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1Chat started on 29 Dec 2017, 08:42 PM (GMT+0)
2(08:42:08)	*** Visitor 1514580128 joined the chat ***
3(08:42:08)	Visitor 1514580128: hi
4(08:42:10)	*** GM Sazerou joined the chat ***
5(08:42:25)	GM Sazerou: Hi! This is GM Sazerou. Thank you for contacting Nexon America Customer Support. Before we continue with your inquiry, have you already sent us a ticket that we can reference?
6(08:42:25)	Visitor 1514580128: hi im hacking on *********@gmail.com
7
8(08:42:28)	Visitor 1514580128: but i need some help
9(08:42:30)	Visitor 1514580128: my hacks dont work
10(08:42:33)	Visitor 1514580128: No
11(08:43:10)	Visitor 1514580128: i go off ranks
12(08:43:14)	Visitor 1514580128: i need help i cant use fma
13(08:44:00)	GM Sazerou: May I ask for you to clarify your concern?
14(08:44:15)	Visitor 1514580128: my hacks dont work from terminal
15(08:44:50)	GM Sazerou: To clarify, you are using hacks on the game and it's not working?
16(08:44:55)	Visitor 1514580128: yes
17(08:46:06)	Visitor 1514580128: hello
18(08:46:09)	Visitor 1514580128: i pay 21$ for hack
19(08:46:10)	Visitor 1514580128: no work
20(08:46:13)	Visitor 1514580128: pls help
21(08:47:31)	Visitor 1514580128: i use wrong hacks i go off rank
22(08:47:36)	Visitor 1514580128: now i need help please
23(08:47:38)	Visitor 1514580128: wanna know how to use
24(08:49:36)	Visitor 1514580128: can i have money back pls
25(08:49:38)	Visitor 1514580128: nothing work
26(08:50:33)	Visitor 1514580128: hello?
27(08:50:46)	GM Sazerou: Kindly give me a moment to look into your concern.
28(08:50:52)	Visitor 1514580128: ok
29(08:55:27)	Visitor 1514580128: hello?
30(08:56:02)	GM Sazerou: Sorry if this is taking long. Kindly grant me more time to investigate your concern.
31(08:56:43)	Visitor 1514580128: yes my hacks no work
32(08:56:49)	Visitor 1514580128: pls i want work hacks i pay 21$!!!!
33(08:58:09)	Visitor 1514580128: are u sex male female?
34(08:58:45)	Visitor 1514580128: https://www.gamekiller.net/
35
36(08:58:52)	Visitor 1514580128: is wat i use
37(08:58:53)	Visitor 1514580128: no work
38(08:58:54)	Visitor 1514580128: :(
39(09:01:33)	GM Sazerou: Thank you for waiting. Please be informed that usage of hacks is illegal in our games and will in fact result in banning of your account. Kindly refrain from using the programs to avoid getting sanctioned.
40(09:01:51)	Visitor 1514580128: but u livechat for terminal no?
41(09:02:55)	GM Sazerou: Please be informed that you have contacted Nexon America Customer Support. The website link you have provided is in no way associated with Nexon and it's games.
42(09:03:31)	Visitor 1514580128: ow
43(09:03:35)	Visitor 1514580128: sorry i not use hacks
44(09:03:36)	Visitor 1514580128: :D
45(09:03:51)	Visitor 1514580128: but i need help becuz no work i pay $
46(09:04:43)	GM Sazerou: Unfortunately, I cannot assist you with that as you should have not purchased the hack in the first place.
47(09:04:58)	Visitor 1514580128: but i wanna level faster
48(09:05:13)	Visitor 1514580128: can u maybe level me if i give u $?>
49(09:06:18)	Visitor 1514580128: i need lvl 220
50(09:07:01)	GM Sazerou: Please be informed that we do not accept bribes. If you want to level up faster, you may participate in our Burning Event that is currently on-going. You may also purchase Experience booster coupons in the cash shop.
51(09:07:41)	Visitor 1514580128: ok can i have sample
52(09:07:44)	Visitor 1514580128: of 2x boost
53(09:08:22)	GM Sazerou: To clarify, are you asking for a free 2x Exp boost coupon?
54(09:08:30)	Visitor 1514580128: yes to test
55(09:08:54)	GM Sazerou: Unfortunately, we do not provide samples. You can only purchase it if you wish to use one.
56(09:09:37)	Visitor 1514580128: ok
57(09:09:41)	Visitor 1514580128: can i change email of account?
58(09:09:52)	Visitor 1514580128: i not login email lose paswortd
59(09:11:37)	GM Sazerou: Yes, we may assist you with that. Kindly provide the following: The account's current registered email address The account ID The full name registered to the account (first and last) The birthday registered to the account The account security questions and answers Three (3) character names Proof of recent purchase history (if available) Government / State issued photo ID If over 18 Driver's License Passport Government Employee ID If under 18 Certificate of Birth / Adoption Photocopy of Parent ID
60(09:12:20)	Visitor 1514580128: yes i chat but my mom no send id
61(09:12:29)	Visitor 1514580128: she not wand me to send
62(09:12:44)	Visitor 1514580128: she no trust in online id
63(09:13:40)	GM Sazerou: Please be informed that we will need an ID to verify the account. If you are under the age of 18 and have no valid ID, you may send a photo of your Birth Certificate instead.
64(09:14:12)	Visitor 1514580128: we no have birth certificate here
65(09:14:31)	GM Sazerou: Kindly try to provide the other requested information if you are able.
66(09:14:38)	Visitor 1514580128: where i can get my certificate
67(09:15:22)	GM Sazerou: Please be informed that I cannot assist you with getting your personal documents. Kindly try to provide the other requested information instead.
68(09:15:35)	Visitor 1514580128: ok i ask my mom
69(09:15:39)	Visitor 1514580128: i no ban now?
70(09:15:57)	Visitor 1514580128: can still play game with terminal/
71(09:16:00)	Visitor 1514580128: ???
72(09:16:47)	GM Sazerou: Please be informed that you will still in fact be banned if you use Terminal in the game.
73(09:16:58)	Visitor 1514580128: but my friend no ban
74(09:17:02)	Visitor 1514580128: he hack to lvl 250
75(09:17:17)	Visitor 1514580128: if i go online he come ks my map cuz he say i noob
76(09:17:57)	GM Sazerou: May I ask if you are able to provide the character name of this player you are referring to?
77(09:18:49)	Visitor 1514580128: latias
78(09:18:55)	Visitor 1514580128: luna character
79(09:19:37)	Visitor 1514580128: he always say i use hacks in discord server
80(09:19:45)	Visitor 1514580128: but he always report me and other friends
81(09:19:54)	Visitor 1514580128: and ks our map if we wanna hack to lvl 250
82(09:22:05)	GM Sazerou: I see. Thank you for reporting this player. We will be sure to investigate the character for illegal actions. Again, please be informed that using hacks is strictly against our Terms of Use and will warrant banning of your account.
83(09:22:27)	Visitor 1514580128: ok
84(09:22:32)	Visitor 1514580128: i can try noob account?
85(09:23:20)	GM Sazerou: May I ask for your to clarify your question?
86(09:23:39)	Visitor 1514580128: i can try new account
87(09:23:43)	Visitor 1514580128: for terminal test?
88(09:23:53)	Visitor 1514580128: or if ban i get all accounts ban?
89(09:25:32)	GM Sazerou: Please be informed that we do not advise using hacks at any time. Kindly refrain from using any hacks in the game.
90(09:25:42)	Visitor 1514580128: ok
91(09:25:50)	Visitor 1514580128: i go use on new account but no tell u
92(09:25:51)	Visitor 1514580128: :P
93(09:25:58)	Visitor 1514580128: thank you very mach
94(09:26:30)	GM Sazerou: If you do use it, your account will in fact be banned so I would strongly advise against it.
95(09:26:42)	Visitor 1514580128: but why my friend no ban
96(09:26:44)	Visitor 1514580128: !!!!!
97(09:26:47)	Visitor 1514580128: he hack lvl 250
98(09:27:27)	Visitor 1514580128: no problem i go fiugure out
99(09:27:32)	Visitor 1514580128: ty sazerou
100(09:27:34)	Visitor 1514580128: +rep
101(09:27:50) 	*** Visitor 1514580128 has rated the chat Good ***
102(09:27:57)	GM Sazerou: You're welcome! Is there anything else I may be able to help you with?
103(09:28:16)	Visitor 1514580128: no thank u
104(09:28:17)	Visitor 1514580128: bye
105(09:28:27)	GM Sazerou: Understood. Thanks again for contacting Nexon America Customer Support. Should you need to contact us again, you can initiate a chat or submit a ticket. Please feel free to click the end chat button on the options tab at the bottom left corner of this window to end this chat. Have a wonderful day!
106(09:28:49)	*** Visitor 1514580128 left the chat ***