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1Thank you for contacting Origin Help Center. 
2A transcript of your recent chat with one of our representatives is available below. 
3While this email address isn't set up to receive your replies, you can log in at help.origin.com and click on the 'My Cases' link to reconnect with us about any additional concerns.
4General Info
5Chat start time
6 Nov *****, ***** *****:*****:***** AM EST
7Chat end time
8 Nov *****, ***** *****:*****:***** AM EST
9Duration (actual chatting time)
10 *****:*****:*****
11Operator
12 Neeraj
13
14Chat Transcript
15info: Your approximate wait time is ***** minute.
16info: You are now ready to chat with Neeraj.
17Neeraj: Thanks for choosing EA Help! My name is Neeraj how may I help you?
18you: I purchased a copy of battlefield  3 and the key wont go into origion 
19Neeraj: What s the key?
20you: E**********************
21Neeraj: Please give me a moment to check this.
22you: alright thank you
23Neeraj: Please contact back to retailer from where you ve purchase the game?
24you: i already have they told me to contact you guys 
25Neeraj: Okay, I told you to contact them back
26you: ... thanks bud
27you: are you going to help me with my problem or no?
28Neeraj: I told you to contact to retailer
29you: ok they told me to contact you 
30you: so you see where the issue is?
31Neeraj: And I told you to contact them back
32you: so the way i see it
33you: since you guys are the ones who printed the game 
34you: aswell as the code
35you: that means you are responsible 
36Neeraj: You ve purchased this game from them, that is a third party retailer and they ve the agreement that they should provided a Valid code to each of their customers of EA games, and they can t denied this agreement to provide a valid code to customer if any customer purchases EA game from them. They can t redirect you directly to EA for the code claim if the game was purchased from them. We are responsible for the game purchased from Origin Store only.
37 
38you: I don t understand why you give me attitude 
39you: so let me get this straight 
40you: they have agreed that you guy have packaged a proper code into the game that they are buying from you?
41Neeraj: I didn t say that
42you:  that is a third party retailer and they ve the agreement that they should provided a Valid code to each of their customers  
43Neeraj: They ve agreement with us to provide right code to our customer s
44you: I m sorry your terrible sentence structure confused me. 
45you: you print the codes 
46you: not them
47Neeraj: "they should provided a Valid code to each of our customers ""
48you: you agreed to send them valid codes
49you: please stop lying to me 
50Neeraj: We don t send any codes to them
51you: so you are saying the wall mart employees are sitting in the back room generating codes and inserting them into the games then resealing them?
52Neeraj: Please provide us a scan copy of the manual (where the code is printed) and the purchase receipt with your signature. In case the scanner is not available, a mobile camera can be used.
53you: how about you provide me with a scanned copy of a working code
54you: considering you seem to be in the mood of being an asshole 
55Neeraj: I suggest you to use professional language. Otherwise I ve to end this chat session.
56you: I suggest you handle your customers in a professional manor 
57Neeraj: Yes, that s what I m doing but I unable to do what you re requesting for.
58you: so you are saying walmart employees can generate a code but the guy working for EA can t?
59Neeraj: No, I didn t say that
60Neeraj: Please provide me the proof of purchase and I ll certainly help you out.
61you: you clearly told me that you guys don t make the codes
62you: so unless they are materializing between you and walmart then you have just conflicted yourself 
63you: I am kindly going to ask you to please stop lying ot me
64Neeraj: I told you that we don t authority to generate the new code till you provide me the proper proof of purchase
65you: I m not going out of my way if you are just going to tell me i have to go to the store 
66you: Can i talk to some one who knows what they are doing?
67Neeraj: I m sorry to say but but I told you the process either you ve to contact back to retailer or if you want to get the code from our end you ve provide the proof of purchase in the form of picture that I ve mentioned above.
68you: And i asked you if I could talk to someone who knows what they are doing. I m sorry but someone who responds with  and i told you to contact them back  as the second response in a chat is not very professional and on top of that lying to me and telling me that retailers are the ones who generate the codes is an absolute joke
69you: inb***** ohh just end the chat and get a new person who is on the equal level as myself that way you are assured to never get anything done
70Neeraj: Well, I didn t told you that retailer generate the code and I just told you the process we ve to follow in order to generate the new code.
71you: you told me retailers are responsible for making working codes not EA
72you: is that or ist that not the truth 
73Neeraj: I told you if you purchased the game from third party retailer then it s their responsibility to provide replacement codes to our customers.
74you: ok then why did they tell me to contact you?
75Neeraj: Well, Each and every retailer have different policy
76you: do you not know what you are doing or do they not know what they are doing
77you: ok so this retailers policy is that i have to contact you
78you: and you have sat here and told me blatant lies
79you: while responding with unprofessional responses such as  i told you to contact them 
80Neeraj: And It s our policy that we ll only provide codes to player who had purchased the game through Origin stor
81you: yes but you made the game 
82you: well obviously you didn t 
83Neeraj: Okay, We ll provide tech related support for that.
84you: somone with a far superior IQ and pay grade did 
85you: but that is why i am asking to to talk to someone above you 
86Neeraj: But they are not able to help you out because, It s one of the latest release game and policies are same for each and every one. Even we can t make an exception but it s one of the latest release game
87you: i fail to see how the release date relevance has anything to do with the ability to generate properly working codes
88Neeraj: I do understand. All I was asking for is proof of purchase and then I ll see what I can do for you.
89you: i ve been here and the last support guy told me my pictures weren t clear enough 
90you: sorry I don t own a 4000 mp camera 
91you: i was to busy being scammed out of 60 dollars by EA
92Neeraj: Ya, That s the problem till you don t provide the proper proof of purchase we re not able to help you out that s why I told you to contact retailer regarding this.
93you: no you told me to contact the retailer prior to asking for proof of purchase. You have your cause and effect backwards. You told me to contact the retailer because you were lazy. You told me about proof of purchase because i bitched.
94Neeraj: Well, that s the second thing but it s always advisable to contact retailer in order to replace the game.
95you: Since it appears you don t care about your job all that much i m sure you can provide me with a code 
96Neeraj: What makes you think, I don t care..
97Neeraj: I m sorry I don t understand
98you: poor work ethic. trying to leave conversation as quick as possible without helping the customer. unconvincing the customer as much as possible. 
99you: inconveniencing* 
100you: shall i continue?
101Neeraj: Of course
102you: continuing on a tangent inorder to delay pressing matters
103you: making the best attempt to stay in a conversation that is clearly doing no where so you don t have to talk to other customers
104you: talking down to the customers as if you are superior to them
105you: lying
106Neeraj: I don t say anything like that.
107you: i could be wrong but i feel as if it should be against policy to lie to customers 
108Neeraj: Okay, If you need the code please provide me the proof of purchase, that s the maximum I can do from my end.
109you: a scanned copy of my recite if i remember correctly? 
110Neeraj: Please provide us a scan copy of the manual (where the code is printed) and the purchase receipt with your signature. In case the scanner is not available, a mobile camera can be used.
111you: why would my signature need to be in the picture. You have no idea what my signature even is so that seems a bit unnecessary 
112Neeraj: Okay, Leave it just mention today s date on it.
113you: alright sounds good 
114you: brb
115info: Your chat transcript will be sent to ***@gmail.com at the end of your chat session.
116Neeraj: Okay
117Neeraj: Are we still connected?
118Neeraj: I have still not heard back from you, I am sorry but if you don t reply in next 30 seconds I have to disconnect the chat. 
119Neeraj: Thanks for contacting EA. I do appreciate your time and have a great day!