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1Samuel (9/9/2018, 6:24:42 PM): Hello, My name is Samuel how may I assist you today? 
2Me (9/9/2018, 6:25:13 PM): I purchased spiderman today but i realize it will take 8 hours to finish downloading 
3Me (9/9/2018, 6:25:20 PM): id rather just go buy the physical copy 
4Me (9/9/2018, 6:25:24 PM): can i get a refund? 
5Samuel (9/9/2018, 6:26:14 PM): I totally understand ******. I know how important this is for you. It will be my pleasure to check this refund request case for you today. 
6Samuel (9/9/2018, 6:26:53 PM): Note we will be working with the information you submitted in the Pre-Chat form; May I please have your first and last name and phone number to update your information? 
7Me (9/9/2018, 6:27:03 PM): *********
8Me (9/9/2018, 6:27:06 PM): ********
9Me (9/9/2018, 6:27:22 PM): *********@gmail.com 
10Me (9/9/2018, 6:27:27 PM): **** ending in ***** 
11Samuel (9/9/2018, 6:28:11 PM): Thank you very much! Please allow us a moment while we check this for you! 
12Samuel (9/9/2018, 6:30:46 PM): Thank you for waiting. 
13Samuel (9/9/2018, 6:31:45 PM): I definitely want to help you, that’s why I will go ahead and request the refund as one-time gesture of goodwill for a valuable consumer like you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store. 
14Me (9/9/2018, 6:31:57 PM): no 
15Me (9/9/2018, 6:32:07 PM): i want the money back on my card so i can buy a physical copy 
16Samuel (9/9/2018, 6:32:47 PM): Unfortunately as of now we do not have a refund policy and the only exception that was allowed was for funds to go back to the PSN virtual wallet. 
17Me (9/9/2018, 6:33:16 PM): that makes it worse 
18Me (9/9/2018, 6:33:35 PM): if the purchase i have already made gets cancelled then ill have to start the download all over again 
19Samuel (9/9/2018, 6:35:15 PM): Oh I see, on that case we do understand your position but so far those would be the options that we have, to leave content as is or a refund to the PSN wallet. 
20Me (9/9/2018, 6:35:40 PM): Leave it as it is then I suppose 
21Samuel (9/9/2018, 6:36:49 PM): No worries! Content would be left as is as of now! The game is really good and we know you will enjoy it! It is my pleasure to be of assistance, I would like to ask if there would be any other question besides this that I could gladly assist you with? 
22Me (9/9/2018, 6:37:12 PM): I know the game is good but I am unable to play it because the no refund policy 
23Me (9/9/2018, 6:37:13 PM): lol 
24Me (9/9/2018, 6:37:25 PM): I could go to the store faster than it takes to download it 
25Me (9/9/2018, 6:38:03 PM): I don't have a lot of time to play. my free time will be gone by the time i get done downloading 
26Samuel (9/9/2018, 6:38:41 PM): Believe me that I definitively understand your position, ******. I would be just the same as you are right now. My intention is to help you as much as we can. 
27Samuel (9/9/2018, 6:38:43 PM): We always strive to provide a good costumer service. If it were possible for us to fulfill your request, we would have gladly performed it right away. 
28Me (9/9/2018, 6:39:08 PM): you must have a process for refunding erroneous charges directly to credit cards instead of the the psn wallet 
29Me (9/9/2018, 6:40:07 PM): I dont even know if i will have internet for long enough to download the product 
30Samuel (9/9/2018, 6:40:08 PM): I truly understand your concern, but Due to the restrictions outlined in the PlayStation Terms of Service, all sales are final upon completion. I really wish I could help you with your request, however a refund is not eligible in this case. You may find more information about our terms and conditions by checking this website, section: “WALLET”: 
31https://www.playstation.com/en-us/network/legal/terms-of-service/ 
32Samuel (9/9/2018, 6:40:09 PM): At the moment there are no other options I could offer, besides this request is there anything else I can help you with? 
33Me (9/9/2018, 6:41:13 PM): I don't think so. but just so you are aware. I don't have the product, AND I don't have the money 
34Me (9/9/2018, 6:41:20 PM): this is a weird way to leave customer support 
35Samuel (9/9/2018, 6:43:53 PM): Our sincere apologies for not being able to provide your request today, once the content downloads you will be able to play it, It's been nice talking to you, Take care, have a great rest of your day and thank you for contacting PlayStation chat support! 
36Me (9/9/2018, 6:44:12 PM): wow 
37Me (9/9/2018, 6:44:14 PM): k