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17:24:10 p.m.Hello fellow Minter, my name is Michael M.. How can I help you today? 
2Customer
37:24:24 p.m.Hi, I'm being asked to confirm my account and it is asking me if it is okay to send an email to *******@minibizemail.com. That is not my email address...I have a gmail address. 
47:26:49 p.m.The email address it should be asking me for is the one I entered...*****@gmail.com 
5Michael M.
67:27:03 p.m.Sorry to hear that. Since you have me here, let me do my best to help you 
77:27:13 p.m.May I have your full name and email address so that I can document our chat for today? 
87:30:08 p.m.In that case, we need to update your email address.  
97:30:40 p.m.But before we proceed. we need you to verify the information that I will ask to prove that you have the ownership of the account . 
10Customer
117:31:10 p.m.Yes...it's Chris Buckley 
127:31:18 p.m.Email is *******@gmail.com 
13Michael M.
147:32:52 p.m.1. First, can you provide the date when you registered for Mint? Please provide the month, and year. You can check the first email sent by Mint to you (welcome email) to confirm the date.
15 
16Customer
177:34:59 p.m.I have no idea...I don't keep confirmation emails.
187:36:20 p.m.This doesn't seem to be an account issue though...I entered my email address and it's asking me to do multi-factor authentication. 
197:36:44 p.m.This would seem to be a software issue where Mint is suggesting that it emails an email address that I didn't enter. 
20Michael M.
217:36:52 p.m.2. Next, please provide the zip code you used when you registered the Mint account. If you recently moved, please provide the old zip code. 
22Customer
237:37:10 p.m.If I'm trying to log in with *****@gmail.com, why would it send a code to a different address? 
247:37:24 p.m.Ok, I didn't do 1), but I'll do 2) 
257:37:28 p.m.The zip is ***** 
26Michael M.
277:37:50 p.m.3. Can you provide 3 financial institutions (name of banks only) you've added in Mint? If you've added less than 3, please provide the bank names 
28Customer
297:38:02 p.m.***, ***, ***
307:40:31 p.m.I'm not quite sure where this is going...why is Mint trying to email an address other than what is entered in the login box? 
317:41:05 p.m.I enter ******@gmail.com...it should email that address...that's not a complicated requirement. 
32Michael M.
337:41:57 p.m.We just need to update your email address . 
347:42:22 p.m.That's why I need you to verify the information for us to prove that you have the ownership of the account  
35Customer
367:42:42 p.m.But how is an email address that isn't my email address mapped to my email address? 
37Michael M.
387:42:56 p.m.4. Next, please provide the mobile # you added in Mint. If sms alerts are available..+