on the tablet
2275
2276* Travis, a longhaul truck driver, reports that when driving on remote highways, his smartphone battery drains faster than normal, and his phone calls often cut out.
2277
2278	Which of the following is the MOST likely reason for the fast battery drain?
2279	> Signal drop or weak signal
2280
2281* Joe has been issued a company owned tablet. He finds that the performance decreases after a few hours of use. After he powercycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
2282
2283	Which of the following is the BEST action to troubleshoot the problem?
2284	> Check the number of apps that are running
2285
2286* For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
2287
2288	Which of the following is the BEST step the user can take to fix this problem?
2289	> Reset to factory default
2290
2291* After a user checks the volume settings and makes sure it's not muted, sound still isn't coming from the internal speaker on a tablet device.
2292
2293	Which of the following is MOST likely the reason?
2294	> The audio output is being directed to a Bluetooth speaker
2295
2296* A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
2297	> Determine whether the battery is warped or swollen
2298
2299* Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
2300	> Lithium ion (LIB)
2301
2302* Which of the following battery types has the greatest need to be completely drained before being recharged?
2303	> Nickel cadmium (NiCad)
2304
2305* From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc). It is time to leave the office and make the two hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open Control Panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
2306
2307	Which of the following power settings MUST you choose to prevent the same problem in the future?
2308	> Which I close the lid: Hibernate
2309
2310* You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (Select TWO)
2311	> Go to settings > System > Power & Sleep
2312	> In the notification area, double-click the battery icon. Click Power Options.
2313
2314* Which ACPI power state retains the contents in RAM, but turns all other components off?
2315	> Suspend
2316
2317* You want to use Hibernation on your Windows notebook. What does it need to have?
2318	> Enough free hard drive space
2319
2320* You have just purchased a used laptop, and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you conigure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate.
2321
2322	Which of the following will BEST resolve this issue?
2323	> Free up disk space
2324
2325* A technician is tasked with repairing a laptop with sticking keys. Which of the following actions should the technician perform before replacing the keybaord?
2326	> Spray compressed air between the keys
2327
2328* Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
2329
2330	Which tool wil help you troubleshoot this problem?
2331	> Multimeter
2332
2333* A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
2334
2335	Which of the following would be BEST to check before replacing the backlight?
2336	> Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
2337
2338* Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard.
2339
2340	Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO)
2341	> Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
2342	> Connect an external keyboard
2343
2344* A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU).
2345
2346	Which of the following troubleshooting steps should be completed? (Select TWO)
2347	> Toggle the dual display function key
2348	> Connect an external display device
2349
2350* A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
2351
2352	Which of the following actions should the technician perform?
2353	> Replace the laptop battery
2354
2355* A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem?
2356	> Toggle the trouchpad function key
2357
2358* A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks.
2359
2360	Which of the following is the SIMPLEST way to power down the laptop?
2361	> Hold down the power button for several seconds
2362
2363* A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case?
2364	> Review the laptop manufacturer's documentation
2365
2366* After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday.
2367
2368	What should you do first?
2369	> Have him verify that the wireless card's hardware switch is in the On position
2370
2371* You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Blueooth adapter listed in Device Manager.
2372
2373	Which of the following would be BEST to perform first?
2374	> Enable Bluetooth in the BIOS/UEFI configuration
2375
2376* In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
2377
2378	Which of the following actions would MOST likely stop the mouse from drifting?
2379	> Access the BIOS/UEFI configuration and disable the USB pointer option
2380
2381* You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
2382
2383	Which of the following actions would MOST likely fix this issue?
2384	> Recalibrate the digitizer pad
2385
2386* A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
2387
2388	Which of the following is MOST likely causing this problem?
2389	> She has turned Num Lock on, causing the keyboard to register numbers instead of letters
2390
2391* You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
2392
2393	Which of the following is the BEST step to try first?
2394	> Plug in an external monitor
2395
2396* The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
2397
2398	Which of the following types of mobile devices should you tell them to search for?
2399	> Wearable devices
2400	
2401* Which component within a tablet device measures acceleration horizontally and vertically at the same time?
2402	> Gyroscope
2403
2404* You are currently managing a few Apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
2405	> ARM
2406
2407* Which feature allows a tablet to recognize multiple finger touches at the same time?
2408	> Multi-touch
2409
2410* Closed source and second most popular mobile device operating system
2411	> iOS
2412
2413* Device manufacturers are countless
2414	> Android
2415
2416* Open source and most popular mobile device operating system
2417	> Android
2418
2419* Device manufacturers include Microsoft, Samsung, and HTC.
2420	> Windows
2421
2422* Devices solely designed and developed by Apple
2423	> iOS
2424
2425* Closed source and third most popular mobile device operating system
2426	> Windows
2427
2428* When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
2429
2430	Which of the following technologies is used to detect this device movement? (Select TWO)
2431	> Accelerometer
2432	> Gyroscope
2433
2434* Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
2435
2436	Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?
2437	> A GPS-enabled personal navigation device
2438
2439* A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
2440
2441	Which of the following connection types is being used?
2442	> Lightning
2443
2444* While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
2445
2446	Which of the following connection types is MOST likely being used?
2447	> Hotspot
2448
2449* A technician is tasked with configuring a mobile device to connect securely to the company network when the device is used at offsite locations where only internet connectivity is available.
2450
2451	Which of the following should the technician configure?
2452	> VPN
2453
2454* You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter.
2455
2456	Which of the following technologies is being used in these phones?
2457	> NFC chips
2458
2459* A physical location where you can obtain wireless internet access using a WLAN
2460	> Hotspot
2461
2462* A connector used to emulate cryptographic smart card functionalities
2463	> NFC
2464
2465* Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks.
2466	> Mobile VPN
2467
2468* Allows you to share the internet connection of a phone with a laptop
2469	> Tethering
2470
2471* A wireless technology standard for exchanging data over short distances
2472	> Bluetooth
2473
2474* You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 10 PC to the device.
2475
2476	How can you connect the device to the PC? (Select TWO) (Each option is a complete solution)
2477	> USB cable
2478	> Wi-Fi wireless connection
2479
2480* You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
2481
2482	What is this process called?
2483	> Mutual authentication
2484
2485* A company is considering providing smarphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
2486
2487	Which of the following data synchronization methods is being considered?
2488	> Synchronization to the cloud
2489
2490* A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened.
2491
2492	Which of the following email protocols is being used?
2493	> S/MIME
2494
2495* You currently use the Exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
2496
2497	Which of the following BEST describes whether this task can be accomplished?
2498	> You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols
2499
2500* Which of the following protocols can be enabled so email is encrypted on a mobile device?
2501	> SSL
2502
2503* You use productivity apps on your iPad tablet device while traveling between client sites. You're converned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alphanumeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
2504
2505	What should you do? (Select TWO) (Each option is part of the complete solution)
2506	> Enable the Erase Data option
2507	> Disable the Simple Passcode option
2508
2509* Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infect by a virus? (Select TWO)
2510	> Lock the screen with some form of authentication
2511	> Keep the operating system up to date
2512
2513* Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE)
2514	> Remote wipe
2515	> Locator application
2516	> A screen lock
2517
2518* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
2519
2520	Which category do apps fall into if they have been signed with a certificate?
2521	> Trusted
2522
2523* Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
2524
2525	What category do apps fall into if they have note been reviewed, approved, and signed with a certificate?
2526	> Untrusted
2527
2528* You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or gets it stolen.
2529
2530	Which of the following solutions should you use? (Select TWO)
2531	> Mobile device management software that performs remote wipes
2532	> Mobile device management software that performs full device encryption
2533
2534* Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
2535	> Biometric authentication
2536
2537* After entering a user id and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
2538
2539	Which of the following digital security methods is being used?
2540	> Multifactor authentication
2541
2542* A user is choosing a method to secure a mobile device. Which fo the following types of screen locks is LEAST secure?
2543	> Swipe lock
2544
2545* A mobile device has poor performance and is slow to respond to screen inputs. After troubleshooting, a technician decides to perform a factory reset.
2546
2547	Which of the following actions should a technician take before doing so?
2548	> Back up all data to an attached computer or a cloud backup service
2549
2550* A user has configured his mobile device to unlock facial recognition. Which of the following methods for securing a mobile device is being used?
2551	> Biometic authentication
2552
2553* A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?
2554	> Full device encryption
2555
2556* A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
2557	> Check the tablet for unauthorized root access
2558
2559* Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
2560
2561	Which of the following is the MOST likely cause of these messages?
2562	> Unintended Wi-Fi connections
2563
2564* A technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue?
2565	> App scanner
2566
2567* A technician suspects that an app on a tablet device amy be surreptitiously using the camera without permission.
2568
2569	Which of the following would be the BEST way to troubleshoot this issue?
2570	> Run an anti-malware scan
2571
2572* A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location.
2573
2574	What should you do?
2575	> Check to see if the wireless adapter is switched off
2576
2577* Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system.
2578
2579	What should you do?
2580	> Configure the laptop with a biometric fingerprint scanner
2581	> Secure the laptop to the desk using a cable lock
2582
2583* Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory.
2584
2585	What are these modules sometimes called?
2586	> MicroDIMMs
2587
2588* Which type of interface is most commonly used for internal hard disks in notebook systems?
2589	> SATA
2590
2591* The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
2592	> Converts AC power to DC power
2593
2594* You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer.
2595
2596	Which of the following should you do after powering down the system? (Select TWO)
2597	> Remove the battery
2598	> Unplug the AC power
2599
2600* You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (Select TWO)
2601	> Open a panel on the bottom of the notebook
2602	> Remove the keyboard
2603
2604* You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined the backlight isn't working.
2605
2606	Which of the following could be the cause?
2607	> The LCD cutoff switch is stuck in the Off position
2608
2609* A user in sales cannot get hit laptop to display through a projector. He sees the screen output ont he built-in display, but the video is not being seen on the projector.
2610
2611	What should you do first?
2612	> Use the Fn key to redirect display to the external video port
2613
2614* Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge drops below 5%.
2615
2616	What shoulds be your first step to correct this problem?
2617	> Calibrate the battery
2618
2619* You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everythign works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card.
2620
2621	What would most likely resolve this problem?
2622	> Reconnect the antenna connections
2623
2624* You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook.
2625
2626	Which of the following could be the cause?
2627	> Failed backlight
2628
2629* A panicked user comes to you at the support desk and asks you to come to his office because his notebook has no power. He's positive that his battery has completely failed because he came in this morning and there is no power at all to his laptop. He left it plugged in on his desk all night, but it will not turn on. He has an important presentation to make in a couple of hours and insists that you bring a replacement battery.
2630
2631	What troubleshooting steps should you do before replacing the battery? (Select TWO)
2632	> Make sure the AC cord is securely plugged into both the wall outlet and the power adapter
2633	> Make sure the DC cord from the power adapter is plugged firmly into the notebook power connector
2634
2635* A user recently used her notebook to make a presentation that required her to display her screen from a projector in the conference room. She is now back at her desk, her notebook is still on, but the display is blank.
2636
2637	What should you do first to try to restore the display?
2638	> Use the Fn keys to toggle the display output to the laptop monitor
2639
2640* If a notebook is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced? (Select TWO)
2641	> Connect an external keyboard
2642	> Check for special keyboard functions that could be enabled that may cause some keys to perform alternate tasks
2643
2644* If a notebook computer with an intergrated wireless network adapter shows that there is no wireless network connection, what should you check first?
2645	> Make sure the switch that turns the wireless network card on and off is in the On position
2646[CHAPTER 9]
2647
2648[CHAPTER 10]
2649* You are purchasing several PC systems that will be used as thin clients in a large organization.
2650
2651	Which hardware selection criteria would be most important for this system?
2652	> Gigabit Ethernet adapter
2653
2654* You want to purchase a home theater. Which hardware selection criteria would be most important for this system? (Select TWO).
2655	> Video card with HDMI output
2656	> HTPC form factor
2657
2658* You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machines for app testing.
2659
2660	Which criteria should be included in your design for this system? (Select TWO).
2661	> 64-bit processer with 6 cores
2662	> RAM configured to run in triple-channel mode
2663
2664* You are purchasing a PC system that will be used as a file and printer server in a small business.
2665
2666	Which hardware selection criteria would be most important for this system? (Select TWO).
2667		> RAID 1+0 array
2668		> 64-bit multi-core processor
2669	
2670* You have been tasked with designing a workstation that will run VMware Workstation virtualization software. It will be used by a software engineer to run virtual machines for application development and testing.
2671
2672	Which criteria should be includede in your design for this system? (Select TWO).
2673	> 64-bit processor with 8 cores
2674	> RAM configured to run in quad-channel mode
2675
2676* You want to purchase a home theater computer system. Which hardware selection criteria would be most important for this system? (Select TWO).
2677	> HTPC form factor
2678	> Video card with HDMI output
2679
2680* You are purchasing a PC system that will be used as a file and print server in a small business.
2681
2682	Which hardware selection criteria would be most important for this system? (Select TWO).
2683	> RAID 1+0 array
2684	> 64-bit multicore processor
2685
2686* You own a custom PC retail store. A small business client asks you to build three workstations for her organization: Virtualization Workstation, Video Editing Workstation, Thin Client PC
2687
2688	Drag and drop each workstation type onto the most appropriate PC hardware on the left.
2689	> Virtualization Workstation
2690		> AMD 12-core
2691		> 4 GHz CPU
2692		> 4 TB SATA HD
2693		> 32 GB DDR4 RAM
2694		> HAV
2695	> Video Editing Workstation
2696		> Intel Core i7 sixcore
2697		> 3.4 GHz CPU
2698		> 2 TB SSD SATA HD
2699		> 16 GB DDR4 RAM
2700		> Video capture card
2701	> Thin Client PC
2702		> Intel Celeron dual-core
2703		> 2.7 GHz CPU
2704		> 500 GB SATA HD
2705		> 2 GB DDR3 RAM
2706		> Few or no applications installed
2707
2708* You are a PC technician for a national computer retailer. A customer asks you to build three custom computers for him to use at his home office: Gaming PC, Home Office Server, Thick Client Workstation
2709
2710	Drag and drop each workstation type onto the most appropriate PC hardware on the left. Each workstation type can be used more than once.
2711	> Home Office Server
2712		> 2 TB RAID 5 disk array
2713		> 600 W power supply
2714		> No audio adapter
2715		> Integrated video adapter
2716	> Gaming PC
2717		> 1000 W power supply
2718		> 1 TB SATA HD
2719		> Dual SLI 6 GB PCIe video adapter
2720		> 5.1 channel surround sound adapter
2721		> Liquid CPU cooler
2722	> Thick Client Workstation
2723		> 400 W power supply
2724		> 500 GB SATA HD
2725		> 512 MB PCIe video adapter
2726		> Basic desktop applications installed
2727	
2728* You are a PC technician for a national computer retailer. A business customer asks you to build three custom computers to be used by employees at a branch office: CAD / CAM Design Workstation, Home Theater PC, Virtualization Workstation
2729
2730	Drag and drop each workstation type onto the most appropriate PC hardware on the left. Each workstation type can be used more than once
2731	> CAD / CAM Design Workstation
2732		> 6 GB GDDR5 PCIe video adapter
2733		> 32 GB PC42130 DDR4 ECC RAM
2734		> 1 TB SATA HD
2735	> Home Theater PC (HTPC)
2736		> HDMI output
2737		> Compact form factor
2738		> 5.1 channel surround sound adapter
2739		> TV tuner adapter
2740		> Remote control
2741	> Virtualization Workstation
2742		> 32 GB PC42130 DDR4 RAM
2743		> 4 TB SATA HD
2744		> Integrated video adapter
2745
2746* You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role.
2747
2748	Drag and drop the most appropriate list of components on the left to the system type on the right that needs those components to accomplish the work it is expected to do. (One list of components will not be the most appropriate for any of the systems listed on the right)
2749	> Home Office Server
2750		> 2 TB RAID 5 disk array
2751		> 600 W power supply
2752		> No audio adapter
2753		> Integrated video adapter
2754	> Gaming PC
2755		> 1000 W power supply
2756		> 1 TB SATA HD
2757		> Dual SLI 6 GB PCIe video adapters
2758		> 5.1 channel surround sound adapter
2759		> Liquid CPU cooler
2760	> Home Theater PC
2761		> HDMI output
2762		> Compact form factor
2763		> 5.1 channel surround sound adapter
2764		> TV tuner adapter
2765	> Virtualization Workstation
2766		> AMD 12-core
2767		> 4 GHz CPU
2768		> 4 TB SATA HD
2769		> 32 GB DDR4 RAM
2770		> Hardware-assisted virtualization
2771	> Thin Client Workstation
2772		> Intel Celeron dual-core
2773		> 2.7 GHz CPU 
2774		> 500 GB SATA HD
2775		> 2 GB DDR3 RAM
2776		> Few or no applications installed
2777	> Audio/Video Editing Workstation
2778		> Intel Core i7 six-core
2779		> 3.4 GHz CPU
2780		> 2 TB SSD SATA HD
2781		> 16 GB DDR4 RAM
2782		> High-end audio adapter with speaker system
2783		> High-end video adapter with dual displays
2784
2785* You have a computer currently running Windows 7. Which of the following reasons would justify performing a clean installation of Windows 10 on the system instead of an upgrade?
2786	> You want to dual-boot both operating systems
2787
2788* You are preparing for an installion of 64-bit Windows 10 on a computer that is currently running a 64-bit version of Windows 7. You perform a hardware inventory on the coputer and note the following: 2.0 GHz Processor, 200 GB Free Hard Drive Space, 1 GB RAM, 18x DVD drive, 100 Mbps NIC
2789
2790	You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 7. What should you do?
2791	> Upgrade to at least 2 GB of RAM
2792
2793* You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. You want to install Windows 10 on this system. You need to use the edition of Windows 10 that will use the full 6 GB of available RAM.
2794
2795	What should you do?
2796	> Install Windows 10 64-bit Enterprise edition
2797
2798* You have a workstation running Windows Vista Business edition that you would like to upgrade to Windows 10 Enterprise edition. You want to perform the upgrade with the least amount of effort and cost.
2799
2800	What should you do?
2801	> Purchase a full version of Windows 10
2802	> Perform a custom installation
2803
2804* You're about to begin an upgrade of a Windows 7 workstation to Windows 10. What should you do before beginning? (Select TWO)
2805	> Create a system backup of the hard drive prior to running the upgrade
2806	> Verify that the computer meets the minimum requirements
2807
2808* You manage the desktop computers at a company. You are in charge of 100 computers, all of which run Windows 7. You want to upgrade all computers to Windows 10. Prior to the upgrade, you need to verify the compatibilty of each computer with Windows 10.  You want to gather the necessary information as quickly as possible.
2809
2810	What should you do?
2811	> Use the Microsoft Assessment and Planning Toolkit (MAP)
2812
2813* You have a computer with a 64-bit dual-core processor that runs the 32-bit version of Windows 7 Professional edition.  You would like to upgrade to the 64-bit version of Windows 10 Professional. You want to perform the upgrade with the least amount of effort possible.
2814
2815	Which of the following steps are required to accomplish this? Select TWO.
2816	> Get 64-bit drivers for all hardware
2817	> Perform a clean installation
2818
2819* You have a workstation running a 64-bit version of Windows 8.1 Professional that you would like to upgrade to Windows 10 Professional. You want to perform the upgrade with the least amount of effort and cost.
2820
2821	What should you do?
2822	> Purchase a 64-bit upgrade version of Windows 10
2823	> Perform an inplace upgrade
2824
2825* You want to upgrade your Windows 7 Professional computer to Windows 10 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a 2.0 GHz dual-core processor, a 128 GB solid state drive, and a video adpater with 128 MB RAM and DirectX 9 support. You want to install the 64-bit version of Windows 10.
2826	> Add more memory
2827
2828* Match the Windows version on the left with the appropriate system requirements or features on the right. Each Windows version may be used only once.
2829	> Windows Vista
2830		> 800 MHz processor
2831	> Windows 7
2832		> 1 GHz processor (support for PAE, NX, and SSE2 not required)
2833	> Windows 8/8.1
2834		> Metro design interface
2835	> Windows 10
2836		> 2 GB RAM for a 64-bit system
2837
2838* Match each Windows version on the left with its associated features on the right. Each Windows version can be used once, more than once, or not at all.
2839	> Windows Vista
2840		> Windows Sidebar 
2841	>Windows 7
2842		> Enhanced Aero features including Snap, Shake, and Peek
2843		> Introduced the Libraries feature
2844	> Windows 8/8.1
2845		> Start Screen similar to the Windows Phone
2846		> Metro design interface
2847	> Windows 10
2848		> Free upgrade available
2849		> Microsoft Edge web browser
2850
2851* You have been asked to install Windows 7 on 10 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware.
2852
2853	Which method should you use to reduce the installation time and the effort you need to spend?
2854	> Unattended
2855
2856* Your supervisor recently purchased 100 desktop computer systems and 100 new Windows 10 licenses for your organization's Accounting department. She received a single Windows 10 installation disc with the licenses.
2857
2858	Which of the following would be the best installation methods to use? (Select TWO)
2859	> Install one system and image it to the other systems
2860	> Use a network installation
2861
2862* Which installation method is best for large numbers of computers that share the same hardware configuration? (Select TWO)
2863	> Disk image
2864	> Network installation
2865
2866* You want to install Windows on a mirrored disk array. You run the motherboard disk configuration utility and create the RAID 1 array, then configure the system to boot from the Windows installation disc. The installation starts but does not detect the RAID array.
2867
2868	What should you do?
2869	> During the install, browse to and select the appropriate driver for your RAID controller when prompted where you want to install Windows
2870
2871* You need to install Windows 10 on a new computer system that uses a SATA SSD device to store data. What should you do to complete this installation?
2872	> Install Windows in the same way you would a system that uses a standard hard disk drive
2873
2874* You recently purchased a copy of Windows 10 from a retail store. However, the system you want to install Windows on doesn't have an optical drive.
2875
2876	What is the best option to install Windows in this scenario?
2877	> Use the Windows 7 USB/DVD Download Tool to copy the installation files to a USB flash drive
2878
2879* You're formatting a newly installed hard disk with Disk Management and are at the point where you need to select the type of file system to be used.
2880
2881	Which of the following scenarios would require selecting the FAT32 file system?
2882	> You need the disk to be backwards compatible with older versions of Windows
2883
2884* You have a computer where a removable disk drive has been formatted with NTFS. You want the drive to use FAT32 to be compatible with more operating systems. The drive is currently configured using drive letter D:
2885
2886	What should you do?
2887	> Back up the data on the D: drive
2888	> Reformat the D: drive using FAT32
2889	> Restore the data
2890
2891* Under what conditions should you choose exFAT over FAT32 or NTFS? (Select TWO)
2892	> When formatting removable flash devices
2893	> When storing files larger than 4 GB in sized
2894
2895* Which of the following is an advantage of the exFAT file system over NTFS?
2896	> Lower memory and processor resource use
2897
2898* You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort.
2899
2900	What should you do?
2901	> Do nothing. Windows 7 can natively access exFAT file systems
2902
2903* You have a computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive.
2904
2905	Which file system should you choose?
2906	> FAT64
2907
2908* You are the network administrator for a small company. You purchase eight copies of Windows at a local retail outlet. You install Windows successfully on eight computers in the office. A month later you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers.
2909
2910	What should you do?
2911	> Instruct the employees to activate their Windows installation
2912
2913* You want to upgrade your Windows 7 system to Windows 10. You want to keep your personal settings intact and complete the upgrade as quickly as possible. You purchase an upgrade version of Windows and perform an inplace upgrade.
2914
2915	What should you do next?
2916	> Make sure that all installed applications run correctly
2917
2918* You have a computer that currently has Windows Vista installed. You want to upgrade the system to Windows 10. You want to retain as much of the application, user profile, and user data as possible. You want to perform the upgrade with the least amount of effort possible.
2919
2920	What should you do?
2921	> Run Scanstate in Windows Vista
2922	> Perform a clean (custom) installation of Window 10 on the existing hard drive
2923	> Boot into Windows 10 and reinstall all applications
2924	> Run Loadstate
2925
2926* You manage over 100 desktop computers, all currently running Windows Vista. You recently purchased replacement computers that have Windows 10 preinstalled. You want to move user data and settings from the old computers to the new computers.
2927
2928	What tool should you use?
2929	> User State Migration Tool
2930
2931* You have two computers: Computer A is running Windows Vista and Computer B is running Windows 10. You need to transfer user profile information and data files from Computer A to Computer B.
2932
2933	Which tools could you use to do this? (Select TWO) (Each answer is a complete solution)
2934	> User State Migration Tool (USMT)
2935	> Windows Easy Transfer
2936
2937* You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer running Windows Vista to the new computer.
2938
2939	How can you do this with the least amount of effort?
2940	> Run Windows Easy Transfer on the old computer and the new computer
2941	> Reinstall any applications
2942
2943* You have just purchased a new computer that runs Windows 7. You would like to transfer all of teh applications and user data from your old computer running Windows XP to the new computer.
2944
2945	How can you do this with the least amount of effort?
2946	> Run Windows Easy Transfer of the old computer and the new computer
2947	> Reinstall any applications
2948
2949* Your Windows 7 client systems are joined to the WestSim.com domain. To ensure correct time stamps are used, you need to verify that these clients are configured for themost appropriate time zone.
2950
2951	Which command can you use to do this?
2952	> w32tm /tz
2953
2954* Which term describes the layer of software that resides between the virtual operating system and the physical hardware it is running on in a virtualization environment?
2955	> Hypervisor
2956
2957* Which term refers to a software implementation of a computer system that executes programs like a physical machine?
2958	> Virual machine
2959
2960* The sales engineers in your organization use virtual machines to model deployments in the lab prior to actually implementing them in your customers' physical environments. You are concerned that a malicious insider could gain access to the sensitive data on these virtual machines.
2961
2962	What should you do? (Select TWO)
2963	> Disable the USB ports on the hypervisor hardware
2964	> Use file and folder permissions to restrict the access to the virtual hard disk files
2965
2966* You just created a snapshot of a virtual machine while it was running. What information is saved in the snapshot? (Select TWO)
2967	> The current contents of the virtual machine's CPU registers
2968	> The current contents of the virtual machine's RAM
2969
2970* Match the virtualization implementations on the left with the appropriate characteristic on the right. Each type of implementation may be used once, more than once, or not at all.
2971	> Full Virtualization
2972		> The virtual machine completely simulates a physical computer system
2973		> Operating systems do not need modification to run within virtual machines
2974	> Partial Virtualization
2975		> Only some of the components of a virtual machine are virtualized
2976	> Paravirtualization
2977		> Guest operating systems directly access hardware resources in the hypervisor host system
2978
2979* Match each cloud computing definition on the left with the appropriate characteristic on the right. Each characteristic may be used once, more than once, or not at all.
2980	> Private Cloud
2981		> Provides resources to a single organization
2982		> Keeps the organization data separate and secure from any other organization using the same service provider
2983	> Hybrid Cloud
2984		> Combines public, private, and community cloud resources from different service providers
2985	> Community Cloud
2986		> Designed to be shared by several organizations
2987	> Public Cloud
2988		> Provides computing resources that are accessible by the general public
2989
2990* Which of the following best describes the use of Libraries in Windows?
2991	> Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
2992
2993* Which of the following are true of Libraries? (Select TWO)
2994	> Each Library cfan contain multiple folders from different file system locations
2995	> A single folder can be added to multiple Libraries
2996
2997* You have created a custom Library using D:\Stats as the path to the Library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also still be accessible using the D:\ Reports folder
2998
2999	What should you do?
3000	> Include the D:\Reports folder in the Library
3001
3002* You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the default directory where the application will be installed?
3003	> %systemdrive%\Program Files (x86)
3004
3005* You need to install a 32-bit application on a 32-bit version of Windows 10. In which directory will the application be installed?
3006	> %systemdrive%\Program Files
3007
3008* You recently purchased a new computer running Windows 7 for your company's graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer.
3009
3010	Assuming the default directories were used during installation for both systems, which action is correct?
3011	> Copy the fonts from C:\WinNT\Fonts to C:\Windows\Fonts
3012
3013* You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and which environment variable stores the temporary directory path? (Select TWO)
3014	> %tmp%
3015	> C:\Users\username\AppData\Local\Temp
3016
3017* Where system root is the C: drive, what is the path to the system files that hold user profiles in Windows 10?
3018	> C:\Users\username
3019
3020* Where are fonts stored on a Windows 7 system?
3021	> %systemroot%\Fonts\
3022
3023* Which file system path is the default location for system files in Windows 10?
3024	> C:\Windows
3025
3026* Which of the following file extension types can be run from the command prompt? (Select THREE)
3027	> .bat
3028	> .com
3029	> .exe
3030
3031* Which command would you use to copy all files in a directory, including all subdirectories (as well as empty ones)?
3032	> xcopy /e
3033
3034* Which command lets you delete subdirectories in addition to files in the current directory?
3035	> rd /s
3036
3037* What does the rd command do when used with the /q switch?
3038	> Will not prompt you to confirm deletions
3039
3040* Which option used with the copy command makes sure that all copies files are writted correctly after they have been copied?
3041	> /v
3042
3043* You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files.
3044
3045	Which copy command switch should you use?
3046	> /y
3047
3048* What does the /a switch used with the copy command indicate?
3049	> That the file is an ASCII text file
3050
3051* How do you set file attributes? (Select TWO)
3052	> Right-click the file, then select Properties
3053	> Use the attrib command
3054
3055* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3056	> R
3057
3058* Which of the following file extensions indicates a Windows system file? (Select TWO)
3059	> .vxd
3060	> .dll
3061
3062* You want to set the encryption attribute for the C:\payroll.xls file. What should you do?
3063	> Edit the properties of the file in Windows Explorer
3064
3065* What does the following command do? attrib +s +r a myfile.dll
3066	> Adds the System file attribute, adds the Read-only attribute, and removes the Archive attribute to the file myfile.dll
3067
3068* How can you reformat a drive from FAT32 to NTFS without losing the existing data?
3069	> Use the convert command at a command prompt
3070
3071* Which of the following utilities checks the disk for bad clusters?
3072	> chkdsk
3073
3074* A user needs to copy a file from an NTFS partition to a FAT32 partition. The file has NTFS permissions and the following attributes: Read only (R) and Encryption.
3075
3076	When the folder is copied, which of the following is true?
3077	> The R attribute is retained on the file
3078
3079* If a folder exists on an NTFS partition, what is the minimum permission needed by a user to set any security permissions on the folder?
3080	> Full Control
3081
3082* Susan in accounting has left the company and been replaced by Manuel. You create a user account for Manuel on Susan's computer. Manuel calls you and says that he can't open a specific file on the computer.
3083
3084	Which of the following will most likely correct the problem?
3085	> Make Manuel the owner of the file
3086
3087* Mary and Pablo share a workstation doing customer support. Mary works int he morning, and Pablo works int he evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a word document with details about the customer she is helping. SHe saves ist to the C:\Customer folder on the computer.
3088
3089	When Pablo comes in, he is unable to open the file. What should you do?
3090	> Modify the permissions on the document
3091
3092* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential, C:\PublicReports You configure NTFS permissions on the C:\Confidential folder and deny the Read permission to the Users group. For the C:\PublicReports folder, you allow Full Control permission to the Users group. You have not configured any permissions other than the defaults on any other folders or files. YOu take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports, Copy Costs.doc from C:\Confidential to C:\PublicReports
3093
3094	What permissions do members of the Users group have to these two files in the C:\PublicReports folder?
3095	> Allow Full Control to both
3096
3097* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential, C:\PublicReports In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permissio to the Users group: Reports.doc, Costs.doc The C:\PublicReports folder allows the Full COntrol permission to the Users groups. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports, Copy Costs.doc from C:\Confidential to C:\PublicReports
3098
3099	What permissions do members of the Users group have to these two files in the C:\PublicReports folder?
3100	> Deny Read to Reports.doc
3101	> Allow Full Control to Costs.doc
3102
3103* You manage two folders in your computer as follows: C:\Confidential, D:\PublicReports Both the C:\ an D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports Copy Costs.doc from C:\Confidential to D:\PublicReports
3104
3105	What permissions do members of the Users group have to these two files in the D:\PublicReports folder?
3106	> Allow Full Control to both
3107
3108* You manage two folders in your computer as follows: C:\Confidential, D:\PublicReports The C:\ drive is formatted with NTFS, and the D:\ drive is formatted with FAT32. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc, Costs.doc You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports Copy Costs.doc from C:\Confidential to D:\PublicReports
3109
3110	What happens to the permissions for both files as they are created in the D:\PublicReports folder?
3111	> Permissions are removed from both files
3112
3113* The D:\ drive in your computer has been formatted with NTFS. The Mary user account has been assigned the following permissions: Allow Full Control to the D:\Reports folder, Deny Full Control to the D:\Sales folder, Deny Full Control to the D:\Reports\2010reports.doc file, Allow Full Control to the D:\Sales\2010sales.doc file
3114
3115	What effective permissions does Mary have to both files?
3116	> Deny Full Control to both
3117
3118* The D:\ drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:\Sales folder. The Mary user account is a member of the Sales group.
3119
3120	How can you prevent Mary from accessing the D:\Sales\2010sales.doc file without affecting her ability to access any other files in that folder and without affecting the abilities of any other users?
3121	> Edit the properties for the file, assign Mary the Deny Full Control permission
3122
3123* You have a hard disk that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely.
3124
3125	What should you do?
3126	> Use the convert command to convert from FAT32 to NTFS, then configure NTFS permissions
3127
3128* A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected.
3129
3130	Which of the following commands will confirm your suspicions?
3131	> net use
3132
3133* How can you see a list of valid command parameters for the net use command?
3134	> net use /?
3135
3136* You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All others must not be able to view or modify the files in the folder.
3137
3138	What should you do? (Select TWO)
3139	> Place the files on an NTFS partition
3140	> Configure both share and NTFS permissions
3141
3142* You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which format would you use?
3143	> \\Home1\Pictures\
3144
3145* Which of the following statements are true regarding administrative shares? (Select TWO)
3146	> To connect to an administrative share, you must use the UNC path
3147	> By default, Windows automatically creates an administrative share for every volume
3148
3149* Which of the following permissions are not available when sharing a folder on a Windows 7 workstation? (Select TWO)
3150	> Write
3151	> Modify
3152
3153* Bob is a member of the Accounting group. The Accounting group has been granted the Read and Write NTFS permissions to the WeeklyReport.xls file. Bob is attempting to access the report through a share with the Full Control permission assigned to the Everyone group.
3154
3155	Which of the following statements correctly describes Bob's ability to access the WeeklyReport.xls file?
3156	> Bob can open, read, and write changes to the file
3157
3158* You have a folder on your Windows 7 computer that you would like to share with members of your development team. Users should be able to veiw and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report theat they can open the files, but they cannot modify any of the files.
3159
3160	What should you do?
3161	> Modify the NTFS permission on the folder
3162
3163* Which tool in Windows 10 would you use to browse all networks and shared folders to which a user has access to? (Select THREE)
3164	> File Explorer
3165	> Network
3166	> (My) Computer / This PC
3167
3168* You're using the vi editor to manage a text file on a Linux system.  You want to type new text into the file, when you type you want the existing text that comes after the cursor to be pushed down.
3169
3170	What mode do you need to be in to do this?
3171	> Insert Mode
3172
3173* You've just opened a text file in the vi editor and you're in Command Mode by default. There is more than one way to get from Command Mode to Replace Mode.
3174
3175	Which of the following keypress sequences will get you into Replace Mode? (Select THREE)
3176	> Press Insert, then press Insert again
3177	> Press the 's' key, then press Insert
3178	> Press the 'i' key, then press Insert
3179
3180* You need to see what kind of CPU is being used on a Linux system. The /proc directory contains a text file called cpuinfo that will give you the information you're looking for.
3181
3182	Which of the following commands will display the entire contents of the cpuinfo text file on the screen?
3183	> cat /proc/cpuinfo
3184
3185* You need to view the contents of /var/log/auth.log fil eto get information about the users that have been logging on to the system. The auth.log file is a plain text file so you decide to use the cat command to review the file. However, the display fills up with text for several pages and you can't see the entire file.
3186
3187	What commands can you use to view the content of the auth.log file page by page? (Select TWO)
3188	> more /var/log/auth.log
3189	> less /var/log/auth.log
3190
3191* You find that someone has set up an unauthorized account, with the username badmin, on the Linux server. You have disabled the account but you need to find out when and how this user has been gaining access to the system. The first step you decide to take is to inspect the contents of the /var/log/auth.log file to find information related to badmin logging into the system.
3192
3193	Which command can you use to search through the auth.log for lines that contain the username you're looking for?
3194	> grep "badmin" /var/log/auth.log
3195
3196* You are the administrator of a Linux server. Following best practices for system security and effective administratiion, you always login to the system with a standard nonroot user account. You only elevate your privileges to root user level when you need to do an administrative task.
3197
3198	What do you enter at the command prompt that will, by default, switch you to the root user and require you to enter the root password?
3199	> su -
3200
3201* You have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machine for app testing.
3202
3203	Which criteria should be included in your design for this system? (Select TWO)
3204	> RAM configured to run in triple-channel mode
3205	> 64-bit processor with 6 cores
3206
3207* You are purchasing a PC system that will be used as a file and print server in a small business. Which hardware selection criteria would be most important for this system? (Select TWO)
3208	> 64-bit multi-core processor
3209	> RAID 1+0 array
3210
3211* You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection criteria would be most important for this system?
3212	> Gigabit Ethernet adapter
3213
3214* You want to purchase a home theater. Which hardware selection criterias would be most important for this system? (Select TWO)
3215	> HTCP form factor
3216	> Video card with HDMI output
3217
3218* You are preparing for an installation of a 64-bit Windows 7 on a computer that is currently running a 64-bit version of Windows Vista. You perform a hardware inventory on the computer and note the following: Processor = 2.0 GHz, Free Hard Drive Space = 200 GB, RAM = 1GB, DVD Drive = 18x, 100 Mbps NIC You need to prepare this computer to ensure that is meets the minimum hardware requirements of Windows 7
3219
3220	What should you do?
3221	> Upgrade to at least 2 GB of RAM
3222
3223* You want to upgrade your Windows XP Professional computer to Windows 7 Professional (32-bit). You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 2.2 GHz processor, an 8 GB solid state drive, and a video adapter with 256 MB RAM and DirectX support.
3224
3225	What should you do to ensure that you have a successful installation?
3226	> Install a larger solid state drive or hard drive
3227
3228* You're about to begin an upgrade of a Windows Vista workstation to Windows 7. What should you do before beginning? (Select TWO)
3229	> Back up the existing data on the hard drive prior to running the upgrade
3230	> Verify that the computer meets the minimum requirements
3231
3232* You are working as a desktop technician for a small company. You recently bought a new desktop computer with 6 GB RAM and a video card with 512 MB of memory. YOu want to install Windows 7. You need to use the edition of Windows 7 that will use the full 6 GB of available RAM.
3233
3234	What should you do?
3235	> Install Windows 7 64-bit Enterprise edition
3236
3237* You manage the desktop computer at your company. You are in charge of 100 computers, all of which run Windows XP. You want to upgrade all the computers to Windows 7. Prior to the update, you need to verify the compatibilty of each computer with Windows 7. You want to gather the necessary information as quickly as possible.
3238
3239	What should you do?
3240	> Use the Microsoft Assessment and Planning Toolkit (MAP)
3241
3242* You have a workstation running Windows XP Professional that you would like to upgrade to Windows 7 Enterprise edition. You want to performt he upgrade with the least amount of effort and cost.
3243
3244	What should you do?
3245	> Purchase a full version of Windows 7
3246	> Perform a new or custom installation
3247
3248* You have a computer with a 64-bit processor that runs the 32-bit version of Windows Vista Businses edition. You would like to upgrade to the 64-bit version of Windows 7 Professional. You want to perform the upgrade with the least amount of effort possible.
3249
3250	Which of the following are required? (Select TWO)
3251	> Get 64-bit drivers for all hardware
3252	> Perform a clean installation
3253
3254* Aero is a feature of which Windows version(s)?
3255	> Windows Vista
3256	> Windows 7
3257
3258* You have a computer that runs Windows XP Professional. You would like to upgrade the computer to Windows 7. Before doing the upgrade, you want to verify that the computer meets the hardware and software requirements for Windows 7.
3259
3260	Which tool should you use?
3261	> Upgrade Adviser for Windows 7
3262
3263* You are getting ready to upgrade your Windows Vista system to Windows 7. You want to make sure that everything in your current system is compatible with Windows 7.
3264
3265	Which of the following is the best method for accomplishing this?
3266	> Download and install the Windows 7 upgrade advisor
3267
3268* You want to upgrade your Windows XP Professional computer to Windows 7 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a Pentium 1 GHz processor, a 32 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support.  You want to install the 64-bit version of Windows 7.
3269
3270	What should you do?
3271	> Add more memory
3272
3273* You have a computer currently running Windows Vista. Which of the following reasons would justify doing a clean installation of Windows 7 instead of performing an upgrade?
3274	> You want to dual boot
3275
3276* You have a workstation running Windows Vista Business that you would like to upgrade to Windows 7 Ultimate. You want to perform the least amount of effort and cost.
3277
3278	What should you do?
3279	> Purchase an upgrade version of Windows 7
3280	> Perform an inplace upgrade
3281
3282* You have been tasked with designing a workstation that will run VMware workstation virtualization software. It will be used by a software engineer to run virtual machines for application development and testing
3283
3284	Which criteria should be included in your design for this system?
3285	> 64-bit processor with 8 cores
3286	> RAM configured to run in a quad-channel mode
3287
3288* You want to purchase a home theater computer system. Which hardware selection criteria would be most important for this system?
3289	> Video card with HDMI output
3290	> HTPC form factor
3291
3292* You are purchasing a PC system that will be used as a file and print server in a small businses. Which hardware selection criteria would be most important for this system?
3293	> RAID 1+0 array
3294	> 64-bit multi-core processor
3295
3296* You are purchasing several PC systems that will be used as thin clients in a large organization. Which hardware selection would be most important for this system?
3297	> Gigabit Ethernet adapter
3298
3299* You own a custom PC retail store. A small business client asks you to build three workstations for her organization: Virtualization Workstation, Video Editing Workstation, Thin Client PC
3300	> Virtualization Workstation
3301		> AMD 12-core, 4 GHz CPU
3302		> 4 TB SATA HD
3303		> 32 GB DDR4 RAM
3304		> HAV
3305	> Video Editing Workstation
3306		> Intel Core i7 six-core, 3.4 GHz CPU
3307		> 2 TB SSD SATA HD
3308		> 16 GB DDR4 RAM
3309		> Video capture card
3310	> Thin Client PC
3311		> Intel Celeron dual-core, 2.7 GHz CPU
3312		> 500 GB SATA HD
3313		> 2 GB DDR3 RAM
3314		> Few or no applications installed
3315
3316* YOu are a PC technician for a national computer retailer. A customer asks you to build three custom computers for him to use at his home office: Gaming PC, Home Office Server, Thick Client Workstation
3317	> Gaming PC
3318		> 1000 W Power Supply
3319		> 1 TB SATA HD
3320		> Dual SLI 6 GB PCIe video adapters
3321		> 5.1 channel surround sound adapter
3322		> Liquid CPU cooler
3323	> Home Office Server
3324		> 2 TB RAID 5 disk array
3325		> 600 W power supply
3326		> No audio adapter
3327		> Integrated video adapter
3328	> Thick Client Workstation
3329		> 400 W power supply
3330		> 500 GB SATA HD
3331		> 512 MB PCIe video adapter
3332		> Basic desktop applications installed
3333
3334* You are a PC technician for a national computer retailer. A businses customer asks you to build three custom computers to be used by employees at a branch office: CAD / CAM Design Workstation, Home Theater PC, Virtualization Workstation
3335	> CAD / CAM Design Workstation
3336		> 6 GB GDDR5 PCIe video adapter
3337		> 32 GB PC4-21300 DDR4 ECC RAM
3338		> 1 TB SATA HD
3339	> Home Theater PC
3340		> HDMI output
3341		> Compact form factor
3342		> 5.1 channel surround sound adapter
3343		> TV tuner adapter
3344	> Virtualization Workstation
3345		> 32 GB PC4-21300 DDR4 RAM
3346		> 4 TB SATA HD
3347		> Integrated video adapter
3348
3349* You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role.
3350	> Home Office Server
3351		> 2 TB RAID 5 disk array
3352		> 600 W power supply
3353		> No audio adapter
3354		> Integrated video adapter
3355	> Gaming PC
3356		> 1000 W power supplyg
3357		> 1 TB SATA HD
3358		> Dual SLI 6 GB PCIe video adapters
3359		> 5.1 channel surround sound adapter
3360		> Liquid CPU cooler
3361	> Home Theater PC
3362		> HDMI output
3363		> Compact form factor
3364		> 5.1 channel surround sound adapter
3365		> TV tuner adapter
3366	> Virtualization Workstation
3367		> AMD 12-core, 4 GHz CPU
3368		> 4 TB SATA HD
3369		> 32 GB DDR4 RAM
3370		> Hardware-assisted virtualization
3371	> Thin Client Workstation
3372		> Intel Celeron dual-core, 2.7 GHz CPU
3373		> 500 GB SATA HD
3374		> 2 GB DDR3 RAM
3375		> Few or no applications installed
3376	> Audio/Video Editing Workstation
3377		> Intel Core i7 six-core, 3.4 GHz CPU
3378		> 2 TB SSD SATA HD
3379		> 16 GB DDR4 RAM
3380		> High-end audio adapter with speaker system
3381		> High-end video adapter with dual displays
3382
3383* You have just purchased a new home and want to purchase a home theater computer system. Which of the following hardware selection criteria is the most important for this system? (Select TWO)
3384	> Video card with HDMI output
3385	> HTPC form factor
3386
3387* Joe is working on a design team that uses a computer-aided design (CAD) system. Joe has been complaining that it takes too long to perform tasks such as panning, rotating, and zooming. You have been asked to look at Joe's computer and to make any changes required to increase Joe's productivity.
3388
3389	Which of the following changes would best meet Joe's needs?
3390	> Add a very high-end video board
3391
3392* You are the IT administrator for your company. You have several users who want to work from home by connecting to a server running at the corporate headquarters. Your manager has asked you keep costs to a minimum as you provide computers for this environment.
3393
3394	Which of the following types of PCs would best work for these remote users?
3395	> Thin client
3396
3397* You are running a 64-bit version of Windows 7. You performa  hardware inventory on the computer and note the following: Processor = 2.0 GHz, Free hard drive space = 200 GB, RAM = 1 GB, DVD Drive = 18x, 100 Mbps NiCad You need to prepare this computer to ensure that it meets the miniumum hardware requirements of Windows 10.
3398
3399	What should you do?
3400	> Upgrade to at least 2 GB of RAM
3401
3402* You are in the process of preparing a storage device and must determine which file system to use. Under which of the following conditions are you most likely to choose exFAT over FAT32 or NTFS? (Select TWO)
3403	> When storing files larger than 4 GB in size
3404	> When formatting removable flash devices
3405
3406* Your company has issued you a new laptop computer that ocntains a lot of memory and two very large hard disks. Since your computer at home is old and slow, you want to use your work computer for personal use as well. To keep your applications and files totally separate from the company's, you have been told you can run more than one version of Windows on the same computer, one for work, and one for personal use.
3407
3408	Which of the following technologies would best meet your needs?
3409	> Dual boot
3410
3411* You have a fairly new computer that was installed with an old version of Windows Vista. This was reuqired to fix some software your company is still supporting. To maintain the data collected while running Vista, you decvide that it would be best to upgrade this computer to Windows 10 instead of doing a clean install. Knowing that you can't upgrade directly to Windows 10 from Vista, you plant o first upgrade to Windows 7 and then upgrade from Windows 7 to Windows 10.
3412
3413	Which of the following would best help you determine whether the computer will support Windows 7?
3414	> Windows upgrade advisor
3415
3416* You need to install Windows 10 on a new computer system that uses a SATA SSD device to store data. Which of the following is the best method for installing Windows 10 on this system?
3417	> Install Windows the same way you would a system that uses a standard hard disk drive
3418
3419* You have been asked to install Windows 10 on 30 different computers for a new branch office your company is setting up. The computers have been purchased from different companies and have different hardware.
3420
3421	Which method should you use to reduce the installation time and effort you need to spend?
3422	> Unattended
3423
3424* You are an IT administrator for a large company that is doing very well in their business endevours. As a result, the company is hiring new employees on a regular basis. In addition to your normal workload, you have been asked to install and configure the new employees' computers with a Windows operating system and the applications your company uses to do their business. To make this process easier, you only give new employees the choice of one of two laptops.
3425
3426	Which of the installation types would make the best use of your time installing and configuring these laptops?
3427	> Image deployment
3428
3429* You are an IT administrator for your company. You have been tasked with the assignment of installing 300 copies of Windows 10. You need to finish this task as quickly and efficiently as possible.
3430
3431	Which of the following boot methods would be the best method for installing Windows under these circumstances?
3432	> PXE
3433
3434* You are the network administrator for a small company. You purchase eight copies of Windows 10 at a local retail outlet. You successfully install Windows on eight computers in the office. A month later, you start receiving calls from those who have used those copies of Windows saying that they are no longer able to log on to their computers.
3435
3436	Which of the following will best resolve this issue?
3437	> Instruct the users to activate their Windows installation
3438
3439* You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer, which is running Windows 7, to the new computer.
3440
3441	Which of the following steps is the best course of action?
3442	> Manually install application, copy data, and configure settings on the new computer
3443
3444* After installation, your Windows 10 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.
3445
3446	Which commands can you use to do this? (Select TWO)
3447	> w32tm /query / source
3448	> w32tm / query / status
3449
3450* You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?
3451	> Implement a virtual firewall within the hypervisor
3452
3453* What key advantage does a virtual router have over a physical router?
3454	> Multiple networks can be connected to a single interface
3455
3456* The servers for the company are all virtual machines and hosted on the same hypervisor.  You need to keep users in all other departments from accessing the virtual servers used by the finance department.
3457
3458	Which of the following technologies should you use to logically isolate the network?
3459	> VLANs
3460
3461* A technician is unable to install virtualization software on a host computer. The host has more free disk space than required.
3462
3463	Which of the following is most likely to be the cause?
3464	> The motherboard UEFI/BIOS doesn't support hardware assisted virtualization
3465
3466* Rachel, an employee in the support department, wants to run a virtual machine on her computer from which she can troubleshoot customer issues.
3467
3468	Which of the following must you complete before virtualization will work on her computer?
3469	> Enable virtualization support in the BIOS settings
3470
3471* Which of the following statements about NICS is true? (Select TWO)
3472	> Virtual NICs need the appropriate driver installed to function
3473	> Multiple virtual NICs can be added to a virtual machine
3474
3475* A company has subscribed to a cloud service that offers cloud applications and storage space. Through acquisition, the number of copany employees quickly doubled. The cloud service vendor was able to add cloud services to these additional employees without repeating hardware changes.
3476
3477	Which of the following cloud concepts does this represent?
3478	> Rapid elasticity
3479
3480* What type of resources offer the following advantages? Flexibilty of access, Ease of use, Self-service provisioning resources, API ability, Metering of services, Ability to try out software applications
3481	> Cloud
3482
3483* You were recently hired by a small startup company. The company is in a small office and has several remote employees. You have been asked to find a business service that would accommodate the current size of the company but would also be able to scale as the company grows. The service needs to provide adequate storage, as well as additional computing power.
3484
3485	Which cloud service model should you use?
3486	> IaaS
3487
3488* Which of the following best describes the3 Plastform as a Service (PaaS) cloud computing service model?
3489	> PaaS delivers everything a developer needs to build an application onto the cloud infrastructure
3490
3491* Which of the following cloud computing solutions delivers software applications to a client either over the internet or on a local area network?
3492	> SaaS
3493
3494* You need to install a 32-bit version of Windows of Windows 10. In which directory will the application be installed?
3495	> %systemdrive%\Program Files
3496
3497* Where system root is the C: drive, what is the path to the directories that hold user profiles in Windows 10?
3498	> C:\Users\username
3499
3500* Where system root is the C: drive, where are fonts stored on a Windows 10 system?
3501	> C:\Windows\Fonts\
3502
3503* Which file system path is the default location for system files in Windows 10?
3504	> C:\Windows
3505
3506* Which of the following best describes the use of libraries in Windows?
3507	> Special folders that group files and folders, possible stored in both local or network locations, into a single logical folder
3508
3509* You have created a custom library using D:\Stats as the apth to the library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also be accessible using the D:\Reports folder.
3510
3511	Which of the following steps would best meet your requirements?
3512	> Include the D:\Reports folder in the library
3513
3514* Which of the following extensions identifies a program packaged for use by Windows Installer?
3515	> .msi
3516
3517* Which of the following file extensions indicate a Windows system file? (Select TWO)
3518	> .vxd
3519	> .dll
3520
3521* Which file attribute identifies the file as having been modified since the last backup?
3522	> Archive
3523
3524* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3525	> -R
3526
3527* Which commands can you use to create a new directory? (Select TWO)
3528	> md
3529	> mkdir
3530
3531* Which command would you use to copy all files and subdirectories, including empty subdirectories?
3532	> xcopy /e
3533
3534* Which command lets you delete subdirectories in addition to files in the current directory?
3535	> rd /s
3536
3537* Which command would you use to change the current directory to the immediate parent directory?
3538	> cd..
3539
3540* Which option, used with the copy command, makes sure that all copied files are written copied files are written correctly after they have been copied?
3541	> /v
3542
3543* You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
3544	> attrib +r -h
3545
3546* Which Windows command displays a list of files and subdirectories in a directory?
3547	> dir
3548
3549* Which command is used to copy entire folder structures between volumes or across a network while maintaining all NTFS file permissions and attributes?
3550	> robocopy
3551
3552* While troubleshooting a Windows computer, you open a command prompt to explore the folders (directories) on the hard drive. You notice that one of the folders required for your project is missing.
3553
3554	Which of the following Microsoft command line tools would allow you to quickly create the missing folder?
3555	> md
3556
3557* Ted, an employee in the Sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, can't save her chagnes to it.
3558
3559	Which of the following digital security methods is most likely preventing her from saving the file?
3560	> Directory permissions
3561
3562* Using the Windows OS, Joe transfers a file in his documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying all the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file.
3563
3564	Which of the following is most likely the reason that Ann can't update the file?
3565	> The Modify and Write permissions for Ann were set to Deny when the file was in Joe's document folder
3566
3567* If a folder exists on an NTFS partition, which permission does a user need to set security permissions on the folder?
3568	> Full Control
3569
3570* A help desk technician determines that a user's issue is caused by a corrupt file on their computer. Which of the following is the fastest way to transfer a good file to the computer?
3571	> Use the C$ administrative share to copy the file
3572
3573* What command lets you see a list of valid command parameters for the net use command?
3574	> net use /?
3575
3576* Ben, an employee in the legal department, has created several sensitive documents on his computer that must be made available to all members of the executive staff working in the same building. Due to the sensitive nature of this document, Ben not only want to restrict access to the files, but also make it impossible for anyone else in the company to even known where they are stored unless specifically told.
3577
3578	Which of the following would most likely fulfill Ben's needs?
3579	> Hidden share
3580
3581* Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your company, Jane has asked you to make this possible.
3582
3583	Which of the following would most likely fulfill Jane's needs?
3584	> Network share
3585
3586* A technician uses the ps command to find information about a process that is running a browser application on a Linux computer. The technician knows the name of the process, but the list is very long.
3587
3588	Which of the following commands would help the technician find and display only the information about the browser process?
3589	> grep
3590
3591* A technician attempts to run an executable file on a Linux computer and receives a permission denied message.
3592
3593	Which of the following command should the technician use?
3594	> chmod
3595
3596* You need to see what kind of CPU is being used on a Linux system. The /proc directory contains a text file called cpuinfo that will give you the information you're looking for.
3597
3598	Which of the following commands will dispaly the entire contents of the cpuinfo text file on the screen?
3599	> cat /proc/cpuinfo
3600[CHAPTER 10]
3601
3602[CHAPTER 11]
3603* Which of the following best describes the use of Libraries in Windows?
3604	> Special folders that group files and folders, possibly stored in both local or network locations into a single logical folder.
3605
3606* Which of the following are true of Libraries? (Select TWO)
3607	> A single folder can be added to multiple Libraries
3608	> Each library can contain multiple folders from different file system locations
3609
3610* You have created a custom library using D:\Stats as the path to the library. Y:ou want the files in the D:\Reports folder to be available in the library you created. The files should also still be accessible using the D:\Reports folder. What should you do?
3611	> Include the D:\Reports folder in the library
3612
3613* You need to install a 32-bit application on a 64-bit version of Windows 7. Where is the defauy directory where the application will be installed?
3614	> %systemdrive%\Program Files (x86)
3615
3616* You need to install a 32-bit application on a 32-bit version of Windows 10. In which default directory will the application be installed?
3617	> %systemdrive%\Program Files
3618
3619* You recently purchased a new computer running Windows 7 for your company's graphic designer. The graphic designer needs his design fonts removed from his old Windows 2000 computer and placed on his new computer. Assuming the default directories were used during installation for both systems, which action is correct?
3620	> Copy the fonts from C:\WinNT\Fonts to C:\Windows\Fonts
3621
3622* You need to see the temporary files on a machine running Windows 7. Which directory holds the user temporary files, and which environment variable stores the temporary directory path?
3623	> C:\Users\username\AppData\Local\Temp
3624	> %tmp%
3625
3626* Where system root is the C: drive, which is the path to the directories that hold user profiles in Windows 10?
3627	> C:\Users\username
3628
3629* Where are fonts stored on a Windows 7 system?
3630	> %systemroot%\Fonts\
3631
3632* Which file system path is the default location for system files in Windows 10?
3633	> C:\Windows
3634
3635* You need to install a 32-bit application on a 32-bit version of Windows 10. In which default directory will the application be installed?
3636	> %systemdrive%\Program Files
3637
3638* Where system root is the C: drive, what is the path to the directories that hold user profiles in Windows 10?
3639	> C:\Users\username
3640
3641* Where system root is the C: drive, where are fonts stored on a Windows 10 system?
3642	> C:\Windows\Fonts
3643
3644* Which file system path is the default location for system files in Windows 10?
3645	> C:\Windows
3646
3647* Which of the following best describes the user of Libraries in Windows?
3648	> Special folders that group files and folders, possibly stored in both local or network locations, into a single logical folder
3649
3650* Which of the following are true of libraries? (Select TWO)
3651	> Each library can contain multiple folders from different file system locations
3652	> A single folder can be added to multiple libraries
3653
3654* You have created a custom Library using D:\Stats as the path to the Library. You want the files in the D:\Reports folder to be available in the Library you created. The files should also still be accessible using the D:\Reports folder. Which of the following steps would BEST meet your requirements?
3655	> Include the D:\Reports folder in the library
3656
3657* Which of the following file extension types can be run from the command prompt? (Select THREE)
3658	> .exe
3659	> .bat
3660	> .com
3661
3662* Which of the following extensions identifies a program packaged for use by Windows Installer?
3663	* .msi
3664
3665* Which of the following file extensions indicates a Windows system file? (Select TWO)
3666	> .dll
3667	> .vxd
3668
3669* Which file attributes identifies the file as having been modified since the last backup?
3670	> Archive
3671
3672* You have a file which you would like other users to see, but not modify. Which file attribute should you use?
3673	> R
3674
3675* Which commands can you use to create a new directory? (Select TWO)
3676	> mkdir
3677	> md
3678
3679* Which command would you use to copy all files and subdirectories in a directory, including empty subdirectories?
3680	> xcopy /e
3681
3682* Which command lets you delete subdirectories in addition to files in the current directory?
3683	> rd /s
3684
3685* Which command would you use to change the current directory to the immediate parent directory? 
3686	> cd..
3687
3688* Which option, used with the copy command, makes sure that all copied files are written correctly after they have been copied?
3689	> /v
3690
3691* You need to copy several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwrite the existing files with the ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. Which copy command switch should you use?
3692	> /y
3693
3694* You are working at the command line and want to add the Read-only attribute to a file and remove the Hidden attribute. Which command would you use?
3695	> attrib +r h
3696
3697* Which Windows command display a list of files and subdirectories in a directory?
3698	> dir
3699
3700* Which command is used to copy entire folder structures between volumes or across a network while maintaining all NTFS file permissions and attributes?
3701	> robocopy
3702
3703* Which troubleshooting an Windows computer, you open a command prompt to explore the folders (directories) on the hard drive. You notice that one of the folders required for your project is missing. Which of the following Microsoft command line tools would allow you to QUICKLY create the missing folder?
3704	> md
3705
3706* Ted, an employee in the sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, but can't save her changes to it. Which of the following digital security methods is MOST likely preventing her from saving the file?
3707	> Directory permissions
3708
3709* Using the Windows OS, Joe transfers a file in his Documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file. Which of the following is MOST likely the reason that Ann can't update the file?
3710	> The Modify and Write permissions for Ann were set to Deny when the file was in Joe's Documents folder
3711
3712* If a folder exists on an NTFS partition, which permission does a user need to set security permisisons on the folder?
3713	> Full Control
3714
3715* Mary and Pablo share a customer support workstation. Mary works in the morning, and Pablo works in the evening. One day Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she is helping. She saves it to the C:\Customer folder on the computer. When Pablo comes in, he is unable to open the file. Which of the following will MOST likely allow Pablo to open the file?
3716	> Modify the permissions on the document
3717
3718* Susan has left the company and been replaced by Manuel. You create a user account for Manuel on Susan's computer. Manuel calls you and says that he can't open a specific file on the computer. Which of the following will MOST likely correct the problem?
3719	> Make Manuel the owner of the file
3720
3721* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential , C:\PublicReports . You configure NTFS permissions on the C:\Confidential folder and deny the Read permimssion to the Users group. For the C:\PublicReports folder, you allow Full Control permission to the Users group. You have not configured any permissions other than the defaults on any other folders or files. You take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports , Copy Costs.doc from C:\Confidential to C:\PublicReports . Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?
3722	> Allow Full Control to both
3723
3724* Your computer has a single NTFS partition used for the C: drive with the following folders: C:\Confidential , C:\PublicReports . In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc , Costs.doc . The C:\PublicReports folder allows Full Control permission to the Users group. There are no other permimssions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to C:\PublicReports . Copy Costs.doc from C:\Confidential to C:\PublicReports . Which of the following BEST describes the permission the members of the Users group will have for the two files in the C:\PublicReports folder?
3725	> Deny Read to Reports.doc
3726	> Allow Full Control to Costs.doc
3727
3728* You manage two folders in your computer as follows: C:\Confidential , D:\PublicReports . Both the C:\ and D:\ drives are formatted with the NTFS file system. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read permission to the Users group: Reports.doc , Costs.doc . The D:\ drive allows the Full Control permission to the Users group. There are no other permissions assigned except for the default permissions. You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports . Copy Costs.doc from C:\Confidential to D:\PublicReports . Which of the following BEST describes the permission members of the Users group will have for the two files in the D:\PublicReports folder?
3729	> Allow Full Control to both
3730
3731* You manage two folders in your computer as follows: C:\Confidential , D:\PublicReports . The C:\ drive is formatted with NTFS, and the D:\ drive is formatted with FAT32. In the C:\Confidential folder, you edit the properties for the following two files and assign the Deny Read perission to the Users group: Reports.doc , Costs.doc . You then take the following actions: Move Reports.doc from C:\Confidential to D:\PublicReports , Copy Costs.doc ffrom C:\Confidential to D:\PublicReports . Which of the following BEST describes what happens to the permission for both files as they are created in the D:\PublicReports folder?
3732	> Permissions are removed from both files
3733
3734* The D:\ drive in your computer has been formatted with NTFS. The Rachel user account has been assigned the followinng permissions: Allow Full Control to the D:\Reports folder , Deny Full Control to the D:\Sales folder , Deny Full Control to the D:\Reports\2010reports.doc file , Allow Full Control to the D:\Sales\2010sales.doc file. Which of the following BEST describes the effective permisisons Rachel will have for both files?
3735	> Deny Full Control to D:\Reports\2010reports.doc
3736	> Allow Full Control to D:\Sales\2010sales.doc
3737
3738* The D:\ drive in your computer has been formatted with NTFS. The Sales group on your computer has been given Allow Full Control to the D:\Sales folder. The Rachel user accoutn is a member of the Sales group. Which of the following will BEST prevent Rachel from accessing the D:\Sales\2010sales.doc file (1. without affecting her ability to access any other files in that folder and (2. without affecting the abilities of any other users?
3739	> Edit the properties for the file
3740	> Assign Rachel the Deny Full Control permission
3741
3742* A help desk technician determines that a user's issue is caused by a corrupt file on their computer. Which of the following is the FASTEST way to transfer a good file to the computer?
3743	> Use the C$ administrative share to copy the file
3744
3745* A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected. Which of the following commands will MOST likely confirm your suspicions?
3746	> net use
3747
3748* What command lets you see a list of valid command parameters for the net use command?
3749	> net use /?
3750
3751* You have a folder that you would like members of your development team to access. You want to restrict network and local access to only specific users. All other users must not be able to view or modify the files in the folder. Which of the following would be the BEST actions to take next? (Select TWO)
3752	> Place the files on an NTFS partition
3753	> Configure both share and NTFS permissions
3754
3755* You want to use the Universal Naming Convention (UNC) format to access a shared folder called Pictures on a computer named Home1. Which of the following is an example of the UNC format?
3756	> \\Home1\Pictures
3757
3758* Which of the following statements are true regarding administrative shares? (Select TWO)
3759	> By default, Windows automatically creates an administrative share for every volume
3760	> To connect to an administrative share, you must use the UNC path
3761
3762* Bob is a member of the Accounting group. The accounting group has been granted the Read and Write NTFS permissions to the WeeklyReports.xls file. Bob is also a member of the Everyone group, which has been given the Full Control permission to the WeeklyReport.xls file. Which of the following statements MOST likely correctly describes Bob's ability to access the WeeklyReport.xls file?
3763	> Bob can open, read, and write changes to the file
3764
3765* You have a folder on your Windows computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report that they can open the files, but they cannot modify any of the files. Which of the following would be the BEST action to take next?
3766	> Modify the NTFS permissions on the folder
3767
3768* Which tool in Windows 10 would you use to browse all networks and shared folders to which a user has access? (Select THREE)
3769	> This PC
3770	> File Explorer
3771	> Network
3772
3773* Ben, an employee in the legal department, has created several sensitive documents on his computer that must be made available to all members of the executive staff working in the same building. Due to the sensitive nature of these documents, Ben not only wants to restrict access to the files, but also make it impossible for anyone else in the company to even know where they are stored unless specifically told. Which of the following would MOST likely fulfill Ben's needs?
3774	> Hidden share
3775
3776* Jane, an employee in the human resources department, has created several important PDF documents on her computer that all office managers in her building must read. She would like to make locating these files simple and maintain them as little as possible. It is important that no other users are permitted to view these documents. As the IT technician for your computer, Jane has asked you to make this possible. Which of the following would MOST likely fulfill Jane's needs?
3777	> Network Share
3778[CHAPTER 11]
3779
3780[CHAPTER 12]
3781* On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?
3782	> Details
3783
3784* You manage a Windows system. You want to view information about your computer, including the CPU utilization and info about disk I/O operations.
3785
3786	Which tool could you use to do this? (Select TWO)
3787	> Task Manager
3788	> Performance Monitor
3789
3790* You manage a Windows system. You want to view information about all of the programs running your system and sort each program by the amount of memory and CPU that the program uses. Which tool should you use?
3791	> Task Manager
3792
3793* Which tool can you use to display hardware utilization statistics that tell you abotu the operation of your computer?
3794	> Resource Monitor
3795
3796* You are an IT technician for your company. Jodie, a receptionist, thinks her Windows 10 machine is running slowly totday and calls you to see if you can speed it up.
3797
3798	Which of the following tabs would be the most helpful for getting an overall view of how Jodie's computer is running? (Select TWO)
3799	> Processes
3800	> Performance
3801
3802* Bryce's computer is acting unusually sluggish today. He calls you, an IT technician, to see if you can find out what is going on to improve his computer's performance. You run task manager on Bryce's computer and find that a suspicious application has nearly 90% CPU utilization.
3803
3804	Which of the following can be used from task manager to stop the application from running?
3805	> Right-click > End task
3806
3807* You are working on your computer when a person from the shipping department delilvers a new external solid state drive (SSD) you ordered. When you plug the drive into your USB port, Windows cannot find a suitable device driver for the drive.
3808
3809	To BEST resolve this issue, from which of the following Windows consoles would you access Device Manager?
3810	> Control Panel
3811
3812* Which of the following paths opens the Computer Management tool in Windows 10? (Select TWO)
3813	> Right-click the Windows icon and select Computer Management
3814	> In the Control Panel, open System and Security > Administrative Tools and then double-click the Computer Management icon
3815
3816* What is the purpose of the Microsoft management console (MMC)? (Select TWO)
3817	> Provide a shell for running snap-ins
3818	> Provide a common user interface for performing system administrative tasks
3819
3820* You work in the IT department. To perform your daily tasks you often use many of the Windows consoles, such as the device manager, hyper v manager, and the performance monitor. Although each of these can be accessed from various locations in Windows, you want one location from which these common tools can be accessed.
3821
3822	Which of the following system utilities would best provide this capability?
3823	> MMC
3824
3825* Which tool can you use to view, but not modify hardware and configuration information for your computer?
3826	> Msinfo32
3827
3828* Which utility allows you to choose selective startup in Windows?
3829	> Msconfig (System Configuration)
3830
3831* Which tool lets you view and directly edit the registry?
3832	> Regedit
3833
3834* What is the purpose of the dxdiag tool?
3835	> View information related to DirectX operation
3836
3837* What is the purpose of the services snap-in?
3838	> View and manage software programs running in the background
3839
3840* While using a new Windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed.
3841
3842	Click the tab you would use in the Mouse Properties window to do this. (Click choice)
3843	> Pointer Options
3844
3845* While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much sllower than you would prefer. You want to increase the double-click speed setting.
3846
3847	Click the tab you would use in the Mouse Properties to do this. (Click choice)
3848	> Buttons
3849
3850* Which category can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
3851	> Clock and Region
3852
3853* You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese.
3854
3855	Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?
3856	> Time and Language
3857
3858* You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D:\ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need.
3859
3860	What should you do?
3861	> Configure indexing to include the D:\ drive
3862
3863* You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available.
3864
3865	Click on the tab in Task Manager that you would use to do this. (Click choice)
3866	> Performance
3867
3868* You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically floaded when the system boots. To increase performance, you want to identify any such helper applications and disable them.
3869
3870	Click on the tab in Task Manager that you would use to do this. (Click answer)
3871	> Startup
3872
3873* Drag each definition on the left to its corresponding performance counter on the right
3874	> Disk queue length
3875		> The number of read and write requests that are waiting to be processed
3876	> Processor utilization
3877		> The amount of time the processor spends performing non idle tasks
3878	> Commit charge
3879		> The amount of memory that has been assigned to running processes
3880	> Disk time
3881		> The amount of time that the disk subsystem is busy reading from and writing to disk
3882	> Page file usage
3883		> Blank
3884	> Memory pages per second
3885		> The number of hard faults that occur each second
3886
3887* Which tool can you use to gather display statistics that help you monitor the operation of a Windows system?
3888	> Performance Monitor
3889
3890* Your computer has a quad-core processor that supports multi-threading installed. Given that the system is running Windows, how can you verify whether the multi-threading has been enabled?
3891	> Task Manager can display CPU utilization graphs for eight processors
3892
3893* Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files.
3894
3895	What could you do to troubleshoot the problem? (Select TWO)
3896	> Use Task Manager to monitor memory utilization
3897	> Use resource monitor to monitor memory utilization
3898
3899* Your job functions have recently changed. As a result, you find that you are needing to work with more running programs on your Windows 10 computer at a time. Although you haven't seen these in the past, you are not starting to receive error messages warning you or low virtual memory. However, no additional RAM can be added to your computer.
3900
3901	Which of the following Control Panel utilities would best allow you to eliminate or reduce the number of error messages?
3902	> System
3903
3904* Jodie's computer is acting unusually sluggish today. She calls you, an IT technician, to see if you can find out what is going on and to improve her computer's performance.
3905
3906	Which of the following actions can you take from Task Manager to stop the application from running?
3907	> Right-click > End task
3908
3909* You are an IT technician for your company. Rachel, who works at the receptionist desk, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up.
3910
3911	Which of the following tabs would be the most helpful for getting an overall view of how her computer is running? (Select TWO)
3912	> Processes
3913	> Performance
3914
3915* Match each active directory on the left with the appropriate description on the right. Each component may be used once, more than once, or not at all.
3916	> Logical organization of resources
3917		> Organizational unit
3918	> Collection of network resources
3919		> Domain
3920	> Collection of related domain trees
3921		> Forest
3922	> Network resource in the directory
3923		> Object
3924	> Group of related domains
3925		> Tree
3926
3927* Match the active directory
3928	> Domain controller
3929		> A server that holds a copy of the active directory database that can be written
3930	> Site
3931		> Represents a group of networks that are connected with high speed links
3932	> Subnet
3933		> Represents a physical network segment
3934	> Forest root domain
3935		> The first domain created in an active directory forest
3936	> Tree root domain
3937		> The highest level domain in a tree
3938
3939* What is the name of the service included with the Windows Server operating system that manages a centralized database containing user account and security info?
3940	> Active directory
3941
3942* A new computer has been added to the sales department and needs to be joined to the Corpnet domain
3943
3944	Which of the following system properties setting  must be used to make the change?
3945	> System Properties > Computer Name
3946
3947* You are the owner of a small startup company consisting of only five employees. Each employee has their own computer. Due to the type of services your company offers, you don't foresee the employee count increasing much in the next year or two. As a startup company, you want to keep costs low and facilitate easier file sharing, internet access, printers, and other local network resources.
3948	> A workgroup
3949
3950* The hide programs option setting is configured for a specific user as follows
3951
3952	After logging in the user is able to see the programs option. Why does this happen?
3953	> The GPO linked to the users organizational unit is applied last, so this setting takes predence
3954
3955* You manage a large number of workstations that belong to a Windows domain. You want to prevent anyone that might try to gain access to a computer from guessing login info by trying multiple passwords
3956
3957	Which default GPO contains a policy you can enable to guard all computers in the domain against this security breach?
3958	> Default domain policy
3959
3960* A user has complained about not being able to remove a program that is no longer needed in a computer. The program option is not available in Control Panel
3961	> GPOs linked to organizational units that contain this users object
3962
3963* You are managing a workstation that is not part of a Windows domain. Users on this computer should not be permitted to download applications from the Windows Store.
3964
3965	Which administation tool can you use to enable a policy that turns off the store application for all users on this computer?
3966	> Local group policy editor
3967
3968* You manage a group of 20 Windows workstations that are currently configured as a workgroup. You have been thinking about switching to an active directory configuration.
3969
3970	Which advantages would you gain by switching to an active directory? (Select TWO)
3971	> Centralized authentication
3972	> Centralized configuration control
3973
3974* Drag the group policy setting on the left to the appropriate description of how the setting is enforced on the right
3975	> Causes the policy to be enforced
3976		> Enabled
3977	> Does not change the current setting for the policy
3978		> Not configured
3979	> Prevents the policy from being enforced
3980		> Disabled
3981
3982* You are an IT administator troubleshooting a Windows based computer. After a while, you determine that you need to refresh the group policy on that computer
3983
3984	Which of the following is the best command line tool to run to accomplish this task?
3985	> Gpupdate
3986
3987* Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
3988	> Task Scheduler
3989
3990* You have an application that you would like to run on your Windows workstation every Monday at 3 PM. Which tool would you use to configure the application to run automatically?
3991	> Task Scheduler
3992
3993* Don is an accountant in the Finance Department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue.
3994
3995	Which of the following is the most likely reason Don could not install the application?
3996	> Insufficient permissions
3997
3998* You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10.
3999
4000	What are your options for running the application? (Select TWO)
4001	> Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs
4002	> Run the application in compatibility mode
4003
4004* Which tool can you use to view (but not modify) hardware and configuration information for your computer?
4005	> Msinfo32
4006
4007* You manage a Windows system. You want to view information about your computer including the CPU utilization information about disk I/O operations.
4008	
4009	Which tools could you use to do this?
4010	> Performane Monitor
4011	> Task Manager
4012
4013* What is the purpose of the dxdiag tool?
4014	> View information related to DirectX operation
4015
4016* Which of the following is true of the Guest user account on a Windows system?
4017	> It is disabled by default
4018
4019* Which tool lets you automatically start an application or run a script based on triggers?
4020	> Task Scheduler
4021
4022* You have an application that renders videos used in your online business. You want to make sure that the application continues to receive adequate attention fro the system CPU, even if you open other applications.
4023
4024	How can you adjust the amount of attention given to that application?
4025	> Use Task Manger to modify the process priority
4026
4027* You have an application that you would like to run every Monday at 3PM on your Windows workstation.
4028
4029	Which tool would you use to configure the appilcation to run automatically?
4030	> Task Scheduler
4031
4032* Which System Utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
4033	> Device Manager
4034
4035* Your Windows 7 client systems are joinedd to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.
4036
4037	Which commands can you use to do this?
4038	> w32tm /query /source
4039	> w32tm /query /status
4040
4041* You need to configure when Windows checks for and downloads updates from Microsoft's update servers on a Windows 7 system.
4042
4043	Which option in Control Panel should you use to do this?
4044	> System and Security
4045[CHAPTER 12]