5Lmc5UWs

1// ==UserScript==
2// @name         EnigmaBot
3// @namespace    http://tampermonkey.net/
4// @version      0.1
5// @description  Notifies chime channel if the live contacts are pending on the dashboard
6// @author       harniva@
7// @match        https://awssupport.amazon.com/profile/dms
8// @grant        GM_xmlhttpRequest
9// @require     https://internal-cdn.amazon.com/btk.amazon.com/ajax/libs/jquery/1.9.1/jquery.min.js
10// @notes       Use under your own risk.
11// @notes       "Run at your own risk :D"
12// @run-at      document-idle
13// ==/UserScript==
14
15var chimeWebHookURL = "<yourChimeWebHookURL>";
16
17$(document).ready(function(){ setTimeout(function () {
18    var succesfullCall = true;
19    if(succesfullCall){
20        var count = 0
21        setInterval(function () {
22            //getting the current local hour to activate the bot (12pm to 4pm PST)
23            var now = new Date().getHours();
24            var hour = Number(now)
25            if(hour == 12 || hour == 13 || hour == 14 || hour == 15){
26                console.log("It is the hour");
27                //the only way to know if live contact is in \
28                //current queue is by checking integer in document title
29                if((document.title).includes("(")){
30                    //====================
31                    //Prepare map of LCs with all the required info
32                    //====================
33                    var lcList = {};
34                    var lcs = document.getElementById('accordion').getElementsByClassName('glyphicon');
35                    var shouldPublish = 0
36                    for(var i = 0; i< lcs.length; i++){
37                        var lcName = document.getElementById('accordion').getElementsByClassName('glyphicon')[i].nextSibling.innerHTML;
38                        var lcTime = document.getElementById('accordion').getElementsByClassName('glyphicon')[i].parentNode.getElementsByClassName("pull-right")[0].innerText;
39                        var timeElapsed = Number(lcTime.substring(lcTime.indexOf(":") + 1, lcTime.lastIndexOf(":")))
40                        //type of lc::: chat: glyphicon glyphicon-comment, call: glyphicon glyphicon-earphone
41                        var lc = lcs[i];
42                        var lcType = 'Call';
43                        if(/.*comment$/.test(lc.className)){
44                            lcType = 'Chat';
45                        }
46                        if(lcName.includes('Chat') || lcName.includes('Call')){
47                            var fullyQualifiedLcName = "AWS" + lcName + "-live-queue-table";
48                        }
49                        else{
50                            fullyQualifiedLcName = "AWS" + lcName + lcType + "-live-queue-table";
51                        }
52                        console.log(fullyQualifiedLcName)
53                        var paragonURL = document.getElementById(fullyQualifiedLcName).getElementsByTagName('td')[3].children[0].getAttribute("href");
54                        console.log(paragonURL);
55                        //get case title
56                        var caseTitle = document.getElementById(fullyQualifiedLcName).getElementsByTagName('td')[3].innerText;
57                        //building the object
58                        var metadata = {};
59                        metadata['timeElapsed'] = timeElapsed;
60                        metadata['lcType'] = lcType;
61                        metadata['paragonURL'] = paragonURL;
62                        metadata['caseTitle'] = caseTitle;
63                        //if conditions meet, write it to the list of LCs
64                        if(timeElapsed > 1){
65                            if(timeElapsed == 10 || timeElapsed == 18 || timeElapsed == 28){
66                                lcList[lcName] = metadata;    //{"lcName": {lcType, timeElapsed, paragonURL, caseTitle}}
67                                shouldPublish = 1
68                            }
69                            else{
70                                lcList[lcName] = metadata;    //{"lcName": {lcType, timeElapsed, paragonURL, caseTitle}}
71                            }
72                        }
73                    }
74                    if((Object.keys(lcList).length > 0) && (shouldPublish == 1)){
75                        //====================
76                        //Preparing the message
77                        //====================
78                        var finalMessage = "@present \n"
79                        for (var key in lcList) {
80                            if (lcList.hasOwnProperty(key)) {
81                                console.log(key, lcList[key]);
82                                //setting contact type emoji
83                                if(lcType == "Chat"){
84                                    var contactSymbol = ":speech_balloon:"
85                                }
86                                else{
87                                    contactSymbol = ":telephone_receiver:"
88                                }
89                                //setting LC emoji
90                                if(timeElapsed == 10){
91                                    var timeSymbol = "more than 10"
92                                }
93                                else if(timeElapsed == 18){
94                                    timeSymbol = ":fire: :fire: :fire:"
95                                }
96                                else if(timeElapsed == 28){
97                                    timeSymbol = ":fearful: :fearful: :fearful:"
98                                }
99                                else{
100                                    timeSymbol = ""
101                                }
102                            }
103                            finalMessage = finalMessage + timeSymbol + "\n" + contactSymbol + " " + key + " is waiting for " + lcList[key].timeElapsed.toString() + " minutes. \n" + "Title: " + lcList[key].caseTitle + "\n" + "Case: " + lcList[key].paragonURL + "\n\n";
104                        }
105                        //====================
106                        //Making HTTP POST request to the API GW endpoint
107                        //====================
108                        var http = new XMLHttpRequest();
109                        var url = chimeWebHookURL;
110                        http.open('POST', url, true);
111                        http.setRequestHeader('Content-type', 'application/x-www-form-urlencoded');
112
113                        http.send(JSON.stringify({"Content":finalMessage}));
114                    }
115                }  //check if document title has LCs
116                //====================
117                //Check for high severity cases
118                //====================
119                var table = document.getElementById("cases-table");
120                var caseFinalMessage = ":rotating_light: :rotating_light: :rotating_light: \n" + "High severity case(s) still not assigned to an enginner \n"
121                var caseShouldPublish = 0
122                for (var z = 0, row; row = table.rows[z]; z++) {
123                    //iterate through rows
124                    //rows would be accessed using the "row" variable assigned in the for loop
125                    if(z>0){
126                        var severity = document.getElementById("cases-table").rows[z].getElementsByClassName('nowrap')[2].innerText;
127                        if(severity == 5 || severity == 1){
128                            var serviceName = document.getElementById("cases-table").rows[z].getElementsByClassName('nowrap')[8].innerText;
129                            var subject = document.getElementById("cases-table").rows[z].getElementsByClassName('nowrap')[6].innerText;
130                            var caseURL = document.getElementById("cases-table").rows[z].getElementsByClassName('nowrap')[6].children[0].getAttribute("href");
131                            var caseStatus = document.getElementById("cases-table").rows[z].getElementsByClassName('nowrap')[7].innerText;
132                            if(caseStatus == "WIP" || caseStatus == "UNA" || caseStatus == "MAC"){
133                                caseFinalMessage = caseFinalMessage  + "\n" + "Severity: " + severity + "\n" + "Service: " + serviceName + "\n" + "Title: " + subject + "\n" + "Case: " + caseURL + "\n\n";
134                                caseShouldPublish = 1;
135                            }
136                        }
137                    }
138                }  //for loop
139                if(caseShouldPublish == 1 && count > 1 && (count % 15 === 0)){
140                    var http2 = new XMLHttpRequest();
141                    var url2 = chimeWebHookURL;
142                    http2.open('POST', url2, true);
143                    http2.setRequestHeader('Content-type', 'application/x-www-form-urlencoded');
144                    //http.setRequestHeader('Access-Control-Allow-Origin', '*');
145                    http2.send(JSON.stringify({"Content": caseFinalMessage}));
146                }
147                else{
148                    console.log("No High Sev cases to report")
149                }
150                //====================
151                //Check for Engineer Availability
152                //====================
153                var enginnerTable = document.getElementById('single-agent-availability-table');
154                var availabilitymessage = "Following enginners are in after/missed contact for more than 45 mins: \n";
155                for (var y = 1, row2; row2 = enginnerTable.rows[y]; y++){
156                    var enginnerStatus = document.getElementById('single-agent-availability-table').rows[y].getElementsByClassName('nowrap')[0].innerText;
157                    var engineerName = document.getElementById('single-agent-availability-table').rows[y].getElementsByTagName('td')[1].getElementsByTagName('span')[0].textContent;
158                    var engineerSite = document.getElementById('single-agent-availability-table').rows[y].getElementsByTagName('td')[2].innerText;
159                    //Engineer's timings
160                    var rawtime = document.getElementById('single-agent-availability-table').rows[y].getElementsByTagName('td')[3].getElementsByTagName('span')[0].textContent;
161                    var timeArray = rawtime.split(":")
162                    if(timeArray[0] == 0 && timeArray[1] >45){
163                        var timeAlert = 1
164                        }
165                    else if(timeArray[0] > 0){
166                        timeAlert = 1
167                    }
168                    else{
169                        timeAlert = 0
170                    }
171                    if((enginnerStatus == "After " || enginnerStatus == "Missed ") && (timeAlert == 1) && (engineerSite == "SEA")){
172                        //console.log(engineerName + ":" + engineerStatus + ":" + engineerSite + ":" + timeArray);
173                        availabilitymessage = availabilitymessage + engineerName + "@" + "\n"
174                    }
175                }
176                if(count > 1 && count % 60 === 0){
177                    var http3 = new XMLHttpRequest();
178                    var url3 = chimeWebHookURL;
179                    http3.open('POST', url3, true);
180                    http3.setRequestHeader('Content-type', 'application/x-www-form-urlencoded');
181                    //http.setRequestHeader('Access-Control-Allow-Origin', '*');
182                    http3.send(JSON.stringify({"Content": availabilitymessage}));
183                }
184            } //hour
185            //console.log(lcList);
186            count = count + 1;
187            console.log(count)
188        }, 58000);
189    }
190}, 3000)});